Extremely frustrating experience. I placed a presale order on Sunday specifically for a birthday gift I need for Thursday. I was explicitly told by manager on Sunday I could that I could pick it up today (Wednesday) sept 2nd 2026. When I arrived today at opening I was told i wouldn't be able to have my purchase until tomorrow the day of. I am a busy man, and this completely wasted my time and inconvenienced my schedule. To make matters worse, the staff did absolutely nothing to help resolve their mistake or make it right. I had to get my money back. Avoid this location if you are on a tight schedule. I had to put one star just to post this review but it's honestly a zero. read more

The items I was purchasing had signs posted at buy 1 get second for 50% off... Manager (Karina) was called and she never showed up. We waited for 20 minutes. The associate at the register in Juniors, called her three times and she never came.. They told me that my purchase would only take off $9.15 because we could not mix and match Levi's with women's and men. The sign does not say that. It clearly states that it just has to be of same value or lesser. I took the picture and showed her what it says after waiting for her to show up 30 minutes later and she would not honor it. Terrible customer service. Never again JC Pennys! read more

JCPenney - Sign does not state it could not be paired with a men's or women's - Department Stores Near Me - San Bernardino, California

I had a great experience. I went in after all of the rush had finished. The place was clean, the changing rooms were clean, which was a surprise for me. They also have small shopping carts so that I didn't need to carry the items I was going to purchase. There was plenty of parking, but a bit tricky getting the store since it's located in the far back of the mall. The cashier was friendly and didn't seem over tired. read more

Today was just to pay my bill and took 45 minutes wait . 3 stars for the cashier who was very apologetic for the slow service. She was busy attending to her previous customers. Another cashier was helping another cudtomer but as soon her transaction was done left without acknowledging the line of people. Really very very disappointed with poor customer service. These sales associates don't realize without customers they won't have jobs. read more

See all

I was browsing on their site for hair care products. I came across a brand I like, and the creme was on clearance for $10.99, original price $22. Now I'm ecstatic and want to get it right away, so I searched nearby stores that had it in stock. I was going to be passing Inland Center, so I decided to stop in there. I went to the salon area and was looking around at the products for about 5-10 mins when a stylists came around the corner and greeted me. It wasn't a normal greeting tho....it was a, up and down look, I caught you, what do you want, type of greeting. I was holding a small bottle of hair serum and the creme I saw online. The in store price didn't reflect a clearance price, so I asked the stylist to check the price. It rang up at regular price, and she asked to see the online price. After I showed it to her, she said she would call a manager to override the price adjustment. We'll that didn't happen when the manager came over. She refused to give me the online price, stating that online clearance prices, are just for online. It's not like people were rushing to get the product, being that they were fully stocked. I feel that the manager could have adjusted the price for me, especially since I was only getting one, and I would know for future reference, that online clearance prices are just that. I ended up not getting the hair cream, and started to look for something else. The stylist kept asking me if I was going to purchase the hair serum i was holding, about 4 times, as though she thought I was trying to steal it. That really bothered me. I could have put it down, while I was looking for something else, but I didn't want to, nor did I have to. I knew I was holding it, because my intentions were to purchase it, along with something else I decided I wanted to get. I normally just order the products online, and should have continued to do that, instead of visiting the store to receive this type of experience. read more

Jasmin in the makeup department is amazing, I came in with dry skin and wanted to see if she could color match me, not only did she find my color, she recommended other products that would help with my dry skin. Jasmin took her time and asked me all my skin concerns. Will definitely be back because of her stellar costumer service and expertise. read more

I have never seen a "modern" JCP! This store is very nice and I wish all JCPs were designed like this! The store itself, the fitting rooms, and the restrooms all had a nice modern department store feel. The store is quite large as well. I wish this was my local store. read more

See all

This location was a hit for us. Clean and well maintained whenever we visit. Love there clearance racks for young men Score!!!! I have found a lot of great items for my sons here. Friendly helpful staff who are always happy to help. read more

I love coming here for my haircut and color. It's always so relaxing every time I come with Ashley. If you're coming here I highly recommend you booking with Ashley she's so professional and so welcoming. She's the best !!! read more

Went to ask if I could pick up my online order instore although I did not receive the email yet and Lacey said I could. Once I asked if there was something she needed to scan she immediately replied "I'm not a computer so I can't do anything about an online order for pickup." I'm not sure if she is aware that her register is a computer that knows what she does not? I replied "just so you know, that was an incredibly rude way to respond. I just asked you if so could pick up and you said yes." She then advised the process was different and I was allowed to buy the item but figure out the pickup order myself. I decided to stop talking to her and thanked her. Rude, sassy, bad eyeliner, bad lipstick, and the worst gradient eyebrows I've seen in a while. I don't understand why some employees make condescending remarks and make a transaction confrontational when it could be simple and straightforward. I could have roasted her bad terrible makeup and be just as sassy as her. Hopefully she reads this and practices her replies and her makeup application. read more

I went today to pick up my glasses. The girl who was there was little rude. She handed me my glasses before she handed them to me they were so dirty you can see it. So before I put them on my face. I asked if she can clean them. She cleaned them, and I said, "WOW, that is scratch." She said, I can send them back in for you." If you cleaning something, aren't you looking at it? As soon as sge open the case I saw this scratch. The way she said it made me feel like I'm taking chance and they're not going to fix them. Bad enough there isn't big selection on glasses. During my eye exam, the lens were dirty. So it is hard to tell if something was blurry or not. After I receive my glasses from here I will not return or recommend anyone to come here. I'll take my business back to lens crafters. read more

My review is for the JCP Salon. I went in afraid that they would send me away since my cousin messed up my hair with bleach. It was horrific. Martha Ramirez, was the one that brought my hair back to life! I love the way my hair came out and the price was not bad for all she had to do. Not only that but she is very friendly, funny and kept me well entertained with scary stories from the Queen Mary and haunted places in Redlands. I will definitely be going back to see her once my hair grows out a little. Happy I finally found someone I trust with my hair! Her exceptional customer service deserves more than just this review. She gets 5 stars on my behalf :-) read more

Store is a mess, clothes are very disorganized. Clothing is even on floor in some areas definitely a tripping hazard! This is what the men's dept looked like.. horrible! I won't be shopping at this JCPenney again. Couldn't even find a cart or bag to shop with. Couldn't find anyone on floor to help me. read more

See all

Ordered a bed frame and mattress from this store in September 2021, I received the frame but never received the mattress. Every time I would call to see what was going in with the order they could never give me a straight answer. In November I still hadn't received the mattress and told them I was never going to purchase with them again, absolutely horrible service; after this they finally sent the mattress to their delivery service company, RyderLastMile. The same the mattress was scheduled to be delivered they called me saying there was a problem and that the delivery was canceled. Afterwards I wouldn't hear from them, and when I would call I kept getting excuses that there was a problem but they never actually told me what the problem was. In December still no mattress! Again they scheduled another delivery but the same thing occurred, so I finally canceled the order. More than a month later I'm still trying to get my refund back from them! Absolutely horrible experience with them!! read more

They should be embarrassed at how messy and disorganized this store is!!! I will never ever go back to this JC Penny. read more

JCPenney - Unbelievable but true.... this is the men's department on a Friday afternoon. - Department Stores Near Me - San Bernardino, California

See all

Shopped there when they were going out of business ?? I put question marks because I hear it's still open ?? After waiting in line for 45 minutes the girl tells me NO coupons can be used with the 25% off closing sale. My coupon was for 30% off, she wouldn't even let me just use that coupon and not the 25%. So basically everyone shopping the "going out of business sale" was being ripped off... They could've gone to a regular store and got 30%! Paid off my credit card and said BYE JCP I won't be back! read more

I just wanted to say thank you to the staff for always being friendly and going above and beyond. Also, I have to say I was pleasantly surprised with the cleanliness of their bathroom. read more

Place seems very clean and very organized. Didn't have a problem finding the things we needed. In and out in 30min

Nearly every time I enter this store I never get service. I have to wait nearly 30 minutes just for a floor worker to tell me they don't have the product I'm looking for. As a shopper I don't understand how you can be out of these products that are in high demand. I have to drive 30 minutes to a different Sephora just to get better help. The store is totally unorganized. read more

Worst cashiers ever always takes 1/2hour just to checkout. Exchange/Return process here is always so difficult as well.

Came in to JC Pennys Optical to get glasses, had a coupon which had no fine print regarding sunglasses, was told they could not honor it, I had called few days prior and was told to come in, not cool at all read more

This review is for the hair salon. Maurice is great. I trust him with my highlights, color, and cut. He does a great job.

If going to buy jewelry ask for Norma she's the nicest most helpful. She will not stop until she finds what your looking for. She goes above and beyond to make sure you leave satisfied. Looked all over the mall and as soon as I bumped into her she was there helping. read more

What a mess! They are severely lacking in organization, cleanliness, and overall customer service! I was in store for 1/2 hour literally going thru piles of jeans on the floor, trying not to trip over shoe boxes, and working my way thru racks of clothes that haven't been organized in months. Got my stuff, went to line and they had 1 cashier with a massive line. I left my stuff on another pile of stuff and left the store. Then I went to Macy's. Best move I've ever made. Clean, organized and plenty of employees willing to help. I will never go back to JC Pennys. read more

This review is specifically for the Sephora inside JCP and not the store itself. Great customer service and friendly staff. I'm not the most knowledgeable when it comes to make up but the few times I have been there I am always greeted with a smile, given helpful tips and never feel rushed or pushed. My questions are always answered and I always walk out with new make up that's perfect for this non make up savvy gal. Highly recommend this sephora! read more

We have been standing in line for 20 minutes. The line has moved 20 feet in that 20 minutes. If my son didn't want to stand and wait to get his mom her gift, I would have set my stuff down and left. read more

I don't understand why this store has such bad reviews, I have had an excellent experience here, employees are extremely kind. As my daughter and I entered the store, we noticed how crystal clean it was and everything in its place we definitely will continue shopping here from now on. read more

Lines are super long! Customer service is something they are not thinking about! If you try and go pay at the jewelry section some workers are willing to help while others go out of there way not too. Even in appliances where you can truly see they are not busy also are not willing to assist the customers!! I was so excited to have this JC PENNY'S at this mall, but I not in any rush to return. read more

My three daughters and i came to this location salon and was styled and cut by ann marie she was so down to earth and kept it very professional she was amazing with my daughters all under 8 years old she new how to be gentle and make them feel comfortable she was able to hold full conversations with them all most importantly no matter how young they were she still kindly interduced herself making the experience fun for them thank u anne marie read more

Sephora make up people are the worst! They don't know how to match make up here. I had to return because it was too dark. Went to store and I couldn't even return with ID! Worst jcpenny ever! I'd rather drive a few minutes more to Redlands. read more

I've had quite the awful experience ordering online and having it shipped to this store. I ordered a shirt the 18th of this month, received an email the next day letting me know my order had been shipped... Lo and behold, it's now almost two weeks and no shirt and no explanation as to why my order has not arrived. I've called customer service and they refer me to the store. I've called the store several times and no one knows where my order is. Needless to say, I will not be shopping at Jc Penney again. read more

I hadn't been in this JCP since October. At the time the staffing obviously was below what was needed as the store was a mess. However, after stopping by this weekend to look at appliances I was pleasantly surprised. The areas were clean and organized. I was most impressed with the service I received from Richard and Josh in the appliance section. They answered all my questions and took plenty of time to help me find the product that best suited my needs. They also applied as many discounts that I qualified for to bring my purchase down to much less than I would have paid at Lowe's or Home Depot. I would definitely recommend anyone to visit their appliance section. read more

Great store-cashiers go above & beyond, cashier Daisy you were great today looking for a missing online ordered item and finally when it couldn't be tracked you went to the department to bring an exact one that was available at your store. It's been such a long time that I've seen great service like that! Even your co worker/manager? cashiering next to you was happy, courteous & kind just like you! I will definitely be back, thank you for making my visit to inland center a happy one. read more

J C Penney has come a long way since the 80s. I recently bought a mattress set during black Friday week and was surprised at the deals. The employee who manned the dept was gone but the window treatment associate was quick to help me and did a great job. I decided to check out the men's dept and was surprised they had big and tall items. Especially in the clearance section, I found Claiborne xxlt shirts for $12(nice deal). I have also ordered items online and have been satisfied with the turn around time in receiving the order. Keep it up J C Penney's management. You will be my first source for purchasing clothing. read more

I really like this JCPenney. The personnel are always super helpful!! Whether I am contacting them by phone, purchasing an item, or returning it, I feel that staff is always super friendly, and goes out of their way to assist me. read more

I waited by the cash register waiting to ask a question as one associate was talking to the other salesperson who was ringing up a customer. She kept talking about her discount.... they both totally ignored me. Told me there was a line. Finally, I said, "excuse me, can you tell me where I can apply for a J.C. Penney card?" After being ignored for like ten minutes... all of a sudden homegirl who was checking prices and her discount says"oh, I can do that here!" I was like "oh, but there's a line... I can go to any register right?" And I left out that damn store. read more

Went to this store after years of not going and was so surprised that it has gotten so bad. First we went to go find some Clinique and OMG they hab squeezed the entire cosmetic/cologne/perfume into one small section!!!!! Then I went into the men's big/tall area and they have all these racks of Adidas apparel on racks all over the section. I pick out two pairs of shorts. One pair was regularly$33 the other pair same price but it had a clearance sticker on it of $11.95. Look at the sign on the rack it says 50 percent off so I'm like Cool! Score! Get up to the checkout-Finally- and they are being scanned at $23.95 and $24.95. I tell the cashier that's the wrong price,they are on the rack marked 50 percent off. She says can I show her. She goes and says she only sees one rack I tell her there are a bunch of racks with Adidas apparel and I go to show her. We get back there and after showing her where I got the shorts from and she says that is wrong the sign is only for the items on the left side of the rack not the right. Then I ask what about the clearance sticker on that one pair of shorts and she says "I don't think that even belongs on there." SO? Isn't that your problem not mine? If the tag says a price is it my fault if someone did not do their job and put stickers on the wrong stuff? Whatever happened to the customer is right? And why didn't she ask.someone from that department? Becaue no one is around! It's a bunch of young people passing the time but no one wants to do the work or simply clean up the store. This store used to be a good one but not anymore. I will get shorts and whatever else from anyplace besides JC Penney. Totally disgusted and disappointed read more

I have not had a good experience since they opened! It's so sad that San Bernardino finally got a store that came with the worst customer service! There's always long lines (even during holidays!) due to few registers, cashiers, and not enough associates to assist on the floor.. I can see this location closing soon as most will travel to Redlands for a better shopping experience! Too bad, Too sad! read more

The associates at this store are friendly. I used the elevator and some associates kept the door open for me and were so respectful. Will definitely come back here read more

I've shopped this Jcpenny at least 20 times since they opened. It was clean, well stocked with all sizes and not very crowded. The lines are long or slow shall I say, but for the prices and quality, I'm willing to wait. My recent experience was very upsetting! On 8/4/17 I visited the store in the late afternoon. I found some jeans that were on sale for 17.99 and buy one get one for a penny! Could this be real? Well they had three different tables that said that was the price. I get to the cashier to pay for my items, but they rang up 17.99 each. I told the cashier about the signs and she went to go check. She saw what I was talking about, then began to tell me she'd give me half off the original price which would make them $21.99 which was more than they rung up for! What? I then request a manager. Monica comes over, checks out the signs and tells the cashier to honor the price and was going to remove the signs. The cashier adjusted the prices to a higher amount than what the manager said. I reiterated what the manager had stated. She said, " No, she didn't" I then request for her to call the manager back over to clarify. She becomes very angry! I'm not even upset at this point but then the cashier raises her hand and gets loud. "I'm telling you right now I can call her back over, but it's not going to be that price!" What was she going to do with that hand? I thought I was going to get hit! I will be contacting the proper management to relay this incident beyond Monica and I hope they review video. I am a professional and constantly tell people, even take friends shopping at Jcpenny but will no longer do so! I seriously thought I would be assaulted by their employee. read more