Car is very clean, hard working crew and spoke to the new manager while I was vacuuming, nice job…read moretidal wave Brevard !

tried to cancel and app would not allow it. Sent email asking for cancellation. renewed without me…read moreknowing it. Now will not refund caused I used. I tried to cancel it and the app wouldn't allow it. They won't budge. Complaining here and soon too Attorney General. Since I won't get my money back, I might as well get this much aggravation and paperwork out of Then

I purchased a monthly membership for my wife and I can't remember better customer service than the…read moregentleman at Waves. Great product as well. Car wash always does a fantastic job. Highly recommend!!

My vehicle was damaged on April 11th at the West Georgia rd location. I spoke with an employee…read moreright after the incident and he wrote up a report and took photos of my vehicle. He explained that I would be contacted in 48 to 72 hours to explain the process. I received text message from Hayden to go to your preferred body shop to get a quote for the repair. He explained they would bill Waves directly. A day after I dropped my vehicle off for repair I received an email the day after explaining Waves would not cover the repair to fix my new vehicle. Employees of Waves are making inaccurate statements so they don't have to cover the damage their equipment caused.

I got this as a gift for my husband's birthday. What an…read moreamazing job!!! He was here for 5 hours. I strongly suggest buying both interior and exterior jobs!!

These two young men are excellent workers. Had the interior of my Tahoe done and they did a great…read morejob! My only feedback is: make sure you get the customers number so you can let them know if you're running late! Nice work guys, appreciate it!

Love, love Waves! Low price wash club makes the decision simple! DO join the club and you're…read moreushered in within seconds! My car is jet black and, because of the color, it does accumulate dust and road debris but I can use Waves daily and my car comes out looking awesome every time! Service is so quick, simple and exceptional that you're never waiting! Headed to work, Waves is your answer for a quick but exceptional wash! There are vacuuming stations, they're very simple to use, can be used anytime at your leisure and they're the best vacuuming system one could ask to have! I'll be moving away from the Powdersville area and would hope to find service as great as Waves offers, although it doubtful. They don't have a location near where I'll be moving, sadly. I'll certainly miss the luxury, service and convenience Waves provides!

If I could give this car wash a zero stars, I would. We have a brand new Ford Explorer. Bought the…read moremonthly package. Came home once and noticed some scratch marks on the back rear bumper corner. Then the next time we went we notice scratch marks right in front of the drivers side door. Both obviously happened at Waves Car Wash. We showed the scratches to management. They said, oh yeah. That's bad. We'll take pictures and submit a claim for you. Called a few days later and said the claim as refused because the scratches weren't consistent with scratches made at a car wash. Pretty convenient excuse. Management don't really seem to care at all. E cancelled our monthly car wash subscription. No apologies, no offer of any refund, just basically "don't let the door hit you on the way out." If you value the appearance of your car, I would never trust it with Wave's Car Wash. Horrible customer service. Horrible management. Just a horrible business. Avoid at all costs.

I have always been a very OCD person and my vehicle is no exception. When I moved to SC I lost all…read moremy "places", including my local detail shop. Due to my location here in Mauldin, I ended up at the Butler car wash. Being a person of habit, I stayed with them for nearly 2 years. I could not regret it more! Waves is less $$ for SO MUCH MORE!!! The monthly packages are the way to go for sure. For the ultimate package, I pay more than $6 a month, less than at the Butler car wash and it includes double the advantages. The actual wash system is FAR superior! My vehicle comes through the wash much cleaner, much easier to wipe down due to less residual water, and the tire shine is no joke!! + They offer a tire shine done by hand after your wash to ensure you get that sexy lookin shine. On top of that, the tire shine from other wash places locally fades out to nothing in an hour or two. The tire shine I get at Wash ls still looks great 2 days later! Frankly, the 3-mile drive is quiet and peaceful, so I have come to really enjoy heading into Waves at the end of my shift. Dial my vehicle in with free vacuum, a high-pressure air hose to knock the water out of those sticky places, then a quick calming drive home for the night. I can not recommend this location more! Alex, Jason, and Lovina went out of their way to make my first few visits especially welcoming. I was pretty overwhelmed by the example of outstanding customer service. Especially in this time when our customer service expectations are becoming lower and lower. It is a wonderful change of pace to get this kind of customer service after being on the phone with an AI bot to get a simple task handled.

Great place to wash your car. They got all the supplies to finish cleaning your car and free…read morevacuum. Also the have a car mat cleaner it works great. Very friendly staff

Shocking ripoff. $10. No brushes. No air drying. Just…read moredrive yourself through some water spray. I have NEVER experienced such a poor "carwash". See photo for the hood of a brand new G70 Genesis.

After selecting the $16 everything wash, the entire roof of my mini didn't get washed. Would like…read moreto use this local car wash regularly, but???

I have been struggling for a long time to find a GREAT car wash in the greater AVL area. I would…read moresay I have finally found my spot @ Heroes Car Wash of Asheville. I love when car washes have 'stations' set up for you to continue to wash the interior of your vehicle once you go through the primary wash. This place has it. Complete with rags, vacuums, interior spray, hoses for mat cleaning, and even high powered air compressor hoses. The wash itself has three different tiers of washes that you can do, and it is on the pricier side, but you get what you pay for, and what's great is if you feel the first one was insufficient, they'll let you go through again at no extra charge. I'll definitely be back!

Top quality wash. Friendly staff. Best car wash I have ever had for my vehicles. Excellentread more

I have to give the 125 Tunnel Road location 5 stars. I so want to give a big hug to one of the guys…read morethat work there, not sure of his name, he is a shorter guy with a beard The people who work there really do their best to keep the check-in lane moving as fast as possible and get cars into the car wash quickly. I have a membership, so I use the membership lane, but sometimes people get in that lane when there is an issue with their account, a payment problem, or something else holding things up. When that happens, the line can back up, but I have noticed the employees do their best to fix the problem as quickly as they can. One time, I was behind a customer who was having an issue, and the attendant politely asked if they would mind going around to the non-members lane so they could help fix the issue without holding up the membership line. The customer did not seem happy, but the employee still kept a smile and did not act rude in any way. I also want to say that this location seems short-staffed. The same person who was working check-in was also inside, and later that same person helped me when I asked for new towels. Even with all that going on, they were still trying to help everyone and keep things moving. Overall, I appreciate the hard work at this location. They deserve the 5 stars.

Would never be a member here if Zips wasn't a car wash monopoly in Asheville. Total ripoff and…read morehorribly owned. Zips: replace your towels and get a dryer for them, they are pure mildew and mold at every location. Add a spray station for rubber mats, and make the bathrooms not absolutely atrocious. I WISH so badly a new car wash would open on Tunnel Road or north Asheville that has vacuums, because Zips has been horrible for years, and the only reason they're still in business is because they are literally a monopoly. To the owners: you need to stop building new locations and put money into the poorly managed locations you have now.