On Dec 8th i received a consultation for sisterlocks from Sabrina Davis at her salon "Queen of…read moreroots" located in Orlando, Florida. She told me my 12" -14" hair was too long and she didnt want to lock that much hair. She told me to cut my hair to 6" and told me the cost at 6" is $1,680 and charged me $150 for my consultation. The deposit was $300 to reserve my days for install. On feb 9, i cut my hair for an undisclosed price of $70. On February 15. Sabrina was late and we started 1hr late. she measured my hair and told me my hair length is 8" now and it grew 2" in 2 weeks. She completed 1 quarter of my hair and told me the remaining balance is over $1400. I told her that wasnt the agreed upon price. With an attitude sabrina explained that the extra 2 inches of hair growth cost additional. I let hwr know i was upset. I left her talking about me, negatively, to her assistant.
On the second day Sabrina told me that my session does not include a sisterlocks starter kit despite what i heard and i have to purchase the products.
My hair was installed, with a 4 pattern. she told me i need sisterlocks shampoo and she has no choice but to improvise. She gave me a starters kit as a favor and said to use this until my order is delivered. She left 1 to 1.5 inches of loose hair at the ends. My hair was in a fro.
On February 23rd, I did my first wash. The front of my hair immediately came out. I text Sabrina, who told me to come in that same day to retighten the front.
On March 9th, I return to Sabrina to do my first retighten. She accused me of sabotaging my own hair and pulling out the locks. I explained to her i followed thr maintenance as i was taught but my hair continues to unravel.
On March 23, 2 weeks after my retighten i met with another consultant in Orlando and immediately she was concerned. She explained to me that my grid has been lost and most of the locks has slipped out completely. i learned that my locks were too big and they were beginning to bunch and i had a mixture of brother locks and micro locks and that my ends are too loose and this will cause unraveling/ slippage. I showed her a picture of my locs after install (advocating for sabrina) and she said the picture shows that they were not install correctly. She stated that she does not feel comfortable retightening my hair because they werent sisterlocks. She told me some rows contained different sized locks and many locks had enough hair for 2 locks. She said my hair density can hold about 600 locks and not the 400 that were installed. She installed tester locks throughout my hair, and noted that my lock pattern was not a 4 but a 3 because the 4 already showed signs of slippage and distortion the moment she installed the tester. they were significantly smaller and Tighter. She told me that these were a large, and i noted that they were smaller than the medium locks sabrina installed. she told many more things.
I am beside myself. I am hurt. I paid for sisterlocks but what sabrina installed was a combination of brother locks and micro locks. She showed me how to maintain my locks that eventually caused them to unravel within a week and then tell me she has to charge me for repairs. She accused me of sabotaging my own hair, scolded me for not caring enough to maintain my locks, and had an attitude with me. I made multiple remarks about the loose ends, the large locks, the uncontrollable fly aways, the inability to part my hair and the afro look i was left with and her reply was "its supposed to look this way", "who is the professional"? I made diligent efforts to prevent, slow, and manage the slippage including braiding, twisting, bunning, and sleeping with a bonnet. I was losing hope that my hair can lock and whether sisterlocks was really for my hair type. When the new girl first saw me and my hair she immediately told me "by the size of those curls at the end of your hair, i can tell this is not your fault...but the fault of the consultant". She discussed how healthy, and strong my hair is, and how my "beautiful" curls will lock with ease and still have a curl to it. I requested a refund as i didnt receive the sisterlocks i paid for and sabrina told me to take her to court.
Sabrina (my #1 stylist for my natural hair since 2009) will reply with her usual response to dissatisfied customers; blaming me for my hair and saying i should have returned to her and pay $300 for her to fix it and be in this biweekly/ monthly cycle of me paying her $300 to fix her mistake and her scolding me for not being able to manage her mistake at home. I get it, she has an image to uphold, but we know the truth and these pictures cant lie. Would anyone look at these and say these are sisterlocks and this is how they are supposed to look after biweekly maintenance?
