I fell at the airport on the way to Las Vegas and broke my femur. This was on a Sunday, Dr. Whitlock operated on Monday. After researching my injury, I read it was a rare break because it started at my prosthetic knee and formed about a 9 inch fracture. I am thankful to be at WakeMed. I had very little post operative pain and was accepted into WakeMed Rehabiltation Hospital. I am sure Dr. Whitlock played a part In this. I could not have had a better experience. read more

Lexi at the front desk is unnecessarily rude, cold, and unhelpful. I asked about scheduling additional OT appointments 2 weeks out so that there would be no break in my biweekly appointments for tennis elbow given that's what the dr ordered for 6 weeks, and she told me no need to schedule at that time as I had 2 appts the next week. Well, the following week when it came time to schedule for the following week, nothing was available. Given it's her JOB to schedule, so she intimately knows that appts book quickly so you need to book several weeks out, it's inexcusable she brushed me off this way. Zero compassion from her. She should NOT be in a customer service role. Put her in back office away from patient interactions. read more

We are early in the process of healing a fractured ankle. My accident was on a Sunday. Monday morning they called to set up a visit with Dr. Harris Thursday and scheduled surgery Friday. My Thursday appointment was for 8:10 and they saw me earlier than that time. It had been less than one week do it is too early to know how the surgery outcome. I do appreciate the professionalism shown so far. Three week postop update. Surgery went as planned and Dr. Harris did a great job on the sutures. The recovery for this is very long so hard to tell what the end outcome will be. So far my expectations have been met, thank you Wake Ortho. read more

This group has been taking care of mending my busted up limbs since early October. It hasn't been easy for anyone in this process. Dr's and trauma surgeons are not the gods we try to make them to be, they are human just like the rest of us and subject to making snap judgment calls based on the facts as they know them and the immediate circumstances at hand. There is still a long road to go down, more specialists to see etc, and this group is providing the best guidance and care they can under the circumstances. read more

I'm literally flabbergasted by the level of care my husband received last week. He had been dealing with severe and worsening back pain for over a week to the point that he was unable to walk or put weight on his one leg and ended up at the ER. He was then given an xray and referred to WakeMed Ortho. We were able to get an appointment in a couple of days by driving to the Garner office from North Raleigh. Upon arriving, we were put into a room, less than 5 minutes later Dr. Regan came in (having apparently reviewed the xray) and said that he was confident that we were dealing with a herniated disc, that most cases resolve itself within 6 weeks and that he should begin to see improvement within 2 weeks. We asked about pain management since he was unable to sit up, or work and could only stay comfortable laying down. He told us he could give him a couple more days of pain meds but that was it. He said an MRI was absolutely not necessary despite my asking about the possibility of spinal injections to deal with his pain (which he said without an MRI it would be impossible to know where to inject - and yet somehow they didn't need an MRI?) Basically my stoic, high pain tolerance husband who was in excruciating pain was told to buck up, and that it would get better and no follow up was needed. When we left, we decided that he would go to his primary care Dr. who he has been seeing for over 10 years. This Dr. got him in the same day, immediately ordered an MRI, gave him some meds to keep him comfortable (his blood pressure was extemely high due to the pain level) and said he would send him to a trusted Ortho collegue for evaluation once the MRI resoluts were back. Lo and behold, once the MRI results were back today, they showed that all 5 lumbar discs are bulging, and 2, are herniated, with possibly a 3rd as well. We're waiting to be seen at the new Ortho for evaluation and discussion on how to manage his pain since he still can't sit up, put weight on his leg, or work. I've never been to a Dr. where we felt more dismissed, devalued and frankly it almost felt to us like they thought he was simply there looking for pain meds. I completely understand that Dr.s have to be very careful about prescribing pain meds in current culture, but to just dismiss someone in that much pain, without even examining him (he never even laid one finger on him, no one took his blood pressure, nothing) and then to say that no further testing was necessary and nothing further could be done is so absurd that I can't even wrap my head around it. Hell would freeze over before I would ever set foot in this practice, or recommend it to anyone for any reason. read more

Full disclosure...I have never actually been to this doctors office. That is indeed why I chose to give them 2 stars. I was looking for an Orthopedist to get my foot checked out and came across these guys here on Yelp. I called yesterday to make an appointment and was on hold for 5 minutes. Who knows how long it would have actually been if I didn't hang up. Let me be clear, I was not on hold after speaking to an actual person. I was on hold after going through the prompts to make an appt. I called back a second time and this time, it rang about 15 times before I decided to hang up. Today I tried once more and again went through all of the prompts, only to be placed on hold. Are the doctors taking their own calls here, or is the receptionist THAT busy!? All I know is they lost out on a new patient, because I called somewhere else, they answered the phone and I made an appt. read more

While the docs deserve higher ratings, this review encompasses the practice as a whole, including the 3 visits I've had at 3 different locations. Wake Ortho is a big clinical group that is spread out over the county. They have several offices and even more providers with different specialties. With one phone line for scheduling. And that phone system is FAULTY. Just the other day I was calling to see if I could change my appointment date and the first 4 times I tried it just rang and rang and rang. I called one more time and the hold system actually picked up (where they guy says "thank you for waiting" etc) and I waited ten minutes before hanging up. I called back later and was actually able to talk to someone and reschedule the appointment. Reception customer service is based on who answers the phone. Some of the girls are very nice, but there is one girl that works at the New Bern office that is very abrupt. The first time I spoke with her on the phone all she asked to identify me was my birthday. ? When I was a receptionist we were required to ask the patient's name first even though it is easier to look someone up by their birthday and then ask their name because it's more personal and as a patient you feel like you're getting a better experience. Reception is the front line. That is everyone's first impression of a clinic, either on the phone or in person. If the reception team is curt, rude or impatient it can ruin your impression of the clinic as a whole. My first visit was at the New Bern office. It was busy. The front waiting area feels like you're in some kind of free clinic. The general feeling I got was cold; it was not warm and welcoming. I had to wait a while to see the doc. When I was taken back to the exam room things got much better. The practice area is very nice and clean. The exam rooms are minimalist but comfortable. I spoke with a PA first and was examined by him. Then had xrays. The xray team was very nice. Then I saw an Orthopedic trauma surgeon. Also very nice. Very informative providers. On my way out I stopped by the front desk to check out after being told to schedule an MRI and she told me that I would be called by the medical assistant to schedule that. The next day I still hadn't heard from the medical assistant so I called because I was out of work and needed to know what was up. I was told that the medical assistant had been very busy and would not be able to schedule my MRI until the next day. So then I was called with an appointment without having been asked what would work with my schedule, they just arbitrarily scheduled it and I had to call and change it. I wonder how often that happens? Seems like if they asked me before I left the office what days/times work best that would save some strife for the patients and Wake Med radiology. Second visit was with a different surgeon because I was told that I wasn't an Orthopedic trauma patient but was a sports medicine patient based on my injury. Went to the office in the building next to Wake Med North. Very nice office, but make sure you park in the lower parking lot because it is a LONG way to go if you're on crutches and have to go down long hallways and stand in an elevator. Not too long of a wait. Dr. Chappell's assistant was very nice. Dr. Chappell was very nice. Short and sweet visit. Everything happened in one room, even being fitted for a brace. I had to wait a while to get a work note even though I mentioned a couple times that I needed one so that I could go to light duty. Third visit was in Cary. The office is in the back of the building FYI, it took me a few minutes to find it because there wasn't anything on the sign when you drive into the complex until you round the bend. Another nice office. Long wait today. Nice reception. Told them about the phone issue and she seemed perplexed like this was the first time it has been a problem, but I see from a review from 2011 that it has been going on for a while. Dr. Chappell didn't really examine me, just had me walk around a bit and then signed my work note, but he was still nice. My case was very short: only 3 visits. A lot of patients that see Ortho are going to be going for a long time due to surgery and extended healing times for injuries. I'm young, healthy and wanted to get better quickly so I didn't need much follow up care. If I were a patient requiring longer term care, the reception/phone issues and long waits would be enough to make me consider a second opinion with a different group. **I have worked for an Orthopedic group similar to this in the past in Washington State. I started there as a medical receptionist and was promoted to medical assistant, so I'm pretty familiar with the daily workings of an Orthopedic surgery clinic. read more

Dr Mark Wood is excellent. He and his staff strive for outstanding customer service. After two knee surgeries due to injuries, we recommend him to anyone and all. Our favorite office is Brier Creek, where the PT staff are ready to help you get back to normal. read more

After following up with Dr. Chappell regarding my rotator cuff injury, my most recent visit will definitely be my last. I had previously received a steroid injection with relief of my shoulder pain. Sadly, the pain worsened and I needed a repeat shoulder injection, as recommended by Dr. Chappell at my previous visit. When I came to the appointment, Dr. Chappell immediately refused to provide the steroid injection stating that "he won't do injections anymore" yet research published within the past two years shows that injections are not recommended if you plan to have surgery within the next 1-3 months (which I can't afford at this time due to the loss of my health insurance)! When I then inquired about what to do with my pain that had gotten unbearable, he brushed me off and told me to come back when I can finally afford surgery. Of course, I did not appreciate this answer and inquired about pain medication. I am 60 years old, and Dr. Chappell then lectured on the Opioid Crisis (assuming I'm a drug seeker despite the fact I am not a fan of pain medications & only scheduled this visit for a steroid injection) and then left the room. His medical assistant, Kristen, then came in and was thankfully kind enough to explain alternative medication options for pain. This visit was absolutely humiliating and I hope Dr. Chappell works on becoming a more personable physician in the future. It is absolutely unprofessional to accuse patients of being drug seekers when they only wanted a steroid injection. He could have looked at the opioid database to see that I had not requested opioids from any other doctor. It is disappointing that I now need to find a new Orthopedist in preparation for when I can finally afford surgery. I just received a $200 invoice for that visit where he provided no steroid or any other assistance other than a lecture. His solution was to give me ibuprofen. read more

Dr. Conor Regan recently treated my son for a broken arm. He was great with him when we first arrived in the ER. My son was upset, in pain and scared. Dr. Regan did a great job at calming him down. He also handled his follow-up care exceptionally well. read more

I initially saw Dr. Jenkins for wrist and elbow pain. I had been using a cane for approximately 2 yrs with considerable weight bearing on that extremity. I had a work injury which later required me to use the cane. The wrist and elbow were not directly involved in the work injury and were not nor required to be under my separate work injury care. The Dr. knew this and ordered xrays of these parts, consulted with me about the findings and the Dr. ordered a CAT scan of my elbow. He undertook treating both my wrist and elbow. After a 2nd visit discussing the results of the test/findings, it was agreed upon that an injection ( upon his offering ) would alleviate the pain. I was provided an injection to my elbow. The Dr. offered me to return in 3 months for a 2nd injection if I found the 1st one beneficial. I asked the Dr. if he felt the daily use of my cane could be exacerbating or aggravating the findings in my elbow scan. I was given a vague, indirect answer to an honest legitimate question about the mechanics of my body and it's condition. Something I had the right to know. After 3 months I took the Dr. up on his offer for the 2nd injection and made that appointment. I was first screened by his assisting Dr. who asked me if I felt the 1st injection helped and what my current problems were that I was having. ( Obviously it helped, that's why I was there ). All this to brief Dr. Jenkins before he himself actually saw me. There really was no reason for this. I wanted to continue treatment for my elbow. Upon speaking with Dr. Jenkins as his assistant remained in the room standing in the corner, arms folded in apparent unnecessary scrutiny of what I was relaying to the Dr, the assistant interrupted stating " you didn't tell me that a minute ago ", to which I replied, " this is inclusive of what I mentioned to you earlier. It just wasn't touch on in particular at the time." I just didn't mention it then. I guess I should have remembered to state every single issue, question, and concern initially to this assistant in the 60 seconds he was with me first. Not doing so meant I was under suspicion in his eyes. Insulting for sure to me. It was interrogation like. Not sincere medical care like. I repeated to Dr. Jenkins the 1st injection helped and I would like to receive the 2nd injection he offered me. The Dr told me he " isn't a big fan of injections because they're like a band aid and its only temporary ". ( Confusing. why provide one to begin with and offer me to return for a 2nd one then ? ). He suggested physical therapy. I expressed that my current physical therapist stated to me it would be a mute point to try to better my elbow via only therapy, as it was under a daily conflicting and compromising usage matter with the cane. Like trying to climb a greased pole. I was told to " give it time ". Although I was there under Dr. Jenkins' offer, made the appointment, my insurance provided payment to him, the Dr. wasn't sincere or interested in treating something on me that may unintentionally involve him in a work related injury. Although the elbow wasn't being treated by work comp, he directed me to speak to my work comp case manager about it. As this elbow and wrist problem was not a direct work comp injury though, it had nothing that needed to be addressed with a work comp case manager. All of my accepted injuries were already being treated. I was just a man who was having elbow pain primarily while using a cane on a daily basis for so long. That's all it was. I could tell he didn't want to be bothered. I left with no helpful offered injection, the results of his ordered CAT scan that he decided to initially treat me for and a painful elbow and wrist. He fore went treating me as needed even though he offered, due to his belief about potentially being involved in something. It's a shame for me or anyone to have been in that situation. Sadly but luckily, I had to seek out an interested and hopefully more caring Dr. to treat my elbow with him knowing all of the above. I was able to do so. This new Dr had no issue with treating my elbow as it was the proper thing to do. I remain under his willing and professional care. My experience at WakeMed Ortho, showed me that this particular Dr and his assistant misplaced their sincerity of patient care. Or lack there of. That he would be willing to place his own unnecessary concerns, over allowable and proper patient care. Something for all to think about no matter what your circumstance is. read more

I saw Dr. Nwoko for a hand injury. He and his staff were AMAZING! I ultimately had surgery and it as well as the after care were exceptional. Absolutely no complaints!! Now, I am having issues with my back and am not receiving the same service from Dr. Regan or his staff. I plan to discuss this with him at my next visit and hope things improve. Maybe my expectations are too high after my experience with Dr. Nwoko... read more

Dr. Chappell is the best ortho I've had - and I've had 3 with surgeries dating back 20 years now. He took a complex history and gave me a direct plan (with options) on how to best manage my condition and pain. Hard to beat someone who has been one of the team docs for the Lakers, Dodgers and Kings. Easy to talk to - yet direct, which is one of the best qualities I look for in a physician. Can't go wrong with Chappell. read more

The doctors here have always been very helpful and seem to listen, unlike other doctors I've worked with. I appreciate the time they take with me and hope others will see this and consider WakeMed Ortho in the future. I'll leave my personal health issues out of this review! read more

Overall a great group of doctors. Dr. Wood ,in particular, was awesome with my son and his shoulder surgery. 6 months out he is able to do yoga with no problem. Highly recommend him and his very caring staff. read more

Dr woods has been great so far. The main problem is the office and no one ever answers the phone. It can ring up to 4 minutes before some one will pick up if they ever do. Obviously the office manager does not care because when asked she acted like she's never had this complaint before. I am going to start PT next week so will keep you informed on that part of the practice. read more

I must say that this practice to amazing. Amazing doctors and staff. Dr. Wood is great and I strongly recommend him to anyone with knee problems. His team is super caring! read more

This practice is a disgrace. My husband was involved in a motorcycle accident, broke his leg and had surgery performed by Dr. Jenkins. Dr. Jenkins has no idea how to speak in laymans terms and I completely misunderstood my husband's condition. 4 days later he was seen by Dr. Wood. I'm not sure why Dr. Wood brought up treatment for a possible pending lawsuit but he did. I was disgusted. He wanted MRI's performed on both my husband's knees and said once he got the results, a course of treatment would be formulated. His office has had the results for over a week and Dr. Wood has not called. We call and call and call. Most of the time the phone just rings and then we get disconnected. Once someone answered and when I explained to her the situation she felt really bad and told us Christy would call us back in the next 30 minutes. 2 hours later and no return call. We left the house and missed the call. We then returned the call for two days, getting hung up on repeatedly and leaving messages when we could but never a return call. My husband has no idea when his stitches should be removed, what the recommended course of treatment is or when he should return to work. To add insult to injury, my husband is trying to get short term disability through his employer but this office is ignoring them too. They don't return calls. They have not acknowleged receipt of the disability paperwork nor have they filled it out and returned it. My husband's job is at risk now. We went so far as to go to the office and all the gentlemen did was say he would email Christy to call by the end of the day but she never did. This so far has been a horrible experience for both of us. It's bad enough my husband is suffering physically but knowing his doctor doesn't care one iota about him is quite distressing to say the least. If you have a choice, find another practice. read more

I broke my ankle Halloween night when I fell off a ladder. I was seen at Wake Emergency in Cary the following morning. After being put in a temporary splint I was told to see Wake Orthopaedics within 3-5 days to get either a boot or a cast. I started calling Wake Orthodaedics as soon as they opened Monday morning trying to get an appointment prior to Thursday of that week as I was leaving for New York that day for a week. I called about 8 times and kept getting a message that all agents were busy, but dial 0 and I would be put in a Que. Well, that wasn't true, they kept referring me back to the main number again so I finally gave up and left a detailed message. I looked online and found that the Cary office had a different number so I called that number and got a live person. I explained that I had to see someone prior to that Thursday to get a cast or a boot and was told that their next appointment date was a week and a half away. I said that was unacceptable as my broken fibula would actually start healing by that time without the proper support, plus I had to go out of town, a 12 hour automobile drive each way. The girl I spoke to said she would try to fit me in for an earlier appointment and would call me right back. That was at 10:00 in the morning. I waited until 3:00 and called back. I talked to a different girl and was told that since I had already spoken to one of the other agents, it would be a duplication of effort if she intervened and she told me to wait for the other girl to call me back. I waited until 4:00 and then called Raleigh Orthopaedics as I was totally dissatisfied with the service at Wake. I talked to a really great receptionist who told me she could get me in on that Thursday, and when I told her I would be out of town on Thursday, she told me to go to Raleigh Orthodaedics Urgent care facility. She said that I would be seen that day as they were open until 9:00PM. I went to that facility where they treated me with respect and understanding knowing I was in pain and needed either a boot or a cast. The whole process took about 2 hours between arrival, new X-rays and receiving a boot. The Dr. on call was wonderful and answered all my questions. I could leave the state and be assured that my ankle was protected and in the right position to heal. Do not use Wake Orthodaedics, they act like they really don't care at all about you as a customer/patient. I NEVER received a call back from them at the Cary office, and I never got a response to the message I left on the main phone line. read more

My son was injured and I was referred here by Wake Med. Most of the receptionists are not very friendly excluding one that was friendly when we were checked in. The first appt we had was at 2:15pm and we did not get out of there until after 5:00pm. It was extremely crowded and not enough chairs for sit down. If my son had not needed x-rays I would have left..who wants to go and sit in a waiting room for that long when they are in pain? The second appt, we were there about 2 hours waiting. At all the appts we would wait for hours, but once we went back to see the Doctor we were in the room about 10 mins. They come in and rush out, so I am wondering why the wait time is so long in the waiting room. The doctors were pretty nice and the x-ray technicians were awesome and made my son feel very comfortable. Overall I would not recommend this place unless you like to sit and wait to see a Doctor. read more

I give Dr. Norris (New Bern location) and Dr. Chappell (Falls of the Neuse location), as well as their medical and administrative staff, 5 stars. The care and expertise I received from these professionals was beyond reproach. I am in the final stages of recovering from a displaced fracture of my left clavicle. After spending 8 days in the Wake Med trauma unit and finally being able to move forward with surgery on my clavicle to repair the break, I was certainly in no shape to "shop" for specialists or surgeons. During my stay at Wake Med, Dr. Norris was my attending orthopaedics physician for the broken clavicle. I relayed to Dr. Norris that I was an avid cyclist and that I wanted to get back on the bike. After reviewing x-rays of my broken clavicle, Dr. Norris referred me to Dr. Chappell, informing me that Dr. Chappell was the best in the area for shoulder repair. I took Dr. Norris at his word and so very glad I did. I received excellent care from both doctors and their staffs. I can't relay the depth of my appreciation to all in regards to the repair of my clavicle. Taking the extra effort to ensure I could resume my passion after recovery, and at full tilt, is beyond words. Thank you !! read more