I had a really upsetting and uncomfortable experience at this Walgreens. I went in to purchase a 10-pack of insulin syringes -- something Walgreens clearly states on their own website is allowed in California without a prescription, as long as you're purchasing 30 or fewer. I was simply picking them up for a family member. When I got to the staff at the pharmacy register, I greeted them and then stated if I can purchase a bag of insulin syringes for my family member. I was looked up and down by the employee, who then walked over to the pharmacist. He came back and told me they couldn't sell the syringes to me unless I had that family member's prescription. I wasn't there to debate policies -- I was doing a favor for a diabetic family member and felt completely judged and dismissed in the process. Feeling embarrassed and confused, I checked Walgreens' website outside, and sure enough -- it says in plain English that in California, syringes can be sold over the counter without a prescription, up to 30 units. I went back in and spoke to a manager, showed them the policy, and all they could do was point to the small print that says it's "ultimately up to the pharmacist's discretion." Here's the bigger issue: this location is surrounded by a large homeless population, and I understand the concern about selling syringes to individuals struggling with addiction. But even denying clean needles to addicts does more harm than good. A policy like this, when enforced without context or compassion, isn't protective -- it's dangerous. This pharmacist has either deprived a diabetic of life-saving medical supplies, or pushed a desperate addict closer to sharing a potentially disease-infected syringe just to survive another day. Either way, it's a failure in basic public health ethics. Denial doesn't stop drug use -- it just makes it riskier and more inhumane. If Walgreens wants to empower its pharmacists to make case-by-case decisions, fine -- but don't advertise clear and accessible over-the-counter availability if the actual in-store experience is entirely different. This experience was humiliating, harmful, and disappointing. read more

Walgreens - Walgreens policy on needing prescription to purchase needles. - Cosmetics & Beauty Supply Near Me - San Diego, California

The store could be open for the posted hours. This is not at all convenient when I drove 20 min at 3:30 am. 24/7? read more

Walgreens - Obviously NOT open 24/7 Not cool at 3:30am with a sick person at home. - Cosmetics & Beauty Supply Near Me - San Diego, California

I was on hold for 26 minutes, and was then disconnected before speaking with anyone...

I just switched to this location and there was a mix up with my prescriptions. They were filled at the old location so Midway pharmacy couldn't fill them until prescriptions were transferred to Midway. Pharmacist offered to do this for me and everything was straightened out within an hour. There was a long line but service was excellent! read more

I called Walgreens in San Diego Store #6094 at 2:19 pm 9/18 because my medication was out of stock at CVS. It's out of stock everywhere which I understand. I still need it, so I still am going to check everywhere. I was on hold (fine) and someone picked up the phone and said "Hi your wait time is going to be at least 20 minutes." Click, back on hold. That's fine if it's busy and I wait 20 minutes. It seemed an effort for me to hang up. When it was my turn they did not have my medication, which the same person told me as if I was an idiot for asking because there is a national shortage. I am not a pharmacy, to assume I have knowledge of medication stock is obtuse. To be irritated that I could possibly assume a pharmacy might have that medication, or to ask about it, is ridiculous. I am just a person who needs their medicine. CVS has a voicemail system. If Walgreens wants to stay in business I suggest they follow CVS with a streamlined voicemail system, happy employees and replace the angry little thing that answered my call. I know consumers are crazy, and I treat each of mine with a new palette. To generalize or assume human behavior is simply put, idiotic. The saying when you assume it puts the ass in u and me comes to mind. I understand in my business that my insider knowledge is mine alone. It always boggles my mind when people don't understand customers are the reason you have a job. And if customers stop using your business/pharmacy/whatever you don't have a job anymore. Or maybe Walgreens treats their employees badly, idk. What I do know is I called 20 pharmacies today and none of them were as rude and dismissive as the person I spoke to, despite 19 of them being out of stock. Retail pharmacies are closing like wildfire, you would think they were giving some effort not to close theirs. I will never try this pharmacy again, and that's probably what that employee hopes for. You were once a business, act like one. read more

Very professional and polite! Pleasantly surprised. Both the Pharmaceutical and front counter staff at this Walgreens location were absolutely delightful. This location is at the corner of what has to be one of the busiest intersections in San Diego. I was there at 11am to 11:30am, prime time. The store was clean, organized and pleasant. There were a few rude customers, but the staff was equally polite and professional to everyone. My visit to this Walgreens literally made my day. Thank you! read more

During a recent visit to this area my wife and daughter "absolutely needed" some items that they forgot for this trip. Walgreens was within eye shot of a place we had lunch so we stopped and much to my surprise they got everything they wanted. Check out was quick and we were there maybe 10mins! read more

Pharmacy is understaffed and over worked. Why do they keep the drive through open when there is no one to serve the people waiting? The inside service isn't much better. read more

WORST PHARMACY EXPERIENCE OF ALL TIME! MANAGER IS A COMPLETE AND UTTER ASSHOLE! All I needed was my emergency medication that I had ordered YESTERDAY! They didn't have it in their system, they didn't help, and was super rude and kept telling me to wait when I would suggest something... read more

I've been here a handful of times since it's 24 hours, and I was desperate. The stock is pretty good but the service here is a bit suspect. I had to wake a cashier up one time. The guy seemed upset that I was there. He rang me up without saying a word to me. Can't really rely on the service here I guess. read more

This review has to do with the pharmacy. The people behind the counter are always sweet and friendly. Always have good interactions with them. My complaint has to do with the automated system. It always tells me my medication is ready to be picked up and then when i come to pick it up, it's never ready. I always have to call every month and wait through all the options of the automated system to finally get a person and order my meds. read more

Avoid this location. Years later. This location still has not improved. Drive thru is ridiculous slow. I'm sure they are understaffed but damn.... Still? Management must not care. read more

I am starting to get EXTREMELY FRUSTRATED with this store! I use the app to order ALL of my medications. I have told them time and time again to exclude me from the automated refill process. I AM GETTING SICK & TIRED OF GETTING TEXT MESSAGES SAYING I HAVE MEDICATIONS READY WHEN I DID NOT ORDER ANY! The pharmacist says they're taking me off the list but it immediately happens again, over and over. I'm sick and tired of Walgreens catering to stupid people, I AM NOT a computer illeterate, I am highly organized. Then the Walgreens app. Today it was IMPOSSIBLE to log on. If I change devices in my Google account I get a text message requiring I put in a code. I HATE 3-way authentication, particularly when both devices are on the same account. This pharmacy is going downhill quick! If it continues much longer I will be forced to change pharmacies even though it's a major hassle to do so. Wake up Walgreens and toss out your current operating proceedures. I could care less about your profits! I want you to follow my orders precisely and NOTHING ELSE! Oh and maybe fix the app too? read more

If I could give this place 0 stars I would. I have been coming here for years and I cannot begin to explain how incompetent the pharmacy staff is. I send them my prescriptions a week early. Still on full day I have to call to get them to start filling it. Show up to pick it up and they typically tell me to "come back in an hour" or worse "we don't have this in stock we have to order it" - after they have known about it for over a week. The people here really don't care about their customers. It could be a life sustaining medication and they would probably just throw their hands up after taking up 3 hours out of your day. DO NOT HO HERE. read more

Excellent service! Clean and organized. Pharmacy team are very helpful. Thanks for being around read more

Walgreens - Cosmetics & Beauty Supply Near Me - San Diego, California

Do NOT go to this pharmacy. I was on vacation in San Diego, and I needed six pills (3 different medications) as we were extending our trip. I called Walgreens and my online provider on a Sunday April 14th at 5 pm to see if I could get the refill on Monday morning. The online provider told me to let Walgreens know all they had to do was call them to get authorization for the "vacation override". I called Walgreens Monday morning at 9 am. I talked to Michelle. She was very sweet and told me to give her 30 minutes. Since there had been a problem with this pharmacy last time I was in town, I decided to wait until after noon. When I went in, I waited in line behind four people (about 20 minutes...two of the four people were very upset about the service they had received. Their prescriptions were not ready as well. An older gentleman looked like he was going to cry as he was turned away from the window!). I was told that two of the medications were ready, but that I needed an authorization from my doctor for the third medication. I asked the pharmacist if he could call the doctor. He got defensive, and told me my online provider should have done that, and that "it wasn't his job. Go to CVS or Walmart or Rite Aid if you have a problem with our service!" I think he saw my face, because he then told me, "Step aside and I'll call your doctor. We are understaffed and need to hire more people!" It literally took him 5 minutes to call my doctor to get the approval. Total time I was in that Walgreens waiting for six pills was 50 minutes! Bilal, a pharmacist, called me the next day and left a message, telling me that they are short staffed, and the good news is that starting next week, they are going to be under new management and they will be hiring more employees. Hopefully, this is true, but I would avoid this pharmacy unless you absolutely have to go there! read more

This is an awful pharmacy. It's small, in a lousy location, a campland for the homeless and the pharmacy is always short staffed and everyone there is so stressed out all the time. I could not get my prescriptions transferred from CVS to them so I gave up and kept CVS even though I now have to pay for my medications. It's sad because I absolutely LOVE the one in Hawaii and it was the whole reason for my switching health plans to include Walgreens in the first place. read more

Not open 24 hours as publicly displayed on their building. Rude staff who don't really want to assist or even work registers. Never understood why people work jobs they truly don't want to. You work in a service industry. You have to deal with customer the least you can do is fake it. read more

Walgreens - the store will close at 11 00 pm and will reopen at 7 am thank you - Cosmetics & Beauty Supply Near Me - San Diego, California

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You can't get anyone live to ask if they have something available or not before driving down. I needed a over the counter Covid test. The system would not answer my question or talk to anyone. Terrible customer service! read more

Avoid this Walgreens Pharmacy. There's few competent employees. I understand long lines and having to train new people, so waiting is not an issue but I have had multiple issues where they miscount my medication and don't take accountability. I have been coming to this specific one for years but this was my last straw. It is inexcusable to have this happen multiple times when the amount is clearly stated on my prescription. Ridiculous. read more

I read the reviews and was very nervous to pick up my prescription from this pharmacy! However, my dermatologist told me the CVS up charges a lot for their medication's and so she recommends picking it up from a different pharmacy which led me to Walgreens. I currently don't take any medication's besides this new prescription so I was hesitant after reading the reviews. But the pharmacy staff was super helpful and quick. It only took me around five minutes of waiting for them to contact my insurance to make sure I have a low co-pay for my prescription which is notoriously expensive. The pharmacist was super knowledgeable and explain to me all the side effects that could come along with taking this medication. I have to continue to pick up this medication for the next six months so I will continue to update this review with my experience at this pharmacy. read more

Someone provide district manager information please, would like to escalate a situation with a poor excuse for an employee.

Can't speak for the pharmacy but the cashier and floor people were very kind and helpful and saved my butt, even at 2am

I thought CVS was horrible with their phones. But Walgreens has beaten them. Been on hold for 20 min. They pick up then put me back on hold 5 times with no one actually answering the phone. I know the company has access to see how many seconds/minutes it takes for the pharmacy to answer their phones. But the staff has found a way around that measure. The pharmacy staff isn't really doing their job right or they're really understaffed. Walgreens company please solve this issue. I used to work in a retail pharmacy setting. read more

I was on hold for 10 minutes waiting to talk to someone in the pharmacy. They picked up the phone then hung up on me. I called back and have now been holding for 25 minutes!!! read more

Had the not so pleasurable experience of being "helped" by Bilal the pharmacist. He treated me like a child and a criminal all at the same time by telling me to sit down multiple times and then denying me service when he was too busy to take the time to find my prescription. He told me he wouldn't help me because I used a word he wasn't so fond of. It's called freedom of speech, he should look it up. Meanwhile I was able to go to another pharmacy and get it filled within minutes. read more

Horrible wait time for prescriptions every time. Went to ER last night, prescriptions were called in to Walgreens that night, I called Walgreens at 11:00am next day to make sure prescriptions were ready, I was told they would be done within 30-45 minutes. Went at 3:00pm to pick them up, was told they were were working on them, had to wait 30 minutes for them to complete. This similar scenario happens every time I've gone there. The only reason I go there is because it's the pharmacy my insurance requires me to go to. read more

This is the sketchiest Walgreens in town! It didn't use to be so bad, but over the last year+ it has become the worst. There are some issues that are not the store's fault due to location, but this Walgreens has problems that could be helped with better management and maintenance. Not the store's fault... Mentally ill and/or drug addicted people constantly loitering near the entrance and in the parking lot. Not only do you have to coordinate your entrance to the store to a moment when they wander away from the door, but I've been inside the store when someone comes in ranting, raving and harassing the people inside. This is a sad situation all around and really no one's fault, but why deal with it when there are other Walgreens to go to? Probably the store's fault... The store's outer area is filthy with trash, urine stains and poop smears of an unknown species. This is likely because of the problem stated above with the mentally ill/probably homeless/probably drug addicts, but the store should do a better job of staying on top of maintenance instead of letting the grossness marinate in the summer heat for who knows how long. Definitely the store's fault... 1. Failure to keep lines moving. When I was last in the store, there was a woman buying an entire shopping cart full of tiny items, that the cashier was taking FOREVER to ring up. I don't know what kind of a-hole goes to Walgreens to buy enough items to decorate their entire house, but once management sees something like that, they should immediately call another cashier to start a new line (or do it themselves). Instead, they allow the line to get 15 deep, before sending someone to help. I can get through the Costco line on a Saturday faster than that. 2. The security guard is one of those morons who wears her mask hanging off her face and not even covering her nose. How can a store enforce a mask rule when their own employee won't follow it? I think Corporate needs to get involved here and see who is running this place. The next time I need to go to Walgreens, I will drive a little bit further and go to a different one. read more

The Pharmacy must be understaffed and Walgreens is to cheap to provide what is needed to run an efficient pharmacy. I've been to multiple Walgreens and they are the same. On the phone they hang up on you, in the drive through line you wait with no one available to assist you, medications that aren't standard are a difficult process to acquire what you need-if you get them at all. The service is horrible at Walgreens so I assume their staff is pretty miserable also. I do have an option of home delivery directly with my insurance so I think I have to say goodbye to Walgreens. read more

Incompetent is the best way to describe this pharmacy. They've been filling my prescription for years, prescribed by a doctor with a physical office in San Diego, but teledoc service provided by a San Francisco office. I had to physically go in to the location to ask why one of my scripts wasn't filled after 3 weeks (because the 4 times I called I was hung up on before talking to anyone). They said they don't fill prescriptions from out of area. No notification before this and now I have no medicine. read more

I'm not sure why but I prefer Walgreens over other drug stores. I think it's just a friendly vibe. They always seem to have what I need. Today wasn't the case but holiday decorations and sales take some of the room for their regular products. And they were so nice. Today, I had to run in to pick up some supplies for the medical kit on the boat-which they had, as always. And the item that was $16 had a $2 discount with a Walgreens card. It's easy to get and I just use my phone number. The only thing I couldn't find is peanut brittle. They always have a certain brand that comes in a box and is perfect. They do have some beautiful decorations and so many holiday foods for homes, parties or gifts. I recommend Walgreens. It is a great place to go. read more

There's a good reason this Walgreens has such low reviewer scores. I had to call a total of 3 times and was on a looping hold for OVER 1 hour. The automatic message would say 3 people on hold ahead of me. Then all of a sudden the music changes and I THINK someone is going to answer, giving me false hope, then all of a sudden it changes from music to a dial tone. I think ok, someone is going to pick up because surely after 15 minutes, and only being the 4th in the queue, someone would pick up. NOPE. The phone continues to ring and ring and ring. I let it ring for another 6 minutes! Shame on me for having high hopes? This happened 3 times... over an hour I wasted just to speak to the pharmacist or a pharmacy staff member. Save yourself the headache and send your Rx ELSEWHERE! ANYWHERE! Even Mexico! ANYWHERE but here. read more

This store is fantastic, and mostly,because the the Pharmacy, people are so kind they always have my medicine on time with a smile! The HillCrest, CVS, treated me for years, as if I was not deemed to be treated with any common human respect, only because they have are bothered, once in a while, by some dishonest people so; they will not even bother to look up your file for your Doctor's, request ! Once the Hillcrest CVS, had me waiting in tears, just trying to get my anti- anxiety medicine, until my Dr., gave them a piece of his mind about their superior and suspicious attitude over their phone. Walgreens, is very honorable! Enjoy!! read more

Has my prescription here for many years , service steadily gone downhill, straw that broke the camels back was when I needed a refill ...called 4 times with no one ever answering ...then drive down to find the pharmacy closed. Went the next day , same thing. Moved my prescription to someplace I can trust a lot more. Won't be back read more

I don't know what is going on with this Walgreens in particular, but the pharmacy is impossible to get in contact with (been trying for 4 days, holds have been over an hour one time they just straight hung up on me after asking me to hold and leaving me there for only to hang up on me 45 minutes later) always "more than three callers ahead of you" forever now. Most importantly though! And I can't stress this enough... it is taking on average 3 FULL DAYS to fill my prescriptions, including antibiotics for my pneumonia. Put in a refill request today for 4 medications yesterday that were supposed to be ready at 10:00am... it's 7pm and none of them are ready for pickup. One of which has to be filled by the refill date or it can be extremely hazardous. It can not be 3 days late. I can't even transfer my medications to another Walgreens. This is ridiculous. I get it's "pharmacist appreciation month" but there's nothing to appreciate here. read more

Stop! Turn around and go somewhere else! I know you called ahead, but your prescription will not be ready. You will have to wait while maybe they will fill it, probably there will be something wrong with it. Your prescription was for 120 pills? You'll receive only 20. You'll have to go back. And, Oh yes, you will have to pay again. Happened to us several times, and just now, for the last time. read more

Absolutely pathetic and inefficient pharmacy. Waited over 20 minutes in line for scheduled vaccine booster appointments simply to find out that they ran out and are awaiting for an additional supply but don't know how long that will take. How do you not look at your supply in advance and prepare accordingly to ensure ample supply for the scheduled appointments that day? And if something happens where that's not possible, how about alert patients so they don't show up for nothing. Will never use this pharmacy again. read more

I'll never forget how authoritarian this company got during COVID. I made a promise they'll never get a penny from me. I never got the card and they demanded and never caught it, I'm still alive. Walgreens was so very wrong trying to control their patrons. read more

The pharmacy has complained about being understaffed for the past two years. They're always closed and when they're open, plan to wait at least 45min. Drive through is always closed, dont waste your time going here. read more

Walgreens - a sign posted on a window - Cosmetics & Beauty Supply Near Me - San Diego, California

Staff was very friendly and helpful. I was having a tough time finding an item for my baby while on vacation in SD, so an employee came over and answered a few questions for me. Thank you! read more