Pharmacy doesn't answer their phone...even when a doctor is calling and needs to speak to the…read morepharmacist about a prescription being sent.

Terrible service. It's been this way for many years & continues to go downhill. Pharmacy has been…read moreunderstaffed, which I understand but after many years with no change it's seemingly by choice. Was on hold for 25 minutes waiting with "one call ahead of me" - I hung up. I called back 10 minutes later & say on hold for another 22 minutes before I hung up AGAIN. Wasted almost an hour for nothing. Unfortunately my Dr. sent a RX here, I've had the same exact insurance for 10 years BUT they texted saying we have no insurance info on file. I called TO PROVIDE WHAT THEY SHOULD HAVE ON FILE ALREADY. THEY CLEARLY IVNORE THE PHONE PURPOSELY. No exaggerations .... Refer to picture of the second phone call time on hold the whole time (with ONE caller ahead of me? BULLSHIT!) Option B was go in to the store & waste an hour waiting in line cuz they are always extremely slow & careless that they're being busy. They had a BUCKET catching water ON A SHELF IN THE ISLE due to the leaking roof (that bucket stayed for over 1.5 years) that should be a sign that the place is a dump. Go out of your way to take your business elsewhere if possible. The other reviews all speak the same words & poor rating that I'm giving. It should be no surprise. Bring back private owned pharmacies. The service was actually genuine. These chains don't give a damn about us customers. A complete waste of time here. Spend your money elsewhere. If we stop going they will close

I rarely if ever leave a bad review. If it's not a good review I say nothing .. But yesterday's…read moreexperience was so upsetting I feel I have to speak up . This CVS location in particular is very chaotic and unorganized. I seldom go there which is unfortunate because it is literally 5 minutes from home and opened 24 hours .. I just don't feel like putting up with the shenanigans!! I have a dog that has been recovering from an injury for about 3 weeks now .. Pet owners know it is just like having a sick child and just as concerning . I was given a prescription from the Vet a couple of weeks ago .. I walked in to the pharmacy no questions ZERO ISSUES The same Vet gave me a refill on our follow up visit . I went through the drive through yesterday to drop off the paper RX the exact same Rx in the exact same format as I filled the last time The tech at the window brought it to the pharmacist ( a different person this time ) The pharmacy tech consulted the pharmacist and informed me it wasn't on the right paper .. I was informed I would have to come inside and speak to the pharmacist who flat out told me the RX was invalid I explained I filled the exact same Rx a couple of weeks ago I asked If she would check the system SHE WOULD NOT .. There was no offer of help no suggestion .. NOTHING not even an Im sorry .. Just a clear insinuation that I was somehow about to misuse my pet's prescription because anyone could just copy this and try to fill it !! I was embarrassed in front of a line full of customers!! Pharmacists take too much liberty to make and change rules .. If one pharmacist filled it the other should have .. Or maybe the one who filled it was in error Either way the rules should be across the board . If the pharmacist that filled the first Rx was wrong then fine explain that to me . The worst part was if the pharmacist on duty took a minute to look up my file she would have seen that I had a refill that was my error as well I hadn't checked first all this could have been avoided if I had I will also mention that that particular Rx is NOT a controlled substance at this time ..I ordered a refill from my CVS phone App the refill on file was also kicked back as it needed further information from my vet On the upside I will say my favorite thing about this CVS is the young lady with the dark curly hair that runs the front store register ... I believe her name is Kayla she is an absolute doll always sweet and ready to help and Alex the pharmacy tech who is always so pleasant and helpful I want to make sure these two ROCKSTARS get the proper credit for their excellent customer service .. Thanks for allowing me to vent

(2 stars only because Joyce tried)…read more My experience at CVS Pharmacy - 264 E Main St felt less like healthcare and more like interrupting a middle school sleepover that somehow has access to prescriptions. The main issues during my visits and calls involved Maria and Mina. Calling the pharmacy is an adventure. Instead of someone who knows... pharmacy things... you get background laughing, yelling, side conversations, and the vibe that you just dialed into someone's group chat. Patient notes? Apparently optional. Understanding what medical device or medication you're calling about? A fun surprise for everyone involved. Trying to explain what you need is met with Maria telling you, "You need a prescription for THAT," which would be helpful if the person saying it had even the faintest idea what "that" is. In person isn't better. Scanning a QR code? Too much effort if it requires stepping out from the window because it's cold. I'm sorry -- I'm the sick one. This is a pharmacy. Not a weather-dependent pop-up kiosk. Updating insurance information somehow becomes a group project no one wants to do. Mina was involved here, and the same pattern followed -- confusion, resistance, and an attitude that basic pharmacy tasks are an inconvenience. Communication is chaotic, professionalism is on vacation, and getting straight answers feels like asking toddlers to run a hospital. Joyce (front end/assistant manager?) was the only person who made a visible attempt to help, which is the sole reason this review is not one star. Healthcare is already stressful. Patients don't need to fight for basic competence, accurate information, or to be spoken to like human beings. If you enjoy guessing games, background noise, and staff who seem personally offended by having to do pharmacy work, this is your spot. If you actually need medical help? Buckle up.

I loved shopping at this supermarket! It was very convenient, produce was great, staff was…read morefriendly, and great selection of products. My mom loved the tiramisu cake from the bakery department. I can't believe they are closed now. Shaw's is definitely not as good as Hannaford. Now I have to drive 20 minutes to get to the next supermarket and I am not happy about it!

Well, I think your store is incredibly well organized and very clean people. There are very…read morefriendly. Sometimes you don't find the best price but guess what there's other options and the store is very well organized and they added once more and my last experience I bought a very overpriced 18 pack of eggs which at a time I couldn't avoid the price and the lady that checked me out was incredibly friendly so she put a rubber band around my eggs and secure them for me. Thank you very much for being there and having such a pleasant experience.

After moving to MA, I transferred my prescriptions from Walgreens over to this pharmacy. It was…read moresuper easy. The best part is the fact that the pharmacist as well as the pharmacy tech are super nice and helpful with suggestions on my options to save money (e.g., if IngenioRx places limits on the eye drops). Whenever I place a refill order, the prescription is ready for pick-up within a few hours. I like it when I don't have to worry about anything.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Very engaged staff. Michele has been through these things 100 times or more and knew exactly what…read moreI needed and also made sure I didn't buy/pay too much. Very down to earth atmosphere. If you're still going to CVS, you're missing out.

I have taken my bussiness else where for many reasons bouvier has over drafted my account twice,…read morebeen late with medication delivery and mistake on my medication. I would not recomend bouvier to anyone!!

I came onto Yelp to check if it was just a fluke, but it seems that terrible service at the…read moreNorthboro CVS is the baseline. They pharmacist I saw was RUDE, no excuse even if rushed or overworked. They also messed up my medication, and after I waited 40 mins in the line, they just shrugged like it was not any issue they'd care about. They are horrible, inefficient, snotty, and thankfully Wegman's has a pharmacy to switch to.

Minute clinic for the flu shot was horrible. It's like the…read moretechnician was napping between shots

This review is only for the pharmacy…read more I was deeply disappointed by my experience at this CVS pharmacy. I entered the store with my toddler and observed the line forming in aisle 13 for the pharmacy, where another parent and child were already waiting. I made sure to walk my son around to stand behind them in an orderly and respectful way. When it was almost our turn, the pharmacy tech looked at me and told me that the line was actually in aisle 12, despite the fact that the two customers ahead of me had not been corrected and there were no signs indicating where the line should be. It felt as though I was being singled out. I complied and moved, but the interaction left me feeling uncomfortable and disrespected. Situations like this can easily come across as biased or discriminatory, and CVS should take steps to ensure all customers are treated equally and consistently. This experience made me question whether I was treated differently because of how I look, and that should never happen in a place of business. Needless to say, regardless of its convenience, we will never step foot in this CVS pharmacy again.

clearly nobody code checking anything, half the food in this store expired months ago.read more

Great staff here. See I work at Dunkin' Donuts and we have…read moresome pharmacy staff that always order online like Hanna and the cool guy who goes back to school and the other worker who is short he's always so kind when he comes in for donuts and refresher but Hanna and the kid who can't wait to go to school again get sausage egg and cheese I always make they're food because when they gotta check them bottle they need the energy. I always thought the ladies at front were so kind too I remember this lady gave me a quarter because I was short 20 cents on a massager . She's so nice !!

This CVS pharmacy has been a hot mess for months now, what I imagine it must have been like lining…read moreup for toilet paper in Soviet Russia. They send texts that medications are ready for pick-up when they aren't ready and in fact out of stock.They are out of most medications my family needs, though they are available at other pharmacies. They no longer answer their phones so I can't call to find out if prescriptions have been filled. I've been on hold for 45 minutes and give up. When I go in person, they suggest I transfer the script to another pharmacy (like Walgreens down the street) but their pharmacist needs to call CVS and they can't get them to answer either. The pharmacy team is trying hard but they are severely understaffed. This is pure craziness and insurance requires us to use CVS. Someone at CVS needs to get this fixed!

This is the newest pharmacy on Route 9 in Metrowest. It has all of the benefits of a full service…read moredrugstore and then some.

i hardly ever had a good experience with this pharmacy. always had to wait again in the pharmacy to…read moreget my prescription ready. Their phone number does not answer. Just now I was on hold for more than half hour. Then I gave up and had my provider to send the pres to a nearby cvs

Having a Walgreens so close to my house has always been great. The manager is very friendly and the…read morepeople working at the photo center are always willing to help me out recently I went there to print out Christmas pictures and they were coming out a blue color the workers were very happy to help me and worked with me to get the color right. Walgreens is expensive but it has everything so it's worth it.