Went there for a passport photo. Despite 2 seperate efforts we were not successful. The government turned it down. But the real reason for this review is the poor attitude of the Walgreens clerk. This first time she looked at her watch as if our request would somehow intefer with her leaving. Never a smile, no pleasantries and it felt like she didn't want to serve us despite our never having interacted before. The second time was more of the same treatment and the photo was again rejected by the government. Walgreens is hurting these days, I highly suspect its due to customer service issues. read more

Walgreens must receive tremendous kickbacks for only dispensing generic drugs. I don't want generic, I want brand, and no one ever gives you a choice. They always respond with "your insurance might not pay for Brand" Why is that their business? Walgreens should close their doors. read more

They were suppose to call the hospital to transfer meds a week and half ago. Just called the hospital to see if they transferred them over Walgreens never called them to to it. Out of meds as of today.This pharmacy has the rudest incompetent people working. I've never seen so much laziness and horrible attitudes like this store. I'm not the only one complaining. Jackie has helped numerous times with straightening out issues and we appreciate her very much the only good worker there. This store is not trustworthy to fill prescriptions correctly and in a timely manner. This pharmacy gets worse everyday. read more

the way how they handle customers . . . very disrespectful. it doesn't matter if you are a handicapped or not. They don't care.

Store personnel is fine. The pharmacy personnel is nice but it's obvious they're understaffed/overwhelmed. Even with an appointment for an immunization we weren't seen for 45 minutes after our scheduled time. Really though, the waiting area for prescriptions/the clinic is DIRTY. There are candy wrappers, lollipop sticks one other debris on the floor, and soda cans and bottles and bags of snacks left on the tables/counters. There was also a literal pile of someone's pocket trash on one of the chairs. While it would be great if people didn't leave with messes behind in the first place, it's obvious there is inadequate overnight cleaning (we were there first thing in the morning). read more

I'm beyond frustrated with the pharmacy service at this Walgreens location. This isn't the first time I've had issues, and it always seems to happen when a specific pharmacist named Shae is working. Most recently, a prescription was sent in electronically, and when I followed up, I was told they received "an order" but didn't know what the medication was for--just that it was "getting ready electronically," whatever that means. After I explained what the medication was for, I was told they do have it in stock, but they needed to wait for the order to finish processing. Hours later, I get a call back saying the order is ready--only for them to then say they don't have the medication after all. This back-and-forth is completely unacceptable, especially when dealing with something as serious as people's health. This same pattern of confusion, lack of clear communication, and delays keeps happening, and it's always when Shae is working. At this point, I'm losing trust in this pharmacy altogether. Get your process and your staff in order. read more

Worst Walgreens I've been to in my life!! I was Told my prescriptions would be ready in two hours at 6, and before heading there made a couple of phone calls and was on hold for almost an hour, and then the line disconnected!! When I got there it was a line in the pharmacy that had like at least 10 people in front of me waiting with just one girl moving slowly that was there!! It gets worse!! By the time I got up in pick up my prescriptions they weren't even ready and was told to wait an additional 20 minutes!! Worst run pharmacy I've ever been to or experienced in my entire life!!! Would never return or recommend!! My grade- an F- read more

Walgreens - People waiting for the slowest moving pharmacy ever - Drugstores Near Me - Oak Lawn, Illinois

Rude staff! Completely ignores customers. Doesn't answer phones. Just plain awful! I asked where items where in the store and was completely ignored. Employees at any business should be at a minimum courteous. For them to be flat out rude and unresponsive is totally unprofessional. I very rarely ever leave any reviews anywhere but the staff at this Walgreens are complete a holes. read more

This pharmacy isnt 24hrs they dont answer they phones at all and then i get told a day before that the lady that makes the medicines wont be in until 10pm so i left and this morning i get here and that lady that makes them is here but she said she wont make it until 9am which is extremely dumb wont come back to this bogus spot. read more

You would think that I would be in and out, seeing that I am only picking up a prescription. But no, I walk through the candy isle, then look at the magazines. Oh, I need to grab birthday cards. Wait, are those the new princess bandaids. Thank goodness they called my name. Clean space, nice and friendly employees. I just love whenever you walk in they say "welcome to walgreens". When you leave, they always say " be well". Makes me smile. read more

Walgreens - a sign for patient privacy please wait here - Drugstores Near Me - Oak Lawn, Illinois

I took my 85 year old mother to Christ Hospital ER 09 April and she received a prescription which was sent to Walgreens at 95th and Cicero. We were told at Christ the prescription would be ready the same day however the pharmacist at Walgreens stated we would have to wait. So we waited an hour and the prescription wasn't ready. I called and was placed on hold and eventually told the prescription would be ready Friday 11 April. I checked the mobile Walgreens app and it stated the prescription would be ready 10 April. Neither dates were acceptable to us so we called to get the prescription transferred to another pharmacy ( millennium) in Chicago ridge. The folks at millennium were helpful in trying to initiate the transfer however the people at Walgreens had a problem faxing the prescription in a timely manner. It took them over an hour to simply fax a prescription transfer. The pharmacist at millennium receive the fax five minutes before closing and took care of our order. Thanks to millennium pharmacy and as to Walgreens I'll never go there again read more

There's no reason people should have to sit in a drive through for an hour .. when you call your on hold for close to an hour! Are they just lazy? They need to hire better people that do their job - awful Walgreens trying to change over to CVS read more

It's the worst pharmacy ever! If I could give 0 stars, I definitely would! I am so tired of being on hold for an hour, then someone picks up and puts me back on hold, then again! The only reason I go here is because it 24 hours. I would NEVER, NEVER, NEVER recommend this pharmacy to anyone. They are also the WORST at getting insurance authorizations. My prescription was initially denied but then was overturned and approved. I went through a week just trying to get ahold of them, and once I did, I'm still being told my insurance denied it. I had one person tell me that since it was overturned, they need to put it in the computer a special way and that it would be ready Wednesday. I am still waiting and it is the Monday after. Now I have been on hold for 40 minutes and hung up on. I have a doctor's appointment in a couple days that I am supposed to bring my prescription to but still don't have it. We need resolutions. This place is ridiculous!!! read more

Walgreens - How Many Times I Called - Drugstores Near Me - Oak Lawn, Illinois

Walgreens failed me when I needed them most. After surgery, I tried to use the drive-thru for my prescription. They refused to take Apple Pay and told me to walk inside, despite my mobility issues. I left without my medication and still had to endure unnecessary pain. Worse, I had to make three trips just to attempt to get my prescription. Walgreens clearly doesn't prioritize patients anymore. This location -- and the company overall -- needs serious change. read more

This Walgreens is the worst how many complaints do u have to give before they improve? Pharmacy staff is rude everyone and it has an attitude. Why work in an establishment where you work with the public an have an attitude? It never fails if we don't come an get our meds then u have no job. I see why they are closing so many Walgreens because people would rather go somewhere else. I'm definitely one of those people because it's every time I come here had to deal with the nastiness. read more

I went to the pharmacy drive up and was sitting there for 5min there was a lady sitting at the drive up window and after 5 minutes of waiting she put a lunch break sign saying they go on break at 11 but it was 10:50 plus waiting their for 5 minutes read more

Zero Stars!!! Don't waste your time with this pharmacy! They have endless hold times and then they hang up on you.

Let's talk the pharmacist sending you off when you have pneumonia and you're trying to make sure your insurance is updated, but they put you on a bs call hold instead of refunding your insurance through. Unprofessional. They wnated to lie to me and tell me my insurance was fully covered when I had just gotten my newly updated medical plan reinstated so in so many words they were trying to scam and run my pockets. It takes a few seconds to re run my insurance what's the problem. Higher better peoole that won't play these games . And people that will at least try read more

I needed to clarify about prescription status. I was on hold for an hour, then my call was dropped. I called again and my call was dropped again after 30 min. I was not able to talk to anyone. read more

The manager of the walgreens showed much compassion and is a person with feeling..he treats u beyound what is expected of him...he treats as people not just a customer...he went over and i needed some help...i was not feeling good and was crying..he made every things was going to be ok..he got all what i needed while ii sat at walgreens..i can never express how grateful i was..he responded and took action on what he could do to make it better..these managers and employees r people first not just an employee..where do u ever find that in a business but i did at walgreens.. read more

It sucks. Getting a prescription here is hell. They frequently drop the line or pass you off to a computer. It's frustrating and can be solved by HIRING MORE HUMANS who can HELP YOU SOLVE PROBLEMS. After getting re-routed thrice, the person on the phone said I was breaking up. So 25 minutes later, using a land line, I reproduced the phone trail, only to hear the pharmacist say that I was breaking up. IT WAS NOT ME! The Good Lord Himself could have called and they'd be like, Sorry, Sir, can't hear you *click* Didn't you ever see "War Games"? What happened when they took the people out of the silos? Pandemonium, that's what! Put actual people back in the mix and you'll do better. Awful company that gets rich off people in distress but cannot put resources into helping those on whose backs they profit. read more

This has got to be one of the worst pharmacy's. My doc sent a rx at 8am I called at 10am sw a Samantha to see if it was ready , I was told they didn't fill it because it wasn't covered by the insurance and they didn't THINK I would pay for it because of the cost..uhmmm who in the hell asked them to count my pockets! I told them I wanted to pay for it and they told me it would be ready n 1hr ..well I came to pick it up 4hrs later ..got here and they told me ..we didn't fill it because it's not covered. What the hell? We went through this already this morning...needless to say I had to wait 2hrs to get it ..btw the cost was $77 smh read more

I have never had such an issue or poor service from a pharmacy. Every single month there is a problem. No wonder they are going out of business. They have had a controlled substance prescription since the 4th. It is now the 17th. THE 17th! I waited 25 minutes in line to pick up said medication because NOT ONE PERSON there contacted saying they were having an issue. My insurance does not cover this med, myself and the pharmacist knows this. Which is why I have a coupon SPECIFICALLY for this med and I always pay something for it. Instead of making notes on my file, they continue to run it through my insurance. Then not tell me they aren't filling it . Even though the coupon is right there in front of them. It's literally common sense. Use the coupon with the name of the med. This is a daily medication I take and now have been off of it for 10 DAYS due to poor, or lack there of, basic communication. I needddd this med to function and this place continues to cause issues with not filling it. It's been since May they have filled this. What's the issue? It is the only place around that I can get this med monthly. It's absolutely ridiculous. When you ask for the lead pharmacist, she's always "busy." Do not come here. Find a totally different chain of pharmacies to go to. Good luck. read more

If you need help or questions about your medication... definitely avoid this Walgreens! I went in and asked for clarification on my recent new medication - the pharmacist Chyla, specified this was not her job and if I needed any clarification to talk directly to my doctor. I've never had such a rude service before. read more

If you are trying to refill a prescription, minimum 40 minute wait whether it's on the phone or in store. Phone calls are often dropped after waiting for 40 mins. Really bad customer service. read more

I agree with many on this site. The pharmacy here is sorely lacking in customer service. Try to call and they place you on auto hold multiple times only to drop you. It's ridiculous. I know from experience they are swamped. Walgreens you need to put more people at this location. The line is always outrageously long too. read more

Terrible pharmacy. Let's start with them closing the pharmacy on the Friday before memorial day from 11am-1130am. I don't know of any other pharmacies that close the entire department for a pharmacist lunch and I used to work at a grocery/drug store. We all know that the pharmacy tech's take care of the drop off and pick ups of prescriptions. At least 4 times in the last 12 months, while trying to get a monthly prescription filled it has taken this pharmacy 2-7 days to fill a prescription. And 1 of the times I had to have the doctor call a different location to have it filled after a 7 day wait, for a prescription that is taken daily. At first I thought it was just this location, but I see from reading the reviews it is at most locations. This is your typical big business that has put profits over service. I believe there is probably a lot of employee dissatisfaction which leads to poor customer service. You can see this in the employees attitudes throughout the entire store. Shame on Walgreens, this is a very large business, that relies on customers for their profits. read more

Slowest pharmacy in the world. I constantly leave and come back hoping to catch them at a better time and still wait in line for over an hour. Finally gonna switch to a different one. read more

Zero. Worst Walgreens ever. You express pay it comes out if you checking account but there express system is down. So you either pay again or go back later to get your stuff. Like seriously you have documentation you paid but no not good enough read more

Stopped in for Advocate's clinic and was saddened by the unclean waiting room and tattered chairs (maintained by Walgreens). Seeing the long, winding line at pharmacy makes me never want to use that pharmacy. Also, their was no hot water in the entire store. That's was not ideal for a store that is hosting medical clinic. read more

Scheduled a covid Vax online. Pharmacy said they don't have vaccine. Said come back tomorrow.

I attempted to fill a prescription right after having surgery, but was told via message that there was an issue with my insurance information. When I called in an attempt to have this straightened out, as I am in incredible pain literally 2 hours post-op, I was placed on hold for over 34 minutes before anyone even attempted to help me. Every few minutes the line would ring to remind them that I was there, and instead of picking it up to reassure me that they even care and will be with me shortly, they just switched it right back over to hold instead without saying a single word to me. As I was sitting here cringing in pain, on the verge of tears, listening to their ridiculous hold music, all that I could think to myself was how they clearly do not give a crap about their clientele, which very clearly shows. I will ABSOLUTELY NEVER use this Walgreens again, even if my life depended on it, because they would clearly just let me succumb to my deadly fate and not give a damn. After someone finally decided to do their job and answer my call, they informed me that it will be an additional 2 hours before the script is filled, even though the original timeline that they gave me stated that it should be in about 40 minutes from now. She also stated that there acrltually is NOT an issue with the prescription AT ALL, so this entire mess is all for naught. I suppose I have no other choice but to continue sitting here writhing in this ever worsening pain for the next 2 hours until they get their stuff together and place a few pills into a bottle and slap a label on it for me..... Thanks Walgreens pharmacy, stellar performance today read more

This pharmacy has some real customer service issues. I always have the longest wait for my prescription.This morning I waited on hold for 20 minutes only to be hung up on. This location needs better leadership. read more

I've been to this Walgreens a fair amount of times. It's your general Walgreens that features a anything a normal Walgreens has. You been here once, you've been to them all. Store is fairly stocked and offers alot. It usually does a great deal on drinks especially Arizonas every now and then. Staff is friendly for the most part. Parking is never a hassle. read more

This will be a quick review because I just dropped in with a friend to pick up a few items. I don't live in the neighborhood but the store was clean and the employees were polite. They had a great clearance shelf and it took everything in me not to buy buy buy...lol If I was in the neighborhood and I needed a few things I wouldn't hesitate to run in for what I need. As always folks... Enjoy!!! read more

This Walgreens sucks! I received a courtesy call to remind me my prescription was ready. I clearly stated I would pick it up the following day because I was out of town. I went to pick up the prescription and was informed there wasn't one available. "BOB" the manager had a total disregard for the inconvenience. He said he was the only manager available because nobody wants to work late nights. The young lady w/blonde and black hair who was there in Thursday, July 1st at 11:30 was rude as well. She stated she was the only person filling prescriptions, working drive thru and ringing customers up on pharmacy. I had to wait a hour for the prescription. Customer service has gone down the drain. I took a pic of "Bob" because I couldn't see his name tag and he was more concerned about if I was putting him on Facebook. I told him no I just wanted to know who I was talking to because I didn't see a name on his ID, just a bar code. read more

Walgreens - This is "Bob" the manager but not the store manager. - Drugstores Near Me - Oak Lawn, Illinois

Great staff and good service, Fast orders by the pharmacy with 24 hours service, got my medicine fast and doctors there explain everything you need to know, they describe for you the right way to take your medicine, Walgreens are the best. read more

Walgreens - Drugstores Near Me - Oak Lawn, Illinois

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I don't know why I keep/kept coming here. Every time I got a prescription, the doctor sent it here, and I just accepted it. Just accepted I would be in a long slow line, only to be told it will be ready in 15-20 minutes, which in reality is always at least a half and hour. No matter WHEN I go, this happens. Every time. Well, never again. read more

i was trying to order baby formula online since my son was out one day & online said this place had it in stock so i ordered it online & then get a email saying my order was cancelled. i checked on my account there was enough money so i was confused & just looked somewhere else. What i thought was funny is that i get a email a few days later to leave feedback on my "enfamil purchase" that was never ordered so i left the same review as i wrote in the beginning & it stated that my review will not be published because it "didn't meet there websites guidelines" So, here i am writing my review so everyone can see it & Walgreens cant take it off just due to them not liking my review :) read more

This Walgreens is bye far the worst one I've been to. The wait times for the pharmacy are beyond ridiculous, it doesnt matter if you are physically there or phone in. Then after waiting for an unforeseen amount of time the pharmacist are rude, extremely unhelpful in answering any questions you have, and they rush you. This is literally the worst walgreens I've ever patronized read more