If I could give ZERO stars I would. DO NOT SHOP HERE!!! They promised me a discount in writing and…read morethen backed out saying they couldn't do it. I worked with Joe (Josiah) Slocum. Picked out my flooring when it came to ringing it up he was newer and said he didn't know how to apply the discount. Said once his manager got finished he would get him to refund it and I could just pay now. I had a Dr appointment so I agreed if he could put that in writing. Now they are telling me they can't honor it, probably hoping I'd just keep the order anyway. Such bad business practices. The old bait and switch routine. I am in sales myself and would never not honor something I put in writing for a customer. I will never shop here again. And I recommend you not shop here either. When I told Joe that I was going to trash them on social media and he said "bash away". This is not good business practices.

Walking into LL to pick up my order. Ken asked if he could help me. Told him I needed to pick up my…read moreorder. He goes to the computer, pulls up the order and directs me to the processor which displayed an incorrect amount. Then, out of the blue, Ken screamed "PUT YOuR CARD IN!.!" This caught me by surprise. I said it displayed the wrong amount. He screamed "IT WILL CORRECT". Put my card in, guess what? Wrong amount. I told him he shouldn't scream at me as I am the customer. He became red, got up, and asked a co-worker to correct the problem. What a nasty guy. Yes, I am a woman. Yes, I instal hardwood floors. Get used to it, Ken. He later apologized.....not for screaming, but for charging the wrong amount. Apologized from the other end of the store. Wimp!

Amazing experience from start to finish! Brian matched my new carpet to my existing carpet…read moreperfectly. His communication was 10/10 making this a painless process!! The installers were extremely hardworking, professional and cleaned up after the job was done leaving no mess behind, just a beautiful carpet to enjoy! I'm looking forward to using them again for all of my floor covering needs and would HIGHLY recommend them to all my friends and family.

Yann and Chuck are wonderful people to work with. Yann came out to see us as soon as we contacted…read morehim and the carpet was installed as fast as they could and it looked perfect. thank you

We love our new flooring! The Coretec flooring in the 3 rooms we had done is beautiful, and the…read moreinstallation was done perfectly by the professionals at Messner. We highly recommend Messner Flooring if you want quality workmanship.

Great overall experience! I got 3 floors done in the kitchen, bathroom, and upstairs hallway and…read morethey all came out really nice! Christo did an amazing job and the whole team worked through the problems to get everything done!

We had our carpets installed when our home was built and they eventually buckled in various rooms…read more When we needed to have them re-stretched, it took multiple times for someone to come out. When the job was finished, they said that if the issue comes back Victor Furniture would fix it under warranty. Well... a few months later, the same wrinkle re-appeared. It took multiple calls to get a response from Amanda, their contact. When I told Amanda they originally fixed it, she said we would have to pay AGAIN. Finally, after explaining we were told it was covered from a repair this year, they agreed it was under warranty, but on the service date no one showed up. They I had to spend multiple calls trying to get someone to come out. When they did, they told me that it would be hundreds of dollars to fix. I'm really disappointed with their service.

I saw the injustice to this Company's reviews and had to write fully realizing that the 2.5 present…read morerating is no doubt either an apparition or a few disgruntled customers out of the thousands they served. I'm a General Contractor and have placed over 50 orders (Flooring) with them and have never had a problem. No late shipping, no wrong orders, no price games, nothing. So if you count my positive 50 experiences you have 4.8 rating. Use Yelp for Restaurants use the Better Business Bureau for Businesses is my advice. Jim Rochester Residential Remodeling LLC

Initial experience was good, salesman was helpful and knowledgeable, and work was started promptly,…read moreand install was a quality job. However, they left without completing some work (side of a few steps, a closet door replacement). They were also extremely difficult to get a hold of after the contractor was done. A few things that they claimed were not part of the job, would have taken them 20 minutes to do, and would have left me completely satisfied. If you use this company, make sure every little detail is spelled out in your contract, because you can not assume a single thing. A slight bit of extra effort from their contractor and management would have made the difference between using the company again and recommending to other people, and choosing to go elsewhere next time.

Horrible communications and numerous unmet promises! I would not trust them in the future!read more

Shawn helped us pick out the flooring and when installed was even better than we imagined. Looks…read moregreat! The only problem we had was we ordered WAY too much (not Shawn's fault - our contractor gave us the wrong square footage). But we called Shawn and he arranged a pickup of the extra boxes and a refund with no restocking charges! Thanks, Shawn! When we replace our carpets, we're sure to go to Shawn and Bill's Carpet Center!

When we moved into our new house we knew that some of the hardwood floors were a little rough. We…read moreshopped around and ended up finding a perfect fit for our needs at Bill's. Large selection, delightful and well informed staff and a reasonable delivery service. They did a great job and helped cover a few of the sins of the previous home owners. Highly recommended!

Roman did an amazing job installing my bathroom vent. He was prompt, clean, and answered all of my…read morequestions. He also charged me a reasonable price and took all the trash out.

From the owner: Your go-to local handyman for home repairs, installations, and maintenance. I take pride in honest…read morework, attention to detail, and making sure every client is satisfied. No shortcuts, just solid results you can trust.

Excellent service and installation! While not the cheapest in the area, they offer quality products…read morewith quick efficient service and an excellent installation team! Thank you, Messner Flooring!

Andy and Greg were a HUGE help selecting, ordering and coordinating the installation of new carpet…read morein my living room and two bedrooms. The process was smooth and easy. Their installation team was outstanding. Help move my furniture will no issues. Two meticulous hardworking guys. I couldn't ask for a better experience. I stongly recommend Messner for any flooring projects you may have. If I could give SIX stars, I would...

Contacted Monroe Floor Resurfacing via phone and made a quick free estimate appointment. Staff came…read moreout in a timely manner and was very professional. Easy to pay invoices and initial deposit online with credit card. I had a small bedroom resurfaced and some pet related damage repairs. Some timing and scheduling issues throughout the repair, which I was appropriately compensated for. Very friendly office and technician staff. I did get a wood air vent upgrade which I highly recommend, it looks wonderful. We had a lighter color hardwood initially that we had stained to aged barrel and looks wonderful. Decent price and quality work. Highly recommend and would consider using again.

Dustless... amazing. Had them come out to refinish hardwoods and the owner was hilarious to work…read morewith and the team did a great job. 5 stars for sure.

Great products and knowledgeable staff. I can't wait to get my base cabinets and countertops…read morecompleted by my contractor. I will post photos once this is done. The folks at the store have been very accommodating and helpful.

Bargain outlet is exactly that. A lot of items are cheaper, but, their might not be an abundance…read moreof them. Seems like they are "buy-out" items (similar to that of Ollies etc, but on a Home Depot/Lowes kinda level). It does have that "home improvement" store feel... you know... concrete floors, high ceilings, and very cold etc. I would defiantly look at their kitchen cabinet handles, door handles and locks, as well as sink and toilet fixtures etc. They all seemed like decent prices with a decent quality. I cannot comment on how their kitchen remodeling department really flows. But, it looked well organized.