Does Walgreens believe in customer service or is the company supplemented by insurance and big pharma so much the concept of customer service is non-existent? It is not out of the norm for this location to have extended wait times when picking up prescriptions, however, as of late the location is extremely slow. Is the company policy to cut so much payroll the customer suffers? read more

Their pharmacy is horrible The Pharmacist is way over her head Took 2 weeks to get a partial prescription, they never called to let us know when it came in. You cannot reach someone on the phone and drive thru is manned by a trainee. Highly recommend you stay away. read more

How can you lose a prescription that you filled? Customer service is rude. They don't care that you're suffering or in pain - if I hear the cashier tell people "take a seat" one more time. Very sad that they are this unprofessional and unorganized. read more

Walgreens - Drugstores Near Me - Scottsdale, Arizona

Terrible service. trying to pick up a prescription and nobody answers the phone. Rude at the Pharmacy window as well. 0 out of 10 experience. read more

The pharmacy is horrible. My daughter had a double ear infection. Her prescription was sent in at 10:39AM. It is currently 7:46 and it is still "processing." I've called twice and they have had me wait on hold for 10-15 minutes before just hanging up completely. I also get birth control as a 3 month order. This is the second time my order has been "delayed due to no stock." Which throws the whole purpose of birth control. I don't understand how this is a reoccurring issue. read more

They rarely answer thei phones within 20 minutes, manipulate times of rx availability & have THE MOST IMCOMPETENT pharmacists in the valley!

Pharmacy is joke. They don't fill your prescriptions and then when you call to try to find out answers you're on hold for an hour and if you're lucky enough to get through to the pharmacist you are blown off and told they're just busy and will fill your prescription when they can. I had a prescription sent in 4 weeks ago and it showed it needed further review and now when I check it's not even on my account anymore. I have called 3 times and sat on hold for an extended amount of time and still have not been able to get ahold of anyone. No other location is this bad or rude read more

This Walgreens has been horrible for years, and thru multiple management changes. Pharmacy is comically mismanaged, prescriptions almost always mishandled or late. They should give up and shutter this location at this point. read more

I've never had any issues. No pharmacy is perfect and I found this location to be as helpful as humanly possible.

The pharmacy is a mess. Sometimes it's just closed because they can't get a pharmacist to come in. My prescription said it was being reviewed by a pharmacist for a week and I called and they said they'd fill it. 2 days later and they haven't filled it and it disappeared from my account completely. Worst managed pharmacy I've ever been to. read more

SAVE YOURSELF THE BRAIN DAMAGE. The service is just horrible. Wait times are long. Every time I go to fill a prescription there is a problem. I have had to go without my medication due to their inability to fill my prescription. I have been a loyal customer for over 3 years and this establishment has slowly digressed. I now dread going there. This past visit I was told 3 times to come back tomorrow we will fill it then. I came back for a 3rd time and the pharmacy tech tried to tell me to come back tomorrow a 4th time. That is when I drew the line. After 40 minutes they managed to filled the wrong RX again. What is going on with these people? It is ridiculous. read more

drive through is randomly closed within open hours, they will hang up on you multiple times after being on hold forever, and most of the cashiers and pharmacy techs are really rude. makes getting my prescriptions such a pain:/ big corporations suck read more

Super slow! Always a line can't figure out why they can't streamline RX pick up like CVS does. read more

Walgreens - This is outrageous! Every time I come here to pick up rx for a friend there is always a long line and it takes forever. - Drugstores Near Me - Scottsdale, Arizona

I like Walgreens for Rx and home health supplies. I also get my routine vaccines at my local Walgreens. Service is good and the shelves stocked. read more

The worst. Waited Wednesday to find out that they didn't fill my prescription for no reason at all. Back today. Line is 8 deep. I'll be here for the next half hour. What happened to my "go to pharmacy"? I've been loyal to you. Why would you take such a south turn? read more

This place is the worst! Every time I get my prescription filled here there is a problem. Tonight when I called to see when my new prescription would be ready they first couldn't find it and once they did, I was told it would be ready in an hour. 1 1/2 hours later when I went to pick it up, the person at the register told me they didn't have any prescriptions for me. So I explained the phone call I had with the pharmacist 1 1/2 hours earlier so the guy went to talk to the pharmacist. This is when I heard the pharmacist apparently look at the prescription for the first time because he seemed surprised by the prescription and then told the register guy that he didn't have the medication at the store and therefore could not fill it and that I would have to come back at the end of the week! If this was the case then WHY tell me it would be ready in an hour??? So I drove over there for no reason! And this isn't the first time I have had problems - Once this order is filled, I will be transferring the refills over to a different pharmacy... read more

Pharmacy keeps temporary closing on and off....until get a text telling your prescription is ready for pickup, go there and pharmacy is temporary closed ...terrible management by Wapgreens read more

Everything!!!! Customer service is job5 maybe 6 but not seven. Called three times today and was on hold 5 mins the made it to a ringing phone. 24 rings later and I was hung up on !!!! There are better pharmacies read more

Terrible service! They have a FedEx service but will not take it. The employees are rude, condescending and their lack of service is absolutely not acceptable to serve the public! This is why my family and I started going to CVS.. Avoid this location at all costs! read more

i have heard this pharmacy was bad but now i experienced it for myself. do not get any prescriptions filled there. the staff is rude and unknowledgeable! Walgreens corporate really needs to step in there and change that place up. read more

Well...they say that the definition of insanity is "Doing the same thing and expecting a different result". Why do I keep expecting the closest Walgreens to me to be more than just a convenience store? Shame on me. I wanted a flu shot. Last Friday, they told me that I can just come back this week..."No appointment needed" they emphasized. So, yesterday I leave work early to go get my flu shot and after I've finished waiting for the 5 customers in front of me, I get laughed at. Yes...laughed at. Not in a horrible way, but with a chuckle in her voice the person tells me "Oh...hahahah...we can't do that now. We are way too busy.". I just let it go. I wasn't going to get into the whole story about how the week prior I was told to just come back and I've now arranged my day around it. Instead I ask when I should come back. "Oh...tomorrow morning should be fine. Or any morning. We are just too busy now". I smile and leave. Today, and 9:40 I once again have the pleasure of waiting in line and had the privilege of hearing in great detail all about how the lady in front of me has insurance that the system isn't taking. Not sure why its so unimportant to the store that this private conversation has zero privacy. Oh! And as she's talking to the pharmacist, I say... "Ma'am....I know you're going to freak out, but..." as I point to the floor where a giant cockroach is circling her sandals. She freaks, and tries rolling the cart wheel over it but finally resorts to stepping on it with disgust... At a pharmacy. Anyway, I digress. Finally, after what seemed like ages, this lady is shood away because her insurance doesn't work...and I have my turn. At which point I am not told that they aren't doing vaccinations today since they are short staffed (despite the fact that a couple had just walked out of the vaccination room with a pharmacist in a mask and lab coat). Look at the other reviews. Better yet, CORPORATE WALGREENS IN MY HOME TOWN OF DEERFIELD PLEASE LOOK AT THESE REVIEWS! This location is a cash cow! Do it right, or shut down the shop. I'd rather drive an extra 15 minutes and be appreciated than to put up with all of the things that everyone reviewing this location has. Why is it a 15-20 minutes wait most often at the pharmacy? Why are there always between 6-10 people back there, yet only one (or two at the most) that might...accidentally...mistakingly MAKE EYE CONTACT with a patron? I KNOW Walgreens is better than this. That's why I've been loyal for over 30 years. But this location needs to be purged and remedied. NOW. read more

Cameron, who works in the Pharmacy, does an outstanding job. This location was out of my prescription and he went out of his way to find a location and transfer my prescription. He called me back right away. (Less than an hour). Thank you! read more

Dropped off an Rx for my dog last night. Was told it might be ready last night or if not, it would be this morning, and signed up for text notifications. The latest he was supposed to start taking it was this morning. Never got a text saying it was done, no one answered phone. So I drove there and sat in the drive through and two different people came to the window. One to take my profile (why wasn't this done last night) and the second, an incredibly rude person, who told me I was in the way and should move my car out of the drive through. Soooo my Rx that should have been ready last night that nothing had been done with was not ready, and you're rude to me? Lol. Then I get home, and the second item I gave them a slip for wasn't in the stapled bag. So I call and I'm told that the second item is OTC. Why praytell did the woman last night not say this? Why didn't anyone say it today, or did they get a kick out of the fact they knew I'd have to return? So, now I have to leave my dog alone again to go get it. Pic attached, he had major surgery and to have such an irresponsible pharmacist is the last thing I needed. Thankfully the five other medications he came home with were given to us directly by the vet. Never using this place again. They don't care about people at all, and pretty much were rude once they knew the Rx was for my dog read more

Walgreens - Major surgery. Walgreens didn't have his Rx ready and was rude when they learned it was for a dog. - Drugstores Near Me - Scottsdale, Arizona

Roger and Francis in the pharmacy are so helpful! If you are having trouble with a script, these two are your best bet for professional and courteous service... read more

Walgreens - Ask for Roger or Francis for help if you can... - Drugstores Near Me - Scottsdale, Arizona

WAIT FOR HOURS! WASTE TIME! MAKE MULTIPLE TRIPS! If you this sounds like fun, this is the place for you! Tried 3 times. No more. Each time I gave them a couple hours to fill the prescription only to be told to come back. Like sure. I literally have nothing to do but drive back and forth because you can't fill a script in a reasonable amount of time! Most places do it in less than an hour. Today, 8/24/21, I arrived 2 hours after Dr sent it in and they said at 6:20pm that it wouldn't be ready until 8:30 -9:00! Are you kidding me? So it takes over 4 hours to slide some pills into a bottle? Any other business would be out of business with such horrible service. But then again, they have kind of a monopoly in this area of Scottsdale. Monopolies make companies lazy because there is no competition and this Walgreens location is the worst. What excuse could they possibly give for always taking multiple hours and making customers waste their time and come back? Just horrible. Never again. read more

Our family likes this Walgreens a lot and we're always stopping in during the week. One thing this Walgreens does have that the other nearby pharmacies do not is an on-site health-care professional called: "Take Care Clinic". Last year I needed some shots for an overseas trip and I was able to come here to get them. They also seem to do a good business with Flu and Shingle shots. The other positive is their drive-thru window which makes it so easy to pickup prescription when your doctor calls ahead. Nice! read more

Walgreens - It's a pretty neon morning before the sun comes up! - Drugstores Near Me - Scottsdale, Arizona

I love this store. The staff is happy and helpful. I am always greeted when I walk in. Valya and Maya are very helpful

I am new to the area and found this Walgreens near my home and cannot tell you how happy I am with this store. They are fantastic and so helpful! I had my Covid vaccines there and they were awesome! The person who gave my second vaccine (Markus) was not only kind and professional, the shot didn't hurt. He knew what he was doing. This is my Walgreens from now on because of the incredible customer service I received by their team. read more

I keep forgetting to switch my prescriptions to CVS or somewhere else. Walgreens has always been my pharmacy for decades. I moved to Arizona and wait 30 plus minutes every time at this location. This place is horrible. read more

This has got to be the worst pharmacy I have ever been to. I won't even repeat what one of the workers said to me when I called her to fill the prescription, it is to ridiculous to repeat. In addition to that they might ask you to just come over and ask to fill your prescription in person at the counter and then wait for it rather than calling it in....!?!? Too weird for me. read more

Dealing with this Pharmacy or the 800 number for Walgreens is the WORST. I had no idea that they keep your debit/credit card on file. Well today is the day I realize that you SHOULD NOT trust them with those numbers. They have an express pay on the app and what's the point since they charge you again when picking up the medicine. Yes! Today they charged me again for medicine I paid for yesterday. Spent nearly an hour on the the phone, hold most of the time, to speak to 4, yes 4 different employees that did NOTHING for me. They all wanted to pass me to the next guy. Well now I'm gonna let the BBB take care of it. How is a company as large as Walgreens have 4 employees that do NOTHING????? Do better Walgreens. Stop hiring lazy people, get some people in there that will actually do something.......actually just do ANYTHING! read more

I thought they did a remodel...not really. New flooring and layout looks like it did 10 years ago. Their systems were down and we had to wait too long at the beauty counter to pay for medicine for my sick child. I'll do myself a favor and go to CVS next time. At least they have self checkout so you don't waste time when in a rush. read more

This pharmacy used to be great but since they hired Sarah the pharmacist she is very unprofessional and is lacking in customer service skills and doesn't seem to know the policies and procedures. On a postive note Kelvin is on top of things and Katie does a wonderful job with customer service. Naz also does a wonderful job and is very helpful and friendly!! read more

Walgreens Pharmacy is terrible. My son had been on an acne medication for 3 months. The first two months I assumed positive intent that I did something wrong in filling the prescription. I have good insurance and the Dr assured me everything was sent in and approved yet it took 3 visits each time to get WLlgrwens to fill it. This Month I triple checked with the dr and all good. However after 5 days Walgreens still can't figure out how to fill a simple acne medication for a United Heathcare insured patient. After calling 3 times and being disconnected twice the third attempt says the store is closed.it is 9:45 pm and it is open until 10:00 pm. Terrible customer service. We will be moving all prescriptions to other pharmacies going forward. read more

This is the worst pharmacy I have ever been to in my entire life and it should just be shut down by the health department for being a nasty disgusting filthy mess as well as so disorganized that nobody returned my calls or my doctors call. Furthermore I sat in line waiting for 2 hours while they took people coughing their Covid everywhere and processed nasty Covid tests while handing healthy people their medicine. Ummmm...is there a reason the health department has not shut this down? This is filthy and disgusting and if the pharmacists are weren't meanwhile ignoring their healthy customer and constantly messing up their medicines I would say it's fine to pick your medicine up in some nasty sewer of filth. read more

Every Walgreens I've been to is incompetent to some extent, but this one is pretty unique in the level of incompetence. This pharmacy had my essential medicine late by almost a week, and when I called, they said this was fraudulently picked up by someone in another city. What actually happened was someone misinterpreted the data in their own system and it was sent to a processing facility. I have had an "auto refill" here for months that is late every month, lost in the mail, and otherwise not available to me, and requires me to stand in line every time to figure out what incompetent nonsense they're serving up this month. Currently waiting 30+ minutes for the paperwork for two vaccines I scheduled three weeks ago. I stood at the waiting area for like ten minutes waiting. I understand they are overwhelmed and understaffed due to poor choices the management has made. But this is about people's medicine and it's so negliye read more

Worst service. Takes 30 minutes to wait in line for a prescription to pick up every single time. They move slower than snails.

I moved and had my scripts transferred here for the last three months. I never can get through the drive thru in less than 25 mins. I'm officially changing pharmacies. read more

I will never understand how a generic drug that can be filled at Costco for $ 39 is $ 387 with insurance at Walgreens. Really Walgreens, you mark up a generic drug this much!?! Shame on you. read more

Drive up staff is hit or miss. They don't acknowledge you when it is your turn. No "I will be right with you". Just look away and keep working. Just a simple greeting could go along way. read more