I was helped by Alex over the phone regarding a photo order. He was very knowledgeable in regards to sympathy/in memory photo cards. I'm in a bind since I completely forgot to order them from the mortuary in advance and the funeral is 1 day away. I didn't even know Walgreens had something like this available. He suggested the best size and premium paper so it wouldn't be too glossy. He also made sure to tell me to input the sale codes before I check out since it can not be applied at the store. He was very patient and answered all my questions. read more

One would suspect that the possession of compassion would be a base requirement for employees working in a pharmacy. Evidently not at this Walgreens location. I left Urgent Care yesterday evening with my sweet young girl in tears and excruciating pain from an ear infection. I rushed to Walgreens in hopes of having a very common antibiotic prescription filled for her, so as to allievate her suffering as quickly as possible. It was late, 8:45, but certainly prior to closing, and was rebuked by a smirking and wholly unsympathetic cashier who said, dismissively and in front of my wimpering child, that I would have to come back the following morning. Shame on you, sir. I drove back to my home on the mountain and had the prescription filled this morning at Rite-Aid in Blue Jay -- in the same 15 minutes, by the way, that it would have taken you. I hope it was important, whatever it was that you were so eager to attend to promptly at closing time. I will not be making purchases of any kind from this location again. read more

Everytime I spend at least 20 minutes in the drive thru pharmacy. Today I spent 40 minutes to get my medicines. Girl by the name of Alba, thats what she said her name was, gave me so much attitude and took her time on purpose. Worst Walgreens ever. Management needs to fix this. read more

After going to 4 pharmacies today, I was finally helped by this great pharmacy team which shows professionalism and hardworking skills. Everyone is on their feet tending to their duties. The pharmacies that were giving me 1.5-2 hour wait times were sitting on chairs! No wonder, what a difference. Btw, the store manager stepped in and gave the pharmacy tech/cashier a hand and I had my Rx in 10 min! read more

Meredith is always sweet and has great customer service! Very genuine and it shows she enjoys her job. 3 stars because manager (bald and asian)was not very nice to her he raised his voice at her while there was about 5 people in line. Nobody wants to hear that especially when she is doing her best to help us all. read more

The is the worst pharmacy of all time!! Prescriptions are NEVER ready when promised. The reason is always the same, they are too busy. Although there are at least 4 people working behind the counter. I only come here because it's on the way home but it is no longer a convenience, it is a hindrance! read more

I just set on hold for 37 minutes, to have them RUDELY pick up and hang up the phone. Very frustrating to waste that much time, now I have to start over again, I understand they get busy, but to hear them pick up and hang up, maybe someone needs to learn how to use the phone! Let's see how long this second call takes. Update: 23 minutes second call. There's an hour I'll never get back! read more

Samantha has a HORRIBLE attitude! I called in about 10 minutes ago to see if my package has been received to the store (VIA Fedex since i was not going to be home i chose this option for order pick up) her response "what package!?" With the ugliest attitude !!! A great customer service rep would ask what my name was & OR my order number . If I could give her 0 stars for HORRIBLE customer service I would. SORRY you chose to work at Walgreens Samantha. When my order is ready I will be asking to speak to management. read more

No help or even a "hello, welcome" was offered. The cashiers are very slow, even when nobody is there. It's just a depressing store.

Used their drive-thru to drop off a prescription. It took them 20 minutes to help ONE customer. What kind of drive-thru is that? Prescription are never ready at the time that they say! They need to either hire more staff, or qualified staff! read more

Walgreens sierra way Sb 92404 Went in this afternoon and the customer service was terrible! The lady wasn't helpful with the digital coupons or assisting me with finding out the cause or solution! Is this the way Corporate trains their employees to treat their customers? Appalling ... read more

How long can you wait in the drive through? 20 mins trapped in line. Add more staff please.

I have very little choice than to go to this Walgreens to get my dogs anti-siezure medications, at an hour drive round trip they are the closest. I've been going here for 9 months now, and there have been issues almost EVERY time. They never order the medications in time even though they are 6 month prescriptions that MUST be filled each month. They continually short me on her medication, causing me to make multiple trips (each trip costs approximately $12 in gas). They treat me like a drug addict for trying to pick up both medications on the same trip (seriously, they would not refill one of them FOUR days early) even though the amount of the prescription is obviously for a small animal and wouldn't have any effect on a human. The way I am treated there is as if I'm a criminal. There is no warrent fir this. They say it is the law, but i looked it up and this is what they are supposed to do with drug abusers - it is NOT the law for every day normal people. If you can avoid going here it's a very smart decision. If it wasn't cruel to my dog I would skip a dose and bring her in so they would hear her screams as she has one grand mal seizure after another. read more

Nice store. The staff is always friendly and courteous. I get my medicines here and everything else when I need it. I live closer to the Walgreens on baseline and waterman but I don't want o get robbed, propositioned (streetwalkers) or begged for change. I always drive further to make sure I make it home. So if you need to drive a little further it's worth it. Don't go to baseline and waterman. read more

I was hesitant to go in after reading some of the reviews, but decided to check it out for myself. I'm glad I did. The store personnel were wonderful. The staff at the front of the store inquired as to whether I needed help. I declined. But after not finding what I wanted, I stopped the manager who was extremely pleasant, helpful and apologetic about me not being able to find what I wanted right away. Then I was off the the pharmacy. They were very friendly, apologized for keeping me waiting all of 2 or 3 minutes. I got a flu shot while I was there. The pharmacist did not hurt me at all. She also gave me written and verbal information and instructions. I also picked up a couple of sale items for a very good price. I am very pleased with my entire experience at this store. read more

I would give it no stars if it had an option to do so.. I came in three weeks ago for a prescription which they did not have , understandable. But instead of calling other locations to locate the medication they simply indicated they didn't have it. Very difficult to get through and speak with anyone . The pharmacy is suppose to contact the doctor to notify them the medication isn't available first of all for the doctor to change it. And secondly they are required to know if the medication is no longer being made or simply there is a delay in getting. I simply got a "refer to your doctor he will deal with it". Which I understand because it's the doctor that has the authority to change it. The doctors office was another issue. Overall I was being bounced around from pharmacy and doctors office. Which it should not be this way. I went to two different pharmacies multiple locations and finally the last one said they are longer making it the dosage . I call again and actually spoke with the pharmacist which a bit more helpful but still had no idea the dosage was discontinued . Very disappointed Walgreens. read more

I ordered post card/pictures from this Walgreens. I ordered 40 pictures and 40 envelopes. I started putting the post card/ pictures in their envelopes only to find I was missing 15 envelopes???? So I get in my car drive down there and tell this girl who works there I need 15 more envelopes because I never got my full order. She gives me the envelopes and I go back home. I start counting all the post card/ pictures and it turns out I only had 36 post card/ pictures and I'm supposed to have 40. By this time I was already mad because it was 9:30 pm and I was going to have to go to that stupid Walgreen for the 3rd time when this should never have happened in the first place. I drive back down there and go up to the same girl and tell her I am missing 4 post card/ pictures. Can you please print them up or give me my money back. She proceeds to tell me she has no idea what happened, she knows they printed because she fulfilled the order. I told her the same thing please print the last 4 pictures I ordered or give me the money back for them or let me talk to you manager. She said I am the manager. How are you the manager when you cant even count the proper envelopes and you can't fulfill a picture order properly it tells you how many pictures were ordered on the receipt???? I was just beyond pissed now. so after 5 mins of her aimlessly trying to figure out what happened she goes to refund the money for the pictures I'm missing. I waited for 30 mins!!!!!!!! It's now 10 p.m. It should not take 30 mins to make a $5.00 refund are you kidding me. so after waiting forever she comes back to tell me that she refund me my money for the pictures I never got and gave me 10,000 points. I don't are about some stupid points all I wanted is the pictures I ordered and the correct amount of envelopes. Now her and some other employee are trying to figure out how to make the printer work because I guess it was jammed and that's why I never got my full order. It literally took another 10 mins for her and another employee to try and figure out how the thing would print again. Finally I told her I can't wait for you anymore. If her and the other employee put both of their brains together they still wouldn't have a full brain. Moral of the story never leave that place without checking your order and your envelopes because chances are you won't get the full order. I've spent a lot of money in that store and I will never return there again. I wouldn't even give this place any stars but I have no choice. read more

This pharmacy has just lost a long-term, and until today, loyal customer. This Walgreen's location refuse to allow me to DROP OFF a prescription because my driver license expired 10 days ago and I have not received a new one. For some reason, the card expiring invalidates the person holding the card (which is absurd since I don't expire until I die!). Now hear me again, I could not DROP OFF a prescription, does that make sense?? Then the pharm tech proceeds to tell me that ID is required to DROP OFF a prescription for tramadol (controlled substance), and that it is California law; she further promoted that she would lose her license. Though the manager (pharmacist) backed up the policy for ID, she stated it was a company policy, not law. Oh, did I mention, it is perfectly legal and valid for my husband (whose name is no where in the prescription) can drop off AND pick up my meds because his ID is not expired? What kind of sense is that?!? Anyhow, I have switched my business to CVS, a company that allowed me to drop of my prescription without being treated like a common criminal. Customer service is greatly lacking at Walgreen's. I hope others start realizing this! read more

accidentally sent my daughter's prescription here. still totally rude, not too mention slow and disorganized.

This location has poor customer service. Lines are long, both drive thru and in store. Moreover, waited for someone to take my call for 18 minutes! Would not recommend read more

VERY VERY VERY POOR SERVICE!!! every time i go to this pharmacy my prescriptions are NEVER ready!!! even if i have them called in at 9am when i go at 6pm its still NOT READY!!!! there were at least 6 people working in the pharmacy area when i got there today and yet my meds were NOT ready...then they have the nerve to get an attitude and be very rude because now i'm upset!!!! WORST PHARMACY EVER!!! I only go to this one because its close to my house...but i see sometimes convenience is not always a good thing! read more

Pharmacy staff were extremely rude. No hi thank you nothing ! Tried it twice to give it a chance but it's a NO for me

They need more staff! Stuff is never ready and the hold times to speak to pharmacy staff can be 15 minutes or more. I feel sorry for the people that work there. read more

I only use one star because I have to put a star when in reality they deserve negative stars! Prescriptions are NEVER ready in Time, service is slow, they double bill their express pay after you have handed them cash! The pharmacy technicians most of them my 3 year old could do their job more effectively and with more personality, the manager is completely lost when it comes to staffing this area of the store, the pharmacist is almost always late, they incorrectly bill insurance and on top of it all are RUDE while acting like fools! At least if you are going to be a dick be polite while having zero personality or knowledge. read more

Very nice staff. Veeeeery nice. I read alot of complaints about the pharmacy but i haven't dealt with that department but otherwise the employees were helpful and courteous. read more

I get most of my prescriptions filled here because it's close to my house. I gave two stars because of the staff - everyone I've ever worked with here is friendly, knowledgeable and helpful - but they are WAY UNDERSTAFFED!!!!! The wait time to pick up a prescription is always 15 - 30 minutes even when it's already filled, if you try to call you are on hold for 10 - 15 minutes before you can speak to someone and don't even THINK about trying to show up around 6pm on a weeknight to pick up an Rx! They staff is doing all they can but I am considering taking my business elsewhere - it's just too time consuming to spend an hour here each time I need a prescription. YOU NEED TO STAFF YOUR PHARMACY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more