We switched the pharmacy here a few years ago and finally have switched again. Every time we pick up a prescription something is wrong with the insurance (we call the company each time and they said they are putting it through wrong). Last time I walked in to get a prescription filled for my young child and she's like "insurance doesn't cover it" and when I tried talking to her she got extremely rude. I was never given an option to pay without insurance I was just turned away. Later that day I switched the prescription to another pharmacy and insurance picked it right up. read more

I stopped by the Walgreens Pharmacy to get my flu shot. I made an appointment ahead of time but wasn't sure if the pharmacist was out to lunch or if the pharmacy was closed. There wasn't a sign posted for hours of operation or for a lunch break. I asked an associate and he wasn't sure. There was another women waiting to pick up her prescription and she stated that the pharmacy would open at 2pm. A second woman stated that sometimes the pharmacy is closed for the day so you never know. We all decided to wait until 2pm but a sign can easily solve this issue. read more

Walgreens - Pharmacy - Cosmetics & Beauty Supply Near Me - Hicksville, New York

Drive thru at this pharmacy is ridiculous. Why does it take 45 minutes to pick up a prescription that is already ready? They don't know how to go back and forth and help both lines. It took 40 minutes to get to the window with 2 cars ahead of me then another 15 while I watched them help 5 customers inside while ignoring the drive thru window that had 5 cars behind me. Please train your pharmacy staff in proper customer care read more

Not my usual place to shop, but I needed some items that I know I can get here. The prices are moderate, and I like getting bargains on my shopping items whenever possible. The cashier was friendly and respectful. May shop here again next time. read more

The cashier was awful her name is piper. The worst cashier I've ever encountered. She was just talking to a guy. I love this store and this is my first bad experience. read more

Horrible pharmacy. More than one car in the drive thru and it takes at least a half hr. Phone system is even worse. On hold for hours. THIS HAS TO BE THE WORST PHARMACY ON EARTH. read more

It's all about waiting. If your in the store Always a long line. They need more help. I don't have a choice but to go to Walgreen. I was very happy going to CVS. I still go to pick up my wife's medicine. Small line if that. Now I am waiting on hold because the Walgreens app says to call. 77 minutes and waiting. A joke read more

Walgreens - Time spent on holding - Cosmetics & Beauty Supply Near Me - Hicksville, New York

If I could do ZERO stars. Garbage store. So unprofessionally run. Pharmacy is the WORST!! Constantly close drive thru (even when you've been on line for an hour) and never pick up the phone. Hold times more than an hour. Took me and my doctor two days of calling and holding to get meds filled post operation. Been getting same meds for years and every time they charge me wrong price - don't keep any important data on file. Always a fight and no one knows whats going on. Tried to call and reach store manager to let them know how bad customer service is and hung up after holding 1/2 an hour. Never setting foot in this store again - do yourself a favor and do the same. I've actually bonded with other customers over how bad they are! It's unreal. Service is everything these days. They don't get it at all. read more

Walgreens has become the worst pharmacy in America. The service here approaches slightly above a prison. You will wait in line, you will not get the drugs you need, you will have problems with your insurance, and you will waste a ton of your personal time. I've waited in my car for over an hour to get my medications. Once, I even called the pharmacy waited ten minutes with no answer and literally drove to the Walgreens twenty minutes away with it still on hold and asked the person at the window why no one was answering my phone call. They don't care about you, your health, nor the business of dispensing medication. It's literally a dumpster fire here everyday. Go to a small community pharmacy your needs will be better swerved. read more

Wait is always over 20 mins. CVS is much better. They are understaffed and there is only one person in store and drive through.

Photo in store and on line departments and phone staff operators: I went on line I ordered pictures that a friend was to pick up at the store. I planned on paying it on line. As soon as I hit pick up at store, it lost the option to pay. I called the store offering to pay over phone. The girl there chattered on with useless words in essence saying that was not an option. I politely asked 3 times to speak to a manager. Seems he did not want to take the call and asked her to do it. I have a credit for 4 dollars on the mywalgreen account which showed in my email but did not give me access to use it. I had wished to ask the manager about this but I was told call 1800 Walgreens . I did. After many prompts I got a representative. After explaining, she put me in a grid for the on-line walgreens. 16 minutes after that, I was told by the woman on the phone, nothing anyone can do to assist. One has to now go to the store to and pay for the pictures. Good thing they really care about people coming out with Covid. They set themselves up to fail. They do not even have proper software for an option of payment. Their people are uncooperative and THIS is what the public sees when they reach out to the company. read more

All I can say is bad customer service from photo department/FedEx. There was this elder lady named Ba__hi who has some "Customer Service Associate" or something on the tag as her title - not going to disclose her full name. She was more concerned about her own purchase and applying discount on her own purchases versus helping out the employees and customers. When asked if she can login to the system to help a customer out she had to change her password and was not capable of doing it. The employee was going to change the password for her. Talk about good security hygiene. At the end they couldn't get on to the system and had to turn the customer away. Avoid this department. read more

This is specifically towards there pharmacy. People are rude, unhelpful and completely miserable. My 75 year old gma had major oral surgery and was told by her doctor to take pain meds around the clock. Well. Walgreens had other plans when they decided to make a huge ordeal over the script she was given. Then we had the surgeon call the pharmacist to confirm the script and they had her wait for 40 mins on hold. Then told us after all was confirmed that we will need to wait another 2 hours for this script. When asked for a supervisor we were ofcourse told he was not there. Now my grandmother is sitting in agony waiting for her script to be given. These people are despicable . We all know the entire world doesn't want to work but holy crap, can it get any worse ? read more

Always helpful. Short staff like every other place. However, they help you best with their listening skills, and try their best to meet with your intend goals and wishes. Just be patient with them. You will get the best from them. read more

Looks the majority of reviews are based on problems with the pharmacy, but thankfully I went in there looking for 3 items and I found all 3. So I am happy. Staff was nice when I was being ringed up for my purchase. read more

Bloody awful. No one picks up calls to answer our questions. Then we get there, and they keep pulling people behind us in line for over 20 minutes.... Like we explained the situation, you had all the information on hand but it took you TWENTY minutes for it to click that our prescription couldn't be transferred because it's a controlled substance?! We had a patient who just got off surgery in pain in our car and you all had zero empathy or thought to hurry it up. Or really just any pharmaceutical knowledge if you didn't realize percoset is a controlled substance. Like how did you even get hired?? also they have some slow trainee that just adds to their overall snail pace. Go there if you want to experience what it's like to age, wither and die in one location. read more

Absolute worst pharmacy I have ever experienced. Two weeks behind on my meds because they keep saying they put it through but didn't. Don't answer phone and it takes an hour to get your meds when you're there. AVOID read more

Stopped in at Walgreens as i was passing by and needed a birthday card. The selection of cards was not that great, CVS has a much better slection. the store was empty but that is because it is in a terrible parking lot that is always mobbed. cashier was nice and friendly rang me up quickly. read more

This is the worst pharmacy ever. They're so beyond understaffed and have been for two years. I'll have to switch to CVS. I've never been there where I haven't wait at least 30 minutes to get my medicine, drive-thru or in person. I'm not sure what the deal is but it's honestly insane. Save your time and go literally anywhere else. read more

deserves 0 stars. Horrid. Pharmacy never answers phone. On hold 52 minutes. I'm switching. Worst customer service ever at Walgreens on South Oyster Bay Rd. in Hicksville, NY. read more

PHARMACY: if I could give this place 0 stars, I would. Twice in a row they filled my prescription incompletely. The first time my husband picked up my script and didn't realize so I had to make a second trip the next day. And now I'm picking up my script again and if I didn't double check, they would've sent me home with the INCORRECT script. This is not a joke. You're a PHARMACY. You need to do your job properly because people's medications aren't something you can half-ass and do incorrectly. It's despicable. Get it together. DO NOT USE THIS PHARMACY! They don't do a correct or good job. I'm switching and never using this place again. read more

I was surprised when I saw the ratings for this store. They're all about the pharmacy and the drive-through; that makes sense, as I can't comment. The rest of the store is well-stocked and clean, and the staff is pretty good. It sometime takes a while to get someone at the photo spot, but I'd say overall that I've had very good experience with this spot. But again, I haven't dealt with the two apparent trouble spots. read more

I want to review their godawful pharmacy that never has my prescriptions ready on time ... loses prescriptions called in by my doctor or takes hours to fill them. They are THE WORST! And their pharmacy staff are not at all helpful! This has to be THE WORST PHARMACY ON THE PLANET! read more

Wait in phone line for 2 hrs and no one picked up the call worst costumer service. It keep saying that our staff is assisting other costumers the whole time. read more

This location is the worse run business I've ever been. Who ever is in charge of the pharmacy should be fired. They just close the pharmacy all day quite often because they are understaffed. What a joke. read more

This Walgreens pharmacy needs more people or just more-experienced people. I've had multiple problems with delays, forms being faxed to the wrong doctor, employees not following up like they say they would do and I even took home a prescription that had fewer pills than indicated, and when I brought it back they said they were short and would've made it up to me - even though I had to bring it to their attention. They might be ok when things go smoothly, but when a problem develops - don't hold your breath. read more

Can't get anyone on the phone. Dr called in prescription yesterday. I have a pulled muscle and needed muscle relaxers. Still not ready. I'm in terrible pain. Ridiculous. Need more people or close down the pharmacy. Unfortunately I have to use them for Medicare but at this point will change to go somewhere Else and pay more. read more

This Walgreens pharmacy is horrible. My prescription had a issue and when I tried to call them, they either put me on hold for a long time and the line got disconnected. They would not call me back. When I got to the pharmacy tied to explain and they refused to call doctor office for the prescription. They are not helpful at all. Instead they want to make patient more miserable. read more

went there yesterday for a COVID test, waited in line for 20 minutes by the time it was our turn they told us they had a problem with their computers, they told us drive around and come back in line, waited almost an hour because more people came into the line, by the time we finally made it to the window they told us the system was still down and that we should call back like around 2pm, I called, after three people kept transferring the call, I finally got a hold of the pharmacy just for them to tell me, the system will be down the rest of the day come back another day, guess what, I will NOT. read more

Customer service is absolutely horrible. We were just waiting on a long line and there was only one register open. I came here for some Halloween candy, specifically to buy some Russell Stover coconut nests to give out as a safe packaged option for safe trick or treating. Ha. The coconut nests were in a box and all misshapen and melted. Who will buy this? Does Walgreens not even care? This place is a mismanaged disaster. Go across the street to CVS for better products and service. read more

This Hass to be one of the worst Walgreens ever they will keep you on the phone for 40 minutes and that answer I had to get my car and go there with the phone still on hold and nobody in the store this place is a joke everybody at Works and this place is a joke they are lazy and don't wanna do anything read more

The pharmacy is understaffed. I waited 25 minutes in the drive up and had to leave for an appointment. Came back a few hours later and had to wait 20 more minutes. I recommend not using this pharmacy unless you have the time waste waiting for your prescription. read more

NEVER COMING HERE AGAIN! Spent an hour ordering photos and when I said they were done because I was the only one printing at 9:30pm I was rudely told I have to wait until 11 to get them. Look into instant print it's much more efficient. read more

Almost a year after my initial review and nothing has changed. Waited 35 min for a rx a few days back. One person working the register and a line extending down half of an aisle. They simply can't handle more than 2 people on line here. My advice, stay in your car and use the drive thru. Every. Time. Might as well be sitting down as you're wasting your life away on line. read more

I am a steady customer at this particular location. Never had an issue. Everyone was always very nice and helpful. Well that is no longer the case. One of the managers there, Marissa is one of the nastiest people I have ever come across. I asked her for help and she looked bothered by me and didn't speak a word. Frustrated I left and never went back. Poor example of management. Lost a loyal customer and my family. read more

I should give no stars. The night manager who was on duty tonight is completely incompetent and inconsiderate. Can't swipe any of my cards. Explained to her that the strips aren't good and she should type the numbers in. Said it's my cards and they are no good. I proceed to walk 4 feet to the ATM and take money out with the SAME card she just told me was no good in front of all the people in the store. Needless to say, the ignorant idiot had nothing to say to me when I took the money out and paid. I hope karma screws her. read more

The pharmacy at this Walgreens location is run Very poorly run. There is never enough help. I have been on hold, several times, for more than 12 minuets. They have made several mistakes with my prescriptions and never follow up, after an initial fax, with the doctor for refills. I was without my medication for 10 days because they were requesting the incorrect medication from my doctor. read more

This store is poorly managed the help don't care how long should you wait in the drive thru 5-10-15-20 minutes this is a joke

small but very friendly staff. asked a few employees for numerous items and they were all more than happy to assist me. even picked up a few boogie boards! kowabunga read more