I was in this store two weeks ago. I was there searching for makeup items for over 30 minutes. Not…read moreone sales person asked if I needed help. However, a group of young teens walked in the door and the sales people were all over them asking if they needed help, chatting, and talking. Just because I am an older woman does not mean that I do not need makeup or skincare. I have money to spend, but not here ever again! By the way, the teens walked out without purchasing one thing! Pay attention to ALL customers including mature clientele with money to spend. Duh!

Went to this location for salon services and was disappointed. I've gone to other locations and…read morereceived great results. This location had a very inexperienced person that took almost 4 hours to complete what's normally less than 2 hours. My hair was left frizzy and damaged. I made a report and it took over 2 weeks for someone from the location to return my call. I was offered to have my hair redone for free and declined. I was then told I had to drive back to the location for a refund. When asked if it could be done without me having to return I was told no. It was explained the card was needed. I drove to the store as instructed and had to wait 15 minutes for the manager to assist me. Once he did not one time was my card swiped or needed. Save your time and money and look else where for services.

Customer service is always great. I enjoy shopping and exploring new fragrances and I love getting…read moremy three week candles.

I can't stand ordering pick up at this location. My order is always cancelled because the run out…read moreor didn't have it in stock when I ordered it. It's extremely frustrating and sadly this is the closest bath and body works to me. I don't recommend this location at all. I'd rather fight the crowds and take my 3 kids under 5 into the mall to get what I'm wanting. Ridiculous!

Three days in a row, on hold for over an hour. Finally the phone will actually ring (for 10…read moreminutes) then abruptly hangs up. Imagine me being out of town needing to get ahold of them. Them being completely absent. great company, great employees. Hats off to the wonderful hard working staff that was also filled with a ridiculous amount of sarcasm which was shouted in display as everyone was waiting in line. We don't care about you guys thinking you're witty or funny. Literally do your damn job you don't work for a theatre.

Prescription called in yesterday. Still not ready today. Should've read the reviews first.read more

Everyone here must hate their job. We have to call corporate at least once every two or three…read moremonths. They are just so rude. I can't even remember if I've left to review if I did it was a two and now it's a. one. The corporate office must not read reviews here I get my prescriptions from another place. My husband has to get his hair. It's ridiculous. There's nothing you can improve except to get a new staff. PERIOD

Be prepared to wait 15-20min in the pharmacy pick up line. They don't even care either…read more Ridiculous

I have been in the service/sales industry for 17 years and have had many spray tans, but I cannot…read morebegin to explain how blown away I am at the amazing balance of professionalism, warmth, and perfectionism that Andrea exhibits. It is very rare to find that Golden Trinity in this industry, and especially not when dealing with the more intimate services (waxing, spray tanning, etc). Not only did she fit me in to her schedule on extremely short notice, (called at 7:30am and was at my house by 9am), she also has the most realistic pricing compared to the majority of beauty services in Houston. And don't worry about hidden or additional costs with Andrea, because unlike everyone else, her pricing is flat and up front. No bait and switch pricing like everywhere else who advertise for $45 and then hit you with another $20+ for the instant bronzer--- knowing that you'll end up paying for it because without the bronzer, that would defeat the entire purpose of spray tanning... Instant results!! By the time she began applying the spray tan, I felt like I had known her forever. Which made the experience of being fully nude and exposed to someone you just met, feel more like a spa day with your bestie. Andrea takes her time with the application and is extremely tedious in making sure there are no streaks or imperfections AND spends ample time afterwards to ensure it sets perfectly! Which to me, is the single most important part of the process and something I have not found anywhere else. The color was an amazing/natural bronze tone and instantly noticeable! It completely exceeded my expectations! My only advise to you is that if you are considering using someone else other than Andrea for your beauty needs (tanning/makeup), then prepare yourself for the additional costs, less than perfect results, and the standard and annoying touch up routine for creases, streaks, patches, etc. Word had definitely gotten around about Andrea and she stays busy, so If she can't fit you in on short notice, as she was able to do for me, then JUST WAIT for her next available time! Trust me... it's more than worth it!!!

Not responsive after repeated attempts to communicate via email, phone and website. was recommended…read moreto go to them as being the best, local, woman owned, and transgender friendly but at this point they seem un-interested in my money and won't even do the courtesy of a response saying they are busy or not interested in me as a client.

I came into the store to purchase a couple of items, and when I get the register, they only have…read moreself check out open, and one lady overseeing. There were people at each register, and they had issues ringing up their items, and then the machine wouldn't take their coupons. Why don't they just open a register and have someone checking you out because it would have been simpler. Big business has taken the element of customer service out, which is why their sales are down. Unless you are offering a discount to customers and paying them hourly wage along with benefits to check out themselves, I won't be back.

A one star is too much for this location at the back of Kingwood. The staff do not care about…read morecustomer service. I go to this location every week because it's closest to my home. This is my last visit from now on I will drive to Atascocita or to the front of Kingwood before I come into the store again. They don't help you when you have questions about items you're looking for in the pharmacy area. I get my vitamins and supplements like I always do at this location and I go to the cash register. I have the Walgreens rewards app. On the app there is a coupon for the vitamins. The coupon is clipped and ready to go. When they ring it up, it doesn't include the coupon now we are talking about a three dollar coupon. The lady at the register gets all frazzled and doesn't know what to do. She calls the manager who is a young man who probably hasn't graduated from high school. He comes up there. He reads my app. He reads that it is clipped on my app. He reads that the items that I got are covered by the coupon. Everything is accurate, but it will not work for him. So he looks at me and says the best I can do for you is give you corporates number and you can call corporate. Seriously, when I've ever had an issue with a coupon on any other type of items, the previous managers have simply said I'll just override it and honor the coupon. This new manager wants me to put in all the work to get the coupon honored. Walgreens wonders why they don't do so well, maybe it's because of the people hire. Customer service is number one, and apparently the Walgreens at the back of Kingwood does not understand this concept.