I received a gift card for sephora so I made a trip to check it out (I usually shop at one of their competitors). It was a day when kids had off from school so there were a lot of moms and daughters shopping. It kind of surprised me because the few categories of items I was looking for seemed to be higher end. But I have heard that sephora had an appeal to the younger crowd, I guess I didn't realize how young. The bright lights and layout had me a bit overwhelmed so I left. Not sure what I will use my gift card on, but will opt for shopping on the website or likely regift it. The store just did make me excited about buying anything. read more

SEPHORA - Entrance - Cosmetics & Beauty Supply Near Me - West Des Moines, Iowa

the ONLY place i will go from now on for makeup and perfume! So much better thsn Ulta! The salespeople are all so friendly and helpful!!! love it there!!!! read more

I've been going there for over 20 years. Excellent service, friendly, clean and inviting.

They have everything I need and want and there's always someone available to help me out.

Always busy, never fast service and can be difficult to shop and find products. I always avoid coming here if I have to, but the other day I needed to exchange a gift I'd received since it stopped working. They told me that the item was online only and gave me a merchandise card to order it online at home. I waited 2 weeks for it to be in stock and finally tried to order, then realized the merchandise card said "for in store purchases only". I tried to call the store hoping for some understanding since the cashier told me wrongly, yet they said they couldn't do anything about it and I had to use the card for in store purchases only. Very frustrating since this was not my fault and I was told wrong. read more

I went in to get a refund on 2 products that I got for my girlfriend that were duplicate gifts. My girlfriend asked the manager where to go for refunds and the manager rudely pointed at the register and said there. We then were pulled from the line and were taken to a separate area and a different employee tried to help us with the return, she said that I needed to use my rewards( which I did not sign up for) or a receipt, so she called over the manager and the manager said the same thing. Then said sorry and walked away abruptly. I then went back into the register line and was able to do the return with my debit card like I had read on the Sephora website. I felt like they were trying to cheat me out of $70 or just did not know what to do. Bad customer service out of those 2 employees, especially the manager. Should probably be retrained. read more

Haircut was very good. But prices are very high. 75.00 for haircut. Yikes! Did fit me in last minute. read more

they took more out of my debit card then they were supposed to. about $20 more. WHAT IN THE ACTUAL F*CK.

The staff at this location is extremely helpful. I think they're pushed to use that color IQ but it's not that accurate; many of the staff are better at eyeballing foundation. They're almost always in stock of popular, high end products, too. I scheduled a custom makeover with Kelsi and she kicked butt! Amazing choices, and she really listened as well as taught me new techniques. read more

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Sephora is great everywhere and we all know that. I like this one in particular because all of the employees are really nice, and there is a good mix of ages all wearing very different style of makeup. Whenever I look for help at a Sephora, I usually like to ask someone whose makeup I admire. It helps me get a better idea of how they will be able to guide me. Usually I judge a Sephora by how (relatively)clean their display samples appear to be. Samples are gross in general, but nasty samples are just atrocious to look at, and usually equals lazy employees. This spot doesn't have that. All the products are nicely displayed and there isn't a mess anywhere. I wish I would've scheduled a consult with this one employee I was admiring from afar. Her makeup was absolutely gorgeous, like spooky old Hollywood in the best possible way. Whoever you are Sephora girl, your look is on point! read more

Every time I've gone to this store I've had excellent customer service. Being in the customer service industry it's certainly a standard that's important to me. Maddie helped me today with my pickup order. I called and asked if I'd be able to make it a few minutes after 7, and she made it happen. Thank you Maddie! read more

Well Sephora is not a store I fit in! But I'm glad my wife can spend an hour there! And she deserves it, she has sat through me flipping through records for hours on end so... During her hour there, she asked lots of questions and the staff (all dressed in the same black and red cloak that looked like something a Jedi in Star Wars might wear) were very sweet and helpful to her! They gave her tips and advice and even some free samples! It was nice how much time they spent with her, cause I had just bought some Peanut Butter Girl Scout cookies in the mall, so while my wife shopped I ate cookies and listened to the slamming music they were playing in the store! I felt I like I was at a party it was so slamming! Anyway the store is packed to the gils, with good smelling stuff, beauty products, make up's, etc. They have a frequent customer program, that get's you free stuff the more you buy! So thats cool! All in all, the staff treated my wife like a Queen and I got to eat Girl Scout cookies while listening to slamming music! Not a bad hour of my life! read more

SEPHORA - Happy Shopper! - Cosmetics & Beauty Supply Near Me - West Des Moines, Iowa

Favorite place to get my makeup needs. Been coming here for years to pick up my regular stuff and most helpful place to try out new cosmetics. Great selection of high end make up and other cosmetics. Workers are plenty here and usually helpful. Some are outgoing and some are not, which makes you have to hunt one down sometimes to get help. The outgoing ones are the most helpful and knowledgeable. Nice space and easily located on the west end of the mall near Younkers. Store is stroller friendly but let me warn you, it's really not that much space. I don't recommend a double stroller. I find this location has inventory of what I need and want compared to the one located in JC Penney at Valley West Mall. read more

My 15 yr old son made an appy via email also paid same day he made appointment. I called to confirm as we live an hr and 1/2 away, she then told me she needed to cancel (the day before) as she was going to the farmers market . She said she had tried calling for a week but sons phone got turned off (due to him having to pay for his hair), mind you she had his email and never once reached out to him via email to cancel appt. She did in fact email him the day before his appt reminding him of his appt. With that being said she had a form of communication she did NOT utilize and is now refusing to give a full refund after SHE needed to cancel the appointment! We have obtained an attorney and have contacted the BBB. The lack of professionalism is sickening. going on 2 weeks no communication NOTHING besides my son and I calling! My son is 15 and works his BUTT off to be able to afford to do these nice things for himself and take a burden off of me (it's no burden, he insists), so for him to be taken advantage or is seriously DISGUSTING and I have found more clients that have had this kind of issue with chonta! ​ read more

DONT GET YOUR MAKE UP DONE AT SEPHORA!!! ITS A SCAM!! I went to Sephora a day earlier to ask about their make-up services, I was told that apparently they have "LICENSED MAKE UP ARTISTES" so I booked an appointment the next morning. Upon arrival the lady started doing my make up and she was being instructed what to do, she had no idea what she was doing and was making mistakes the whole time. They got my foundation shade wrong and couldn't even replicate the photo they requested of what I'd like. SEPHORA STOP SCAMMING PEOPLE!! YOU CANNOT MAKE PEOPLE PAY FOR A SERVICE THATS BEING DONE BY AMATEURS WHO HAVE NEVER DONE MAKE-UP BEFORE!! I had travelled from a different State, forgot my make up bag and opted to have a professional do it! Only to come out looking like a ghost because they had an AMATEUR do it, who couldn't even get my shade right! I had to buy brand new Fenty make up to just do it myself which I should have done in the first place!! HORRIBLE SCAM!! WASTE OF MONEY!! read more

So I went there twice in the past week. The first visit, I was there April 2nd and I was looking for things in particular and most was sold out. I was helped by Sara Beth and she gave me good alternatives. Mostly though I was down because I was getting divorced and the date I drove to DSM for cancelled on me. She was absolutely an angel and was so funny and comforting. She was above and beyond the best part of my visit. read more

As a guy I have accompanied my other half into Sephora many times. This review will be from the experience of me standing around looking at the store while the other half shops. At first glance you can tell Sephora is always kept modern and sleek with their design for the store. As I look at all the products in the store I can tell they are the "trending" items currently in society, even though I do not know what they exactly are. The products seen overpriced, but I believe their quality is high. The staff members are always friendly here, always willing to help you find something or answer questions about products. read more

When I first found out I was moving to Des Moines I googled to see if there was a Sephora nearby. Luckily, there is. This location is pretty fantastic. It's really big and they carry pretty much everything you'll ever need. Definitely go here first, rather than the mini-Sephora in the JCP at Valley West Mall. Shop at off peak hours for the best customer service and headache free shopping. read more

I went in before a movie and decided to pick up some new face masks and I asked for Rebecca's help. She was wonderful in not only explaining what the products and was for, but also for finding me some inexpensive products. She didn't just go for what was expensive but took into consideration that I might not be wanting to spend $70 on a product. Karna rung me out and she was awesome as well. She made both my friend and I laugh and made us feel comfortable. I was going to write a review in but unfortunately I lost the small piece of the receipt so I couldn't do that. read more

I like the consistent staff and their effort to help you find what you need. Always polite and stock is usually full. Great store!

Love the store. Staff always gives you the samples of anything wanted.. !Best customer service ever!

I love this Sephora! The customer service is always great and they're super helpful and kind! They don't try to push products in your face, and don't follow you around the store. They also give you samples during checkout. The store is very clean and bright, which I love! I have been here plenty of times and haven't had a negative experience yet. I hope it stays this way! :) read more

I already love Sephora stores, but this location is over the top in terms of customer service. I worked with Nikki, who did a great mini makeover for me and loaded me down with free samples before I left. While the sale/clearance section is sparse, I was able to get stuff I don't normally see at bigger Sephoras. I've had to return a few things, but the process is quick. read more

One of my favorite places to buy prestige cosmetics. The staff is always willing to give you samples of anything you want, even perfume. They have a point system that comes in handy and they give you a small "thank you" on your birthday. read more

The employees at this Sephora (save for the holiday help) are IT. They go above and beyond, offering samples and their advice on any product you could possibly need. The stock leaves something to be desired however, as they keep phasing out my favorite products. Do yourself a favor and sample some Laura Mercier or NARS products- and don't be afraid to ask for samples, the staff is friendly and want you to be happy with what you are purchasing! Ask for Chelsey if you're really lost. read more

What girl doesn't love Sephora? The store is beautiful and clean, and the lighting makes just about everything look amazing on your skin. Sephora sells some of my favorite brands, so it is a one-stop shop for me. The staff is one of the top selling points for me, too. They are helpful but don't hover, and they definitely work with your budget and needs. The company has a fabulous return policy as well, making your splurges a little less daunting if that purchase just doesn't end up working for you. read more

Had an appointment for my daughter today and our experience did not disappoint! We worked with Sam who was amazing! She really listened to what my daughter was after and is really a true artist. She provided so many tips and tricks as she applied product which we found very helpful. As a parent I was impressed that I did not feel pressured with the need to purchase every product that was applied during our session. Overall, we loved the experience... planning on scheduling an appointment of my own! Thanks Sam! :) read more