Worst pharmacy and corporate system ever! I had a common prescription called into the pharmacy on 6/27. I waited in line over 45 minutes to pick it up only to be told it was not in stock and too late in day to order so prescription wouldn't be ordered until Tuesday and I could pick up on Wednesday. The automated system slow, finally received automated notice prescription in progress but not ready till Thursday. I tried to reach a live person in the pharmacy only to be put on hold for 45 minutes and then had the call disconnected. Repeat above on Thursday. Repeat again today (5 days later!) and finally reached a technician who was able to tell me the prescription out of stock. Right before the 4th of July weekend. I do not fault the actual pharmacists or pharmacy techs. This is the fault of a poor computer system and procedures. Walgreens - you need a major overhaul of your system! read more

This is absolutely ridiculous! My Walgreens in Belmont closed so I choose this 24 hr San Carlos location ! In my life I have never seen such horrific service staffing and overall atmosphere. I felt like I was in line for 45 min to collect government assistance. Please choose another Walgreens even if it's farther . If you come here any time of the 24hr day you will always wait in line for at least 45 min , staff is so short that when you call you can never get through. I'm shocked that no upper directors of this establishment care about there Walgreens reviews. I'm a Stanford professional and just appalled at the way this store is managed . read more

This Walgreens was our family pharmacy for many years but has gone steeply downhill recently. We started to have increasing mis-communications with the staff, and then they started to only partially fill subscriptions (and then not tell us about it). It's not a great sitch when the doctor says to take one pill a day for 20 days, but you discover that you've only been allotted 15 pills from the pharmacy (and so have to go back for the rest). After several such incidents we decided to bail. We've now switched our pharmacy needs to the CVS in Redwood City. This used to be a terrible pharmacy but had greatly improved their system by the time we switched over. We actually like it. (I guess the competitive market does work out for consumers once in a while.) Other than the pharmacy I still like this Walgreens for their store selection; and it is still my preferred drug store chain overall, so I'm giving this location a middling rating...for now. read more

Avoid this pharmacy at all costs. Was left on hold for over 26 minutes. On average, they are understaffed. Their staff always looks extremely exhausted and over worked. Would not recommend using this pharmacy for your needs. read more

Went to get the free (for Medicate members) at home COVID test kits. Waited for over 30 minutes in drive-through lane only to be told that I have go into the store for these test kits, possibly exposing me to COVID while in the store. Called them on the phone and got same message but was transferred to someone that can better explain this idiotic policy. After 18 minutes on hold, phone finally rang. After 2 more minutes I was told to answer survey regarding their service (!!), followed by being disconnected. What a screwed up company Walgreens is. If their people are so busy that they cannot talk with customers, and if their automated phone system is so screwed up, they should be going out of business soon. So for me - no more Walgreens Pharmacy. read more

Gone downhill since COVID. Lack of staff, combined with busy location and 24 hour means ling wait times. Product selection esp for certain cold medicines is not what it should be. read more

Pharmacy lines are always super long. They don't have enough staff and they can't seem to improve their customer service.

I called to speak to a pharmacist. Waited on hold for an hour and they hung up on me.

This Walgreens needs to be completely removed and replaced by CVS. The management is poor and unresponsive the other night I went to get a prescription there were no less than 25 people in line not being waited on and seven cars in the drive up. So I went home I came back today at 10 AM eight people in line 6 cars in the drive up nothing moving I asked for the store manager nobody seem to know who or where that person was and the woman that called for him told me everybody has been complaining. Since I am a veteran this is where I'm forced to go to get my meds I think the veterans deserve better treatment than this but I think everybody deserves better treatment than this. The store is a disgrace to San Carlos and the neighborhood. read more

I went to pick up my presCriptIon that was called in 5 hours earlier. Got there ,stood in line for 20 mins and it wasn't ready. They won't prepare it unlEss tHey have my new insurance. Why not prepare it and then get my card? If my healthcare provider ordered it, I'm going to use it. So they inpuut my caRd and told me to wait while it Was filled. I waited another 20 mins, got back in line to find out what was happening. WaitEd another twenty minutes. They had it and it had been sitting there with the word ""Waiting" clearly priNted on the package. Wasted abou 1.5 hours of my time read more

Wish I could give their pharmacy a zero. Not the worker's fault, given the overwhelming amount of pharmacy clients, they put on a pretty good face. I don't know this for a fact, but heard from someone in line the other day that Walgreens has a contract with Medicare/Medicaid patients, thus the massive lines at all times of day. Expect 30 minutes plus/8 people in line every time you go. Plus the drive through has 5-10 cars blocking the entrance into the parking lot. You'd think the way around this is to use their delivery service--but after two completely failed tries, I gave up and have now transferred all of my family's prescriptions. Walgreens--if you have this much business, could you not be staffed 3 clerks deep plus one running the drive through? read more

A drive thru pharmacy and open 24 hours. Need I say more? It's great that I don't have to take a sick kid out of the car to get a prescription filled. Their app is also useful. I can submit refills through the app and not have to wait too long for pickup. It can still take a while since there is usually only one line open for the drive thru. This is located right next to Trader Joe's which makes it convenient if I want to do some grocery shopping while waiting for a prescription. Sometimes there's good sales on seasonal items after certain holidays (Christmas decoration, Easter candies, etc). Beware at times there's people panhandling and loitering outside the shop or in the parking lot. read more

Walgreens - Drugstores Near Me - San Carlos, California

Terrible management. Walgreens should fire itself. Long lines. Too many mistakes. Zero Fudge given. This place runs like the old DMV. I often miss my medications for days and weeks because of long lines. When I run out of my meds I can't block 2 hours of my day to stand in a line that never moves. read more

I've been trying to post this review for 4 days, but like so many other things that are wrong with Walgreens San Carlos and Corporate, the site dumps me out when I try entering the REQUIRED store number, making me start all over again. This Walgreens store only gets 1 star. Nico deserves 5 stars! #1 if you have to shop at a Walgreens, the Belmont store on Ralston and the Menlo Park store on Santa Cruz Ave have very nice pharmacy and store staff that are actually helpful. Go there whenever you can instead of San Carlos. #2 Nico, the San Carlos pharmacy manager is the only person in the store who is helpful and actually knows what he's doing. Now, that I've posted this, they'll probably transfer him somewhere horrible. Kick #1 Keep in mind the San Carlos Walgreens Pharmacy is on PROBATION until June 2020 - as far as I'm concerned it should be the entire store, and I wonder if Walgreens could be the 4th circle of Hell. Kick #2 Now for the story. In July, my Mom changed banks. She's old-school and still writes checks. After opening the new account, we went to Walgreens to pick up some OTC meds, wrote a check as usual, and were shocked when the Pharmacy clerk told us she got an error message and couldn't process the check. Kick #3 I went to the front register to speak to the Store Manager, Dennis. After waiting in a long line, I explained what happened and he said in a loud voice, "Well, it's probably due to Fraud or Insufficient Funds". Believe me, there were sufficient funds in the account to cover a $35 check several times over. I told him we'd been writing checks at Walgreens for years, and what could be done to fix the problem. Dennis said "Call your bank, it's their problem". This guy is an arrogant jerk with an attitude who has no right dealing with the public without SERIOUS retraining. Walgreens will probably promote him to District Manager. Thank God, I knew better since they run the checks through TeleCheck like some grocery stores do. I went to Belmont Walgreens to see if the problem was the same. It was, but as I was leaving (I'd gotten to the front register), the Pharmacist paged me and gave me a "receipt" that printed out of the TeleCheck machine after the transaction was voided that had a Denial Record Number. Anyway, after numerous calls to TeleCheck and waiting a week after each call for their system to "refresh", I finally got hold of a Supervisor who was able to link the history of the old checking account to the new account. Kick #4 With TeleCheck it's a Catch-22; you have to be in their system to have your check accepted, but you can't get your check accepted to get in their system. Kick #5 It's taken 6+ weeks and over 8 calls to TeleCheck, but we're finally in their system linked to the old account history. It shouldn't be this difficult! Anyway, back to Nico. There was a new guy at the Pharmacy counter, when I got there at 5:30 pm and I was going to pay with 2 checks, the one we've been trying to get processed and a new check for the balance. The new guy was unsure how to proceed, so Nico stepped in. The 1st check went through and Nico left. Had a problem with the 2nd check, had to call TeleCheck again, then wait back through the Pharmacy line. By the time I got to the front of the line at 6:10 pm, the new guy was working the Drive Up Window. I told them I'd wait. Nico came back the Pharmacy and ran the check through so I wouldn't have to go through the whole story again. Came to find out, Nico was on his way home, but came back so he could resolve the issue. Walgreens needs to hire more people like Nico - who try to be helpful, listen, and resolve issues. read more

If you come here sick and needing meds via the drive thru at 9pm be prepared to sit in your car waiting for an hour. They have two lanes but only one open. Took an hour to serve 4 cars. read more

The Walgreens is San Carlos should consider closing. There is no one to help unlock cases. The people working there you can't understand . It would make a great parking lot for Trader Joe's read more

This is by far the worst pharmacy I've ever used. And it gets worse each passing day. It takes them about 20 to 30 minutes per customer, phone calls are repeatedly put on hold for 30 to 45 minutes, and then hangups, and it repeats over and over. Staff is clueless, rude and completely disinterested in customers. Drive though now is routinely closed, hours cut from 24 hours, to closing at 6pm. It is nearly impossible to get a quick word with the pharmacist, as the app provides no way, phone is unavailable, and drive-thru backed up with at least an hour wait, an in store line is 15 customers long, so that would be a 2 hour wait. This store, chain should just close down. read more

I placed a prescription refill order online via their app. I chose the 1-2 days free delivery (it is an option - why not?). 10 days later, I haven't heard from them, haven't received my prescription. I called them (and don't even want to talk about the nightmare to reach someone in the pharmacy department) and learnt that it wasn't even process (???). What are you waiting to let me know that there is a problem??????? Same day. My daughter is sick and needs antibiotics. I called regularly - the prescription was in process. 4 hours later, I decided to call them to talk to someone directly. Same nightmare to reach someone in the pharmacy department. I finally learnt that the antibiotics was out of stock. They don't have it. What were you waiting to let me know?????????? If I don't call, how long do I have to wait??? Then I've been asked to call CVS to check if they have it. Etc etc etc. Do your job!!!! Why do I have to call them? Why don't you take care of it???? Your automatic answer was saying that the prescription was in process not out of stock. They have only 1.5 star. Obviously they don't care because they don't do anything to offer a better service. Run away from this pharmacy!!! I am so frustrated! read more

To preface, this is a 0 star pharmacy; however, Yelp does not believe in 0 stars. They are the worst establishment I have ever dealt with in my entire life. Do NOT fill your RX here or you will die from the lack of your medication. Answer the phone? No. Have your prescription ready on time? No. Give you the right stuff? No. There has even been multiple times where they filled my prescription but I never picked it up and I was unable to go through insurance to fill another because it was magically filled and picked up by Casper. My morals and human kindness is highly questioned with every phone call and Walgreens visit. They need to get their sh*T together. Oh and now they close at 6pm? 10pm? 12am? Not 24 hour anymore, actually they just close at anytime! And now to hear Walgreens allows their employees to NOT give woman birth control medication if it's against their beliefs. Absolutely horrific and disgusting. I am gladly transferring my long list of prescriptions to a different pharmacy, one where people who work there... have a brain! read more

The pharmacy here is horrible. Checking in just to get refill was way over an hour. And that was only 6 people in front of me. Not sure wtf is going on here. Based on other comments it looks like Walgreens does not care. Last time coming here. read more

Okay, so the staff tells me things. A poor employee killed himself so they closed a Walgreens and COVID has caused staffing, scheduling, and supply issues, and taking that into account I think the staff is so overwhelmed they have a hard time caring, especially since WE the customers have disrespectful attitudes, and given the majority of the staff is Asian/Pacific Islander where respect is expected in business transactions, I feel really bad for the staff. The corporate upper/middle management need to get off their collective behinds and actually support their staff by: referring patients from overloaded stores (don't let them just pick any store), allow them to refuse service to disrespectful customers, and scheduling/staffing support, such as floaters to allow rotated breaks. Just my opinion as one who has managed a dozen programs with extensive customer service. read more

Disregard for customers and incompetence. They made vaccine appointments but did nothing to honor them. Everyone got in the same line - with or without an appointment - and the single person processing the line handled roughly one person/family every 15 minutes. When I gave up, it looked like I was likely to get to the front of the line about 1.5 hours after my appointment. There was no one checking to see who in line had an appointment or when. There was no one giving realistic time estimates. They didn't seem to care. read more

Takes an hour in line to simply pick a prescription. This is my third and last time at this Walgreens.

Worst lines for the pharmacy no matter what hours of the day or night. Budget 1-1.5 hours always.

Came in here on my electric mobility device and the manager on 8/21/22 at 3:30pm told me I had to get off it. Rude!

Terrible pharmacy service. Always one person working and wait time 30 minutes or 1 hour.

This review is for pharmacy service only. Sooooooo slow, there was not a time I came in that there's no line... a looong line... Unbelievable... Every window has someone helping but the line is not moving.... Not a good time to stay in line for too long in a crowd corner while Omicron is spreading isn't it?! Please improve.... read more

August 2022, when you need long lines and slow service, this is the place! Walgreens is closing stores left and right so this one should close too! read more

If I could give them no stars that would be more reflective of the horrible customer service. Needed a medical device and I was on hold for 25 minutes, transferred 3 time to then have the call hanged up. No one that answers takes accountability to follow through. They sure confirmed everyone else's reviews of poor customer service. read more

This review is for the pharmacy. Went to to fill some prescriptions. Stood in the drop off line for 15 minutes. Finally got to the window only to be told "wrong window,' Went to next window, again waited and again told wrong window. They wanted me to go to the pick up window that had a line of at least 10 people long. Totally unorganized. Lots of people complaining too. Bye bye Walgreens! I'm going to CVS. Transferring all my prescriptions there. read more

Indifferent, ignorant staff. The turnover here seems to be epidemic. I am stuck going to this pharmacy because I pick up for a very sickly friend. I use CVS for my own prescriptions needs. One staff member says one thing. The next day another tells you something completely different. My advice: either go there and take very detailed notes (because you will likely need them), or save yourself the frustration by going anywhere else. Anywhere. Or just don't ever get sick. read more

The main advantage of this store is its location. It's located near my house and I can get anything I need whenever I want to. Staff at this Walgreens is not terribly friendly. A lot of times they are not happy to help and that really gets on my nerves. But again this is a convenience store, as long as I find what I need I'll be okay. read more

Insane wait times for prescription pick up and no place to sit or wait. Try another pharmacy if you need prescription pick up

Worst place in the world to get your prescriptions filled. You'll wait at least an hour or more to pick up your prescriptions. I don't know what happened to this place but it went completely downhill after Covid. Get your prescriptions delivered some other way. read more

Fine if you like to wait 90 mins for a prescription and if you accept that their fedex counter is actually useless

This is the absolute WORSE store to to get a hold of a store representative.,it's 10pm at night & I find it very hard To believe that, they have so many customers & calls coonhound through. Where I have called 3 times & each time being put in automated phone que over 15 minutes each time, then to hear an employee finally answer but It sounds like the employee is carrying on another conversation with another employee and just to be hung up on! I'll call in the morning or go to the store and do a current personal complaint with the manager I doubt that will even help though the manager has hired these employees so there's that I'm sure the managers know better than employee read more

Store remodel looks very nice. Still has worst service. 1:45 on a Wednesday 8 people on line at front check out. Manager comes to check out someone with a damaged shopping bag, then leaves. Pharmacy has 9 people on line. Does the manager or Walgreens think that nice floors and attractive photos on the wall make up for 20 minute waits to check out. Sad and Shameful. read more

Unfortunately the lines are the pharmacy have become unbearable. Three times I've tried this week at random times and it's a 45 minute wAit. So I walk away and try my luck another day. From now on I am sending my prescriptions elsewhere read more

Ngl they have a great beauty selection and it looks like a Walgreens that you would see in a comercial... fully stocked.

I would like to give NO STARS! The wait in line is at least one-hour. There are usually 20 to 30 people in line. When you finally get to the head of the line, the staff is so overworked, they are listless, do not care about the customer. I've waited on the phone for over one hour, only to have them hang up on me. I've waited in line for over one hour, only to get to the window and they are out of stock of my medicine. Having learned my lesson, I will now try Rite Aid. Corporate management needs to staff this store--it is terrible for the customers and the staff. Mary S. read more