I've been a Walgreens customer for over fifteeyears. I used to go to the one off Silver Star until I moved to Apopka 2 1/2 years ago. The Main Street location is less than ten minutes from my house so it only made sense for me to start coming here. For a while, I didn't need to come as often since my insurance provided a delivery service for my main medication. But after going septic last year, the hospital sent this Walgreens tons of medication for me to have - and some follow up medication I still have to take even today.
I cannot tell you how many times I've had such poor interactions with the pharmacy staff here! It shocks me each time I get an attitude or a rude response from them - I keep thinking maybe it's just one of those days for them - but it seems to be an every day issue with all of the staff! Countless times I've called to get prescription statuses (since I've come to find that the App doesn't always update) and I always get someone who catches at attitude with me for simply asking the reason for the delay or how long it'll be until it's completed. I've literally been talked to condescendingly and even hung up on once.
But once I got my prescription, I'd always shake it off. Today, however, was the last straw for me. My doctor prescribed me something today that is very much needed considering the symptoms I currently have (similar to when I first got sepsis and ended up hospitalised for a month). I dropped it off a little after 3 PM and the lady asked if I'd like to wait till it was filled or come back another day. I asked how long it'd take and she said "About fifteen minutes". I said no worries and proceeded to wait in the parking lot.
I had to charge my phone anyway and I didn't feel well (hello, I need the medication!) so I parked my car and waited. 15 minutes go by... no call or text like I usually receive. Ok, no big deal, I'll wait 5-10 more minutes. Finally, an automated call saying there's a "delay due to insurance". I'd gotten this response in the past and a pharmacy staff had told me it just meant they were still filling it / getting confirmation from my insurance company.
So I figured I'd give it another 15-20 minutes.... but still no update. By this time, it's 4:00 pm. I'd been waiting for an hour exactly and since the automated system and app never gives any other information, I decided to call and request to speak to a representative. The woman tells me "it's still being worked on but should be ready by 4:10 PM today." At this time (by time they actually answered the phone), it was 4:06 so just to confirm I asked, "so in 4 minutes then?"
The lady just grunts out a "mhm". No sorry about the wait or an actual verbal response of a "yes" - what is this, effing McDonald's?
So I wait. Before I know it, it's 4:15 and it STILL WAS NOT READY.
Fast forward to right now at 4:45 and it's still not ready. If I continue to get worse because this POS location didn't do their job or AT LEAST give me a proper estimated time, all hell will set loose.
Once I actually get my medication, I'll be moving my business to the Rock Springs location where my family has told me is so much better and actually has customer service. read more
