I absolutely hate that you cannot call and talk to a person at this pharmacy !!!! My 92 year-old…read moreMother lives 45 minutes away and I have tried to call and verify that her prescription is ready, covered by her insurance and the copay amount. After 3 calls, I finally spoke to a person at the front counter, but they cannot transfer a call to a person in the pharmacy !!! Absolutely horrible customer service, especially when your customers are elderly, not on a computer and just need a person !!

We came here to get our COVID vaccine, and everything went really smooth. Check in was easy, the…read moreline moved quickly. The staff was nice and proficient. We have since made another appointment for other family members. I will say that some customers weren't wearing a mask, but anyone getting vaccinated was, along with all of the staff. They did sanitize the chair between customers too. Happy to go back in 3 weeks for the 2nd dose!

I love HEB overall but we stopped at this one on our way home and a young girl in dairy (name tag…read moreMattisyn) was probably one of the most friendly and helpful grocery workers we have ever had!

HUGE AND LONG-OVERDUE RAVE FOR H-E-B…read more I went to the H-E-B this morning. My beloved bride (also known as my domestic supervisor) slept late, but not before giving me a list of what to get. And in spite of the fact that I had a list, I still forgot a couple of things. In my defense, I can only say that I read lists just about as well as I read instructions or ask for directions. Such is life. I enjoy grocery shopping at H-E-B. I can't think of very many men who do enjoy that particular activity, but to me it's fun. Going to the H-E-B gives me an opportunity to "people-watch," something that I have done as far back as I can remember. People can be very entertaining. One morning, I saw two Tarleton students - male and female - shopping. What got my attention was the fact that the young lady climbed over into the basket with the assistance of the young man, and it was obvious that she was thoroughly enjoying him chauffeuring her around. About five minutes later on that same morning, I saw a young mother negotiating with her child, who was probably four years old. Frankly, I've never understood parents who allow their children to talk that way, but it's not my child or grandchild, and therefore is none of my business. This morning, I had a brief conversation with a beautiful older woman. I was getting a gallon of milk out of the cooler when I heard her voice behind me, saying "I just wanted to let you know that I'm right behind you. Would you please hand me a gallon of that milk? I hope me being this close to you does not bother you. I promise that I won't bite." I turned and looked at her as I handed her the gallon of milk and I said, "ma'am, I don't believe that any woman is beautiful as you would bite." She smiled, looked me dead in the eyes, and said "honey, has anyone ever told you that you are full of sh*t?" "Yes ma'am, I hear that quite often." She laughed, gently patted me on the arm, thanked me for helping her, and walked away. I love interacting with nice people who I don't know. I also enjoy grocery shopping because I get to see all of the wonderful employees that the H-E-B has. Unless they are on the Texas or FBI's 10 most wanted list, people like to be recognized. Whether it is by facial recognition (or even better by the sound of their name), people enjoy being recognized. They never fail to do that at the H-E-B grocery. They never fail to greet me by my name or with a smile or both. People like Shelley, Sean, Linell, Koran, and many others, whose names escape my memory at this particular moment in time. I've never had a negative experience with any employees there. It is obvious that they are selected very carefully for employment and then trained very well afterwards. I have actually had those employees woke up to me and say, "Mr. Hutson, are you finding everything you need today?" And if for some reason I can't find something, I can always count on them to either tell me where that item is at or find someone who knows. In an age where having pronouns is popular, H-E-B employees' favorite pronouns must be "sir " and "ma'am, " because they never fail to interject them during a conversation with a customer. I can always find what I want to eat there. Their trucks arrived promptly, and the shelves are stocked just as promptly. I often hear complaints that the store is still too small, and I suppose that it is true. I know that I have made that same claim to my beloved bride/domestic supervisor, who tells me to stop complaining and to just be thankful that they have a wider variety of items than they used to have before remodeling. I have also heard complaints that the parking lot is too small, and maybe it is. I think that it speaks to the fact that Stephenville is growing. Tarleton is at an all-time high with enrollment and it's only going to get bigger. I just try to shop early in the morning when there are very few people there. I am retired and I like to sleep late when I can, but I've got to shop sometime. I can control the crowds if the crowds are not there when I'm shopping early in the morning. The downside to shopping early in the morning is that there are not nearly as many people to watch. I guess you can't have everything. The HEB grocery store is managed by and staffed with ROCK STARS! I am sorry that I am just now writing this rave when I have been shopping with you for 25 years. I suppose that doing it now is better than not doing it at all, but I wish I had done it sooner. I'm sorry that I didn't. Thank you all of you not only for all that you do, but for making my life such an easier place to live.

Very Professional, courteous, and minimal wait despite current Covid pandemic. Highly recommended!!read more

Love the Stephenville Walgreens and the staff is always so nice and ready to help. The pharmacy…read morestaff is very knowledgeable and makes filling my prescriptions a pleasant experience unlike most places.

I just really like the associates and the experiences I've had in this store... best hometown feel,…read morehands down.

Today I went to Walgreens and I was helped by Daniel C. The price on my prescription had increased…read moreand Daniel worked for almost 2 hours with my insurance company to figure out what happened. Not once did he lose his patience with me or the insurance representative, and his diligence paid off for me. Best customer service ever!

Always amazing - customer service, product availability & pricing, to name a few !!!! HEBread more

BEWARE! They do not care about their customers on oxygen!…read more Spoke to "Rae" just a few minutes who stated they do not give refunds even though I had already met my maximum out of pocket. Charged FSA card and now FSA is going to freeze my card because they can never send a receipt. I looked at my Medicare claims and they've been billing them also When my Cigna pays 100%. Called today and told to pick up their oxygen equipment. Would rather go without then use them ever again.

If there was a 0, i would choose that. They are extraordinarily unprofessional and argumentative…read more ...The oxygen machine never did work correctly. It put out a toxic acetone smell and I tried to get situation resolved in timely manner... Humana is reporting I have possibly been scammed because I was tricked into signing something that said close to $2,000 in a manner which I could not understand and with Medicare you never own the machine and they said I was locked into a 3-year contract none of which this is true they refused to provide me any corrected statement. I had appt finally for them to switch out machine. they KNEW NO way to call me[ nor need] and I waited all day no one showed and when I called them at close of business they gave me some lame defensive response...and set appt for time i told them over and over i do not have open! and ANOTHER day of me paying for NON working oxygen!!! and severe bp spikes, etc from their forced LONG, stressful, chaotic interaction.