Timely service, very friendly and professional service person.Had my issue diagnosed and fixed…read morequickly,even saved me some money with a used part that would have been pricey new. Would highly recommend!!

I had a breakdown of my refrigerator. We called two other appliance retailers in Mattoon before…read morecalling Broadway Appliance. One advised they only work on units they've sold, and the other advised they were 2 to 3 weeks out. When we called Broadway, Tanner advised he had an opening 2 days out, which we scheduled. I had guests visiting the house at the time who were isolating due to the virus. Jessie the technician arrived at the time scheduled and was respectful and properly prepared for the situation. He provided a temporary fix to the refrigerator and stated exactly what steps he was taking, and parts he was ordering for the repair. The parts came in one day earlier than he estimated, which in turn Jessie made the repair one day earlier than he initially indicated. Jessie was quick, neat, well mannered and knowledgeable. We wholeheartedly recommend Broadway Appliance.

I went to Home Depot to pick up our Christmas tree on 12-8-25. I will say that the two workers I…read moreencountered were very nice and friendly. The managers of this Home Depot need to make sure that whoever is working on the Christmas trees know how to use a chainsaw and power tools. The worker tonight was struggling to trim the bottom because he did not have the tree secure. He also did this without safety glasses. When he moved to drilling the hole in the bottom, he only drilled a half inch and then handed me the tree because the battery died. I asked him if he could get another because I needed that to put my tree up. He said no, they only had the one battery... at Home Depot. I drilled the rest at home. I am glad Home Depot had trees available but would almost of preferred a fake one after having to mess with the drilling at home.

I really hope HOME Depot in general goes out of business very poor ethics. Do not buy any Samsung…read moreappliances there. They are junk and their is no authorized Samsung dealers in the area. I fought with Samsung approximately three months to get a check for a defective ice maker they said they would pay to get replaced by a local business if I submitted my paid invoice they then denied it! The carpet install is another joke they say they offer free installation and I saved thousands on flooring at a local company. I ordered a door which came in wrong and had a tough time getting the issue resolved. I since moved out of state and was almost ripped off 10k by sending a water sample to a place that the home depot associated with. I literally just called and closed my HOME Depot card today. It is very unfortunate that you have to drive to Effingham, Terre Haute or Champaign to have other options. BUYER BEWARE! It was just posted HOME Depot today eliminated 800 jobs. I do feel sorry for the employees that work their if home depot goes out of business but very poor ethics for consumers that shop there.

I called twice to get an appointment to have my dishwasher looked at. The first time a lady…read moreanswered the phone and told me it was the pump and the cost of a new pump is more than the cost of a new dishwasher. She would not schedule an appointment. I called back later and talked to a man, and he said the same thing, and stressed that he was just trying to save me the cost of a service call when it was OBVIOUS that I needed a new dishwasher. I asked him if the supply line could be clogged and cause the problem, but he said that would not keep the dishwasher from running. I had a plumber come out for something else, and he found a TON of sediment in the water supply line. I bought a new supply line, he installed it and the dishwasher is now getting enough water to properly run. These guys don't want to repair your appliance, they just want to sell you a new one. No thanks!

We purchased a fixer upper and needed to purchase all of appliances quick. I always try to shop…read morelocal and ask on social media for suggestions. The overwhelming response was Charleston Appliance Center! I walked in and was greeted with a smile and how can I help you today? Within 30 minutes I had picked out my appliances and guess what? They had them on the showroom floor! This is another reason to shop local when you can. So many people shop at big box stores and may save a few bucks but just wait until you have a problem.

I bought a new refrigerator/freezer to replace one that was dying. My house is a split-level house…read moremaking it difficult to get large appliances up the stairs and into the kitchen. It took 2 attempts, but they were finally able to get the old fridge down the narrow stairwell and around the stair railings without damaging anything. New fridge is installed and appears to be working fine.

miserable service experience on a refrigerator. Technician quoted over $900 of GE parts to fix…read morewithout performing a single diagnostic test. When challenged, he stated he did not need to perform any , the information we gave him told him everything he needed to know. Charged $100 and disappeared. Pathetic excuse for a service call. I called the store to speak with a manager about my experience and was not allowed to speak with a manager even after I explained the issue in detail to her as she insisted I do. Really? Dick Van Dyke can kiss this 20 year customer goodbye. Costco beats them all day long on prices and ChatGPT and YouTube are a hell of a lot better at service. By the way, the new part I needed was $40 and took 10 minutes to install.

I just got off the phone with Mike Kull who originally sold me my beautiful kitchen cabinets. I was…read morevery happy with them. I also purchased my countertop through them and then fast forward about a year. I had a fire in my home and had to have my bathroom redone. I liked the idea of having matching cabinets in my bathroom. I additionally ordered cabinetry for my laundry room. After the cabinets came in my contractor noticed the doors were not the same as the kitchen and that the order was wrong. Becky who designs cabinets from there admitted that she had made a mistake (oh f---) were her words and ordered quarter overlay instead of full overlay doors. Since it was their fault they made it right at their cost.My kitchen cabinets have smoke damage and need replaced. Kull Lumber has "chosen" not to work with me and refuses to order my cabinets. So my business is not good enough now. Why? Because they made a mistake. The cabinets that I want are the ones I have. They initially gave me a quote to replace them and then decided not to order them. I highly recommend you go to another company for your Custom made cabinets. Mike would not even own up to making the mistake who talked to him. He chooses not to do business with me. Becky made an error that cost their company thousands of dollars. I didn't make that mistake. It's sick how they do business. DON'T GIVE THEM YOUR MONEY. Go To another company. And I might add that they refuse to allow me to order from a different representative in the area. If they don't want to work with me that's fine but they are trying to blackball me from getting my cabinets replaced. Mike said he wasn't but that's exactly what he is doing. Don't let Becky design your cabinets. She will try and tell you what to get and she doesn't give you all the options. Them when she makes an error the company will make it hard for you. Go ANYWHERE but Kulls.

The owner came out the day after I called and looked at my unit. He gave me an estimate on the…read morespot, and the new unit was installed on the first day MY schedule allowed. They were in and out within half a day. When I called later with a small problem they returned in less than 15 minutes (about the time it takes to drive from their place to my home, so they must have left immediately) and had everything back up and running within just a few minutes. The guys were all very courteous and patient with my numerous questions, gave me reassurances, and seemed very knowledgeable about the system. It's been over a week, and I am loving the new system! Thank you! Also, their driving was FINE!

Hopefully they are better at HVAC then they are at driving! Not following the rules of the road and…read moredisregarding traffic signals and the company's truck must not have working turn signals. Very unprofessional. Based on your reviews, you have decent HVAC people but if "Your Goal is My Comfort" then make sure I feel safe on the road. This happened on 22nd street of Decatur. If you are going to drive awful in a company vehicle, please note, you are representing the company when doing so. I'll be sticking to Design-Air for the future, I think.

We were in the market to get a new mattress. Friends recommended we look here for our needs. We…read morewere very impressed with how we were treated when entering the store, the knowledge the owner had for all the products carried, and not being pressured while we looked at the different selections. Great people!

Englander is the best mattress on the market. Their pricing and service is great!!! You won't find…read morea better mattress anywhere for a cheaper price than Mattoon mattress factory!!!! Be sure to price your next mattress through them first!!!!!