Had to go back today because I wasn't given my full Rx, or an explanation about why they withheld the rest. That awful woman was there again, of course, and took a few minutes to acknowledge me as expected. When she finally did, she asked if I was dropping off, and I said, "Actually, I need the rest of..." That's all I was able to get out before she lost interest and started talking to another employee about the computer. I stood there, amazed for a second. I looked at the two people waiting for their prescriptions and said, "This is the worst pharmacy ever." One of them said, "Believe it or not, CVS is even worse. At least this place has somewhere for you to sit while you're waiting."
Then another man came up and waited for a few minutes. After he started showing frustration, I said, "I know, they don't even acknowledge you." He agreed.
Finally a male employee asked if the man had been helped, he said no. I looked at him in amazement, I was first! The woman - whose name is Lisa, I was told - went straight to the man, asking after a moment if we were together. No. Of course we're not. He arrived ten minutes after me.
She abandoned that guy and started to lean against the counter with her back to me, chatting with her coworkers. The man handed his Rx to the male employee, who took it and began to process it. I stepped forward and said to Lisa, "Can I finish answering your question now?" She raised her eyebrow at me and said, "Yeah. Go 'head." I started to explain that the Rx I picked up recently was incomplete and handed her my receipt. She looked at it and read my name out loud, saying, "Why does that sound familiar?" BECAUSE I WAS JUST HERE. She looked at her computer and insisted that I should have only gotten what I was given. The male employee could see that her attitude was becoming an issue, so he stepped in and she gladly wandered away. He was courteous and well informed, and even though he didn't tell me what I wanted to hear, he was much more professional. He gave me Lisa's name and I left. I will not be returning, and I wouldn't have if I hadn't noticed the mistake.