Staff, clinic, and treatment are very well put together! However, if you are a new patient, instead…read moreof asking if you'd like to do a retinal imaging scan (which isn't typically covered by insurance), they just go ahead and do it (I've never seen their technology before). Also, unless your wallet allows otherwise, your only 'budget friendly frames' are Tom Ford or Oakley. You may walk out with samples and a coupon, you may also be offered $250 rebate via virtual visa if you order a 12 month supply of disposable contacts, only a total of $700+ out of pocket (if insurance shells out $150) and have 'single vision' no biggie. My bill was $136.20 and I didn't even purchase frames nor contacts, not even offered/given a copy of my updated prescription. I sent an email requesting an itemized receipt as well as the prescription to the address that sent a screenshot of my 6 month supply quote, we'll see if I get a reply. I wish they had a patient portal because the website is too finicky to submit a 'Contact Us' form.

Good exam but outrageous prices for glasses. I took my prescription to Target and got great glasses…read morefor a fraction of the cost.

Mistakenly (?) charged me a $50 copay for a fully insurance-covered eye exam. Agreed to refund, but…read morehave not done so, now more than two weeks. Very unprofessional. (I'll edit this if I get my refund!) EDIT: I finally received my refund, a month later. I should say that the optometrist was great; it's the "office experience" that is really wanting. (Changing my rating to two stars.)

By far the most incompetent staff that I have ever encountered at any business in my entire life…read more DO. NOT. GO HERE! First off, I very rarely take the time write bad reviews. I am not some "Karen" who goes around searching for things to get offended at. I have simply had so many consistently terrible experiences as a visitor here that I want to warn you so I can spare you the agony of dealing with these people. Without fail, every time I've come here, the staff has made some sort of MAJOR mistake that has inconvenienced me, wasted my time, caused me frustration, etc. Here is just a sampling of some choice highlights: 1) They ordered me the completely wrong contact lens prescription. (Then when I call to tell them about this major mistake, instead of profusely apologizing for the embarrassing mistake like you might expect, the lady on the phone instead rudely argues with me, and tells me that I'm wrong, that I don't know what I'm talking about, and that that is indeed the correct prescription. So I was only even able to finally get around to getting the correct prescription ordered after I had to keep arguing with her about the matter until she finally put someone on the phone who cared enough to look into it more carefully. Not exactly the ideal customer service experience.) 2) They gave me the wrong "lookup code" (or whatever it's called) for a pair of glasses I liked, so I could reference it later and buy them. Instead when I looked it up online, the code they gave me was for a totally different pair of glasses. 3) After my last visit, I decided to switch to a different contact brand after discussing some eye issues I was having with the doctor. The staff at the front, when they were going to order my year's supply of contacts, was about to order the wrong brand that the doctor and I had just agreed to switch away from -- and it was only because I double-checked what brand they were ordering that I caught the mistake and didn't get stuck with a year's supply of the wrong contacts that I didn't want. 4) The previous time I had ordered contacts through them.... the contacts just never even arrived. Not sure if they got lost in transit, if they never got ordered to begin with, no clue -- but I had to get them re-ordered after several weeks of waiting. 5) After they screwed up, ordered the wrong contact prescription, then re-ordered the correct one, I called to confirm if they were there or not, they put me on hold, said they'd check, then returned and said "Nope they're not in yet." Which was strange because I was set up to get shipping tracking notifications for those contacts, and I had an email right in front of me which said they had arrived 4 days ago. I let her know about this, she checked again, and the contact lenses somehow magically appeared in front of her after she had just told me they weren't there. 6) As a bonus, one of their employees who works in the key customer-facing position (ie the lady at the desk, answering the phones, etc) is consistently very rude as well. She'll be rude on the phone, she'll be rude in person, she'll give pushback, she'll have an attitude and clearly seem annoyed with her tone and her body language when you're just asking basic questions -- it makes you want to just *run away from this place* to avoid having to deal with her. She was even loudly badmouthing some of the other customers to her coworkers while I was browsing glasses like 8 feet away and could clearly hear what she was saying -- LOL. Every single visit, without fail, the staff here will screw something up, and they'll leave you feeling frustrated. That has been my experience every single time I have come here -- and I could not more strongly recommend that you avoid this place.

This was my first time visiting, but they were in network with our insurance, not far from us and…read morehad a bad experience at a big retail store last year. I wanted to be sure I got an accurate prescription, well fitted and made glasses which is what I received. Tasha helped me with it all and patiently listened to what I needed. It was a little more expensive, but didn't feel struggling with last years pair was worth what I "saved"

Tracey the PA is great. I like Dr. Ryan. The problem is the fact that, even though Tracey…read morespecializes in one of my issues, the front desk rarely let's me see her and I have to argue to do it. Tina, Dr. Ryan's nurse, is probably one of the worst non mental health professionals I have ever had the displeasure of knowing. I send a message through the portal to Dr Ryan and I get a rude message from Tina. I'm considering changing practices, or at least providers, if I can't get away from tina.

I really used to love it here. Unfortunately they are inconsistent with medication refills…read moreresulting in some negative side effects. They have refused to refill some of my meds that are for a lifelong illness and have been inconsistent with my husbands mental health medication which is quite dangerous. It seems they are holding it over out heads to make an appointment, but we are doing fine with CONSISTENT access to our prescriptions. It's also not the time to make unnecessarily appointments... Ultimately, it's okay if your in a pinch. But don't expect speedy responses or general accessibility. I know covid is making things a bit bumpy, but the least they can do is make sure we have our time sensitive medication without having to tell them face to face that nothing has changed.

Dr. Rashid Saboor examined me because of unexplained swelling that started 2 weeks ago. He's on the…read morecase & is getting things done quickly. He & his staff do genuinely care.

For two years, I struggled to find a doctor who would take my health concerns seriously. After…read morebeing repeatedly dismissed as a hypochondriac or drug seeker at other hospitals, my trust in the medical system was completely gone. Then I found out that DeSoto had an Urgent Care of Kansas clinic that opened in my hometown of De Soto, and I decided to give it a chance, though I was still incredibly anxious and skeptical. From the moment I met Dr. Saboor Rashid, the experience was different. He didn't just listen to my long list of symptoms; he really listened. He was attentive and took the time to examine me. He confidently diagnosed my issue and assured me, "I know what that is, we're going to fix it." When I left the office, still filled with doubt, I returned to ask him to confirm my diagnosis. His compassionate response, "Let's not worry about the diagnosis--take the medicine and come back to your next appointment. I do believe you," was exactly what I needed to hear. Just as he predicted, I started getting better. He has since put me on a path to healing, and my chronic conditions are improving. The severe rash that tormented me for so long is finally gone. My arthritis is under control. I'm looking into different ways to lose weight. I have also been able to get off medications like Xanax, pain pills, and Suboxone. It isn't just Dr. Rashid who makes this place special, although he could be, is that amazing. Tony, who man's the front desk,( I do need to set an appointment) answers phone calls, provides technical support with the tablets and is right on with his ability to handle insurance and patient questions all while keeping everything else in order to not once has shown if he was frustrated or makes me feel like I'm annoying if I ask questions. He is amazing. In all my visits to both the De Soto and Gardner offices, I have yet to encounter a single person who is rude or condescending. The entire staff is knowledgeable, truly wants to help, and will help. I've never trusted a doctor more and can't recommend this clinic enough. When my kids need urgent care, who are 4 and 5 years old; one of them has a brain injury, they come here too. I can't give this place enough stars and I'm not exaggerating if you're looking for a new primary care doctor or you just need to get urgwn, this is the place to be you won't find a better team! Thank you Dr. Rashid Saboor, we're having such great bedside manner alongside of your knowledge and compassion, Tony and the whole Urgent Care of Kansas team, you're fabulous!

Jayhawk pharmacy is the best pharmacy that I have ever dealt with. They go far out of their way to…read morehelp their customers and are courteous and polite as well. I truly trust them and that rarely happens with pharmacies in town.

Check your bill carefully. They overcharged me on my insurance co-pay and it took five phone calls…read moreand 2.5 months to get a refund.

I went to their sale today and they expected me to wait in their parking lot for 30+ minutes before…read morebeing admitted to see items. Parking lot had one customer car in that I could see, but the person on the phone said there were four people ahead of me. Really? you couldn't accommodate one more, or get me in before 30 minutes? You really can't expect customers to put up with this nonsense, especially when many people have had their vaccinations (I have had mine). This is the second time I have had this experience here. I have been coming to LFV for over 20 years, but I am done with being treated like I work for you, rather than the other way around.

I brought my unvaccinated child to his visit at Lawrence Family Vision Clinic. In the middle of the…read moreDelta variant. Everyone was wearing masks, except the doctor. No mask, nor face shield or whatever. She told us we could also take our masks off, if we liked that. We'll never come back again. Period.

I went to Smart Family Vision today for the first time. All I can say is, WOW!!!!! Dr Smart is…read moreone amazing thorough doctor. I walked out of his office seeing better than I have in years! My previous eye doctor has never come close to what Dr Smart has done for my vision. The office staff is incredible as well. They are all so welcoming and kind. If I could give 100 stars for this practice, I would. If you are looking for a kind, caring and knowledgeable optometrist, I urge you to see Dr Smart. I promise. You will not be disappointed.

I have been going to Dr. Smart for my routine eye exam, for a few years now, and as long as he is…read morein practice, I will not go elsewhere, unless he refers me for something that he does not do. Such a "wonderful, caring, attentive doctor. Wow, simply amazing how personable Dr. Smart is. Just the other day I was speaking with a friend of mine and she was bragging on her optometrist, saying that she would not go to any other optometrist. When I asked her doctor's name, it was Dr. Smart. I said, "I know - that is my doctor, too, and I don't blame you." My vision through my glasses are always crip and clear. He get's it right every time. When you get a good one, you stay with them. My hat is off to Dr. Smart of Smart Family Vision!