The pharmacy at this Walgreens is beyond absolutely horrible and an embarrassment to the company. During my visit last night I was given multiple different reasons for my script not being available, and each time one was resolved, another problem would present itself. This is a CONSTANT issue with this pharmacy and I am truly at my wit's end. I've been a customer at this location for decades and I keep saying I'm going to leave after every horrible pharmacy experience. I've had wrong scripts filled, scripts cancelled and lied to as to why they were cancelled, been given different excuses by different staff members, within a matter of minutes apart, been told that there is not enough stock to fill a script when the script had been called in DAYS before hand, been told my doctors office had been contacted when in fact they had not, as well as many, MANY other ridiculous experiences with this pharmacy. This hasn't been with just any one specific medication, or only medications classified under various controls, but rather across the board with at LEAST 75% of the interactions I've had, as well as friends and family members have had, over the past few years with this pharmacy. This pharmacy has always had challenges, but these days they seem to get worse by the minute. The HUGE blaring issue with this pharmacy is COMMUNICATION. There is a SEVERE breakdown of communication between the pharmacy and the customers, the pharmacy and the healthcare providers, and amongst the staff members themselves. It's absolutely atrocious. Why have I continued to go back? Simply because it's auch a hassle changing to another pharmacy when all your doctors have been sending your meds to the same pharmacy for years. Tell the staff to STOP lying to customers and making up excuses. When one pharmacy associate tells you "we will get the medication in 2 days" and the other tells you "we only get deliveries on these particular 2 days of the week." It's obvious someone is just making things up as they go along. I've had pharmacists themselves tell me, over the phone, that a particular situation involving an error or issue with a medication, was being resolved, and then sent someone to pick up the medication for me, only to have them told, by the SAME pharmacist (not a pharmacy tech, mind you), that they never even spoke to me. I've submitted medications for refill via the app, that were suddenly deleted from record completely, only to go into the store and be told "there were no refills left," at which point I would have to actually show them the bottle from the last fill which indeed showed the refill, to THEN be told "it was actually deleted because it expired, we don't do refills after 30 days" at which point I pointed out that it was actually only 29 days, to THEN be told "oh, well we don't have it in stock." What kind of SIDESHOW circus act is going on behind the counter at this pharmacy?! Issues happen, I understand that, but CLEAR AND HONEST COMMUNICATION is key. Don't belittle the customers by just tossing out whatever excuses come to mind, thinking the customer will just accept it and patiently wait. This is a REGULAR occurrence with this pharmacy. Many people who don't have as much interaction with this pharmacy may accept whatever empty excuses are thrown their way, but when a customer like myself is a regular customer who frequents the pharmacy often, it becomes way to clear that they are spewing whatever excuses they can come up with. Every time I have a bad experience, I say I'm going to leave, yet I keep going back. Will I leave as a customer after this recent debacle? Hopefully. Hopefully I find the strength to go through all the tedious red tape involved in switching everything to another pharmacy. Hopefully I find that strength to leave this abusive relationship between store location and customer.
It's absolutely infuriating and I will GLADLY go into more detail if anyone in upper corporate management would like to contact me. Gladly.
Here's to hoping I have the fortitude to stand my ground and finally leave this circus posing as a pharmacy. read more