The self checkouts are terrible, employees had to intervene on almost every self checkout register due to errors. They need to hire more actual cashiers instead of running a bare bones crew. Initially the scanners weren't working on the self checkout register I was on, then whatever stupid AI is monitoring the video accused me of theft because I scanned some large items and put them back in my cart. It also didn't give me a receipt. When I left the store to take my groceries to my car the cart wheels locked up and I banged my shin on the cart. Then had to lift the entire cart off the ground to put it away because the wheels were locked. read more

Customer Feedback for Dillons - Shoutout to Nora I had the most amazing experience at Dillons thanks to Nora. She went above and beyond--super friendly, incredibly helpful, and answered all of my questions with patience and care. She's clearly a hard worker and made my visit smooth and pleasant. Huge thank you to Nora! read more

Hard working staff. Pharmacy Manager went beyond required to help me on a number of issues.

The pharmacy is fantastic. Kelcy, Lisa, and Grace have always made me feel important. However, we got charged for a pickup order, the hold didn't fall off and the real amount went through, over drafting my account. Then I called the home office and all I got was am automated thing eventually telling me that the charge would fall off in 3 to 5 business days and they couldn't expedite it any!! Don't use the online pickup order, they will screw up your bank account!!! read more

This is quite a store. It is a very impressive store. There was a remodel a few years ago and this store was all fancied up. Too fancied up, in fact. I liked the old Dirty Dillon's. The front of the store is now cold, impersonal stone looking constructs. It had much more character, better parking, happier people. Change is hard, I suppose. The new store seems narrower and darker. There is definitely a squished parking lot and spaces are at a premium with this store. The entry seems smaller, too. There does seem to be more selection regarding the deli and hot case items. The cheese section is larger and there is a sitting area near the front of the store. They have added a Starbucks for the safety of all humanity. lol. Granted, there are many improvements from the old store. This store seems cleaner and more upscale. I just miss the old store and the character. Part of my angst with the new store is just unfamiliarity. I do not have a clue where anything is located now. I was at the register last night and in a a rush, per usual, and realized I had forgotten an item. Foolishly I thought I would just bop over and grab the item and *poof* get in line again. Then I realized I had no clue where the item was located. In the old store, I could have located the item blindfolded. I checked out sans item and sadly came home. While they have added some departments and there are more product choices in the new departments, I feel like product choice in other areas decreased. It just seems they made room for fancy cheeses by cutting back on choices in paper towels, if that makes sense. The staff has always been helpful and I appreciate them for putting up with my grouchiness. They always manage a smile and help. The prices seem to be the same and there does not appear to be any major change on this front. Perhaps if I were more amenable to change I would like this store better. I am not a fancy person and they have made this store to be what Lawrence needs to avoid- pretentious. read more

Ugh. As gross as it gets, people. Dillon's only serves to sustain my supermarket phobia. To give you an idea, the nicknames for this Dillon Store is "Dirty Dillon's," or, "Ghetto Dillon's." I believe it is more accurate to call it "Disgusting Dillons," or "Desperate Dillon's" though I suppose that's not as catchy. I'll put it to you this way, if given the option, Howard Hughes would sooner shop in a Quik Trip attached to a gas station that didn't have anti bacterial gel to use on the way in. The message from the powers that be at Dillon HQ is clear to us Old East Lawrence residents: "You aren't good enough for a clean, well stocked store." Sure, the meth lab fans that hang out in this shopping center may not deserve better, but there are a lot of us other sorts who have to shop here when time or budget is limited. I suppose I could go to another Dillon's that is less convenient, but it's 10 minutes in the car to the "Debonair" Dillon's on 6th Street and until just recently, I had to walk to get my groceries. The only thing keeping Dirty Dillon's from being one star is the fact that it has a pharmacy, and to be fair, it's the least frightening part of the store. read more

Of course, it's probably a waste of time reviewing a corporate behemoth like Dillon's, but maybe, just maybe, someone from corporate will read it. I really have a stake in this. So does my family. I go back a long, long time with the old dirty Dillon's. You've heard the term. The ghetto Dillon's, etc. A term that was earned, not given. I love the fact the company built this really gorgeous, modern new space. It's inviting, the deli is nice, the selections generally in line with what we expect, you aren't embarrassed to shop there like the old location. It's a darn nice store, one of the best in town. Oh, and they have a little corporate Starbucks. How cute. But here's what steams me about Dillon's, and I can find a dozen neighbors in my block that'll agree: much of their produce has already headed south by the time you get to it. Is it really too much to ask for a fresh head of lettuce, parsley, leeks, kale, fresh herbs? Why can Hy-Vee and Checkers do it better, and the Merc far beyond all three? Sure, you pay more at the Merc, but you get what you pay for. Cooking is all about fresh ingredients. At any Dillon's in town, that's a crap shoot. Come on Kroger, get real. I like the new store, but it's just average with the produce the way it is. The meat counter could probably use some attention too but truth be known, with the Merc, Steve's Meat Market in De Soto and The Local Pig in KCMO, the need just isn't there for me to give them much of my business on the protein side of things. Fix your produce, Dillon's. We'd all spend a lot more money there if the quality improved a notch or two. read more

Pretty negative experience with the pharmacy here. Coming from another state, our insurance card isn't separate from our prescription plan card. Would be nice if the pharmacist wasn't a condescending jerk, insisting that we were wrong, only to realize fifteen minutes later that we weren't, and never apologizing. For future reference, even if we were mistaken, which we weren't, there's no reason to talk down to out-of-state visitors. Or, you know, any customers. read more

Went to Dillons on 6th and Wakarusa in lawrence KS. I was there for apox an hour. They had the ice cream sitting out in the isle that entire time. Talk about the potential to make people I'll. This location has really gone down hill this past year. read more

Dillons - a cart full of boxes of food - A green shopping cart contains boxes of organic bananas, positioned on a concrete floor with some spilled liquid nearby. - Grocery Near Me - Lawrence, Kansas

I can NOT say enough good words about this pharmacy since switching here some years back now!!! I can't even say anything for myself that it took us sooo long to switch away from the horrid service of local Walgreens. Drove off to Colo for a trip leaving my meds bag behind and have been sick from Nexium withdrawal for hours in the parking lot of Alamosa, Co Walgreens despite Dillons fielding our calls twice or thrice and having forwarded my scripts long ago! We can't wait to get back home and enjoy the paradise you all supply to a sick old lady reliant on many medications Dillons! YOU ROCK! read more

Excellent customer service. My daughter locked her keys and cell phone in her car while at Dillon's. They let her use the phone numerous times to call me and a to find a locksmith. Just a shout out to the crew working on November 26, 2018. read more

Love making a night on the town by going to Dillons on Mass. Buy a box of gummy snacks and the night is sure to be fire.

Excellent place to get groceries on Mass St., and this weekend they were giving away free hotdogs and hatch chili peppers for "customer appreciation". I come here about every weekend on more than one occasion. There's also a Starbucks inside, a microwave, ATM, gift cards, liquor, KU swag, and a place to buy cold beverages of all sorts. read more

Shout out to Miss Lisa in the Pharmacy! She communicates with my doc to ensure I get the correct medications at the correct times. She is always smiling and friendly. Lisa also goes above and beyond in sharing her knowledge regarding over the counter medications if needed. Thank you, Lisa!! I'm always glad to see you! read more

As my first time shopping at this location after hearing less than stellar reviews of its previous incarnation, I didn't have high expectations. I was pleasantly surprised that this store seems to have all the conveniences of it's larger 23rd Street sister store, but still maintains the feel of a local market. small, yet clean and well lit. My only complaint is that the staff seems to drop to a skeleton crew by 8:30, taking the deli, bakery (,etc) staff with them, so after that, it's really only good for off the shelf shopping. read more

My friend was talking about how she got chips but forgot salsa after checking out, and the manager, Marc, came up and and and brought us salsa because he had overheard us! A small act of kindness that made our whole day! read more

If you're looking for a full fledge grocery store please head to another one of the Dillons in town... This place had a restricted selection due to its size and makes it hard to go grocery shopping like you normally would at another full size store Great for picking up a few things though! read more

Pharmacy FIASCO..Dillons on Mass! First of all, I rarely complain about anything. I have written several great revues of Dillons on Mass being awesome, including the staff and pharmacy. However, I have had the worst experience EVER since the pharmacy management changed a month ago. I needed a simple refill. I called it in 5 days ago, and the staff said they would contact the Dr to get a refill. 2 days went by, and I called back and the staff told me they had not heard from the Dr office. I asked them to resend the request for refill. On day 3 (last Sat June 15) I called the pharmacy again and was told "Nothing from the Dr. office". So I called the Dr. office , who said "we already sent that... but we are sending it right now ...today June 15th." Today June 19th I called the pharmacy and was told "we dont have it". I again called the Dr. office who said "we sent that on Sat the 15th, we will resend right now". That was at 11 am. I go to Dillons a little before 3 pm and they tell me "its not ready". I said "this is been going on for 5 days for a simple refill!" I was told, "ok, we got it at 11 am this morning, give us time to get it ready" ARE YOU KIDDING ME???? 5 DAYS, several calls....and you have not filled it for another 4 hours? Give me a break. I spend 3-4 THOUSAND a month on pharmacy and groceries. I expect better service. GET YOUR ACT TOGETHER DILLONS! read more

While not huge and not the cleanest, "Ghetto Dillons" definitely serves it's purpose. My favorite time to go used to be when Wakarusa was in town - nothing is more welcoming than hippie body funk while I'm browsing the produce and judging who had the best dreds...while I can no longer look forward to Wakarusa bringing flavor to the place, this little Dillons always has what I need when I just need to pop in for a few items. read more

This review is for Dillon's catering department. I ordered platters or trays of the large wraps (both turkey and ham) and also the mini croissants with chicken salad for my daughter's wedding reception at the Visitor's Center. I also bought pink lemonade and ginger ale for drink dispensers, and organic cucumbers and spring water for a cucumber water drink dispenser. I ordered ice, as well. They were very helpful in explaining my food choices. They have a surprisingly large variety from which to choose. They even made me a personal special ciabatta sandwich, which was also delicious. The catering team is very personable and helpful. The food was beautiful and delicious. Do I recommend them? YES! YES! YES! read more

This review is for the pharmacy. (I give the store itself 4 stars. Outside the pharmacy, great customer service, average selection & prices for a new grocery store, & a world away from the dirty, old Dillons they leveled that was located here a couple years ago.) I've had a bad experience with customer service in the pharmacy here twice, and will not be using it again, even though I'm only a block away. I miss Round Corner. Once was on Halloween (which I chalked up to no one wanting to work on Halloween) & once the beginning of January when they had no excuse for the service I received. The most recent experience, I was sick in bed & my husband dropped my prescription off for me in the middle of the day. On my way to work that evening (I had to go in) around 4-5 hours after dropping off the prescription, I stopped to pick it up. When I approached the window, two people (one the same person--among several-- who gave me bad service on Halloween, & I'd soon learn is the manager) were sitting, eating & gossiping. The manager greeted me, checked for my prescription, said my insurance info needed to be entered (which my husband had did when he dropped off my prescription), & that my prescription was not ready for pick up. They let me know no one was ahead of me & they could fill it right then, as if this was good news. I have no clue why it wasn't already filled. They were clearly just hanging out, not working, not on an official break. (Come to think of it, are they even allowed to eat at the same counter they dispense medicine?) The two people started filling my very standard prescription right away. I stood there, feeling horribly sick, with my eyes glued to the clock afraid I'd be late for work. It took them about 20 minutes to fill it. All in all, it was simply really bad service. Twice. read more

Poor customer service. I have been a faithful customer at the Mass St. store since 2007. Recently, when a damaged egg carton spilled large amounts of raw egg on my clothes, store manager Misty refused to offer any sort of sympathy for the inconvenience and refused to assist with reimbursement for cleaning products or services needed to remove stains. She seemed completely fine with losing me as a future customer. read more

Dillon's tore down the old store and built a new store. Slightly larger than the old one, but super nice with expanded meats, cheeses, produce, deli, and organic. I shopped the old store since the mid-60's. Still live in the neighborhood and love the new store. Seafood department is great. Thank you, Dillon's, for investing in Lawrence and our neighborhood! :) read more

Love the redesign. Lots of selection and huge bakery and deli. Not as big as the other ones in town but still very very nice

Other than a cramped parking lot the remodel and updates are nice and long overdue...salad bar hasn't looked very good when I've been there in the evenings (hence 3 stars) but other than that I am very happy to have my neighborhood grocery store back. There is also a much larger selection of local food and whole foods, a commitment to 0 landfill waste and future LEED certification...you go, Dillons! read more

I was at Dillon's today and asked one of the guys that have worked there a long time where something was located. He was very nice and told me where to find it. That's when a young man interrupted him and clapped his hands loudly saying he need to hurry up because "Denny's here". The way he said it was rude and unprofessional. It clearly embarrassed the other employee. I was completely ignored. My family has been shopping here for over 40 years and I find this disheartening to see folks being bullied by fear and intimidation. read more

If you're looking for actual job growth and recognition from a money hungry scrooge like Kroger, you're better off applying elsewhere friends... A buddy of mine who used to work for Kroger, one of the most customer friendly local cashiers here, declined a liquor sale to minors, only for the managers to harass him for not making the sale despite the fact its against the law! And don't bother to call corporate about your rights as an employee doing your job because they're more concerned about the $$ than taking care of the people whom make this company successful, so it's no wonder customer service and employee experience is as ghetto as it gets! And don't be surprised when the head manager (only at this location!) suddenly wants to charge you for those extra paper bags because she thinks a mega corporation like Kroger is so concerned about losing 40 whole cents a bag! No human consideration for the working middle class :( read more

Not worth the extra cost of the food they sell. They do offer a shell game whereby they give you a little discount on gas at their convenience stores if you buy enough of their overpriced groceries, but let's not fool ourselves. They're not giving away either gas or groceries, and you're also shouldering the cost of administering the reward program. Kroger is just another massive corporation that only takes and takes from the community, and has nothing to give back. I live within sight of this monstrosity, and haven't shopped there for more than 20 years. Checkers has so much better food, prices and service, plus they're an asset to the town, not a liability. read more

This is probably the most charming market I have ever visited. The employees are super-nice and go out of their way to help customers and make them feel welcome. It is clean and is open from 6 till midnight. As a visitor to the area, I am perplexed by some of the previous reviews. This store is a little gem and is a fine contribution to the local community. Kudos to the employees! read more

The store is well stocked, the staff is friendly. My issue is the pharmacy. Always very slow service. Weekends seem especially understaffed.

Dillons opened this new store. At first, I was impressed, but each time I go in, the customer service slips a notch. Yesterday the clerk sacked my chicken next to my ice cream and game me my change ($0.80) in dimes. Today I stood at the deli case for a couple of minutes and no one could help me - they were too busy chatting - so I left. Too bad. read more

Very surprised to read the reviews on this store, but I also realize that many of them apply to the former store at the same location which has now been replaced with a newer model. It is a smaller store, but for the size it has a great variety and a lot of interesting items; I always find something new to try. They have a small selection of things in bins to buy by weight, a couple of aisles of organic items (in addition to refrigerated and frozen organics displayed elsewhere), a salad bar, deli, olive bar, good selection of cheeses, a pretty good bakery,and great discounted items (not expired, but maybe close to it and deeply discounted). The store is clean and the employees are friendly and helpful. I have been shopping at this location for about a year and have had no negative experiences. I've never had a problem with the parking lot or customer service. I have no experience with the pharmacy. Love the store! read more