This used have a four-star service. I am going to have to blame the cooperation, for the awful online script filling -system and for not paying for the pharm. to be staffed with enough people (one has to wait longer than typical). To get any worse, one would have to use W**mart to fill their scripts. First, I am having consistent trouble with Walgreen's site which is for refilling prescriptions. Scripts disappear and don't get sent on to the pharmacy. You can't trust the site. The safest bet is to call in your own refills. Second, a common med that has been available since the seventies was not in stock-it was being ordered and it wasn't known when it was coming in. The problem was fixed. read more

Seems to be a run on pretend Yelpers that make one visit here, didn't get the treatment they wanted and boo-hoo online and move on--typically out of state. Meh. This store is what it is: a behemoth corporation parking yet another pharmacy on a prominent corner so that America's over-medicated masses can ignore all things that make one healthy and gloss over it with prescription drugs, its profits streaming out of state to the wealthy. Not yet participating? Turn on the TV, lots of suggestions. Pick one and join the fun. Sorry, I haven't yet but plenty of ideas in case I do. That said, I always find what I need at this store and it's easy in, easy out, no fuss and muss. Right now I appreciate the fact that masks are required for entry, the staff is masked and gloved (on my past two visits) and there's shielding in place at checkout and contact free payment with credit card. Store carries everything you need but I tend to come here for some hard to find items like scent free lotions, the scented kind to which I'm sensitive. Pricey yes, but hard to find as well so don't have to get them often, thank goodness. Lots of other things here you might not expect. Part convenience store, all things over the counter pharmacy related you'd expect. If you come, plenty of parking, spacious, drive through pharmacy pick-up, and... surprise! Right on a corner like about a dozen others in the city. read more

I've been trying to be patient with this pharmacy, but we have been using this location since moving to Lawrence and every pharmacy visit is an odyssey into frustration. They can't find prescriptions that are filled, prices change from visit to visit, refills take days to refill. And today I called on a refill that I had been out of for week while the app and texts said waiting on insurance however when I called the pharmacist says there's no record of my order and that I should have called sooner. So that's it after using Walgreens for over 6 years we are moving on because this location can't seem to get it together. read more

Pharmacy sends me a text at 8 AM today says my Rx is ready. Go to pick it up. They can't get the GoodRx app price to work. New technicians, again. Pharmacists are way overwhelmed. 30 minutes at drive thru. Go inside. Another 15 min wait. Then I was told they only had 5 pills. Seriously? read more

The worst customer service I have ever received in my life. The lady with the really short red hair who works the drive through pharmacy there is the worst customer service representative I've ever had an encounter with. She is always EXTREMELY passive aggressive & rude. Not only is she making every single trip to the pharmacy a dread but this last time I went she got my medication wrong & I didn't notice until I got home & by that time I had worked 12 hours & just wanted to sleep so next day after work I went back & I made sure she gave me the right medication this time but then realized she never gave me my credit card back. She doesn't apologize or seem sorry at all & in fact, I am almost positive she's doing it on purpose. I've had MULTIPLE instances with her & I now know it's not a coincidence. Not sure if anyone else has had a similar situation with her or if she's just singling me out but I have changed pharmacies. I have never wrote a negative review for a company before but after dealing with this for MONTHS I am done. It's the Walgreens on 23rd in Lawrence. Be weary dealing with her!!! read more

Overpriced. Absolutely worst drugstore ever. I wouldn't even purchase a stick of gum here. Buyers beware. Shop at your friendly neighborhood Bartell Drugs store instead. read more

I don't go to WG's very often. It is not near to me and their parking situation on 23rd St. is strange. I went there recently and I enjoyed my visit. I needed some specific makeup that I thought they would have in stock (they did). Had fun shopping, playing makeup. The clerk was very nice and helpful. It was a positive experience. I do think they are more pricey than other places, though. Also, their rewards program is impossible. You would have to shop there everyday for the rest of your life to earn points. For my purpose, it was good. read more

Thank God you guys are open 24 hours I don't know what I would have done without my meds. Finally going to laying in bed now just to get over this flu read more

Staff was nice. But the problem is with the pharmacy. I had a prescription but my insurance isn't accepted by Walgreens- and that's fine. But because of this I wanted to take my prescription and go to CVS, but they insisted that I just call CVS and have them transfer it to them. No big deal. I got to CVS and the pharmacist told me that they've been on hold for 20 minutes because the staff at Walgreens doesn't know how to transfer a prescription. I've wasted an hour of my time on something that should have taken 15 minutes. Not to mention the hold voice recording for the phone line is so annoying. read more

This review is based on the pharmacy section only. They are slow. I use the app to order refills and it doesn't seem to work. Prescriptions called in by doctor take hours to fill as they have to check their voicemail or something. I would avoid this pharmacy if you want prescriptions filled in a timely manner. read more

Before I start, I must say I love Walgreens as a chain, and shop there whenever I get the chance. However, this particular Walgreens pharmacy is the slowest pharmacy I've ever seen. My average wait was 15-20 minutes (with either nobody or only one person in front of me), and I once waited 40 minutes while only one customer was seen. The drive thru is worse, and I constantly see cars leaving their place in line after waiting too long. They've lost my prescription twice, the same day I got the call that my prescription was ready. I'd give the store 4 stars, but the pharmacy 1 star. If you're a Lawrence resident, I STRONGLY suggest using the Walgreens pharmacy on 6th and Kasold. read more

Young pharmacist decided to blame me, the customer, and my doctor for not having my prescription ready to go. (I am on auto fill by month AND called in to double-check ahead of time). She tried to "explain" (argue and make excuses) as to why she didn't have it ready, even though I had called 6 days prior and was told it would be ready in 2 days. Said I would need to wait 15min in drive through line (4 cars deep) so she could start to fill it. Not impressed, which is too bad because the others I have worked with are usually on top of things. I'd give this pharmacist 0 stars and a free ticket to a customer service seminar. The rest, I'd give at least 4 stars. read more