Honest, knowledgeable, hardworking. It is worth meeting them in the Jack-in-the-Box parking lot to…read morehand them your machine so that they can fix it. They make smart decisions in your favor, honor their commitments even when it takes thrice as long, and communicate far better than most computer jocks. Finding them has been an enormous relief. If they tell you a price, take it from someone who once managed the IT that enabled the management of ten figures of people's money: Pay what they ask and feel good about it. If you want to buy a new machine, pay what they ask. You will get fair value. I liked everything about them. Is it too bad they got out of the retail location? Sure, but these are the times. I'd rather have them as they are than anyone else with a storefront. I just hope they keep doing what they do.

My 2012 laptop was running loud and slow; I didn't and couldn't get a new laptop right now so I…read moresearched computer repair and found Pace. They are still working during this pandemic. Told David my problem, he said he could install a new SSD and that would make it much faster and also clean out the fans and that would help with the loudness. Dropped my laptop off around noon and at 6 PM got a call it was complete! Picked it up the next day and wow, it's like a brand new computer! I don't use my computer for much... MS Office programs, internet, etc... but it boots up so fast now and all programs run optimally. Also, they have a lockbox and no contact servicing right now.

This is the only place we have taken our computers to. He does a wonderful job. As far as we are…read moreconcerned he is better than any. We highly recommend him for others and he is fair priced. Nice guy, nice work.

Come here when you need the big guns…read more My Macbook Pro broke down, badly. He said he had 30 years of experience and by the time he was finished repairing it I believed him. I also appreciated his commitment to lifelong learning, being excited to work on a problem he hadn't seen before, which turned out to be a physically melted wire on the hard drive itself that was probably caused by a dust particle shorting it out. I don't think other computer repair places could have diagnosed and fixed my issue as quickly, and would have probably just given me the "you're better off just buying a new computer" line. For the amount of additional painstaking work of saving some of my files the total bill was very reasonable. My only regret that time was buying the additional RAM space he offered to put in while the computer was disassembled, which as far as I have noticed has only speeded up the boot up. If you already are pretty happy with your computer speed then save 60 bucks and skip this option. Two weeks later an internal cable gave out. Again he came to the fast and reasonable rescue and was able to improvise.

We've been long time customers purchasing phones and accessories from this store…read more We went in to get a replacement screen that was purchased there with a lifetime warranty. They no longer carry the product and refuse to replace with a comparable item or refund as their employees sold us on the product 6 months ago. All 3 employees that involved themselves in the interaction were rude and unprofessional. one employee Interrupting asking to go on break over and over. Customer service and standing behind products sold no longer exists at 185th Best Buy.

Worst customer service experience ever! Bought a stove online on their website but got delivered…read morelate. It got shipped from the Mfr. directly which is Koolmore. Found out it was the wrong size and that it didn't fit. Since I bought it on their website, I guess it's purchased though their marketplace portion according to Best Buy. Since it said contact the mfr. directly with any issues I did. They told me to return it to any Best Buy if I wanted to avoid the high return shipping cost. I asked them again to make sure I could return it to any Best Buy without any issues. They confirmed and said yes, they would take care of the return and ship it back to them. I double checked on the Best Buy website if Marketplace items were returnable to the store and it states that you can up to 15 days from the purchase date! I rented a box truck, and it took 4 people just to get the stove in the box truck. I drove over to this location and the guys there were even nice to help me get it out of the truck again and bring it inside. Then I went to the return desk, and the guy tried to process the return. He said I'm sorry this item is coming up as non- returnable! I told him that Koolmore told me to return it at any Best Buy so that's what I did and that I can show him the communication from them. A "manager" came over who I forgot the name from but she's a darker skin lady with dreadlocks. She told me that the item was purchased through their online Marketplace and that it can't be returned at the store! I told her that Koolmore told me to return it to any Best Buy. She didn't care a thing about what I had to say nor wanted to listen to me saying that Koolmore told me this and that I purchased it on their website. She tells me the Marketplace part has nothing to do with the store and she can't do anything. She asked me where do I want the stove? We're going to bring it outside. Then I got even more upset and told her you're not putting this stove on the street for anyone to get it! She didn't care and started bringing it out and putting it outside on the street. I told her I am not leaving and taking this stove back home after all I went through. She could care less and showed no empathy what's however! I felt belittled and put down like a piece of garbage with them tossing my new stove on the street! I asked her to talk to a manager. She says I am the manager. Well then, another manager, general manager or owner. She told me to just call the corporate number with a nasty smile on her face like she was enjoying it! She never showed no empathy what's however nor showed any compassion at all. I told her I am not leaving until I talk to someone higher up with now a louder voice, because I was pretty upset by then. She then tells me I am being trespassed and if I don't leave, she was going to call the cops! I told her don't worry I will call the cops and I did! A cop came and talked to her inside. He was very nice but said he's sorry but can't do anything. I kinda already had a feeling that was going to be the case. But that the store was officially tress passing me and he gave me a yellow slip. I've never been treated like this in my life! After purchasing a product on their website and they won't return it even though it states that they do on the website. That dark skin manager needs to be spoken to and get some customer service training! I bought 2 stoves now on their website since I had already ordered the smaller size and a $4500 refrigerator as well and this is how you get treated there. I am not leaving it with this and will pursue this even higher up until I receive an apology from this so called "manager" and get my money back for the stove. They also damaged the box that it came in now plus I paid almost $100 for the box truck which I had rented for only an hour but turned out taking almost 4 because of it and lost that money as well, because I didn't get anywhere with it and had to take it back. The I had the cop ask them if I could at least use their dolly to get the stove back in the truck which she refused. So, I was just stuck on the street waiting for friends to come over and help me get the stove back on the truck! Do not buy any large items here and I hope you never have to deal with this so called "manager"!

I've been using Friendly Computers for six years and am always impressed with their efficiency and…read moreservice. Matt came over and put a new SSD in my desktop unit and it took about 30 mins. All programs were copied perfectly and now the machine flies! While he was here he also answered questions about Windows 10 and helped my sister with her fried laptop. They are extremely knowledgeable.

Friendly Computers was pretty reliable. Today, not so much. After making an appointment, last…read moreFiday, 03/30/18 and telling them the brand and model of my laptop, I was told a tech. would be out Today, 04/03/18 at approx. 1:00pm. At 1:45pm, I called, and asked where the tech was, as no one had shown up yet. The woman, come to find out, the owner, never made an appointment. But would send someone right away. He finally showed up at 2:45pm. I asked if he had the equipment to fix my memory limatations and was told he isn't trusted with stock, would have to take my laptop in to the shop and it would be there about a week. Upon examination, he advised disk replacement again saying he'd have to take my laptop to the shop with a week turn around. I advised him I could not be down that long and would have to seek another repair company. He then told me it would be hard to find someone else and threatened to take care of my attitude himself, at which time I demanded he vacate the property, then calling the police about him hanging around outside my residence and threatening me. Consequently, I write this review hoping no one else utilizes this company as it's not as reputable as it used to be a few years ago, when Frank Loomis worked there. I can understand why Frank left, now. The ownwer is a complete whack-a-doodle.

We were looking to replace our existing computers and not getting the undivided attention of any of…read morethe major computer companies. We then decided to call I-5 computers to inquire about upgrading our existing computers. Darrin fix our computers for us, did way more than expected (our computers were in pretty bad shape) and did so in a timely manner, despite some challenges. Thank you so much, you saved us thousands!

Great service! Stopped in on a weekend and they took care of my issue while I waited. Really…read moreappreciated the service!

Warning! Do not do business with Gabriel or Rick or whatever his name is. He made a house call, I…read moretold him what I needed. He worked on my both our computers and actually made them worse as I found out later. I gave him cash to deliver a laptop and have not heard back from him. That was three months ago. Cannot get a hold of him.

The only reason I gave this joker a star was so I could also leave a review. Hey Rick, how about…read moregiving back the $200 cash we gave you for a laptop we never received. And just think, you're only charging $150 for them now? And what about the server you were to supply us? So, you were cheated and now you are out to cheat everyone else. DO NOT do business with this guy...When he reformated my laptop, he loaded pirated copies of Microsoft OS and Office products that stopped working. What a con artist! He's a real deal maker...make that a deal BREAKER. I cannot say enough bad about this slim ball. I want my money back!

Josh- My son came…read morehome, fired up his "home build" and it worked!!!! ;) Thank you so much!!!! He needed this win. You are without a doubt the most savvy, caring, and efficient person in your field. We had been stumped on that bios problem for two weeks; you resolved it as a walk-in within the hour....and he's calling his buddies about how he magically got a second ram card ;). That's insanely fast and resourceful. I'm hugely indebted to you. I owe you.

Josh clocked my PC model and generation within seconds of me walking in. He asked what the issue…read morewas, and immediately knew what the potential causes and solutions were. 45 seconds into the diagnosis, he pinpointed the faulty part and provided a solution. Josh really knows his stuff. I'm happy to pay for such deep expertise and skill. Likely to be my new go-to source for all computer problems.

I needed a dc jack repaired on my computer. The gentleman that helped me was very thorough and I…read morewas able to get same day service. He even stayed late to make sure I wasn't without my laptop. We communicated via text and call throughout the while process. He found some other issues, took care of the obvious ones and at the last minute found another problem. Said I could take it cause he replaced what I asked or I could leave till the next day and he will troubleshoot and fix. I asked how much extra and he said it would be within the quoted amount he originally gave me. Which was high until I figured out why he quoted me that. To cover any incidentals. So in the end I paid the high end of the quote but my computer is not only working but it feels like it is faster. Maybe that is just me though. We already talked about a hdd to sdd upgrade to be done in the next few months. The prices are very reasonable and I will be returning in the future.

Jim is a consummate professional who will go the extra mile without being asked. He is the epitome…read moreof customer service and definitely a subject manner expert in the computer field. His prices are competitive but fair however to be honest with the service he gives I'd be willing to pay a little more because of the experience. Thanks Jim!