The pharmacy always claims to have not received the prescription from the doctor's office. They have done this 2x. The last time it happened they said it wasn't filled and to come back. When we came back an hour later they said they didn't have it. Happened again today and we called and confirmed with the doctor's office. It was sent. Poor communication, training, and/or poor work ethic. Will not be back. read more

I went to Walgreens located at 5400 N. Port Washington Road Glendale WI 53217 around 11:20-11:30 a.m today to add money to my prepaid American Express card for online buying. The young man who was working the register, for lack of a better word, is trying to scam people. I've been having this card for about 5-6 years. I've even put money on the card at this location before and I have NEVER been told he has to scan my identification card for me to add money on my card. I asked him for what and he started to whisper and looked uncomfortable as he told me "in case of some kind of fraud with my card." If fraud was to occur, which it can't because I only put enough on the card when I use it to pay for what I order and it's immediately after putting the money on the card, it's between me and American Express, NOT Walgreens. I should have spoke to the manager, but I was so offended by him thinking I don't know any better, I just said nevermind and left. I went somewhere else and added the money and when I got home I was thinking that because I didn't speak to the manager, he could get away with doing this to someone else, so I'm sending this message. He needs to be fired immediately. read more

Called 2x yesterday, put on hold for 10 minutes each time, and then hung up on. Called back and left a voicemail to fill a prescription. Called this morning and was told my prescription expired yesterday and I'd have to call my MD for a new one. Frustrated, I call my MD. Then I get an email that there's an issue with my insurance, so I call again 4x throughout the morning, put automatically on hold, and hung up on EVERY TIME. This is just an inconvenience for me, because Im going out of town and would like my prescription, but I can't imagine how upsetting and potentially dangerous this could be for people who NEED their prescriptions for pain or acute illness. Do better Walgreens. read more

Have been sitting in the drive through for pharmacy with my grandfather who has diabetes & is waiting for his medicine. There are 6 cars in line & it took 30 minutes for 1 car to pull forward. People have things to do other than waiting in line for medicine for 45 minutes for 2 cars to move. read more

this is probably the worst Walgreens in the area. Waited on the phone for an hour to be great with an attitude. i was told my daughter meds would be ready twice today only to find out they never looked to see if it was in stock. this location is slow and the staff is very rude. ive been with Walgreens for multiple years and today was my final straw. i can no longer deal with thus unprofessional location. read more

This location used to be one of the best before COVID. Now stock is low, and dealing with the pharmacy is an absolute nightmare. The photo area looks disheveled, and oftentimes, when I go to pick up an order, the person behind the desk has a difficult time finding my order. There's a cash machine by the front door, and because of an error, it was emitting this obnoxious beeping sound. For months. I can't even tell you if it's still beeping because I learned to tune it out. This place is still good for cards, gift bags, and holiday related items, but be prepared to wait and potentially run into a problem. read more

This is a decent Walgreens that is clean and laid out well. Everyone in the pharmacy department is really nice and helpful. They're usually out of the vitamins I like on every other trip so when they are in, I have to stock up. read more

Walgreens - a car parked in front of the store - Drugstores Near Me - Glendale, Wisconsin

I would give them 0 stars if I could. I called to get a prescription ordered in and the pharmacist was incredible cold and rude to me. She was not listening or letting me. I didn't give her all of my information in one sentence so she rudely prompted me "UH address and provider...?".... How unprofessional. read more

The pharmacy is horrendous. Text you your script is ready and when you get there, they either don't have it or didn't do the paperwork for the insurance. So it is two trips for one script on two different days and Thai acts like you're difficult for asking why? No apologies, no respect and no appreciation. Not her problem. I'm going to try pick n save pharmacy, at least I can get some groceries while I wait. read more

What a sh*t show. Went to get my prescriptions and they gave me someone else's!! Let's see... one a HIPAA violation and two, it could have killed me if I wasn't intelligent. I only go here because it's close to my house and because of insurance. And the drive thru. If you can go to CVS- go there. The customer service is better and they don't give you the wrong person's prescriptions. read more

If I could give Walgreens a negative 5 stars I would. Not the inside staff. The pharmacy is absolutely ridiculous. They don't care if you are on a medication that you can't miss. Every month it is an ordeal and it ends up with me calling 4 times a day just to get a script that is an auto refill they text me to come pick up but is never ready. For example I called in my script last night and the auto message told me it would be ready by noon. It is 6:30pm and STILL not ready, a basic 30 pill refill I have been on for two years. I picked up a script for my mom and they said "she didn't exist"?!?!?! Um, is my mom a robot like Judy jetson?? Or an alien from the planet xenu? ( if u know anything about scientology u would know what that means, lol) After surgery I was picking up a narcotic medication and 16 of the 60 were missing!!! I just called and said make it right or I call the cops. ALWAYS COUNT YOUR MEDS ESPECIALLY IF THEY ARE NARCOTICS, like ADHD meds or xanax or something. Same thing happened to my friend. I was a med rep. So I know a lot about meds and the pharmacist (not only can't pronounce the medications) was talking on the phone with 12 people waiting and laughing and discussing what she is going to do for the weekend and how she was excited to go to some party!!!! All of us in line were shocked. I wasn't cause that's how they are. I am probably their worst nightmare but I am literally 1/2 a mile away. I am moving all my meds to another pharmacy. It is a newer pharmacy and they will overnight meds to you. There is a 3 day grace period so they will ship free of cost. So you always get it on time or 1 day sooner. So, I deal with one lady who is great, she sends me my meds and I just grab them from the mailbox. Any meds you need they can order and send or you can pick them up. If u live close to Walgreens, try pick n save on silver spring. Seriously, it is 1 mile up silver spring and the older guy that works there is named Jerry, I think and is on point. My dad goes there and never waited or had a problem, nothing. Walgreens is hiring for new pharmacy techs. Which isn't the problem. Hire a 100 but hire less and make sure they know what they are doing!!!!!!!! I am convinced no one does because if I was the pharmacist, I would fire 99% of them and start over with competent people. Btw I never left any reviews about anywhere. Enough is enough!!! I had to warn people who were planning on making that there pharmacy. Or try CVS in whitefishbay. That is where I use to live. I lived 13 years in Chicago and the Walgreens on Michigan ave. Is busy but can handle it!! Even, I tried the one in fox point and that one was garbage too. Stay away from the pharmacy and just shop for basics. I can't say I was surprised at all the negative feedback about the pharmacy. I will be sure to show the manager when I pick up my meds tonight. I just called after receiving a text and a call that my script was ready so I called to make sure and in two days they never even placed it!!!! The pharmacist told me the calls, texts and auto service time it gives you is an approximation. Well, funny cause it doesn't say that. So people take off of lunches and try to grab their scripts and it won't be ready. She blamed it on me for not calling first!!!! How is that for customer service. Counting pills must be rocket science. Especially, when they can't pronounce the name of the medication. Oh!!! that sounds trusting. Lol pitiful! That stupid slow disabled in the brain woman that told me this is only for restaurants is insane. Then she tells me to go somewhere else. Well, you illiterate pile of stupidity, I DID WRITE THAT. Learn to read before you open your fat trap and sweetie taking up all that time to tell me yelp is for Restaurants means you have no life. Go play with your son. This is a forum for all types of businesses, Duh. Ignorance is bliss in your case. read more

I've had nothing but very bad experiences here with the pharmacy. Most of the staff seems pretty nice but they don't seem to know what they're doing. Every prescription but I've had sent here is nothing but a problem after problem, different pharmacists tell me completely different things that contradict each other and nothing seems to get done right. I would definitely avoid this pharmacy. read more

If I could give this store a -5 I would. The prices/sales are never updates and the stock is old. Be sure to check expiration date. I spoke with the manager about getting a product in because they have been out for months. She looked at me like I was bugging her. So sad that this store has gone down the tubes. We shop elsewhere even though we are 1 block away. Next thing, it will be turned into another bank. read more

If you've been to one Walgreen's you pretty much been to them all. They all look very similar on the inside and out, but the two things the Port Washington store has that separates itself are - cleanliness & customer service. They do a very good job and keeping the appearance of this store up. The floors are generally clean, the shelves are stocked, and it is fairly easy to find what you are looking for. That is a big plus when stopping here because usually you only need a few items and you want to get in and out. The staff is courteous and willing to help if you have questions. I've always had great experiences in Pharmacy as well. The people who work that department work at a good pace and have always been friendly. This really helps because as you know, you can be waiting forever for medicine. There drive through is my new discovery. It works extremely well and allows you to get what you need without ever leaving your car. Nice place to stop to pick up a few items. Walgreen's is usually a bit more expensive then the regular grocery store, so I wouldn't recommend doing all your shopping here, but definitely a solid back up option. read more

Easy as pie to get prescription filled and refilled even though I just moved here and my doctors are not here. I was notified when it was ready and there was no waiting in line to pick up and pay. Very Smooth and stress free. The cosmetic counter is always staffed with a helpful and sweet attendant. She has been helpful to me in the maze of products. The store is clean, quiet and organized. I'm happy to have found it. read more

I have never waited so long at a pharmacy for an rx that was called in a day ahead of time and was told it would be ready that day. One day later we come in and have to wait ~0.5 hours for it. Also not too much confidence instilled when the pharmacists in charge of getting your together can't pronounce drug names properly. read more

This is the day I've decided to leave as a customer of this Walgreens and to NEVER COME BACK!! This is without question the WORST PHARMACY I've encountered in 63 years. I stopped in earlier to drop off 2 prescriptions-and, as usual, I stood in line for over half an hour. The staff behind the pharmacy counter run around and it's clear many of them have no idea what they're doing. The time they spend trying to FIND filled prescriptions is phenomenal! And it certainly does not engender a sense of safety or comfort. And the staff are singularly rude and nasty to customers. I went back 4 hours later and, guess what? Another long line and more displayed incompetence-each customer in front of me took over 15 minutes again, because the staff were trying to FIND prescriptions that were filled. When I got "served," I'd been standing in line for almost 45 minutes. The tech only had 2 prescriptions (one had been called in). He was trying to tell me that one of my prescriptions was something else-wrong and scary. Enter a pharmacist with one lousy attitude. It turns out the previous pharmacist wasn't 'comfortable' filling one of my prescriptions so she just didn't. No call, no text. Now I've invested over an hour in this place. The pharmacist tells me she sees no problem with the prescription and it will be another 15 minutes. I'm hot, I'm in pain and I'm tired. She's obnoxious and I leave, to come back after I pick up my dog and of course I'm late now. I schlep to Walgreens for the third time today and decide to try the window this time. There are 2 cars ahead of me and I sit for another 20 minutes-no movement at all. So I leave, as did the car in front of me. Back in the store I go- there are FIFTEEN people in line. So I'll have to go back AGAIN tomorrow. And I'm done. The place is filthy, starting with the mats in the entrance. The staff is rude and lack basic communication skills, with a few exceptions. What a mess. One more visit and I never have to go back there again. Do yourself a favor- there's a CVS down the street and a privately owned pharmacy down the block. Go anywhere but here!! The worst!! read more

Always seems like there's only one person working register. Don't expect to spend less than 10 minutes in the checkout line. Or better yet, don't go to this walgreens for any reason. read more

We have been using the Glendale Walgreen's for decades and always find it a pleasure to shop and get prescriptions filled there. I may not know the names of the people who work there but I recognize them and they are friendly and helpful. Many of the employees have been there for years.The same for the pharmacists! We do know Pat in the cosmetic area and she is an extraordinary person in the best sense of the word. Always look forward to seeing and dealing with Pat. read more

Just went to pick up some pictures. Im not great with technology so I screwed up my order, the lady in there help me fix it and even help me pick up frames and set everything for me! Super sweet and helpful. I've been there other times when there is a guy and he is very helpful as well! read more

Clean your Drive-Thru windows! Walgreens Corporate will spend money on the suit's raises, but they cannot spend money on deep cleaning windows at the drive-thru? Prices are high anyway for everyday items. Wake up Wags! This is what your customers see when picking up their free oxy!! read more

Do not go to this Walgreens. I went in to have two prescriptions filled. The first person that helped me took my information and then told me it would take half an hour. She never asked for insurance or anything, she seemed to be distracted but the two other employees that were arguing loudly behind the counter. When I can back about an hour later I spoke with another worker who told me that they didn't have my order. Then asked if I gave my insurance, I told him I haven't. I provided my insurance and then was told it would take 30 minutes for them to fill them. When I came back the THIRD time they only had one of my perceptions. They then told me that they could order it again and it would take about 15-30 minutes. I am traveling and had to catch my plane and didn't have time to wait so now I have to go through the hassle of finding a way to get it fill while I am out of town. I can tell you I will not be using this Walgreens to fill my prescription ever again. read more

This was terrible we sat at the consultation desk at the pharmacy for 25 minutes before someone could come help us. Multiple people came after us through the drive in and still got assisted far before we were. Needs better customer service. read more

On our way home from the hospital after my husband's surgery and hospital stay, we went through the drive-through at this Walgreens with a prescription for his pain medication. We were informed that we would have to return to pick it up in an hour or two. I asked a family member to pick it up for us, as we needed to get my husband home. When she brought it to us, it turned out that we had been charged for the prescription we dropped off, as well as for a prescription we had not requested. We were not allowed to return the unwanted medication the following morning, even though it was never opened. The pharmacist insisted that "DEA regulations prevented Walgreens from taking back the medication". (DEA regulates narcotics, which this was not. It was a simple anti-inflammatory). He also insisted that we were not able to pick up the medication when we dropped off the prescription the previous day (which might have prevented this problem to begin with) because of "all the paperwork that Walgreens had to do" before filling it. I walked away leaving the unopened $138.00 bottle of anti-inflammatory pills with the pharmacist, and took my husband's prescriptions to the locally owned pharmacy down the street, where I only had to wait for 10 minutes for them to be filled (including the one requiring 'all that paperwork'). Reaching out to Corporate afterward didn't result in anything more than a promise that "they would look into it". It's been over three weeks and we have heard nothing further. Needless to say, Walgreens will not be getting my -or my family's - business ever again. read more

Horrible pharmacy drive thru!!! Waited over 30 mins to get a RUDE tech. Will never come back!!! Walmart looks better than this

Are you a Walgreens person or a CVS person? That is the million dollar question. I have always been a Walgreens girl. When I used to live on the Eastside, I would always go the lively Walgreen on Brady and loved their Pharmacy staff. Now I moved to WFB and I am sandwiched in between CVS and Walgreens. This particular Walgreens is clean, easy to find things, and the products are placed within reach (meaning not too high up). The Pharmacy staff here is good HOWEVER it takes a LONG time to get a Rx here. I mean, the lines are really long and it is frustrating. They do have a drive up but I have waited sometimes up to 10 minutes just to get to the window....so I usually go inside but there is always a long line. It's busy, I get it but they could maybe hire more people? The parking lot is crazy busy too! I thought Brady St was bad but this one is worse because it is really old people who just throw it in reverse and don't even look! YIKES! That being said, my bad experiences at CVS just confirm that I am Walgreens girl for life!! read more