You would think the experience of picking up medications in America can't get any worse and then Walgreens is like "Hold my beer we're gonna have you check in with a QR code." Have been meaning to evacuate Walgreens for years. It's honestly like they -want- to go bankrupt. read more

I live in the area and have used this pharmacy since it opened. It has had its moments, but the staff have now sunk to all-time lows. They hang up on me while I'm speaking; the pharmacy staff are the rudest I have ever encountered. It was recently bought by a venture capital firm -- which may have pushed their customer service off the cliff of no return. I bet they compete on who can be the most insulting. I'm finished with them. read more

Have being going to this pharmacy for years, never again. The incompetency is astounding. Treated like crap just trying to pick up the same prescription I've picked up every month for a decade. Every single time there is an issue. Even my doctor is tired. Customer service is non existent and I could look past that if they were efficient, but they're not. What a joke. Almost every decent pharmacist they had left for greener pastures. I don't blame them. 0/10, run for your life read more

Their phone system sucks. They drop you when you are put on hold. It did this 5 times in a row. No wonder their stock is in the toilet. Horrible operations. Doesn't anyone there monitor their phone processes. What a pain!!!! read more

last straw. been going here for years and just grew to very accustomed awful service. But today, after two pharmacists ignored me like I was invisible, I gave up waiting patiently at the counter for assistance, and I literally had to beg a 3rd to give me my Rx after 30 min, I'm done. There are small independent pharmacies that delivery for free. Walgreens convenience does give their employees license to be abusive, and we don't have to continue to accept it read more

Getting rid of the QR code or kiosk to reserve your place in line is my issue for the pharmacy counter. If you can't eradicate it at least improve the signage when you go into the store so people don't walk around without checking in first. The system is confusing and it highlights that there is a staffing problem. One person is working the counter with the pharmacist helping while someone else does immunizations. Between that and waiting for routine prescriptions, it makes me secure in my switch to CVS for all prescriptions. I live close by and needed allergy medicine behind the counter thus the 15 minutes and counting wait. It's horrendous customer service. read more

This is easily the worst pharmacy in Evanston. It is dangerously bad. Please use another option. I may need to make a report to the IL State Board because it takes weeks and multiple reminders to get my meds filled here. Often I'm going without my medication until they figure out how to fill the script. Avoid! read more

Terrible customer service, particularly in the pharmacy. They get the deductable charges wrong (overcharge), couldn't care less when you ask a question, and will make it as difficult as possible to drop off or pick up your prescription. When I first read the reviews that said this is the worst store ever, I thought the reviewers were exaggerating. The reviewer was being kind. Listen to them. Avoid this place. You will be treated badly, overcharged, and have your time wasted, even when waiting for essential medications. read more

I've been coming here for years, not only is there always a horrendous wait, at any time of day, but the entire staff will without a doubt,make you feel like 3rd class citizen. So annoyed and rude. Kill them with kindness they say. read more

Here to pick up my medicine and the wait time is ridiculous! They have you signing in a kiosk where the QR code does not work. This further shows their incompetence. Pick up time was already slow, and this just completely stalled it! DO BETTER WALGREENS! read more

LET WALGREENS RAISE YOUR TAXES... Stopped by this location to pick up my on line order and was charged for 3 bags when I only needed one. Asked the clerk why I needed 3 bags and he says customers complain the bags easily rip. I told him I only wanted one and he couldn't figure out how to refund the extra 2 bags. The manager was called and refunded the cost of all 3 bags. Guess I got lucky and saved 10 cents. WOW!! ‍ read more

This is the worst store in America. Seriously. The pharmacy in particular. The new sign in kiosk is stupid - you sign in and then stand there waiting. Last time I was there I was waiting. And waiting. And waiting. And there were six people wandering around behind the pharmacy counter. SIX. Doing I don't know what. Why would you leave a customer standing around when there are six people behind the counter? The level of not - caring is insane. I have moved my prescriptions someplace else. This store is terrible. read more

I have moved away from using them for anything but emergencies. But I have to modify my review to warn people to always check labels on medications. They put a wrong label on my child's new medication, we got lucky that nurse at doctor's office noticed the mistake after I reached out with questions. The nurse said that they will call the pharmacy so they make a note of that mistake, but I doubt it will have any impact. Their pharmacists are overworked, techs are incompetent, but really it is corporate greed that makes me wish there was a way to leave negative rating. read more

New pharmacy system is slower than the old. Hello CVS. System should pick up off your phone number. Corporate expediting at its best!

Terrible customer service!!! And they couldn't care less about improving!!!! They implemented a new kiosk service but don't let you know until you have already waited 10 minutes then wait another 15 minutes ! When you already have been told your prescriptions are ready!!! What a joke !! They are very rude on top of all that or they won't even acknowledge you!!! read more

The worst pharmacy EVER!! Rude, slow you will wait a very long time and don't be surprised when they don't have your meds ready.

Extremely rude pharmacist. Called today, 2/6/25 in the morning if you're wondering who I'm talking about. Listen lady, if you're having a bad day, don't put it on the customers. Either she was being rude or just stupid and didn't know the protocol to switch a retail rx to mail order. Literally the back of my rx card has a pharmacist number- a NUMBER FOR A PHARMACIST. Not a customer calling the mail order company to try to transfer. The protocol, as I've been told by 2 different people from the mail order company is that the retail company pharmacist (Walgreens) is to call in the rx to have it transferred to mail order. They've never heard of a pharmacist who didn't do it. Now, the Walgreens rude woman told me she was not going to call because then she would have to be on hold forever and that she didn't do that. Great. So me, the customer had to sort it out and go all the way back to my doctor to submit another rx to the mail order company. So, you didn't want to waste your time, but I had to have mine wasted, for a timely rx that'll I now be missing my dosage for? Thanks for nothing. Get out of pharmacy if you can't handle the stress. I know it sucks, but you became one so deal with the customer service portion. Don't be a jerk. So glad I won't have to come to this Walgreens anymore for rx's. The wait time is ridiculous and this particular pharmacist made it ugly. read more

The pharmacy situation here is serious. How can they expect a patient to wait 24 hours for a heart rhythm medication for atrial fibrillation. The Cardiologist wanted this started today! This is totally unacceptable! I will pursue reporting this to the pharmacy board. Get some help over here to fill vital medications same day for our community! read more

My experience with the Walgreens on Chicago Ave has consistently been horrible, frustrating with conflicting messages, delays and pharmacists typically sounding annoyed when I've tried to navigate getting a simple prescription. I don't know if their lack of professionalism rises to the level of Pharmacy Negligence or perhaps even Malpractice. I'm done with them. 95% of the time over the past few years I've used Sam's Club on Main Street and they've been wonderful...now it'll be 100% of the time. For those who might be interested, here is the Illinois Department of Financial and Professional Regulation website where you can file a complaint: http://idfpr.illinois.gov/profs/pharm.html read more

FedEx at this location are THIEVES. They don't return your item, they STEAL it. Don't go there for FedEx. Worst FedEx ever.

At 2.27pm today, I picked up my online order. The register had a $6 difference from my online total. When I asked the clerk about it, he called for the manager. The manager on duty, Marii (spelling?) was obtuse and condescending. When I asked about the discrepancy between their register total and my online total, he could not readily answer my question. It took three attempts for him to answer. As I walked out the door, he thanked me for "being rude to him" in front of everyone at the registers. I have shopped at this location for 25 years and never had a bad experience. I'll think twice about ever going here again. read more

THE WORST. I so regret getting a pharmacy plan that uses Walgreens. I've never had worse customer service. Try phoning and you will be put on hold, then disconnected. This is the third time. Go to in store pharmacy, and techs are rude, disinterested and uniformed, or mis-informed. Hopeless. read more

COVID: Previous to covid that had great staffing and great service. Today, they are understaffed, the head pharmacist is unprofessional as she hides all day and won't take calls. I've been hung up on them three times. Im not a mean person, I just can't see why we're waiting either in our cars or in the actual line for up to an hour to get prescriptions. I have changed to a new Walgreens and they are so much more accomodating. The Dodge and Main Walgreens is fantastic. I'll be pulling all my needs away from Chicago Ave. Walgreens. read more

Horrible customer service at the pharmacy. Pharmacy tech was rude and really short about prescriptions not being ready. This used to be good store. Avoid at all costs. read more

FYI- Albert is the store manager & Albert will lie when asked to co tact you by corporate and say he tried to call and couldn't get you. Thank goodness for Phone logs. Won't ever shop here again. Never had a reason to need a manager at this store in 18 years of shopping here. Today, I was sicker than a dog but have to work tonight. Went to get much needed cold medicine. Got to register to use FSA funds which I have sufficient. All I got were cold meds- but the guy at register who also claims to be a manager said he couldn't tell me what wasn't covered. I had already run my FSA card thru. I said I have to cancel as I didn't bring my debit card with. Marii said he voided transaction. I asked if we could try again but remove one item I thought the FSA might not approve. Ran card thru- still said I owed $14. I said - I have to void again as the FSA was only card I had and he claimed he couldn't tell me what item wasn't being covered. He tossed register receipts both time in trash. Before leaving I asked him if I could have the voided transactions in case the charges went thru. He said- we don't do that. I left store empty handed. Decided to use CVS but checked my FSA transactions- sure enough both alleged voided transactions went thru- totaling $85 and I left with nothing. Tried calling and went to store. Got nowhere, even while calling my FSA provider trying to tell them the transactions went thru. Marii's take was I was just supposed to "trust him" and leave the store with no proof of voided transactions. My FSA told me to try the pharmacy when I asked if manager was Marii- they looked at me and said No. They called a manager to back and from the getgo I knew I was going nowhere. He came out with Marii in tow and had a sloppy hat on, dirty sweats, name tag obscured with junk and was literally popping food into his mouth the entire time he was talking to me. The store was crowded- I was sick as a dog. I got nowhere. People like Marii and Damian rely on talking to you dismissively and putting up a wall and basically rely on you breaking down so they can just dismiss you as a complaining Karen. How do I ever shop at a store again that charges me $85 bucks for items I never received and gives me nothing to prove they voided my transactions. 18 years of shopping here and prescriptions. I'll never set foot in the place again unless some drastic measures are taken- namely firing crap managers. read more

I was on an odyssey to get a PCR test for covid-19. This should be difficult, however, every time I went on the Walgreen's website to set up a test appt, I was referred to a store that is over 20 miles from home (glitch in the software apparently), I called the Walgreen's 800 number who were totally unhelpful and referred me back to online to schedule. I was sick. I was tired. I exasperated. I finally went in to Walgreen's at 635 Chicago Ave in Evanston. That's when Alex, (whose title I do not know) stepped up in the pharmacy. 1. He listened patiently to my frustrating story 2. He offered to help immediately 3. He quickly filled out my paperwork for an immediate appointment 4. He channeled me to the driveway where tests are taken 5. He was polite, smart, kind, efficient, & helpful and finally got me my test! Alex was a Godsend! Thank you Alex!!! In a world where it seem so many people are indifferent and not doing their assigned jobs, you are a breath of fresh air...helpful, supportive, gentle, focused and kind! I hope you read this. I am so so so so grateful. By the way, the result of my test? "Indeterminate" haha (I'm taking that as a positive!) read more

Got the notification last Thursday that my meds is ready for pick up. So I went to pick up the meds today , Sunday ,at Walgreens Pharmacy . Guess what it's not ready. Pharmacist told me to wait ten minutes and it will be ready. I've been standing and walking around for almost an hour so I decided to line up so I could follow up on it. My turn came and I told the pharmacy tech that I'm waiting for the meds. She ask me to wait because she has to do something first and came back after a few minutes. Then I told her the name of the meds and my info. She went and got the meds which been sitting there for a while. Nobody notified me or paged me that it's been ready and I could be waiting and waiting forever if I didn't asked them. Their pharmacy service is really bad and the only reason I go there is because it's nearby. Besides that I have no business going there. read more

I've always liked shopping here -- very good grocery selection for a Walgreens, and a wider array of quality products across the board. Very good pharmacy and for the most part a friendly staff. But I came to appreciate it even more after a distressing experience at another Walgreens's store, in North Evanston on Green Bay Road. Already a below average Walgreens when it comes to selection and cleanliness, this location also features less than friendly or responsible management. The store posts a sign telling patrons that they must wear masks to enter the store. But when I was standing in the checkout line, the young man behind me refused to wear a mask while talking forcefully on the phone (spraying droplets in the process. I asked to see management so I could find out why the store would allow this. The manager on duty was rude and almost belligerent. "We're not the police!" he said. "There's nothing we can do about it." I asked him directly: "This is a private businesses and you have standards and policies. Can you please enforce them for everyone's safety?" He then raised his voice and repeated, "We're not the police." I responded that people often come to a Walgreens for health reasons, meaning that their health may already be compromised, putting them at additional risk. He just said "We're not the police." I told him he'd lost my business and that I was planning to post a yelp review, and he shrugged his shoulders and turned away. Congrats this to the excellent and responsive service one can expect at the Walgreens at 635 Chicago Ave. in Evanston, where I found myself 30 minutes later to complete the shopping I abandoned at the north Evanston location. I asked someone at the checkout counter, what was this store's policy about that? The young woman there thoughtfully and warmly explained that yes, this was store policy, but it was a very challenging one to enforce and that she and other people who worked there had received a lot of verbal abuse and threats for attempting to enforce it. She said they also offer unmasked customers a mask and do their best to keep people healthy. And she apologized for the conduct of the management of the other store and assured me that this was not how Walgreens employees should act and that she hoped I could feel safe and comfortable in this location. Class act all around. I can appreciate the stress that the north Evanston manager might feel, but there's no excuse for being rude and dismissive, especially during a health crisis in a store geared largely towards people's health. The woman working checkout at the south Evanston store offered a clinic on smart, responsive and productive management skills -- the man working in North Evanston could learn a few things from her, and she deserves the leadership position and accompanying paycheck that he clearly does not. read more

Constantly backed up and takes hours to get prescriptions. I called for update and was put on hold for 10 minutes and then disconnected.

They don't have enough people working at the pharmacy. It's a line 12 deep and not moving. This after my prescription wasn't ready and I was told to come back. They always seem confused and there doesn't seem to be a single transaction that goes without a problem. Do better. read more

The service here always makes me feel uncomfortable. First of all, they don't hold any of the products I need as a woman of color and I always feel like I'm being watched. I have never experienced this in any other Walgreens. The worker was pretending to fix the hair coloring as we were looking through and stayed until we exited the aisle and continued to follow us. She was very rude to my mother and was uninformed about Walgreens system. read more

I am once again standing in line forever even though only one person is ahead of me in pharmacy line. This used to be a well run pharmacy but it has gone downhill. I wait 15 to 20 minutes in line on average here. The people are competent but they need more people at checkout. Please fix this! read more

I was on hold for 30 minutes. The automated system put me there when I requested the pharmacy. 30 minutes with no one answering the phone. Since this seemed too crazy to be real for a pharmacy, I hung up and called again, assuming there had been a phone system error. Nope. Second call now going on 15 minutes. I have the same annoying hold music on speakerphone. But I need an answer to a question from THIS pharmacy. If you haven't chosen a pharmacy yet, don't choose this one. If you do business with this pharmacy take your business elsewhere. That's what I'll be doing after tonight. read more

The pharmacy workers are very rude and unprofessional. They talk over you and treat customers very poorly. Word of advise pick a different pharmacy because this location is horrible. If I could leave a review with no stars it would be this place. read more

Am there 2/3 times per month. Pharmacy line is always long, anywhere from 5 to 15 people. Have tried drive through and it's not much better. Today after waiting for 10' behind a car, they suddenly posted a sign that that due to technical issues, it was closed (I'll never know whether it was true or just an excuse as they were busy). Not to mention that it took them a whole week to fill my prescription. Not sure if it's related to this specific store but I'll give CVS a try given how bad it is here. read more

For all the times I've walked into Walgreens, this is the 1st time I'm leaving a review. I'd rate most of my experiences to a solid "meh" until today!! I just met the most amazing Maria! I was mumbling to myself about sparking water. She overheard me and walked me to where it was. I'm pretty sure that she was on a break. It's hot out. I'm thirsty. Having some water is like winning the lotto. I walk up to the register in a long line and guess who is running to open another register?! Maria! She notices a Nick in a water bottle I was purchasing for my niece. It was the last one. She asked for me .. without me asking!.. if I could get a discount. I did! And then to finish it all off .. she leaves me with a tip.. make your Walgreens purchases online and then schedule for pick-up. Chances are high on cost savings... there you have it. Maria at Walgreens in Evanston is the bomb!! read more

Walgreens is a drug store chain and this one, while innovative in its design, is still merely one of those stores. Net Zero means the amount of energy you or your business consumes is offset by the amount saved or created by you, arriving at a balance of zero or less. This Walgreens has achieved that by an innovative roof design that maximizes the square footage exposed for solar electrical generation, LEED "Platinum" level architectural and systems design amenities, and two vertical, wind turbines spinning in the parking lot. That roof design and housing for the systems makes for a building that appears to be 3-stories tall. But inside, it's essentially a single-story Walgreens store. The upper floor systems are visible through a large glass wall. The geo-thermal systems in the deep basement are not visible to regular patrons. Previous displaced tenants of the former property have been accommodated in the plaza this large store anchors. All an excellent example of good citizen property development and management. read more

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This store has gone downhill. Pharmacy is disorganized and understaffed. Shoppers are weird and while they try to wear their masks they fail miserably. Had appointment for flu shot I made online - provided all medical data online so I wouldn't have to fumble with insurance cards and phone numbers in the store. Check in was fine - there was a LONG line with only one tech working the register but she kept it moving. Finished checking in and was told to sit down. Waited with a group of seniors getting COVID boosters and they all got their shots and the pharmacist disappears for about 30 minutes. She returns and then starts giving shots to people that arrived almost an hour after me - I checked in with the, now different, tech and he can't find my paperwork and registration. He starts lifting huge piles of forms with customer personal information that are on every flat surface and can't find mine. Of course not - you have no system or any way to protect my medical data and personal information from being given to the wrong person. I get it - COVID is making things really hard - but learn from other businesses - if you can't do everything you used to because of workload and personnel problems cut back on what you can do. Two hours later I leave, no shot, 120 minutes with a bunch of strangers in a pandemic and I'm pretty sure my medical and personal information has been given to a complete stranger. I'm pretty sure my insurance will get billed. I shopped here for 20+ years and I'm so angry that I'm giving up on Walgreen's altogether. This store really sucks and the company isn't doing anything to make their processes and services efficient and customer focused. I'll spend my money somewhere else. read more

you're better off getting your prescriptions elsewhere or getting them delivered. 90% of the time i go by i either have to wait at least 30 min and the drive ups rarely open it's not worth it read more

Incompetent pharmacy staff that does not honor appointments and yells at waiting customers. I observed the pharmacist loudly shouting at a customer and asking if she really wanted to pay $235 for 4 pills. The poor woman was so embarrassed and said she really needed the medication. Please train your staff better read more