Well. It's a Walmart. It's clean, familiar, well stocked, the prices are good, and you can get in and out quickly, or browse for stuff you didn't even need. The grocery pricing beats other stores in the area, so I make a special trip here to get items that I know I can save on, because grocery costs can kill a budget. You have to be aware of what to get that is going to beat other stores. And finding a rollback on a LEGO is like a big treat for everyone. But yes. It's a Walmart, sooo... read more

I went to Walmart tonight to get a nose ring and they're all locked up, which is fine. But they have a button for when you find something you need unlocked so you can, you know, purchase it??? And for a solid 10 minutes I stood there waiting for an associate to come up and help me. No one ever came, horrible customer service!! When I asked for help elsewhere they just told me to use the button and someone would come. I just wanted my nose rings:( read more

Worst Walmart ever. Longest lines to checkout including self checkout. Employees seem to hate their job. Find a new Mgr.

Fuck the Customer service people. I wanted to get a drink from the vending machine and it took my dollar. When I went into the customer service desk they said it wasn't their machine and i'd have to call the number to get my dollar back. I just wanted my dollar back and they couldn't just give me a dollar back read more

The only thing that saves this review is that there are no MINUS stars. This is a horrible store. Went to the deli counter and it was 2 minutes after close. I wanted a burrito and was told they cannot sell the food after 8:00 pm because of health reasons. Instead they had to throw out the entire hot case. I asked the clerk if I got there at 7:58 would they have sold the food to me. She said, "Of course!" So, basically, in 4 minutes the entire hot case would have spoiled. Not likely. Makes much more sense to throw out good than to sell it. The check out clerk was just as bad. When she finished checking me out she just looked at me. I had to ask her if she was finished checking me out. I also had to ask her what the total amount was because she never told me. I wish there was an alternative to WM. There is NO customer service at all. This place needs work in a major way. If this were the last time I ever went into this store, I would be SOOO happy. read more

Management seems completely and utterly incompetent. There's always a shortage of carts, restrooms are filthy, almost no checkout lanes are running, it's like they're constantly short-staffed. I wouldn't fault the wagies at the bottom if that's the case, they're doing the best they can, but corporate needs to get off their butts and whip the manager into shape and have him hire more help! read more

Horrible service. Have had to wait 1.5 hours+ multiple times to pick up grocery pickup orders.

I tried calling the automotive department a couple times with no answer. When I arrived the front desk employee blurted out I can't help you today when I inquired about a battery. At least try to find a solution or ask if I can make an appointment....anything would have been better. Their staff needs to be trained on customer service. read more

Giving you guys one star is a stretch. Your employees are on a power trip. We all are dealing with Covid-19 but if you have a problem working with the public then DONT! Exchanges not being done is ridiculous absolutely ridiculous! Furthermore there's a way to communicate that without having an attitude problem. Quinton needs a reality check you keep talking to people like that and one day you are going to meet someone who isn't going to tolerate it. It's disorganized, with seriously some of the most rude people I have encountered. For an "employee to follow a customer outside talking trash because someone went out "the wrong door" PUT A SIGN UP second of all are you serious. He followed someone with their child out the door screaming and arguing then saying "he's lucky he's working or it would be a problem" it's ridiculous threatening patrons. Get some training on customer service for your employees and actually pay the good ones well! read more

I truly despise coming here. Friday evening 6:45. 12 people in the return line. 1 guy working and having computer issues. 3 more sloths amble up and can't figure out the issue. No communication to those of in line. Sorry... 2 more associates have come up while I write this. Still only one person doing returns. This is the norm here. 2 registers normally open despite the line of customers. read more

Horrid customer service, some very rude &/or incompetant employees. Always have problems w/ online orders, they get lost or "delayed" constantly. Will only visit as last resort. read more

I wouldn't give you even one star But your rating system requires at least one. I'm done with your checkout policy. I went in Sunday morning. Completed my shopping and went to checkout and there was ONE checker. There were NINE carts ahead of me. Carts continued to line up till there were 19 in line. I spent more time waiting to checkout than I did shopping. You are trying to force customers to self-check. I resent that policy and will now shop at Checkers. read more

So why 4 stars? Because after living in Europe for a year, I've forgotten what it's like to simply walk into a store and a get a random item, like an extra piece of luggage, at any hour of the day or night. There are so many consequences, good or ill, for this state of affairs, but at the bare minimum we should reflect that ironically, a Wal-Mart supercenter is the manifestation of Americans' unwillingness to take "no" for an answer. This one in Lawrence is no different. read more

It's all about convenience isn't it? Low prices. I just don't like their overall policies but I know this isn't the place to get political. I feel greezy after I come into this place but...it serves its purpose. read more

I'm leaving the store at 4:40 and the receipt checker is checking EVERY SINGLE PERSON. Not just items that aren't in bags. Doesn't look in the bags just looks at the outside of them. Wtf does that prevent? Someone could of not scanned something at self checkout and still put it in a bag and you'd never know. I think it's so stupid, Costco never has a line this freaking long OR SLOW to check receipts. read more

Worst Wal Mart I have ever been to. The management staff is extremely rude and arrogant. Especially the Store Manager. They got my delivery order wrong 4 or 5 times in a row. After taking to several managers including the Store Manager they called me a liar and deactivated my ability to order. I am disa and explained this to the Store Manager and I was told that was not his problem. I will never go back and encourage others to do the same. read more

There's hardly ever any registers open. 2 at max. The garden center doors will be open and a greeter at the doors however no cashiers so you're wasting your time walking down there to check out. They stock shelves in the middle of the day so there's no room to walk the isles. And I couldn't tell you how many times I have noticed bad fruits and produce on the shelves. read more

Put in an order. Was told it was ready. Drove to Walmart and checked in by phone with their staff. 45 minutes later they came to tell me they forgot to check a bunch of people in and there were now eight people in front of me! Un-freaking-believable! God forbid you serve the people that have been sitting there for 45 EFFING MINUTES before all the new people -- after YOU SCREWED UP!!!! Zero remorse when I called to cancel. No apology. Brainless idiots. Not a surprise, I guess. This is Walmart after all. If I wasn't broke as a joke I'd never spend a penny there. read more

Don't come to this store. Truckers are not welcomed. Not to shop or take our government regulated breaks. Rude employees. Maybe if your a local you will be welcome. But if you are passing through. Just keep going. read more

its freakn sad there are no cashiers amd we have to fo walmarts job and scan our own stuff we are there to buy, if they want to do all of that them i demand hourly pay for scanning my own stuff amd the employee discount. Sam Walton rolling in his grave right now as what happened to his company read more

If I could have gave zero stars I would have. I have bought 3 mountain bikes there this week and they have all had something mechanically wrong with them...its not the bikes its who ever is putting them together!!! They are not tightening bolts, Putting things together backwards and doing a general shotty job, the pedal just fell off the last one while riding up a medium grade hill here in Lawrence...not happy...I was 2 miles from home and 2 miles from my destination..I will be going to the Walmart on 6th street from now on read more

Traveling through Lawrence we got a nail in our tire and headed to Walmart because we love their tire replacement policy. We arrived at the store at noon, explained we were traveling and needed help. We were told there was a 3 hour wait. At 5:00 pm we are still sitting waiting for the car to be completed. This is the slowest Walmart Automotive Center we have ever encountered. If at all possible avoid this location. read more

went there to get just few things the checkout lady had no freaking clue how yo run register and cldnt figure out how to scan items what shld have been a quick checkout was over 25 min wait to have 7 things rung up. Worst shit ever sam waltons gotta be rolling in his grave at way this place is run now. read more

I went to day to buy some golf tees today and yes they had them. The price was great too. It all went bad when I went to check out in the back where the lawn furniture was. The cashier which I did not get his name (Asian) was a complete Dick! If people do not like there jobs they should quit!! I am going to start shopping at Target. read more

Glad I found the bike seat I was looking for at a fair price. Need to work on getting more check out lanes open. Always save money when shopping here if you can get in and out. read more

The staff here is very rude and not helpful at all the parking lot is not easy to drive through nor park in. The store always looks very dirty. I hate going to the Lawrence Walmart that is why I go to Olathe much better parking and nicer staff. Suggest not to go here read more

Customer service in fabric department sucks. Waited and waited, rang their little "bell" waited some more. They paged someone for fabric (x2), waited, waited... went to photo to ask for them to page...waited waited... heard them page for fabric another 2 times... waited, waited. Went to customer service, paged, waited. FINALLY, started measuring the fabric myself, then someone shows up. Best part - several customers thought I was an employee... sent them to Hobby Lobby. read more