Level of incompetence at Plymouth, MN Walgreens pharmacy on Vinewood Lane is the worst I've ever ever experienced. Pharmacists don't do what they say they'll do. Staff must be told repeatedly to make corrections of data in their system and still they cannot get it right. This location puts up a large sign in the driveup window stating there is no Pharmacist on duty and that no prescriptions can be filled or picked up. The store Manager stated the Pharmacy team forgot to take the sign down, while the Pharmacist stated the 3 staff seen huddled together today couldn't handle the volume of drive ups, counter costumers and calls so they deliberately put that sign up to wait for a 2nd Pharmacist to arrive. I was the only person in the driveup, with 2 or 3 cars in the lot, and some cars probably owned by employees. Cannot recall a single transaction at this pharmacy that wasn't handled poorly by staff over several years. I should also state this is not a post Covid problem. Prescriptions are never ready for pickup with days of notice, lack of correcting outdated information in their system, likely causing repeat problems, so they just don't fill prescriptions until you show up and repeat the same information you asked to be stored on your profile again and again. One employee says the corrections are entered, then the next person says they were not. You may get messages on your voice mail for people that don't reside at your residence and then need to repeatedly ask to have them fix the issue. Staff are mostly rude when you bring up that there is a unaddressed problem you'd like them to resolve. They'd rather act as if your the problem. Pharmacist on duty the morning of 6/25/24, told me "Well you can leave" and "The service is no better anywhere else." I guess he assumed I hadn't used several other pharmacies besides Walgreens, and have much to compare. Nope, they really are the worst! I don't expect corporate will do anything about the lack of responsibility the staff at this location refuses to demonstate. The Pharmacist with all the excuses and attitude today is right, people should go somewhere else. Why put up with lack of service or put trust in them to do the right thing, because I'm telling you regardless of your approach or level of patience it just won't happen. The staff may say they're short staffed and underpaid and that all may be true, but there still no excuse for the abundance of errors and attitudes. These employees agreed to work for Walgreens and if they don't want to perform the job with some dignity they should leave. One can only be tolerate for so long before they give up on hopes of a more reasonable outcome. Seems like there has been a lengthy concerted effort to lose customers so staff can get corporate's attention, which never works and places frustration in the wrong direction. Then they can also waste time complaining about customers that are not thankful for awful service. No such thing as being part of a solution at this pharmacy, so I recommend going elsewhere. read more
