it's pretty hit or miss. some days they do the acrylic nails way too thick, some days I come out…read morefeeling like I'm never going to another salon ever again because some of the workers do great! I come here most of the time because it overall is a good environment...with my experience I think maybe it just an off day. the first time I got my toes done a few months ago, a lady made me bleed cause she said the piece of the nail had to come out. I dont think she "doctored" that correctly because it came back and grew back under my skin and made me uncomfortable. I also didn't end up liking my French tip I got on my toes. blood got into the white and she didn't notice. I think she just wanted to be done with me. It took 4 months for my toe to stop being uncomfortable and it was something I had to fix myself. I will go back to try again because I like the environment ! just with a different worker (: 8/10 times you will leave there satisfied

I received a gift card for sephora so I made a trip to check it out (I usually shop at one of their…read morecompetitors). It was a day when kids had off from school so there were a lot of moms and daughters shopping. It kind of surprised me because the few categories of items I was looking for seemed to be higher end. But I have heard that sephora had an appeal to the younger crowd, I guess I didn't realize how young. The bright lights and layout had me a bit overwhelmed so I left. Not sure what I will use my gift card on, but will opt for shopping on the website or likely regift it. The store just did make me excited about buying anything.

Actually being on time for work !! I got Lyft to this hair store and arrived 15 mins after suppose…read moreto open........ no one but a random guy standing outside by door ! Saying they on way !!! Waited little longer no one showed up!! Already drove and hour to get there !! Please owners keep up with your staff and opening you missed like 7 customers that day. Imagine if this happens everyday !!!!!???

Ok, best beauty supply in Central Iowa! They had jewelry, hair, clothes, styling products - YOU…read moreNAME IT! And they're Black owned! If you see me styling in cute earrings, I got them here. A REAL urban beauty supply store that doesn't just sell wigs, weaves, and extensions. Can they expand to Ames and Iowa City already???

It seems like the poor customer service I've experienced has continued. Only shop online; don't go…read moreto this store! I thought I could avoid shipping costs as well as going in to the store by doing curbside service. Unfortunately, even avoiding going into the store, you won't be free from those same issues. I contacted corporate about this issue. Long rant ahead! I received a text stating that my curbside pickup order was ready. I pulled up in a parking spot, clicked the "I'm in a parking spot" and waited. I did this same thing last week... they brought me my order after 10-15 minutes. I waited 10 minutes. At one point, I literally saw through the window a staff member holding my order - at least three associates standing in a circle - and looking at my car. They then set it down. I waited a few more minutes, wondering if they were busy or what the problem. I googled the store's phone number. When the sales associate answered the phone, I got a lecture about how I have to pull up in front of the store and parking in a spot is unsafe. They told me the text worked and they knew I was there. Ok, well, then why didn't you call me and let me know I needed to pull up to the door? They saw my car! They literally had my order in hand. I'm not upset at the policy, I'm upset that at least 3 of their staff found my order, saw me parked, and decided "whatever, just let her wait, she'll eventually call and figure it out." This disregard for customers has just been constant at this location for years. Just don't give your money to this location; order online or go to one of the other two locations in Des Moines.

Do not get your eyebrows waxed from this location very unexperienced in this department and almost…read morecompletely waxed off my eyebrows. Manager was told a received a simple "I'm sorry" I'm so embarrassed! Thanks a lot Ulta never have I had this happen to me. Beware

Visited on 4-17-26…read more Pros: * The gent working there is a hairdresser, so that's always a help as Sally's retail staff usually isn't. He had lots of good info & an impressive knowledge of his product lines... all of them. * I am a hairdresser, but he helped me pick out a new gloss hair color I hadn't used before. He also matched an eyebrow pencil perfectly for me as others I've used are discontinued. Took no time at all. * He's a great employee. I used to manage a Sally's in CO & wasn't blessed with hairdressers as staff or staff that was attentive in any way. I inherited a bunch of people who just didn't care & it wasn't a good experience. * I'll be moving out of state soon so may return just once for more color & another eyebrow pencil. I don't know the man's name, but if I find out, I'll update my review. He's a definite asset. Cons: * Nothing. Solid 5* out of 5, for employee knowledge & lots of items in stock.

So I looked on the app and it said they were open till 8, so I went and the door was locked. Both…read moreof them looked at me and kept on doing what they were doing, black hair curly hair kept looking up and laughing at me, stood there about 10 mins till one of them came and talked to me and said they changed their hours because short staff... I wonder why? go to a different Sally's!

What a great place! Was referred by a friend and went here for my daughter's senior pictures --…read morethey did her make up perfectly-- natural look that photographed well! Thanks for a great experience

Erika was awesome! I highly recommend this place, not only are their products amazing, but the MUAs…read moreare so much fun and do a great job. I scheduled an appointment at the end of July for my wedding on August 18th, and they got me in for a full face airbrush with Lash! I also got $50 worth of product-all totaling $75. I had to put down a $25 deposit to hold the appointment but that goes toward the 75. I will definitely be coming back. Thanks VG for kicking ass!

I love going in this store! I stop in, at least once a week, just to see the sales and check out…read morenew items. When I go in for specific items, I'm always assisted and I feel like the staff is knowledgeable, reassuring, and honest. They have helped me with shipping orders and the rare returns. If you are like me and aren't really up to date on newer brands, go in and ask questions! I've never had an employee be anything but courteous and informative!

Alex is absolutely amazing! He did the most amazing makeup application and his center skills are…read more10/10. such a kind person who is super passionate about Ulta and their products.

Lush has the BEST BATH BOMBS EVER. I love the atmosphere of this place. It made me feel welcome…read more They have very friendly staff working there and that's very important. If you want some awesome bath bombs or anything bath or shower related, GO TO LUSH ASAP!

I was kind of irritated by their COVID procedures. The sign said 6 people at a time but they…read moreweren't letting us in even though their were only 2 or 3 people inside. I'm not sure if that meant including employees, but it wasn't clear at all. I don't mind waiting, but the employee at the door was more concerned with helping the people behind us than letting us in when there was room for us. I love that lush is so sustainable and natural, and I extremely appreciate their promoting saving the environment. Although sustainable products such as lush can get pricey. I would love to buy all my soap from them, but it would break the bank. They also only had one scent of bath bomb. That seemed super odd because I thought they were known for their fun displays of bath bombs. I was kind of disappointed. My favorite scent is their sleepy lavender. Highly recommend!

Dry brittle hair needing oil treatment products drew me into Sally's on Merle Hail. I knew it was…read moregoing to be one of those days when I saw the cashier trying to catch up on last minute paperwork. There was no hello, "welcome to Sally's." Actually she was so preoccupied with her paperwork her short snappy responses bordered on rudeness. The only reason I drove twenty miles to this Sally's is because they normally carry a decent supply of cultural hair products. Yet, today the shelves were somewhat skimpy. It appeared someone tried to arrange the products in an appealing style, but missed the mark. I did find what I needed and even got a satin pillow case to keep the "do in place." If management works on their customer service I might return, but for now I'll take my chances at Mid-Kay on University,

Can honestly say, my second childhood was pretty much fulfilled here when I had the pleasure of…read moreseeing hair be transformed beyond the milenia WWow!! The price was perfect, and the clerks were very informative!! I loved that she was a consumer of the very products I was there to purchase! Made the decisions easier!! I do believe I will go back sometime, to pursue more fun with hair colors because hey, fun is in!! Love the clerks hair, she loves to have fun too!!