Walgreens in Cap Hill is a nightmare. Every single time. There never seems to be enough staff, the store is always chaotic, and half of it is locked up behind barriers now. I understand why they have had to do that, but damn, if there is barely anyone working, who exactly is supposed to come unlock it? The one lonely cashier who is already dealing with a line and whatever fresh insanity is happening at the front of the store? Every visit feels stressful, disorganized, and way more exhausting than it should be. At this point, even grabbing one simple item feels like a whole production. I know retail in this neighborhood is dealing with a lot, and I do not envy the staff at all. But as a customer, this place is just consistently miserable to deal with. read more

Walgreens - Drugstores Near Me - Seattle, Washington

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Came here to pick up photos for my family's Ofrenda at 7:40 and the store was still closed. This is the only free time I had in my week to have photos of my passed loved ones printed and picked up. read more

Came here a third time. Waited on the phone for 45ish minutes for the pharmacy to pick up the call. They told me they wouldn't fill a controlled substance as brand because it says "substitution allowed". That means you're allowed to substitute between brand and generic!! What a waste of time read more

This review is for the actual store not the Pharmacy which I hear is a nightmare. The Shelves in the store are half empty. We asked if the store was closing and was told "No why do you ask that???" uh... because there are so many empty shelves. The people at the check out are usually nice so one extra star for that. STOCK the shelves. read more

When Bartells closed on Queen Anne (where I had been going for 10+ years I moved to the one on Broadway. The pharmacy sucked and then they closed after a month with no warning. So since the Walgreens on 15th is closest to me. I have NEVER had a good experience with the pharmacy there. I don't know what I was thinking. Of course they're closed today but I'll go in tomorrow, pick up whatever they've managed to get ready and then transfer to Safeway on 22nd. This pharmacy has to be the worst in town. I don't know why. read more

If I could give zero stars I would. Walgreens pharmacy is never open. The computer system doesn't update properly and deletes medications. I can only assume no wants to work there because it's closed all the time. Likely because they have to constantly deal with pissed off customers who can't get their prescriptions. Shape Walgreens! If you're going to buy everyone else out DO BETTER! For your employees and your customers! read more

Horrible experience with the pharmacy. Staff was incompetent and unorganized -- wait time became 1+ hr with no designated waiting space. At the end they tried sending me off without one of the vaccines I had registered for, and were extremely rude and unprofessional when they had to correct their own mistakes. Please go anywhere else for your vaccinations. read more

Walgreens - pharmacy for prescriptions and vaccinations - Drugstores Near Me - Seattle, Washington

Waited 2 hours to talk to a pharmacist. On an average day, you wait 45 minutes + to receive your prescription.

Terribly long line, then meds not ready, then they said I'll have to call them because "their system will not re-bill insurance and I won't remember to call them, I won't remember your name." Really awful customer service. read more

Everyone there is nice and professional, with the exception of Nick the pharmacist, who is quite belligerent and borderline racist. His behavior is just unacceptable. read more

Walgreens - Drugstores Near Me - Seattle, Washington

I've been going here for years because of proximity to our home but that is the ONLY reason and every single time I do use this pharmacy, I walk out and ask myself, 'why do you keep coming back?'. Every member working behind the glass is rude, hates, their job, unhappy, and unfriendly. The system that sends an email out to you saying your prescription is ready is never accurate. I showed it to them through the glass, she blankly and rudely says, "it's never right, our system sucks ... what can I tell you". They don't know anything about the drugs so when they ask, would you like to speak to the pharmacist about your meds? They dont really want a yes, because what you'll get in response is not accurate more than half the time. They really should be shut down. read more

Against my better judgement, I had an Rx called into Walgreens on 15th Ave. I bailed on the 10-person line for pick up for a couple of days, but eventually had to bite the bullet and wait. 30 mins to get to the counter. My Rx - called in by my doctor 8 business days earlier was not ready and "would I mind waiting 30 mins?" Didn't have many choices. After 30 mins I was told "we don't have that in stock"..... Unwilling to help me locate the meds at another store. The only thing they would say is "we'll do our best, check back in a couple of days...." Thankfully this is not a life-saving medication. Walgreens at this location is just a joke. (With the exception of Alex!!!! who is awesome!) read more

I have been going here for 15 years as it has parking. Service has really gone downhill. Repeated problems with getting refills. Website gives me a date and time for pickup, only to be told they need to order the medication when I drive up there to get them. This has happened repeatedly. And these are ordinary medications that they seem to be always out of stock. Sometimes the pharmacy is simply not even open even though I have had a notice to pick up my medications. Warning to Medley pharmacy transfers--avoid like the plague! I miss the old friendly folks, but it has become frustrating every time I go there. Broadway Walgreens is much better as is Safeway on 23rd. The pandemic has not affected these alternative pharmacies. read more

The pharmacy is severely understaffed and has extremely unfriendly customer hours - closed at 6p on weekdays and closed on the weekends. How are working people supposed to pick up their prescriptions? Walgreens get your act together and hire enough staff to serve customers, this is ridiculous. read more

I'm giving 5 stars because of two exceptional staff at Walgreens on Capitol Hill. Alex always greets me when I enter and is a joy to talk with during check out. Matt is an exceptional employee in Photos. He has helped me with several projects ands goes out of his way to make the projects be successful. I appreciate his wisdom and kindness. Walgreens is fortunate to have Alex and Matt on staff! read more

Not sure why all the bad reviews for the pharmacy. They have always been helpful and kind in my dealings. One time my doctor sent in the wrong prescription but I can't blame the staff here and they have to follow protocols after pills have been dispensed. They let my husband pick up my pills which is good when I'm sick. I have also had nice interactions with the main check out lady and she was very nice and pleasant. I like they have a parking lot but sometimes it is full and I'm not sure only with Walgreens clientele but again not the fault of Walgreens. I am sure it's hard in an area so limit with parking. read more

If you are a customer, need to use the bathroom, get ready to be humiliated. I had to pee bad, I am from out of town. Was told no at first, when I started crying was still told no. I was hurting, was not able to hold much longer. Was told I had to go to Pikes Market a few blocks away. Now very humiliated and needing to go, and hysterical ann after associate walked me to where bathrooms was. Once again told no by manager. Again started crying, now really hurting, fearing the worse. She stated ok, go, stated something in another language very angerly to the associate. I offered my DL. I very well dressed, obviously not homeless, but let's humiliated our customers. I just made it. I do not get it how people can be so cruel. read more

The wait at the Pharmacy was close to a half hour today. When I got to the window the Pharmacist told me my Rx would be ready in an hour. I came back in an hour and the line was even longer. Staff at the register told me Walgreens had closed several local Pharmacy's and they were backed up. I tried calling the Pharmacy to preempt standing in line again. No answer while on hold for half an hour. Staff in the store was unable to help. Walgreens might like their new profit margins but they won't include my prescriptions. I used the time in line to move my prescriptions to another non-Walgreens Pharmacy. You should too. No thank you understaffed over subscribed Walgreens. read more

I've been to this Walgreens at least four times in the past few weeks, and there's always something going wrong when I'm waiting in line to check out. And usually it's just a few items. I shouldn't have to wait almost 10 minutes with two people in line to check out a couple things. They are almost always under stocked with lots of things, and the customer service is pretty subpar. Find a better neighborhood pharmacy/drug store. read more

I would give this Walgreens zero stars if I could. Usually grimy, shelves often empty though I have to imagine the pandemic has caused some of that. But by far, the worst part of this store is the pharmacy. Ignore the signage that says it closes at 6pm. I got there at 5:30 and apparently one of the pharmacists had said they weren't helping anyone else today before I'd even got there. Stood in line for 20 minutes for nothing and there was zero signage to say that they weren't allowing pickups or anything for the rest of the day. The only reason I found out was one of the other customers said something to those of us in queue and someone else had to ask the pharmacy staff for confirmation so we could know whether we should just leave or wait. Not even to try to push to get our Rx or anything. Literally just to know what the deal was because their announcement happened before any of us got there so we had no idea we'd queued up for nothing as there was no indication they were closed. Don't look at this as an exception. That's just a normal day at this pharmacy. Rx can take weeks to fill no matter what it is, their Rx notification system doesn't work. The app doesn't seem to be reliable either. Basically, the only way you can get any info on if your Rx even got to the pharmacy is show up in-person. I could not tell you why this store is so bad, but with several pharmacies just a few blocks from this one, don't make the mistake I did of assuming the low ratings were people complaining about nothing. This is the worst pharmacy I've ever used and I gave it a good college try for a year thinking maybe they were just in a funk. No, it's just that bad. Don't go here. read more

I submitted documents to get printed however never got an update 4 hours after the "estimated" pick up date. Went over in person, workers are not properly trained with their products or customer service. I waited and I do not know why it took over 30 mins for them to print 3 documents. They stood in silence trying to figure it out. Unwelcoming. They also helped and printed out another lady's order that came after me. They also had trouble finding and helping her out as well. Doubling my waiting time. read more

Parking is a positive attribute. There it ends. I walked up to the pharmacy at exactly 1:30pm. The two technicians were serving two customers. At 1:31 the first customer left. The technician said they closed for lunch at 1:30 and walked away. I stood there open mouthed for one more minute hoping that the second technician was a human being. No such luck. At 1:31 and 30 seconds she said she wouldn't provide my pre-paid prescription that was likely 3 feet from her. She said she can't make an exception because then she would have to for others. No one else was there. I told her that if I couldn't pick up my inhaler I may have to go to the ER. She shrugged and walked away. With full respect for a person's break period, they probably spent more time refuting me than it would have taken to hand me the little white bag. What is actually wrong with people? read more

At Approx 830 I entered the Walgreens on Capitol Hill to load my new Chime debit card in order to pay for my prescription and maintain a record of my annual medical expenses. I gave the clerk $50 in Loomus and Wells Fargo Bank rolled Pennies. The Clerk denied my request and told me they could not accept my Pennies. I asked to speak with a manager. The Shift Manager said they could not accept my Pennies because they did not have enough cash on hand to complete the exchange. I explained that I wasn't asking for any money to be exchanged to me as I needed to add the funds to my Chime card and this store was listed where I could add funds to my card. The Shift Manager sighed and said they didn't have room in the safe. There was nothing they could do and my request would not be granted. I could not believe that a company like Walgreens who was a large and deeply established company in the United States and a company I shopped at and filled prescriptions for over 15 years was rejecting my only source of funds, bankrolled Pennies. I asked for another manager and was told she was the only one on duty and it was the end of conversation. The clerk handed me a number and asked me to stand away from the counter. Since I was alone standing away from everyone in the store and needed to make a phone call, I removed my mask. I have been vaccinated receiving two shots against COVID. The store played an announcement stating that masks were not required for vaccinated customers *** unless governed or required by local state or city law. **I spoke with several people at their regional office and no one was able to help stating it was an unwritten policy and arbitrarily left to local managers to decide what to accept for payment. Immediately after the call with corporate customer service, I saw a person of Latin or Hispanic decent not wearing a mask and Starbucks hand one cup over to the shift manager who pointed at me. They appeared to talking about me over in the photo department. They walked over to the main counter and then She yelled "hey, Do you have a mask? (I nodded yes and showed her my mask) Then put it on" She continued to berate me in a very aggressive tone in front of other employees and customers. Everyone in the store began looking at me as she raised her voice yelling at me to put on my mask. There were several non-white customers around me not wearing masks. It quickly became clear to me that she was singling me out. My iPhone was dying. All of a sudden, the store manager charged over towards me and demanded to know why I was still standing there in her store. I stated that I was now being singled out because I was asking to speak to someone at their corporate office and stated I felt discrimated and she was belittling me with her comments.     She exploded. She told me there was no way I could even say I was discriminated against in her store or anywhere for that matter and I had no idea what discrimination was or felt like. She experienced discrimination all her life and she knew what discrimination felt like. I was I told I was a member of the majority and there was way that her staff all part of the minority class would ever discriminate against someone like me, a white privileged man. She began to laugh and looked at her staff and they all started to laugh at me. She then me me she would call the police and have me arrested for trespassing as I had been standing in the same place "loitering" for over an hour. I asked her what position and role she played in the store. She refused to identify herself by name and covered her badge. The manager continued to berate and mock me until I left the store. At approximately 925 I was thrown out and told never to return. read more

Pharmacy will give you the runaround after making you wait for an hour, then tell you they are out of the prescription, then tell you they will transfer it, just have another pharmacy call them, then not answer the phone calls from the other pharmacy, then when you return, they will make you wait another hour before they will transfer the prescription to an actually functioning pharmacy. read more

The Walgreens is very convenient with free 30 minute customer parking! I came in here on a Saturday evening and was about to leave when I didn't find what I was looking for. Samantha noticed and immediately offered to help. She knew exactly what I was looking for and walked me to another aisle. I appreciated the great service here. I removed one star because although the parking lot is convenient, it is very dark. One of the lamps is not working properly so it doesn't seem as safe especially for someone like me who is running errands alone. read more

My prescriptions were sent here by my doctor because they were the only ones who had them at the time. I got there around 8:30 asking if they were ready and they said to give them a few minutes and they would call me. I puttered around the store for a while until they started closing the pharmacy gates at 9. "Um, are my prescriptions ready?" "No, we still have to do billing, and we don't have time for that. We close at 9. I don't have to tell you that, it says so right on the door." I mean, it was just hiv meds. Those aren't important or anything. read more

I used to go to Walgreens all the time, not anymore, my last customer service experience with one "Javier"was pretty bad, probably the worst I've seen. The last thing you want to do is make a customer feel defensive and being spiteful by intentionally not putting the items they paid for in their bag and making them come back. It's not their job to correct the customer either when the customer is clearly in the right. Walgreens clearly scraped the bottom of the employment pool on this one. read more

Walgreens - Walgreens entrance - Drugstores Near Me - Seattle, Washington

The people working here and so friendly and helpful. One of them greeted me as I walked in as well as every other person who entered while I was there. They were speedy in finding my snapfish order and ringing me up. Thanks again! read more

This is the most disorganized pharmacy I have ever been to. Unhelpful. When my medication got sent to the wrong Walgreens, they wouldn't even call the other location. It was as if they didn't know what to do. Tried to get a Covid vaccination as a walk-in, they told some lady to go in front of me, couldn't help her and after 20 minutes told me that I had been there too long and was no longer able to get an appointment that day. Do not recommend. read more

I'm fortunate this far in my life to have never experienced blatant racism as I have with Alex. He was overly friendly with the white patrons before & after me and did not say a WORD to me (even when I said hi) and gave me a look of disgust while completing my transaction. His elderly female asian coworker (50-60s?) asked him what seemed like a reasonable question and he replied with disgust again - she asked again to clarify - and he said "Didn't I just fucking tell you to talk to the MANAGER?" and scoffed. I've never seen anyone act like this in a 'professional' setting. This guy is horrible. read more

Took time out of my busy schedule today to go online and schedule a couple of vaccinations at this location. Arrived 10 minutes early for my appointment as advised. Was told there would be a wait. I told them I had an appointment and was told walk ins take priority. WTH? Don't waste your time with scheduling--just walk in!! Geez. read more

Walgreens on 15th is 100% community minded. No matter the challenge faced on this busy, and wacky street, the sales force always works to make it right for the customer and the store. I appreciate every one of their staff--door greeter, photo experts, the pharmacy employees and the managers! Thank you all! read more

Walgreens - Walgreens on 15th is community minded. No matter the challenges faced on this busy street, every sales person works to make it right. - Drugstores Near Me - Seattle, Washington

This review is about the pharmacy. The lines are very long and the pharmacist will lie to your face about a prescription being filled. They will close the window on you if it around 6. read more

Super conveniently placed but the wait times and queues can be crazy for prescriptions. It's definitely always understaffed. But the folks are very nice and I've always got service with a smile. read more

Over the last three years, about 90% of my interactions with the pharmacy staff were disappointing or awful. Zero customer service and very VERY unwelcoming. I am respectful, positive and I always offer a friendly greeting goodbye. Last month, I said "thank you, have a good day!" and the technician didn't even respond. As I've had similar experiences at the Broadway & Pine location, I'm wondering if this is an issue which stems from higher up. My last two visits were surprisingly pleasant and simple though. There was one new face and one more person whom I had seen a couple times but not spoken with before and they were both friendly and easy to work with. If that continues, I will raise my rating. read more

I dont understand what is happening at this pharmacy. I never write reviews, but this place is just out of control. The people have been nice, and Im guessing they are understaffed and overworked because they look absolutely miserable and never crack a smile. I also admit to being a layperson, so I dont know what they are doing, but they stand there tapping away at their screens looking miserable and not saying anything FOREVER! Like could you please say what you are doing, or what is happening? Like ok, it will take me a few minutes to get to something, or, or I dont know! Why is the computer so slow, WHAT ARE YOU DOIng? The prescription line will say a medication/Rx is recieved and available, but it is not when I get there. Ive asked a few times for my vaccination log, which should be available at any pharmacy and they dont know how to access it. Last time, he said he would figure it out and get in touch. Nada, again. Just spent 40 minutes on hold. WHAT ARE YOU DOING ON THE PHONE THAT TAKES 40 MINUTES FOR ONE PERSON?! The line tells you there is one person ahead. Two stars because they are nice enough but only two stars because the department appears to be a hot mess otherwise. Im sorry to the workers there if its not your fault. Management- get a hold of things! read more

A couple of things: When you check the hours that Walgreens is open, note that the PHARMACY'S hours are not the same as the store hours. Often, the pharmacy will close long before the store itself does. It's wise to call the pharmacy before you go. They might not be able to offer you an injection if you come in less than a half hour before they close. Recently, this Walgreens looks rather sad. Many shelves are bare. read more

Wish I could leave a 0 star review. Their pharmacy is awful. The employees are rude and leave the counter when they can no longer assist. For example, I called 2 days in advance to make sure my prescription was filled, they said it was. I went in today and was told it would take 45 minutes to be filled because they hadn't even started yet. I told her I called 2 days ago and was told it was ready. She proceeded to say "well it's not done" and immediately walked away from the counter, waiting for me to leave. This is the 2nd time this has happened. Extremely unprofessional and potentially very dangerous for those in extreme last minute need of their medication. I suggest picking up your prescription elsewhere. read more

Very unresponsive pharmacy. The automated system doesn't work, and when you finally get into the queue for a pharmacist no one picks up while the automated voice thanks you for waiting every 15 seconds. read more

I went to pick up my prescription at Walgreen's on 15th Ave E in Seattle today. The pharmacy was unexpectedly closed. The service I received there was poor. At one time my favorite drugstore but no longer. The clerk was not helpful. read more