Never had too significant of a problem with them until today (06/06/2026). I arrived to the drive through pharmacy 20 minutes before closing time to pick up my medications. Immediately, I was met with hostility and attitude by a female pharmacist. I've had this happen numerous times before at this pharmacy, but I ignore it because me receiving my prescriptions from a pharmacy that accepts my insurance is much more important to me. However, as the pharmacist looks me up in the system, she says she can't find my prescription and that I probably had it sent to a different pharmacy. I tell her that is not possible because I picked up these same medications from this same location 2 weeks ago and nothing has changed since then. I ask her to look me up by my new legal name (which I changed a year ago), and she "attempts to look it up" and repeats to me what she had already told me beforehand. I pull my phone out and show her the text messages saying my Rx will be at the pharmacy until June 13. She refused to cooperate or find ways to fix the issue so I give up trying to reason with her and drive home. I decide to make an account with Walgreens using the exact same information I gave the pharmacist to see if I can find my Rx online... LOW AND BEHOLD, my Rx is at the exact same location I went to pick it up minutes before... Now I have to spend another day without my necessary medications because a certified or license pharmacist did not know how to do their job... Absolutely ridiculous. People can lose their lives from mistakes like this. As customers, do yourselves a LIFE SAVING favor and GO ELSEWHERE. PLEASE. Screenshots are attached for proof of pharmacist's incompetence. read more

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We stopped by the other day to pick up an item that we forgot to get at Publix. It turns out it was a lot cheaper than Publix next door. We got a good laugh out of that. Just wanted to acknowledge the more reasonable prices at this Walgreen 's! read more

Walgreens - Drugstores Near Me - Miami Shores, Florida

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They are supposed to be a FedEx drop off. EVERY time I come with a package that is packaged correctly with label attached they make it like it's such a huge inconvenience that I'm dropping it off. They are constantly making fake excuses for why they can't accept the package. Today they said the "system was down due to weather" but the scanner goes off Wi-Fi which the whole store is on. read more

The pharmacist is so rude & unprofessional.He chews gum while trying to talk.My Dr sends in a fax of my scripts and he won't fill them without prior authorization.The Dr JUST prescribed them...is that's not enough authorization? Apparently not.He has refused to fill scripts over and over.I go there to get my anxiety meds and i leave there without them and with a PANIC ATTACK! Hes the worst! He doesn't care about people and apparently doesn't care about his job. I'm hoping he loses it because a gum chewing rude pharmacist who can't even look at you while you're trying to talk to him should not have that job.He's a rude horrible human. He needs to be schooled on how to treat people.We go there because we have problems.That's why we need our scripts. Walgreens 9020 Biscayne Blvd FIRE HIM. I switched all my scripts to CVS where they actually care about you when I walk in and understand you're there for a reason.Not to hear a pharmacist chewing gum like a cow and ignoring you.FIRE HIM WALGREENS 9020 Biscayne. Please FIRE HIM and maybe he needs to go back to kindergarten to learn manners. Thankyou for reading this. His name is DAURY and i just spoke to the asst manager and he said he would speak to the manager when she comes in and deal with him. I spoke to Hakeem who seemed to genuinely care. read more

first of all, there's never enough employees in this store. sometimes I walk in an don't see another human being in there. apparently the store gets robbed a lot, so they have many items locked up. you have to press a button and wait for an employee to unlock the item for you. today I waited 8 min. for an employee to give me access to the Tylenol. read more

Walgreens - I set the timer after I realized they were taking long to respond - Drugstores Near Me - Miami Shores, Florida

Why should I give them a star when you have nasty employees from photo to the pharmacy. Let's start with photo center they tend to lose online order and they the rudest people they don't care if you're order is lost never again The pharmacy have the worst of all customer service first of all the lady told me I had to wait for an hour then I was calling the doctor office to get my son medicine to another store like CVS. And she's still wants to play game with me when I have a sick chid. I think the managers and corporate need to change the staff in that store I will never go in there the many years I shopped there ends with photo people and pharmacy staff read more

Shut this place down and fire all of the employees in it. They're lazy and lock the doors early so that they don't need to deal with customers. Locked the doors 20 min before closing time. They're terrible people and if they hate working then they shouldn't have a job. read more

Applies to pharmacy only. The option to rate negative 5 isn't available. Over the past 2 years the pharmacy service has increasingly declined. They consistently make excuses for prescription mistakes. On 10/18 a regulated medicine Rx was released to this pharmacy to fill. They communicated it was out of stock and being ordered for 10/19. On 10/19 they stated the Med had not arrived. On 10/20 their staff is stating they failed to place order on 10/18 and that now have placed me as a patient in jeopardy of not being eligible for medicine for another 30 days. With the exception on one, the entire staff appears incompetent. They lack the alacrity to get the job done or deliver a best decent service. read more

Pharmacy staff that really Help! Pharmacist kind polite sweet!!!!! The best Walgreen! read more

I had a great experience at this Walgreens location. I had to race over after work to try to get a few things for the morning. Luckily I made it at about 11:45. I was able to find everything easily and was reminded I needed toothbrushes- thanks Walgreens! The girl behind the counter couldn't have been nicer. She was polite and sweet and very efficient. She also asked to check my points which I totally forgot about. I had ten bucks on there! So thank you Walgreens for saving me tonight. It's refreshing to go somewhere just before they close and be met with a great attitude and not a grumpy "I'm ready to get out of here" vibe. read more

The service, especially at the Pharmacy, is incredibly slow. I went there tonight to pick up meds tonight and I was on line for 20 minutes and only one person was served. I got so disgusted, I walked out. And this is not the first time this has happened. The drive through is just as bad as picking up in the store. And forget about reaching someone in the pharmacy to speak to by phone. Every time someone does actually pick up, you get placed on hold and then disconnected. And parking is atrocious! Nowhere near enough spaces for the traffic. This place should be blown up and rebuilt with a whole new staff! read more

Put me on hold 15 times. Of course im frustrated. I drove there not one person in line inside. 6 people just picking up phone and saying hold. Hire staff that wants to work. read more

World class shit hole pharmacy. No one answers the phone, no one acknowledges you if you go in. A circus.

I've been told it's been over a week and this Walgreens cannot communicate with the states so you were unable to buy any cold or flu medication over-the-counter and they aren't able to verify and none other worker seems to follow up or care to resolve it read more

I went to this Walgreens after being helped by such a nice Pharmacist at the grocery store next door. They were out of Primatene tablets but assured me they were OTC medicine but I had to get it from a pharmacy. At 10 minutes before closing, I asked the pharmacist's assistant if they had the tablets I desperately needed to help me breath. My lungs were full of phlegm after the flu and I felt very short of breathe. She glared at me and said I needed a prescription. I explained that I was told I didn't and I called the grocery store pharmacy to double check. As I stood there on the phone, the assistant giggled while she closed the patrician. I had to knock on the patrician and repeat what the other pharmacist told me, as she stayed on the line with me. Then the actual pharmacist opened the door and said they had them and would ring me up in the photo center. I told the night manager about how dismissive and unhelpful the assistant was and she didn't seem surprised with the pharmacy's terrible customer service. I was happy to get the medicine but I will always use the grocery store pharmacy because the pharmacist Euphoria was so nice and knowledge. read more

The absolute worst Walgreens pharmacy I've ever dealt with. It's unfortunate, since it's the closest to my house. I've tried to give them the benefit of the doubt several times, but never improves. I have to go to a location further away to get decent service. Employees are super rude and act like you (the customer) are a burden to them. Just terrible attitudes, as you'll see in other reviews. read more

The worst slowest most awful customer service pharmacy in the planet- I don't know who does the hiring for that location but it's insane! The gave my mother someone else's medicine, they send automated messages that prescription is ready and when we go get it it's not, it's PAINFULLY AWEFUL, save yourself a bad time and go elsewhere! read more

The worst customer service ever. People are not happy with their jobs. They look like government employees. I spent over 90 min on the phone to refill my subscription (don't have the RC number). Every 3 min someone would pick up and out back on hold again. After spending over 2 hours on the phone I went to the store. Another 20 min later, they only have partial order. The system was wrong. What a waste of time. The worst people working, no motivation to help clients. This is a pharmacy guys... you are not selling candy. Customers need their prescriptions. read more

Very poor service. Feb 1 @ 4:45 pm. The young man at the counter had an arrogant and condescending attitude. I asked him to contact the provider for a refill and he said they don't do that, but they have previously done done that fir our prescriptions. (I thought it was in the best interest for the pharmacy to refill prescriptions.) I needed an OTC cough medication with different active ingredients and at a concentration that was not on the gondola and the pharmacy technician said - "that's what we have" and they were suggesting I would buy an OTC with an additional active ingredients that I can't take! Independently, it's the bad attitude and lack of interest to help customers what's annoying. They all need training in customer service. read more

I am only giving one star to be able to write this review. They need more staff and training. Waited for 10 mins by the photo department to pick up a online order. Asked two employees for help and nothing. Then I walked over to checkout to be told that I need to wait in line and when I get to the register she will get my photos. All they needed to do is put a sign up simply telling customers to do that. When I told Raquel this she just made excuses. read more

Was using a Walgreens down south for a prenatal prescription I had. They charged me only $20 with a coupon I brought in. Then I came to this Walgreens and ended up paying $60 and the pharmacist told me maybe my insurance had changed or the coupon had expired attempts. I called the coupon company and my insurance and nothing had changed and the coupon was completely eligible to be used again. The pharmacist just didn't know how or didn't accurately plug in the coupon code so I ended up paying so much for that prescription. I ended up giving birth to my baby shortly after that and never could go in to get a reimbursement. How annoying! Will definitely switch my prescriptions to Publix from now on. read more

THIS IS THE WORSR PHARMACY I HAVE EVER BEEN TO. Incompetence, rudeness, and not helpful in any way. Walgreens should be ashamed that they are giving this reputation to their brand. I have NEVER had a positive experience here. Terrible service, terrible people, terrible management. read more

Do yourself a favor and save yourself some aggregation and don't get your prescriptions from here. They don't answer the phone , it's just a loop of being put back on hold and then hung up on. The employees are rude and unprofessional. I once had the pharmacy worn me not to try to fake a pain prescription for my mom who just had surgery as if I would do that. This place is a disgusting excuse for a company that's supposed to be about keeping people well. read more

Worst customer service ever! They tell you every time someone would call back and they NEVER do. You go back, they tell you again the same story but nobody calls back. read more

The ABSOLUTE worst Walgreens in the world. HORRIBLE customer service. When I approached the pharmacy counter the entire team there was ringing up personal items and changing the price of them. When I asked for my prescription they were so bothered I interrupted them to do their job. They didn't have my prescription and I asked them to call the pharmacy on 125th street--the audacity of me, I know. How could I think to bother them with such a task minutes before closing?? The person ended up being placed on hold--they decided they didn't have the patience to wait any longer and HUNG UP the phone blaming it in on the other pharmacy when I blatantly saw them hang up the phone. If I was dying of thirst in the desert and this Walgreens held the only water left on earth I would suffer and die a painful death instead of enduring the torture of being in the presence of these imbiciles. read more

ATTENTION!!!! THE RUDEST AND MOST UNINFORMED ASSISTANT MANAGER, RAQUEL RODRIGUEZ, WORKS AT THIS LOCATION...AVOID HER AT ALL COSTS!!! A very simple issue which could have an even simpler resolution turned into a subtle but uncomfortable argument with this woman. The pictures I had printed today were all cropped incorrectly and I asked if I could get a credit for very low quality work. Ms Rodriguez, in a very standoffish manner, told me that all "they is print pictures, and nothing esle." Perhaps this is true, and perhaps the badly cropped pics are not an error Walgreens is responsible for, but the ladies attitude was despicable.!!!!! read more

This is a terrible store. The pharmacy employees are very rude and unhelpful. And today (Sunday) I went to pick up two prescriptions at 1:00 pm, and the pharmacy was closed. The reason? According to the employee I spoke to "the pharmacists didn't show up today." read more

The pharmacy department at the store is getting worse and worse - the staff is unhelpful ,has an attitude and treats you like dirt - they don't greet you .they don't smile at you. If you have questions it seems like you're bothering them . having lived in Miami Shores for a long time it's just amazing that they cannot find more qualified people to work in a pharmacy and train them better read more

Pharmacy is the worst. Day 12 of late prescription. Still waiting. A pill I have to take everyday. The pharmacist is rude, the pharmacy techs do not care about the customers. Everyone is slow. The staff yelled at this poor 70+ year old Cuban lady who needed her RX and she was in tears. I do not recommend this place. Walgreens should audit and close this shithole. read more

I've been on hold for an hour and a half with the pharmacy on one line and the main store on another phone and not a single answer. I can't drive to the store because I'm at work. I can't get a hold of one person to find out what happened to the prescription I need to take daily. They're completely and totally useless. Bulldoze the store. read more

avoid this pharmacy at all costs. so slow, so inefficient. save yourself the hassle and stress and go to CVS up the street!

I went to pick up my prescription recently and they said it wasn't ready and that I'd have to wait 30-40 minutes (mind you this was after waiting an hour in line). I proceeded to go back an hour or more later thinking it should be ready at this point. Waited another hour in line just for them to tell me that they apparently filled my prescription but then lost it and need to find it before I can get my medication. This was 2 weeks ago since my prescription was apparently filled and I am still yet to hear back from them after multiple attempts of calling to determine whether or not they've found my prescription they apparently lost. -100/10 not to mention the total incompetence and horrendous attitudes of the people that are working in the pharmacy. I usually never write reviews and if I do it's to specifically name drop an overwhelming positive experience but this has me extremely aggravated. read more

After waiting in line for 15 minutes (only one person working) I ask for propane. She went looking for the key and instead of finding it or apologizing that they misplaced it, I am told they are out of propane. I can see inside and I can see several full tanks. Just makes me sad because I really needed it for my dinner plans and instead just wasted time here. read more

The staff at this pharmacy is so incredibly rude and unhelpful. Every single experience at this location has been negative. Today I needed to fill a prescription that was sent to them electronically. Had I Not called to follow up, I wouldn't have been notified that this medication was out of stock. The staff always seems bothered to be working... guess I should learn my lesson and start using a different Walgreens read more

Worst pharmacy ever. Customer service is non-existent. I've had two prescriptions in a row that have fallen into a black hole. Four days and nothing?! I had MUCH better service at the Davie Road Walgreens in FTL and in Texas before I moved here. They would at least follow-up and let you know the status. Followup doesn't exist here. read more

If you are serious about getting a prescription, ANY prescription filled here, think again. This is not the first encounter I've had with miss, 'I don't have to tell you my name,' Pharmacist. Without making a single inquiry, she flat out refused to fill my medication simply because my physician and I share the same last name. Seriously?! This does not automatically mean there's any relation, and I don't have any desire to change my last name or my physician! I do understand however, that as a Pharmacist, you operate under your own license. What I don't understand is, if they don't examine, diagnose, and treat the patient, who are they to disrespect/disregard the written orders of a licensed Medical Doctor? That Pharmacist is bad, and she should feel bad. read more

Today is the third time where I was being disrespected by a pre-Madonna somewhat tall and fair skinned black male with glasses and tiny girly braids for hair on his head. Beware he's extremely feminine in nature and attitude. Even more so than a normal woman. It's like talking to twin sisters who are very moody. He's unbelievably rude and unprofessional. I asked him to make a deposit for a debit card and he replied that this isn't a bank. I replied be done this before and it isn't a problem. And he continued to argue with me using curse words. When I replied that I'm not here to argue with him he refused me service. So I went to speak with a manager who was nearby and he helped. I complained to him about the pre-Madonna and that he shouldn't be disrespectful to customers. Instead of the manager agreeing with me he defends the pre-Madonna. That was weeks ago. Today after he took my deposit he refused to give me my receipt. He said " take the receipt! I'm not gonna give it to you so you don't grab it off my hand." He then calls on the next guess and I'm still waiting for my receipt. Then he leaves the register and the line of people waiting and asks the assistant female manager to give me the receipt which she did. He and other cashiers like him should work with animals on a farm or in a warehouse without any human contact. People are looking for customer service. Not ass hole service. People like that are not fit for customer service. Thank good for self checkout technology. Walgreens consider having self checkout. read more

This is my go to Walgreens cause it's like a minute from my house but I have always had great service and buy almost all my products here. The staff is always friendly, it's clean, and never super busy. I usually get in and out pretty fast. read more

I've been to every Walgreens in this area and this is by far the best! They are friendly, you lazy people there's parking on the side! Why is it that only this Walgreens has more than the others. Only thing I don't like about coming here is the bum who sits on the trash can bothering people for money. read more

Compared to my previous CVS pharmacy, this place is paradise. Always smiling and caring, never arrogant or rude, I'm happy to be back.