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WakeMed Urgent Care - Garner

4.0 (4 reviews)
Closed • 8:00 am - 8:00 pm

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4 days ago

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1 year ago

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WakeMed Garner Healthplex - HALLWAY WITH NO PRIVACY

WakeMed Garner Healthplex

2.3(19 reviews)
2.0 mi

I visited this location today. My 15 year old daughter passed out so we immediately took her up to…read morethe ER. While waiting in the lobby I called a loved one and she was praying for my daughter and I. The triage nurse calls my daughters name. We walk into the triage room. I'm standing there quiet, phone to my ear and the nurse tells my day to be weighed. She looks at me...and rudely says I can't be on my phone. I shake my head ok. We immediately sit in the chairs next to her desk. I hang up my call. Look at the nurse and say, it's been a lot today..can you just be kind, have compassion...my daughter passed out...I have surgery in less then 24 hrs. Tears are welling up. She says to me. Are you talking about me. I say yes. Please just be kind. She then says to me get out. Get up and get out. Demands I leave. Calls the security in to have me removed!!!! I ask to speak to a mgr...no one says a thing. Security tells me I got to go. Then tells me I can't be in there with my daughter to which I immediately tell him he is wrong. My daughter is under age. I then ask for a mgr. He goes to get one but another nurse calls my daughter. I speak to a mgr when things calm. She basically tells me the nurse was asking me to wait outside so someone else could help me.....not cool. I will be filing multiple complaints to make sure Lisa the triage nurse understands how NOT to act when people are in need. Not ok. I honestly don't know if I will be back. I'll more than likely drive far for better care. 100% believe it was fueled by racism!!!

12/30 4:37 P.M. ENTERED 5:20 P.M. TRIAGE…read more 8:30 P.M. TRIAGE again 9:20 P.M we just checking to see if you're still here in EXCRUCIATING unexplained backPAIN... that's gotten worse 10:37P.M. exam rm 11:10 P.M. young nurse stops by to admire my nails, sneakers & cell case [bling] 12.a.m. still -NOTHING! PAIN has eased from 8 to 10. Apparently, there is no staff...to Meer the demand of the 7 who were ahead of me. (Jisrcan observation)....Shifts have changed. Many are sitting at computers...and me im.now passed vested-So I wait. Never to return. WORSE ED experience ever.......

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WakeMed Garner Healthplex - After 6hrs of WAITING in ED of Wake Med Garner..  I'm OVER IT

After 6hrs of WAITING in ED of Wake Med Garner.. I'm OVER IT

WakeMed Garner Healthplex
WakeMed Garner Healthplex

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WakeMed Urgent Care - Garner - urgent_care - Updated May 2026

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