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Mattoon, IL

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Paradise Heating & Air Conditioning

2.3 (3 reviews)
Closed • 7:30 am - 11:30 AM, 12:30 pm - 4:30 PM

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Dick Van Dyke Appliance World

Dick Van Dyke Appliance World

(140 reviews)

$$$

I bought a new refrigerator/freezer to replace one that was dying. My house is a split-level house…read moremaking it difficult to get large appliances up the stairs and into the kitchen. It took 2 attempts, but they were finally able to get the old fridge down the narrow stairwell and around the stair railings without damaging anything. New fridge is installed and appears to be working fine.

We called them to check on the ice maker that wasn't working from the Cafe fridge we purchased from…read morethem. 6 hours after they were supposed to arrive the repair person got here. The initial repair person that came clearly had no idea what he was doing, and spent about 20 minutes trying to figure something out before he called in backup. Once the other person came he repeatedly said to the first person " Are you drunk? Now I'm really worried. You need to go home and get some sleep" And then later "Just go home and get rest. I'm worried about you." This was a really strange and uncomfortable situation. The second guy kept trying to show the first things, ask him questions, etc. The first guy literally could not do anything or answer a single question. Ultimately, I was told it was a $500+ repair for an issue, but nothing was shown to me, and after asking to have the quote emailed to me, I never actually got it. Unprofessional from the beginning, and wildly bizarre that they would send someone out who was in such a state. (Not to mention still charging me for the visit).

Mattex - A clean condenser is a happy condenser. Before and after photos from a recent AC coil cleaning service.

Mattex

(8 reviews)

Our House was built in the 1950's and most things had been changed except our furnace. It was a…read moregigantic, gravity flow, coal burning, converted to gas furnace. Oh and I almost forgot an additional blower added sometime in the disco era! Needless to say it was a mess in every sense of the word. We received a flier from Mattex in the mail. We thought we would give them a call if nothing else it will be fun watching them run away from the house. We've had estimates before from other companies and they just couldn't or wouldn't touch it. Monday September 19th Trevor Buford shows up to our home and consulted with us. We figured out what our needs were and how to achieve them. We have pets, allergies and my husband has asthma. Trevor did not run away, instead he built us a system that was tailored to our every concern. He even found a way to put in Central air, major bonus feature! We couldn't believe how fast the turnaround was from consult to install. We opted for a Trane system and once we had all the financials figured out (he is great there too) we were on to the install. Monday October 3rd Trevor and his team Jared, Seth, Cole and Dustin were at our home by 7:58AM ready to work! Everyone was prompt, curious and well versed professionals. Everything about our furnace is beautiful. I cannot thank them enough for their hard work and attention to detail. Our house is so thankful too. I am waiting patiently for our first utility bill. Thank you Mattex, Trevor and your superior team Rachel and Eric Mattox, Mattoon IL

They got out here pretty quick. The first guy, Zach, seemed more intent on selling me a nearly…read more$400/year maintenance plan. He couldn't loosen the shower valve cartridge so told me the repair was going to be $1800 plus $700 for the water filter. He then proceeded to "caulk" right over the old moldy caulk with silicone. It neither stopped the leak nor looks professional; it looks awful. The next guy, Gage, was able to loosen the valve cartridge which meant a $500 repair plus $700 for the water filter. He was able to get it done but forgot to fix the caulk issue.

Paradise Heating & Air Conditioning - hvac - Updated October 2026

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