I lost my Walgreens on Kirby/Quince (witch was great) so I changed to Poplar/Massey. At first I wasn't sure if I made the right choice in stores, but now after over a year I couldn't be happier. The prescription staff does a great job. They are helpful and don't hurry you along when you have questions. I know the drive thru is closed early from time to time but that is a staffing problem. Today, most companies have staffing problems because a lot of the current employee pool are just not reliable. read more

I like that this location is open late. Considering that the hospital is right up the street, it definitely comes in handy for filling prescriptions and last minute items, gifts, or amenities in case Target is closed. An ATM is available along with a photo area, and you can buy cigarettes, vaping products, even a Plan B behind the front counter. Walgreens is Walgreens when it comes to pricing, many items are going to be pricey but they do have sales. I've always liked the consultation window near the pharmacy, because you can ask about which OTC medicines are best suited for your symptoms instead of buying several and seeing which works best. They also have a take care clinic for physicals/shots/immunizations. read more

Walgreens has implemented so many changes since the pandemic. Walgreens has to do better! It IS NOT ONE location; it is systemic. I am aware that the insurance providers seem to be leading the charge, but Walgreens does not have to make it harder-it is almost like the police are policing the gatekeepers. The system does not work! Even with SingleCare and others the prices are higher than they have ever been and Customer Service via phone just gets you put on hold and 17 minutes later disconnected! It appears as though as soon as they train someone they are replaced with a new face and little Walgreens experience!! I hope someone from Corporate cares as you are only making it harder for the most fragile population of customers to trust in the name... read more

The best part of this location is that it's open 24 hours every day. Still, it's best to try to shop here during daylight. In the end, this Walgreens was sold out of the liquid decongestant that my family member needed. It's a nationwide trend, unfortunately. read more

Walgreens - a good message (Be Kind) on malfunctioning sign, located in front of store along Poplar Avenue - Drugstores Near Me - Memphis, Tennessee

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The worst Walgreens in the city ? Refills are rarely ready on time. The line is always slow. It's a Saturday morning and they seem to have one person working the counter and the drive thru, as well as answering the phones. read more

Yesterday, Walgreens at Poplar and Massey is a joke. Both drive-through windows closed at 5:34 and held on the phone for 44 minutes, and they hung.u with 2 calls still ahead of me. Today at 6:34. Same thing. I am handicapped and cannot walk to the back of the store and stand in line! 6 prescriptions waiting!!!!!!!!!!! read more

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Every time I come here for some reason the cops are here dealing with some hostile sketchy people. Like literally every single time, not even exaggerating. Also, the drive through pharmacy takes a very long time for each person to get their prescriptions. They will only have one of their lanes open, even though there are two built. Not sure why they have one out of service all the time. Ridiculous. Not sure why this location has such sketchy clientele but it makes me not want to come here as I do not feel safe and I don't want to surround myself by screaming and arguing people. Do not recommend coming here. read more

Literally the slowest drive through pharmacy to exist...... almost time I'm here there are also cops so I'm not sure what's going on

literally the most inept and fly by the seat of your pants pharmacy I've ever seen. constantly out of prescriptions and has one of the worst ordering systems where they must be completely out of your prescription before they even attempt to restock their inventory, read more

I went into this store for Flonase the store is a mess . Everything is locked up . There was no button to push for help but the sign said it was . The lady at the front call for a manager that new came ! read more

Usually disappointed in the staff hear I mean they get the job done but nothing special and not a lot of pee-zazz, but today I was greeted upon entry and pleased with that interaction. Just got some candy, couldve been more stocked but it was fine. Solid Walgreens experience read more

Holy moly the pharmacy line takes FOREVER! This is my third attempt at trying to pick up my RX. First time I left because it was taking too long and they go on lunch break. 2nd time I made it to the window and they told me to drive back around the building and get in line again because it wasn't ready.. then I did that waited too long again and left. Im currently in line now and would leave but I need my RX. And then I'll be finding a new pharmacy after this. read more

Besides half empty shelves, and nobody to work or even help with print outs . Not a safe store!!! Today went in to buy poster for my child's project :), this very drugged up girl came up to me " can I use your id, I need to return my purchases " . I said Ok let's see n ask Walgreens worker, I don't know what you need. Once got in line to check out I said " im sorry im in a rush to pick up my kids " she went outside n came in , I got outside my car passenger seat crushed. There was car outside there are 4 of them, Called Walgreens to tell them what happened to me, be careful. They said call 911, Police came in 0 help said cameras not working, they haven't even checked anything thanks for nothing I had license plate and pic of that girl. Police don't care :( be safe everyone!!! Won't be going to Walgreens anymore in memphis!!! read more

I needed a refill 1/26/19 NOT one Walgreens had my prescription in stock (BTW!! it takes a week to order my brand)... After calling numerous Walgreens no luck, so I had one more to try: 6310 Poplar Avenue Called asked if my brand was available afterwards I was put on hold briefly, someone came back to the phone and said "NO" we don't have it in stock. Ayriel intervened and stated "YES" we do have that brand... After speaking to Ayriel via phone she said you may pick it up now I'll have it ready. Ahhhh! THANK YOU!!!! Ayrial #lifesaver #fast/courteouscustomersupport #EXCELLENTSERVICE #5STARS!! read more

Human feces and blood on the bathroom walls, stall, and stall handle. Disgusting. We will not be back and I don't recommend you go here! read more

Walgreens - a white refrigerator with blood on it - Drugstores Near Me - Memphis, Tennessee

We have found it very difficult to navigate the vaccine protocol at this location. Last time we walked to the counter to let them know we were there for our scheduled appointment. The pharmacist scolded my wife for skipping line and told her to go to the back of the line. Today when we arrived, we patiently waited in line for approximately 20 minutes before being seen. At that point they told us we were "late" and they couldn't administer the vaccine prior to going to lunch. Maybe some signage about their proper protocol would be helpful. read more

The worst pharmacy I have ever used. I willing never go back. They are rude and incompetent. I had to go there 4 times to pick up a medicine and my physician's office had to call twice in order for it to be filled. I spent 1:30 to 2:00 hours to finally get prescription filled. read more

Worst pharmacy service in history. Have had doctors call in multiple times and they can't get prescriptions filled in anything close to a timely manner. More often than not, they just don't bother to listen to voicemails until about a day later. Had doctor this morning call in voicemail prescription and heard him do it, then had Walgreens pharmacist tell me that she had checked voicemails 3 times that day and nothing from our doctor. I'd normally think this would be a one time issue or mistake, but it has happened repeatedly at this Walgreens in Memphis. Get some integrity. Round 2: Just went there to pick up prescription again. Good news was there was no line at drive up window; bad news was it didn't matter b/c no one came to window for 20 minutes. Pressed button 4 times....finally waited them out. Looking for another 24 hour pharmacy. read more

This is the slowest pharmacy I have ever been to every time. It doesn't matter what time you go it. You can either go inside and wait or sit in your car and wait but either way you're going to be waiting. Yes even for the express line. It's a bad decision every time. I gave two stars bc the rest of the store isn't that bad but they really need to get a handle about on the pharmacy. I'm in the process of moving my prescriptions to another pharmacy bc of it going downhill. Also I have a problem with them running the same prescription every month when I get my refill. It's as if they have never seen it before and I have to walk it through it each time. It's at least a 15 minute process each time. I mean come on. Goodbye Walgreens pharmacy. read more

Walgreen's business is fraudulent. I have been living in this area for twenty years and I see more and more people using other pharmacies. Medicine which cost $69 in Kroger and CVS called " Sucralfate solution " they sold me for $700!!! Total rip off . Cheats . I can't believe it . With my BCBS insurance I paid $265 . I am very upset . I wish I would have known. I put this information on Facebook and everyone started calling me to help . They told me to look up in other pharmacies and it was actually 10% of Walgreens cost . read more

This Walgreens is the slowest pharmacy I have ever been too! There is always a line of cars on the outside and a line of people on the inside! The employees are the rudest they don't care, they don't want to be there all they want to do is get paid! It's awful!! If I could go to a different Walgreens I would but this one is the reason I try to go to Kroger if I can!! read more

Each time I visit this pharmacy, I have to wait a minimum of 40 minutes to get a prescription filled. They either have the excuse the prescription did not come through or a question regarding insurance. I will state when the problem is regarding insurance, I do receive a text message with the number to call. The problem is that when you call the number back...you get no answer. I do understand that the Walgreens on Massey is busy and it does seem right now everyone is sick. What I do not understand is why Walgreens would not hire more people, better yet hire better quality techs to help the pharmacist. The techs they have are hard to understand when they are speaking and they look like they loathe their job. read more

I'm really unhappy with this particular Walgreens. My biggest concern is with the pharmacy. I was picking up prescriptions for my family member who just had surgery. First I tried to call. Without exaggeration I was on hold 45 minutes until I arrived there and hung up. I waited in a very long long to be told they didn't have anything for her. While I had waited there were numerous people waiting thot said they had waited two hours. I left. We called the doctor after hours who said it's there. I went back and again was told no. At this point it was 9:40 so my family did without needed meds. I was able to go the next day but tried to call first. Again on hold for 40 minutes. It would ring, they would pick up and immediately put it on hold. At one time someone picked up and immediately said it will be awhile and put me on hold again. Eventually they hung up. The only reason I got it when I got there is the doctor office got involved. They gave me one prescription. As we found out later there should have been two, so again she went all night without a prescription she was supposed to have. Again the doctor got involved. This time it was ready. The date on the paperwork was 3 days prior so they had it all along. Just never filled it. I will never fill here again and will advise others to be wary. read more

Pharmacy tech is the rudest person I have encountered in a long time!!! She should not be in customer service! Plenty of other places are willing to fill my prescriptions, with a smile!!!! read more

Avoid the pharmacy if Tracey Jefferson is working. Slow is bad enough. Slow and rude is unfortunate

Pharmacist is extremely rude and condescending. He accused me of wrong doing with a child's ADHD medication because I chose to pick up a previous medication two days after filling. Not sure how I can be doing something suspicious when my child's medication was sitting in a bin in their store. For the second month I've had issues with Walgreens. I think it's time to broaden my pharmaceutical horizons. read more

I have consistently been going to this Walgreens, trying to give them multiple chances! They are the worst pharmacy I have ever experienced.... They give you a time and then aren't ready at the time they gave you. They are the slowest and they aren't even sorry about it. I'm seriously over this pharmacy I am switching everything to the Kroger pharmacy. read more

Never, ever, ever use this Walgreen's. Their new policy is to NOT fill a 30 day vital medication until the 30th day! If you need your medications, and literally your life depends on them, they don't care. They make you come in when you've already run out whether you can make it in that day or not. It's outrageous. They always take forever to get your medicines, usually they have a hard time finding your medicines and almost every time I go in there someone in front of me is getting refused to get their medicine because of some mistake on Walgreen's part. They need to totally change the way they do things. You should be able to pick up all the medications you need one day a month maximum. Instead they make you wait until you've run out of life saving medications, one at a time so you're in there waiting in long lines every week. Worst pharmacy in town. read more

Save yourself an hour or 3 and avoid this pharmacy. Longest wait times I've ever experienced. Unfortunate given it's location but worth the time to make the drive elsewhere. read more

I was in walgreens just now looking for odd size batteries. A man who was clearly off spent 15 minutes helping me. He was soooo nice to me, he turned out to be the manager. Wish I knew his name. It would have been so easy for him to ignore and walk right past me. There are so many nice employees in this store. The cosmetic ladies are lovely, and one long time employee, Sara is my favorite. She also goes beyond the call of duty.dont u wish we were all like this?the pharmacy is the problem. Not enough help, confusion, slow employees, angry employees which makes angry customers. It's a disaster. I live one mile from this walgreens, and choose to get my scripts 10 miles at another nicer walgreens pharmacy. It's a shame,but the pharmacy on wolf river are so kind, it's pleasure to go there. read more

Worst Pharmacy ever! My Rx was Called in at 11:00 a.m. I came to pick it up at 2:45 pm and they told me they hadn't checked their voicemail. I was then told to come back in an hour. It's 4:04 pm and I am still waiting. read more

If I could give no stars or minus I would! Robert the store Manager on Poplar Ave in Memphis is the rudest customer service person I have ever met in my entire life. I was humiliated by xenophobia. He tried to talk to my mother who is not understanding English to tell her to go to a different register when we wasn't even done looking. She did not react to him due to her not understanding. I informed him that I'm sorry that she don't understand English and he said to us that we shouldn't be there then and rolled his eyes at us. I told him that it's rude to roll his eyes at customers and say things like that and that I will put in a complaint and he said that he does not care what I do and that I never have to come back to his store anyways ever again. I said that I won't come back because I have never been treated this way and I would never treat a customer this way. He said again that he doesn't care and if I don't leave his store he will have me escorted out by police (for what exactly?) when he is the one who needs to be escorted out of his store!!! I will go as high as corporate to put in a complaint. I have never been treated this way by anyone in my entire life and especially not as a paying customer who didn't even approach a store employee. I'm beyond baffled because I was also informed by another store employee who witnessed this encounter that he doesn't only treat customers this way, he treats his employees even worse. Why does Walgreens stand behind an employee like this and behind this kind of Customer service? read more

Liz in the pharmacy was extremely helpful. My asthma medication was out and she went beyond the call of duty to call contact Duane reade in NYC to help me out..on Xmas nonetheless...hats off. read more

Horrible horrible horrible pharmacy! I will no longer be doing business with them in the future regardless of proximity. As per other reviews, it seems I am not the only one that thinks this way. Just to note, I have never written a bad review before, and generally like to give the benefit of the doubt. As all employees at this location might not be as uncaring and inconsiderate as the one I dealt with today, in a healthcare environment it is crucial to be at least civil and look a person in the face. I would hate to know that loved ones who need special care and love decided to go here to get ANY medicine...... read more

One of the worst experiences I have had trying to speak to a Pharmacy Representative, checking on prescription refills, or new ones, that NP's tried to call in for their Doctors. They continually blame their "faulty" voice mail for problems receiving incoming calls which is a lie, they make up new rules that it takes a new prescription at least 1 1/2 hours to be filled, and very seldom answer a live phone call from anyone. Who is their Supervisor and why aren't they being held accountable for unacceptable and incompetent customer service? Are they understaffed, taking too many breaks, or oblivious to the pitiful and poor service they are exhibiting. Does Walgreens support this type of negligence from people who should be trained professionals? I'm so disgusted that I'm going to take the time to send this to those who may pay attention. read more