Stay away from their dog treats/chewies! My dog got so sick from their rawhides that he could not get up. He's ok now, but beware! At one point I saw a knuckle bone in their which was obviously moldy, I told the staff and they threw it out, but I should not have written that off as an isolated incident. read more

I visited the Walgreens clinic earlier this week and was very please with their customer service. I woke up at 5AM feeling awful, and wanted to get in somewhere ASAP before work at noon. I googled away and saw that you could make an appointment online. It was so convenient! I saw they had an opening at 9:00AM so I booked it right away. I got there at 8:50, and the doctor called to see me right at 9. I was in the office for less than 30 mins, and the doctor (or practitioner, I'm not sure what they are exactly called) was extremely helpful and prescribed me some antibiotics for a sinus infection. My only gripe was I had to wait over 40 minutes for my prescription when I thought it was only going to be 10-15 mins. But they were backed up, and we've all been overloaded at work before. Thank you Walgreens! read more

The staff goes out of their way to be rude! I went there today and was a horrible experience! I will never go there again!

Absolutely atrocious customer service. I called three times to see if my photos were ready to be picked up from the photo department. I was transferred 2-3 times on each call, having to wait on hold for about 5 minutes each transfer. When I was finally transferred to the right department, I was HUNG UP on every single time. This is absolutely ridiculous customer service. read more

This is probably the worst Walgreen's pharmacy I've used in 20+ years as a loyal customer. I've never picked up a prescription without having some sort of delay or payment problem. Huge lines, understaffed. Today I waited there for 45 minutes for a routine monthly prescription that I had called in two hours earlier - never got the scrip and am at home now two hours later STILL waiting for confirmation it is ready. Thanks, Walgreen's, for the incentive to switch to CVS! read more

If you want to save some money, go to CVS on 53rd. Everything's at least 50 cents more here than CVS. The same Mach3 Razor that's 10.99 at CVS on 53rd would cost 12.49 at this store. Although neither store are well stocked. If you want better service, you will want to travel downtown. It's Hyde Park after all. read more

This is a busy store with lots of foot traffic, so there is always a line to checkout but it goes quickly. The staff is friendly. Generally go to this location to use the RedBox, get some sugary treats, and cold remedies. Prices are on the high side. The pharmacy is rather slow filling prescriptions so I no longer go there for that need (I use their competitor on 53rd). read more

I have never such an awful experience at a Walgreens! The first time I came here, I had four scripts for migraine-related medications. They said they would be filled in about 45 minutes, so I went next door to Treasure Island to pick up a few groceries. When I came back about an hour later, was greeted by a line 11 people deep at the pharmacy counter. I thought, how long could this really take? The average pharmacy counter interaction is what...2 minutes long? I can be patient. Well, 20 minutes later, the slow attendant had barely made her way through TWO PEOPLE. Unbelievable. Finally, the pharmacist called an ebullient little guy off of his break to check out pick-up prescriptions. I finally got up to him after 45 minutes (no exaggeration). Then, he told me that they didn't have one of the medications in stock. Brilliant. So he checked me out for the other medications. It wasn't until I was back in my car and on the road that I realized that he had only charged me for two of the three prescriptions I had received. I thought about going back and having them adjust my bill, but after waiting for 45 minutes in line I said FORGET IT. Another time, I went through the regular line and bought some mopping fluid. When I set the bottle up on the counter, it had a coupon on it. Since the attendant was on a "personal" phone call, I didn't bother to remind her about taking the additional two dollars off. Well...she curtly gave me my total (sans discount), and I politely said, "Oh, I'm sorry, did you take the coupon off?" and she snorted and said, "YOU GOTTA TAKE THE COUPON OFF. WHAT YOU WANT ME TO DO? TAKE IT OFF FOR YOU??" Well, yeah...that's what I wanted. I've never had a problem with a stuck-on coupon in any grocery store, pharmacy, or other establishment in my life! I've worked in customer service jobs, and I have a hard time believing that ANYONE would have the balls to be so RUDE! Today, I got a call from the pharmacy telling me that I had a pick up. Well, I haven't had anything filled or refilled in the past two weeks. When I called to inquire about the prescription, they named off a drug that I picked up over two weeks ago, asking when I would be by to pick it up. I informed them that I already had the medication. While this was merely an annoyance, the underlying problem is that these people have NO idea who they're serving or what they're doling out. This inattention to detail makes me worry that they might make a crucial mistake in filling my prescriptions. We can all deal with slow, annoying service. We CAN'T deal with serious mistakes that would affect our health. Yikes. Avoid, AVOID, AVOID!!!!! read more

I agree with the sentiment that staff is so rude it must be a job requirement. Really, I have never experienced anything other than surliness from every person who works there. Yes, they're open 24 hours, but their pharmacy seems understaffed. There is always a line and the person dealing with that line is often answering phones as well as checking people out, dealing with customer questions, etc. They also don't seem to have any experience dealing with UCHP--one of the main insurance carriers for the University of Chicago and something that probably MANY MANY of their customers living in Hyde Park actually have. Why they are so confused by this system escapes me. Have only dealt with incompetent, unhelpful people here. read more

I had a customer service issue and the manager Jeremy and the retail clerk Jasmine totally handled it well for me. OUTSTANDING customer service ! read more

I'm going to give this place 3 stars. This place has come a long way. The whole inside has been gutted and revamped. This is actually a very nice Walgreens now. Its modernized. I don't use their pharmacy because of previous reviews but the other staff seems to be OK. Their lines go by quicker now and they actually had more than 2 cashiers as well. And if you lime Obama stuff, you can buy all sorts of Obama stuff and build yourself an "I love Obama" wall if you're into that. read more

I'm happy to say (drum roll...) that I'm upgrading my rating! The customer service is 100% better now. And the card machines were replaced, most likely in order to upgrade them, but the great thing is that they are much cleaner! I still use the corner of my card to punch the keys but I no longer cringe! Last Christmas I bought a DVD of a fireplace here and the hilarity which ensued was worth far more than the $2 paid. Great deal. The seasonal displays here are more extensive than at the CVS on 53rd St. There is always a big variety of Obama souvenirs, with new items all the time. read more

I just wanted to write about a great experience I had at this Walgreens, and in particular, how helpful one of the one of the store clerks, Pablo, was in my visit. I was on my way to meet my French mother-in-law for the first time, and my girlfriend let me know last minute that I should bring some wine. Now, this is a lot of pressure for someone who has so little wine knowledge as me. I scrambled to Walgreens and I happened to run into Pablo, who offered to help me. He recommended a couple wines that my mother-in-law loved, so he saved my neck! Pablo, you were very helpful, kind, and knowledgeable - thank you, thank you, thank you!! Five stars for Walgreens. read more

Just remodeled, got free flu shot! Great customer service, short wait! What a long way they have come! A few years back I transferred all my prescriptions from Walgreens to CVS because they kept either getting them wrong, or never had what was prescribed. I am seriously considering making them my "go to" pharmacy now once again. The pharmacy service was spot on, available, responsive and customer oriented. Quite a pleasure and I would definitely go back for pharmacy alone. The rest of the store has been remodeled, carrying a lot of food items that would surprise you...even though I wouldn't buy the sushi... it looked as fresh as the super market variety. They are aiming to please, and it shows. read more

Just a drugstore. Nothing much to it. 24 hour pharmacy is a great plus but nothing out of the ordinary.

Excellent experience getting my medication at this location. The pharmacist David was a true life saver getting my hard to procure meds for my upcoming cancer surgery, he went well above and beyond what most pharmacists would do to make sure I got what I needed. I would give him 10 stars if I could. read more

This Walgreens is actually pretty nice. The people are friendly and the pharmacy is fast and informative.

This is the slowest pharmacy I've ever dealt with. In the past month, I've tried to fill two different prescriptions that were out of stock. I had to wait an additional 2-3 business days to receive them. Additionally, I put in an online prescription refill request that is not processed 5 hours past my requested pickup and almost 24 hours past the completion of my request. No other status information available as to when I can expect it to be ready. This is the most convenient pharmacy for me, but I'm strongly considering driving the extra miles to fill my prescriptions elsewhere. read more

I like the 24hr convenience. They have more of a selection than a lot of their other locations. Pharmacy is always speedy and quick. Lines are always long yet they always have at least 4 registers open, I never understood that. Overall a good place. read more

Imagine the scenario: it's Friday night, you're drunk, you're belligerent, it's 2:00 AM and all the eateries within walking distance in Hyde Park are closed for the night. And you're hungry. What's a broke college student to do? In your hour of need, you are drawn to that one shining beacon in the darkness: Walgreens. You clumsily lurch into the store and purchase several boxes of Deerfield Farms microwavable pizza for a dollar each. The cashier raises an eyebrow as you attempt to count the correct number of bills while still maintaining a thin facade of sobriety. And then you go back home and stick like, three, in the oven. The moment they're done you stuff the first down your gullet like it's your first meal in days and you feel tremors of delight shooting down your spine as all that wholesome saturated fat soaks up the night's dosage of whiskey. When you pass out an hour later, you are restful, and at peace. read more

I was in dire need of glasses so spur of the moment me and my husband decided to head to Walgreens because we knew about they carried the eye pharmacy. When we arrived Melody was at the desk and was extremely pleasant. She had the best personality I've ever seen in any Walgreens and then shortly after that we met Andrea. We were inquiring about which insurance would be better for us to use because my fiancé in an employee as well but we didn't know all the restrictions to using the insurance. Andrea made a mission to get us answers and she did! Minutes after she said give me a second I'll find out for you she came back with answers and cleared all our questions. Absolutely amazing! She administer the first part of my exam and was quick and pleasant. The eye doctor was very knowledgeable and easy to work with and honestly I just love the entire eye care staff. When my exam was done Andrea helped me pick the perfect glasses for my buck! She was absolutely amazing. Melody was as well. Overall I had a very pleasant experience and I will be returning! Great job team! read more

I wish I could give this location zero stars. It's always completely slow with only one or two registers open even though there are over ten people in the line. Today I realized why all the employees are so out of touch though. The manager is so completely rude. I understand it's the holiday season and they are tired but don't be rude to your customers. It was a man with glasses who was my cashier and he wore a vest different from all he other employees so I assumed he was the manager. He was RUDE! Common courtesy as simple as asking if I would like a bag for my heavy items wasn't even done and when I told him about his mistake he got an attitude with me. Newsflash sir, I'm a business owner myself, I was trying to help you out. I will not come to this Walgreens anymore and I now see why they are so lowly rated on yelp. Glad to know I'm not the only one who has been treated terribly at this location. Never again. Johnathan as the managers name by the way. read more

How is it possible that the biggest drugstore in the US messes up one's order each time it is not automated? HOW? Each time it is the same circus, I ask to get 90 pills and I tell them my insurance will reject it but I will pay cash. Each time I receive an email telling me my 30 pills are ready. Sometimes I have to call 3 times until it is correct. I complained to the pharmacy manager who told me to call and ask for the pharmacist. It does not help. read more

I've become less enthused about the Walgreen's since I started living in northern Hyde Park. The aisles are overcrowded and poorly organized, and it seems to have more gimmicky/gift merchandise (toys, cheap clothing, discount candy) than actual useful stuff (beauty/hygiene products, cleaners, stationary.) Also, the store is dirty and poorly lit. The over-the-counter pharmaceutical section is extremely difficult to use; it has taken me over 5 minutes to find Advil, though this might just be my issue. Nevertheless, it is always guaranteed to have traffic since so many bus routes intersect there (as well as the Metra) and it is the closest real drug store to the University of Chicago campus. I go here more for fun or to look at the magazines than to actually shop. Two things hat you could feasibly go here for are certain basic groceries (orange juice, water, milk, crackers), which you can buy here for considerably less than at Hyde Park Produce, University Market, Harper Foods, Treasure Island, etc., and tobacco products. It's a great place to buy cigarettes: there are usually slightly discounted deals if you buy two of the same package, and they have virtually every brand on the market behind the counter. Harper Foods is more convenient to campus but much pricier. Also, it's virtually the only 24 hour general retail in sleepy Hyde Park, and the only 24 hour store accessible easily from campus (the AM-PM at the BP station at 52nd and Lake Park might be open 24 hours, but it only really accessible by car), which makes it a destination. read more

In this day and age it would seem that customer service has completely left the building and has been replaced by rudeness, uncouth and idiotic behavior. Before I get started with this nightmare, the problem is we continue to go to places like this even after such horrid treatment. Companies do not act as though we matter sometimes but we will see how Walgreens upper echelon plays this out. I make a purchase of $17.74 and I give the cashier $28.00, simple enough right? Wrong! Next I tell her I have the change and so I give it to her. She gives me a dollar back but pauses and I realize right then and there that she is a little confused but she figures it out slowly. as she reaches for singles I tell her "I gave you $28.00 so you owe me a ten". She agrees but wants to get a manager to double check with I am fine with. The team lead comes to the front and actually demonstrates some finer points of customer service by apologizing for the wait while maintaining a high level of professionalism. After about 6min of waiting for her to count the drawer not counting the 5min it took her to come up front she says she has to check the computer in the back and this is where I start to lose my compassion for retail seeing as I have managed for years. after about 2min she returns and says that the drawer was only over a couple of cents. Well now how could that be when my order was $17.74 and the cashier told you I gave her a $20 and some singles? Obviously you have done something wrong is what I'm thinking and so she calls the manager to the front. Mr.Porter comes to the front after a few minutes and I explain to him I don't have time to wait for him to count the drawer again. I suggested he take a look at the camera and that will show him that I gave her a $20 and some singles but he said he had to follow procedure. Upset obviously now because I have been in Walgreen picking up items for a cold and waiting almost 20min with a blistering headache, I convey my disdain to Mr. Porter who does not care and tells me since the lead counted the drawer he doesn't have to give me my money back. As a boxing and muay thai coach I have never had many problems much less someone telling me that they were not going to give me what is owed to me. So now I tell him to just count the drawer. almost like magic because I am at a bad point right now, the cashier says something to the store lead, the store lead says something to the manager and he gives me the ten. Bewildered i shake my head and walk out only to hear the manager's true immaturity shine through laughing with the store lead and telling her I'm not just going to give him a ten. So I turn around of principle and ask for the manager so I can explain basic math and why this is a problem. his response was you have your money and yet your still here. Of course i am jackass because you didn't acknowledge my standings as a customer. I am not your friend from your neighborhood but a paying customer. After some back and forth and Mr. Porter not getting it he actually told me it's over and walked off. Rude and ghetto, hence my post. If not for Mr.Jordan, Bradley and a few others whose names I don't know, I could have easily given this walgreens one star. read more

I live on the North Side and have easy access to lots of Walgreens; when I lived in Hyde Park I went to the one on 55th St. Unfortunately, the problems you present regarding layout is not unique to the Hyde Park store. Just about every Walgreens/CVS/Osco has a confused pattern of aisles and products. I guess it's brilliant marketing - in order to get to the thing you want, you have to pass a lot of displays of stuff you don't need but may pick up anyway if the price is right. read more

The cashier gals are nice enough....... but overall service is horrid, slow, etc. Can never find anyone to help me find things. Don't even bother calling the pharmacy, you'll never get through. read more

The pharmacy has great customer service. I couldn't be more pleased with the staff that works in the afternoon/evening. The Pharmacist is one of the nicest people I have seen working behind the pharmacy counter. He goes over and beyond for his customers. The techs are great too! read more

I want to thank Walgreen's associate, Kamesha, for her patience, assistance and excellent taste exhibited when she helped me buy make up for a photo shoot I had that day, Saturday, October 23, 2010. I almost never wear make up and needed almost everything. I told her what I wanted: to maintain a natural look, not to look older (I'm 43) yet look good for the camera. She accurately chose the appropriate foundation color on the 1st try, chose complimentary colors for everything else and encouraged me to go beyond my comfort zone and try a little shimmer on my lips. She told me how to apply everything. I purchased everything she recommended, even the shimmering lip stuff and was very pleased with the results. My photos were awesome. The foundation by Iman is great! I like it much better than Mary Kay, Mac, and Fashion Fair. I may even start to wear a little make up every now and then. I will come to this Walgreen's again (55th and Lake Park in Chicago) and look for Kamesha if I have any other make up needs. read more

Staff who treat customers like cattle, long lines, barn-like atmosphere. Always leaves an unpleasant taste in my mouth.

It's ok when i need to grab something in a hurry and go that I can not get at treasure island. The customer service is always ok, but the line is soo long. Which normally I don't mind waiting..Until one night I was sick as a dog when i came home from work and needed some NyQuil...This was about 11:30 or so at night...Why was the line soooooooooooo long??? At 11:30 at night on a Wednesday??? I ended up grabbing the NyQuil and heading to the pharmacy part of the store for a ring up. read more

I totally agree with Terry S's review in regards to this Walgreens pharmacy. WHY is it even allowed to exist? Quite simply, it's a joke. I was subjected to a situation similar to Terry' S's last year. At the time, I had a job where I could work from home 3 days a week. I submitted a presciption online (like I had always done previosly) when I got home from work that evening. Since I knew I'd be in Hyde Park working from home the next day I chose to have it filled at that location and not the one that I normally would go to on Washington and Dearborn. Terry, the same girl was obviously working the front counter because when I arrived there at 12:30pm I was told "girl, sorry, we don't have it." I even took the printed e-mail confirmation that had been sent to me that morning, showing that my prescription was ready. All she said was "chile, I don't know what be happening with that online stuff." Classic...... Needless to say, at that point, I asked to speak to the pharmacy manager (another 10 minutes) who filled my prescription (another 15 minutes) and I was on my way back home (yes, this took time out of my work day). When I got home, I called the corporate office to complain. I did receive a call back from both the store manager and the regioinal manager. I won't go into details, but, suffice it to say, I did tell them that I am no longer using that Walgreens pharmacy. I'm saving myself the aggravation and using the one at Washington and Dearborn (the nice, professional, speedy pharmacy). read more

Their pharmacy department flat out sucks and their service is terrible and lacks confidentiality when the pharmacy technician yells out "Do you have the prescription for _____." Had a prescription sent in at 5:30 PM. Went to pick up at 8 PM thinking that was more than enough time, wait in line for 20 minutes to find out they haven't filled it yet. The pharmacy tech asks me to come back in 15 minutes, I thought I'd give it more time and wait a half hour. So I walk back to the pharmacy and wait in line for another 10 minutes just to find out they lost my prescription. It seems that they don't have a set area for the scripts and none are organized or in order to help them find patients' prescriptions as they bounce from one cupboard to the other, slamming doors because they're getting frustrated. A new technician who helped me the second time asks me to step to the side because they have to "redo it." If there was a way for me to give zero stars, I would do just that and I'm a pretty patient person. The overall wait was well over an hour - standing in line or standing off to the side. It was plain ridiculous. I truly can't believe no one threw a fit because of how long the wait is. I'm not understanding how hard it is to grab someone's prescription and then cash them out... Never again. read more

Unfortunately this place isn't the easiest place to avoid if you live in East Hyde Park. There is one saving grace to this place: it is open 24 hours. Good for when you want to get late late food or whatever at 3am. But there's little else good about this particular Walgreens. There are frequently very long lines due to lack of staff. Some staff is quite nice but a good deal of them seem like you just bothered them by being there. Most importantly, avoid their PHOTO department. Took six rolls of film there to be developed. In the end they only processed one roll of film, destroyed three rolls of my film (there go my Rally to Restore shots), returned one roll without attempting to develop it, and gave me a set of someone else's shots. Luckily I looked at the photos and told them that they were not mine and they tried to convince me that they were. Then they told me to look at the negatives for that roll and it was even the same negatives for the shots they gave me, meaning that not just my shots are gone but they misarranged too other orders. They were nice enough to repay me the value of the ruined film but I'll never be able to get back those photos. Oh well, but I will never go back to them or another Walgreen's for photo developing. read more