Online check-in is free from 3 days to up to 4h before your flight? You better hope there are "random seats" still available! 12 hours before the flight, you could only check in online if you paid for a 16€ XL or premium seat. That's not what I would call "FREE" online check-in. Had to leave one hour earlier than planned to get to the check-in desk at the airport. No quick response from customer service. Will never book there again, it's not worth the hassle. read more

I have been on over 200 flights in my life and have flown with majority of airlines in the world. Vueling tops my list for the worst airline ever and it proudly sits above any Soviet era airline in former USSR, and North Korean Air. I paid $500 extra to be on preferred flight from Nice to Barcelona, woke up at 6 am, only to find out that the flight was overbooked and I was refused to board the plane. The airline then proposed to change my 8 am flight to 10 pm fight, while the cost difference between the two was $500. This is the worst way to handle customers and has resulted from making sure that I never ever fly Vueling in my life. Be warned that with Vueling you have 10% chance of getting to your destination, so I highly recommend that you explore every other option available. Just pay extra money for safety and assurance that you will actually be able to get on your flight. read more

I can't really comment on Vueling Air because I CANNOT contact them. I chose a British Air Flight (through FlightHUB - DO NOT USE them!!) I paid more for this choice, I could have chosen Vueling for LESS $$. When I got the confirmation, under Flight # in small print was "operated by Vueling..." I called Flight HUB who ensured it was in fact a British Aircraft. I called BritishAir to book seats, they told me I had to Call Vueling, which I CANNOT contact from Canada! At all, not by phone, by e-mail, or by flying pidgeon. I have spent 8 hours on the phone to get ??? NOTHING. And to make matters worse, I see today that someone booking the same flight NOW gets a seat for $100 less than I paid in March. Travellers Beware." I won't ever book Vueling, British Air or go through Flight HUB. Guess I'll suck up the fare and take a train. read more

WILL NEVER AGAIN FLY VUELING. Been stuck at the FCO airport for more than 5 hours and will probably be here for more 9 hours with NO SUPPORT from Vueling. My flight was at 12h20. Then it was postponed to 13h50 and later canceled. Now we've been told it should leave at 7 pm. But the board already says it will leave at 20h40. The TRUTH is that Vueling doesnt want to pay for hotel and they will KEEP POSTPONING THE FLIGHT that they KNOW will leave only at 3 AM (15 HOURS AFTER THE ORIGINAL TIME!) This is ridiculous. We MUST receive a refund - but I'll also be suing the company. TERRIBLE SERVICE read more

I have never had a positive experience with Vueling but have refrained from writing a bad review until today. I usually avoid this airline at all costs as it is constantly late and the customer service is abysmal. The flight was 40 minutes late today despite it leaving at 8:30 in the morning. Once we landed in Barcelona, late, we had to wait on a bus on the tarmac for 20 more minutes because the plane didn't have a gate. When I tried to make my connecting flight, which I needed to make today for personal and time sensitive family reasons (that I explained to the representatives), I was told that because the gate was closed I would not be allowed to board. This is especially deplorable because I flew on a Vueling flight, was only late because Vueling was late, and therefore wasn't allowed to board my VUELING connecting flight even though it was still sitting at the gate for the next half hour. I will never ever fly this airline again and I plan on posting this review in as many places as I can so that no other customer makes the mistake of trusting this airline. read more

Horrible airline! Don't care about their customers. Showed up 5 minutes late to check in and they wouldn't help three 20-year-olds out. They didn't care about what we would possibly have to do if we missed the flight. Not to mention the flight was also delayed an hour which would have given us more than enough time. Would not fly again. read more

Vueling airlines is probably the worst airline I've ever flown. On a flight from London to Barcelona, they lost my bag. Now, this happens all the time and isn't a huge deal. The problem was that Vueling made virtually no effort to retrieve my bag. They sent me the wrong bag (I apologize to whoevers bag they sent), did not answer my calls, and when I went to the airport to check on the bag, they were incredibly rude and arrogant. My bag ended up in a small village in India where the man who received it saw my luggage tag and called the number on it. I eventually spoke with him and arranged for the bag to be flown back to New York (my home city) through Air India. Vueling still thinks my bag is lost and will not return my calls. I went my entire trip without my clothes, suits, or belongings, and wasted about half of my vacation trying in vain to find out anything about the bag. While other airlines provide stipends to live on while they search for your bag, Vueling treated me like garbage. Not only was the flight on Vueling mediocre, but their horrid customer service and lack of care were completely unprofessional. Looking over past reviews now, it seems as though this was not an isolated incident. Apparently others have lost their bags on Vueling too and been treated with the same disregard. I wish I had seen those reviews earlier. I will never fly this airline again. read more

My experience with Vueling surrounding my flight from Rome to Tel-Aviv was, without competition, the worst I've ever had. Where can I start? well, how about the huge 50+ people line for the check-in, which barely proceeded, while the staff were hanging around their desks joking with each other? well, alright. Carry on. I watched them embarrassing several women by asking them to take off their coats and boots and jewellery and giving them a full-body search. Alright, not the nicest experience, but not that uncommon either. We were told that our gate is E52, but the screens showed that our gate is E33. As the gate was changed several times during my earlier flight with this company, I didn't think too much of it, made a long trip around the airport, took a shuttle train, and arrived at gate E33... only to be told by the staff, half an hour later, that the correct gate is indeed the previous E52 (the only reason I asked was that the screens stopped showing flight details). So we made our way back across the airport, took the shuttle train back, and arrived at, guess what, another personal check. Wait, TWO personal checks? this has never happened to me before at airports. But there was no mistake - it was indeed required for our flight. And so, yet again, I was forced to watch the apathetic, robotic staff humiliate several women by asking them to undress and giving them full-body searches, despite all protests. They never even bothered acknowledging that we did it earlier. I'm only glad that I dressed simply for the flight, but others were not so lucky. And so we finally arrived at the fated gate E52 to discover another huge, 60+ people line. After a long, exhausting wait, we arrive at the entrance to the plane's sleeve and... we're welcomed with a third, no kidding, security check. This time I got the full-body search experience as well, and it wasn't pleasant at all (there are people paying good money for girls to touch them like that. Alas, the checker was a guy.) The sleeve included another long queue, but what does that even matter at this point? The flight itself wasn't too terrible, though the plane's unstable movement did induce nausea in me, which eventually gave way to vomiting in the bathroom. The announcer talked Spanish incessantly through the speakers, despite this being a flight from Italy to Israel where the majority of passengers should normally not be talking Spanish. Their English was incoherent at best - I certainly was not able to understand their safety guidelines, which is bad because at that point I hoped the plane will crash down into the sea. Alas, it didn't. The staff never bothered to apologize or explain why we needed three f**king personal, full-body checks. Judging by their apathetic behaviour all along the way I don't think they cared at all. I made my desicion never to fly with Vueling (or Iberian - which seems to be connected to them) again. read more

Dont do it! Really bad. Budget service so you get what you pay for plus the added benefit of long queues, delyas and no space. Really not worth paying less as you'll probably end up paying more. Customer service is terrible, in the case of my cancelled flight, who knows how long that will take to claim. read more

Worst airline ever! We had a connection in London and got to the gate 45 minutes in advance and were not allowed on our plane due to "time constraints." The staff was extremely rude and very unhelpful! We had to rebook our flight for the next day and they were just horrible to us. I will never fly this airline again!!! read more

Vueling has the worse customer service ever! My luggage did not arrive in Barcelona when I did this past Sunday (March 1, 2015). I had a meeting Monday morning and had to shop for clothes, make up and toiletries for that meeting. The company will not reimburse me because I received my bag within 24 hours (but well after my meeting). In addition, I was forced to retrieve my luggage from the airport. They would not deliver it to the hotel. I would NEVER fly with them again and would not recommend them to anyone. read more

Unlike others who experienced customer service issues with this airline, our flight from GRX to BCN came through without a hitch. I booked our tickets online, paid with a credit card that carried no foreign transaction fees and printed out our tickets at home before flying to Spain. I paid the fee for one checked bag per person and each member in our party had only 1 carry-on. The primary downside with flying on Vueling is how incredibly tight the seat spacing, just google Vueling seat pitch and you can see for yourself. I did search for other airlines to fly on but there really isn't much choice when flying from GRX to BCN. read more

Vueling! Where to start. Had an early flight from Zurich to Barcelona, Then from Barcelona to Màlaga. The check in at Zurich is a little long walk to get to from where the train drops you off, ( unlike SWISS and Lufthansa) but we found it eventually. The lady at the check in was very nice and checked in our bags. Then we found the security, so that was also a flash. Got to the gate, waited for 1hr 30 mins, ( because we were there at 5 in the morning) so we boarded on the plane at 9:30. Plane was very packed, but luckily we were in the front row. The flight attendants are very professional and accommodating, and so on. We got to Barcelona, then changed planes, ( short connection) and we boarded. The flight to Màlaga was very nice and smooth, flight attendants also very professional and accommodating. We arrived in Màlaga. But, guess what: My luggage got lost because of the WORST Organization of the ground personnel. We spent an hour waiting for our bags, and it was about 79 degrees outside. Was in pants and had a long sleeve shirt. But luckily I got it the very next day. Otherwise, that's what you get when you fly cheap! But overall, everything went smoothly. read more

The thing you need to be aware of with Vueling is that it truly is a no frills airline. If you're looking for a fancy in-flight experience, this is definitely not the airline for you. If you just want to get to your destination safely for a low price, then you're good to go with Vueling. My baggage and myself got to my destination safely. I had very little time to make my connecting flight, and luckily my flight arrived early. The flight attendants were very nice. Beverages and snacks were not included in the ticket price (like I said, tickets are very cheap!), but you can buy something on board for a reasonable price. The seats also didn't recline, but again, this is a no frills airline. I found the leg room to be sufficient. Overall, I had a much better experience than other reviews would lead me to believe, and I would fly with them again. read more

Lots of fees. Don't be fooled by low initial ticket price. It's what you get from these "low-cost" airlines.

I had to submit a review on them as I was so nervous to fly them after reading the other reviews. Fortunately, we had a great experience. Our fare was dirt cheap. It was on time. Service was friendly and great. Our flight was fine and luggage came out in a timely manner. It was our only option when flying from BCN to NCE and I was nervous but had no other options. The lines for this airline in Barcelona were out the door for ticketing/check-in as the other airlines had no lines. It reminded me of Southwest when you fly them in the states. Clearly, they're doing something right if all those people are flying them. I would recommend! read more

When we arrived at the gate for our 0500 flight the attendant informed us that our flight that was overbooked, and that they did not have seats for us. We did everything correctly, checking in and showing up at the gate on time. We traveled since 1800 the night before to ensure we were at your flight on time, and it is absolutely ridiculous that this occurred. We were promised a refund at this time. According to the legal paperwork we signed, each ticket we purchased will receive 250 euros in refund, but they attempted to refund us only 85 euros which did not make up for the inconvenience. The agent provided us no reasonable alternatives, saying we could either fly out late that night or pay 400 euros for a flight on another airline. We therefore had to scramble, without any help, to find another option which led to us paying 150 euros a piece for a new flight, spending the entire day at a layover in Dusseldorf Germany, and wasting an entire day of our four day vacation. Even after I provided my bank information they failed to refund the money so far, despite promising a few days. read more

Flight and gate have now changed seven times. Customer service was rude and not helpful. We paid for the Optima upgrade but got the Sub Optimum experience. I won't fly with them again. read more

Horrible experience with Vueling Airlines. Our flight from Montreal to Rome was delayed by 1 hour, and therefore we would only have 1 hour to board on our Vueling flight. We tried to check in online and it said that check-in was not available, we even called to try and explain our situation, however their customer service line is only open from 9am - 9pm spain time... Once we arrived in Rome we got to the check-in counter 40 minutes before our flight. And as specified when trying to check-in online, it stated that check-in closes 40 minutes before. They told us that check-in was closed and that we should have done it online. We then went to try and get another flight with Vueling, but they told us the only other available flight would be in 5 days. I contacted them through email explaining our situation and asked for a refund, but they told us that they abided by all regulations and that we should have checked-in online... When we needed to take our return flight from with Vueling the aircraft left 20 MINS before it should have, and we are now wondering if that's what also happened to our first flight. This company does not care at all about their customers. Extremely difficult to contact, I received a phone bill that was out of this world just for calling them for 2 mins and listening to a voice recording saying they were closed. Do not recommend that anyone buys from this airline, even if it is the cheaper option. read more

Worst customer service ever. Probably the largest airline servicing this terminal of the airport. 200-500 people in line to check in. Flight time changed numerous times. Gate changed numerous times. Wouldn't allow us online check in because we are US citizens even though previously I've done it with 5-10 different European airlines. I've flown at learn half of major European airlines including the infamous Ryan Air and none of them have given me worse service than Vueling. Please avoid at all costs read more

If I could give Veuling 0 stars I would as our nightmare with them is still on going. We were forced to check our normal 21" carry on luggage with them when we checked into our flight from Mallorca to Florence with a stop in Barcelona on June 8th by the extremely rude check in woman at the Palma airport. She didn't even weigh our bags before telling us we Had to check them as they were over the limit. As the plane we flew on was a normal size plane this was not true, and we took a photo of the overhead compartment to prove it. We were assured our luggage would be in Florence, it was not, and 6 days later they still have no idea where it is. The customer service for this airline is non excitant, and when we are able to actually speak to someone, they are unable to tell us still exactly where our luggage is. We are now back in the states after a horrible time in Italy where we had to spend half of our time shopping for clothes we didn't want and toiletries we needed, which they don't reimburse you for by the way unless your luggage is missing for at least three days, and only $50 per Claim, not person. When we went back to the airport a few days into our trip, after they told us our baggage was on a flight from Barcelona, it wasn't, there were at least 7 other couples in the same situation as us with this airline. DO NOT FLY THIS AIRLINE. read more

Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business! read more

Avoid like the plague. Vueling cancelled the flight without warning on the day of departure, their information booth was completely unstaffed and theyare refusing to refund the money I paid for the tickets for a sevice they failed to provide! Stay away! A few dollars extra for another airline is a small price to pay for the peace of mind knowing your flight wont mysteriously vanish without reason when you arrive at the airport. read more

I flew with Vueling as my travel agent booked it for me. My brand new bag was wrecked completely, only leaving a mesh divider to secure my bag. The metal lock on my bag was squashed, there were big scuffs/tears, and the sides looked like they had almost been burnt and some items missing from my bag. Basically, no care what so ever was given to my bag. Vueling do not have a counter at Dubrovnik and none of the numbers on their website worked, so I recorded with baggage delays/lost+found, I was advised it would be very unlikely that vueling would pay for damage. A damage report was filed and I was advised to provide this to vueling. After chasing vueling for weeks, vueling advised that they will not cover as I have a damage report and not a product irregularity report - wtaf! Do not waste your hard earned money on this joke of a Company. They have no care for your items, no apology, no reimbursement of damage, with no Customer Service at all. All in all they seem like a very dodgy Company. I do not recommend using Vueling at all. read more

Late both to and from Barcelona - 40 min delay into barcelona and 1.5 hours delay PLUS no leg room, i am 5ft 10 and i couldnt sit...not wortht the price and toture of waiting forever for a flight... fly easyjet!!! read more

On June 1, 2018, my travel companion and I were scheduled to fly to Barcelona from Nice on Vueling. The flight was scheduled for 10:20pm. We had a flight to catch in Barcelona the next day, late morning. The Vueling flight was delayed constantly until close to midnight when they posted a cancelled notice by the gate. One man was at the desk downstairs to service a plane full of customers trying to get to Barcelona many with connecting flights the next day. There were virtually no options offered to help the dozens of stranded customers. We had to rent a car for $500.00, and drive all night to Barcelona to catch our flight to Miami. The airlines has been bantering with us and our credit card company for months now and refuses to refund our tickets. So, we lost the several hundred dollars for the ticket price, lost the money for the hotel room we had reserved at the Barcelona airport, and paid $500.00 to drive a car from Avis at the Nice airport to Barcelona in order to catch our morning flight to Miami. Vueling buyer beware! read more

Flew from Bari to Florence and when I went for online check in was told were no more available free seats and was forced to buy a seat they call xl for 6.5 euros. This is a to me a rip off because when I buy the ticket they tell me I have choice to get free assignment seat or to choose paying extra fees a seat I like. This was clearly a way to get more money from me. I will contact the Italian authority for the airline control and make a complain about this situation. read more

Worst airline ever! 3 hour delay from Paris to Barcelona with no explanation and perfectly fine summer weather. THEN a few days later from Barcelona to San sebastian, we were told (midair, one the flight had taken off) that we were diverting to bilbao because San sebastian airport could not facilitate our large plane. Wtf! Isn't that something to take care of prior to takeoff?! And this was a brief announcement by the captain with a bunch of passengers asleep or half asleep on a 650am flight! Upon landing, there was still minimal communication or direction as to where to go or how they were going to get us to San sebastian. Needless to say, the passengers were all pissed read more

Vueling is just the worst. When flying on a cheap airline one doesn't expect much but this company pushes the limits. It shouldn't be allowed to fly and probably won't be for long. My experience is a flight from Florence to Paris delayed more than 5 hours without a word from the company, no information at all, much less the suggestion of compensation. They are un-contactable even in an emergency and really thru don't care at all what their so-called customers think or experience. It's just not worth it to deal with them. Don't fly this airline. If something goes wrong it goes very wrong. read more

Do not be fooled by low prices - you will pay for it! Canceled flight from Rome to London - had to pay for my own hotel and flight the next day, and now it is impossible to reach any one at customer services to claim a refund! The webpage does not work, I'm assuming it has crashed ... And the phone lines are constantly busy, you call, they put you on hold and then hang up on you after a few minutes of waiting. My guess is they will be out of business sooner rather than later. Good riddance! read more

Do not use this airline. My son's luggage has been missing since 7-26-15. Claim was filed same day. As of this date, it still has not been located. There is no customer service assistance. The airport people in Rome and Palermo could not get a phone contact with them. There were over 50 people that filed claims that day. To date, you get no solutions or responses. THIS IS THE WORST Not professional. This deserves minus 10 stars. Can't post without star. read more

Everything was almost perfect--mostly on time departure & arrival, seats are ok for budget air, staff are competent--except when we arrived at our final destination in Paris Orly. About a dozen passengers, all connecting through Barcelona, waited for their bags that did not arrive at all. It took three days to receive our bags, a day before we were to leave Paris. We were a bit lucky in that our other 2 bags arrived but some of the other passengers had no luggage at all! They almost ruined our Christmas holiday and I'm pretty sure they ruined many else's. read more

The worst Airline in the world!!! We had two tickets from Barcelona to Las Palmas. Due to the bad online booking System we had a wrong written Name of my wife. At the checkin we were told to pay a Name Change for one ticket of 375 Euro!!! And then they told us they cannot do this because the aircraft is overbook. We were forced to buy a third ticket at 375 euro online. Then at the checkin we just got a standby ticket. There were some other guys who books many weeks ago, also with only standby tickets. They overbook all flights!! If you want to come to your Holidays, never you Vueling read more

Horrible experience. I purchased tickets through Iberian airlines for Granada to Barcelona six months before our date of travel. Shortly before we left, I noticed that the flight was "operated" by Veuling Airlines but didn't think anything of it - big mistake!! We got to the Granada airport about an hour and a half before the flight and checked our luggage and got our boarding passes. When we handed our boarding passes to the Iberian gate agent, we were told that Veuling had changed planes at the last minute and that only 140 people would be let on. I was 147th on the list so was put on a waiting list - my husband who was on the same reservation was 44th so they told him he could get on! I have no idea why I was so low on the wait list after buying the tickets so far in advance or why my husband was not on the wait list even though we were on the same reservation. The gate agents had no explanation and didn't seem to care. My husband told them not to give up his seat, but instead of boarding immediately decided to wait with me in the boarding area to see if I got on. After a very chaotic boarding process, they started to call names off the wait list. They called my name last and my husband and I got on the plane. Once we got on, however, there were no seats available, even though my husband had told them not to give up his seat. Luckily, a very nice Spanish woman said she wouldn't mind taking a later flight and convinced her seat mates to do the same. Once on board, in-flight service was non-existent and the plane rattled so badly it sounded like it was going to fall apart. After we landed in Barcelona, it took an hour and a half to get our luggage. Terrible experience from beginning to end. read more

DO NOT fly with them. I will not rant about the terrible service or unethical practices I have experienced...... I will simply give you my experience and see if you want to be treated the same. I bought a direct flight from Gran Canaria to Amsterdam for 4 people leaving at 14:00. A few weeks later we get an email saying they cancelled our flight and now we are on a flight at 07:00 with a 5 hour connection. I tried calmly and politely for 4 days to get them to rectify the situation by compensating us for the worse flight, or by putting us on any other direct flight back like we paid for. The service was astonishingly rude and they only offered us a refund after the price for direct flights had more than doubled. We have to just accept that they bait and switched us. I even asked for a simple gesture (kind of as a joke as i was astonished at how little they were trying) of trying to make it better by giving us a $5 voucher at the layover airport for a snack or drink but they would not offer any effort of help or courtesy. The kicker is they also did the exact same thing to my girlfriends mother and she lost days on her vacation. This, plus evewrything else I have read on review sites is enough to make me NEVER use them again. Terrible service and unethical practices. read more

0 stars! Charged 70 euros for checking a bag on flight to Barcelona. 2 tickets had been purchased together 2 months earlier. There was no mention of bag allowance on either ticket but some how only one ticket had an allowance for a checked bag. We paid the fee to enable us to make flight. Upon arrival in Porto ( another Vueling flight connecting out of Barcelona) both bags were missing. After countless phone calls over the next 4 days (and always receiving no information or given a different estimate) our bags turned up. Nevertheless, a huge inconvenience. We are still fighting the baggage charge. Will we ever book this crappy ripoff carrier again? No. read more

My wife and I had been happy customers of Vueling for years and have taken 2 dozen trips despite some cattle car conditions, but no longer. Today I got to see a different side of the company. Unlike all previous occasions, after paying 235 euros for a pair of one ways Barcelona-Madrid two days ago, they wouldn't let me print out boarding passes on line unless I paid a 38 euro surcharge for seat upgrades. Right there, a new innovation in greed even worse than even RyanAir. I'm going to challenge that policy through my credit card. What topped that was getting to the airport and finding an hour and a half line to get boarding passes, no machines available, referred twice to other lines, by which time they had closed the flight. We had checked in snd all we were missing was the boarding pass. I am quite sure they resold our seats for hundreds. We decided instead of trying to rebook to go straight to the train station and got to Madrid cheaper than our original tickets. Bye bye, Vueling read more

At half past midnight,we are stranded at Paris CDG airport after our 19.25 departure was cancelled. No information has yet been given as to why the flight was cancelled; indeed no information has been given at all. Soon after cancelling all flights from Paris without warning, the staff - who seemed to have less of a clue as to what was going on than the customers - all disappeared. Meanwhile, after finding out online that the flight could be rescheduled only 5 days later, and adding an overnight stop in a totally different city, we called Vueling customer services. They said that we should go to an Iberia or a BA customer service desk, and that they would book us into a hotel or give us a voucher. This turned out to be an outright lie and a ruse to get us off the phone. There is/was no Iberia desk at this airport, and BA staff told us they could and would do nothing (this was after travelling to a totally different terminal on the advice of Vueling's mendacious phone operative). No information was given out at any point; we had to rely on hearsay and rumour throughout the whole experience (how to get checked-in luggage back, for instance). An hour ago, hearsay was that we will have to pay out of our own pockets for 4 nights' accommodation in Paris. Affording this will be distinctly difficult. But who knows? 7 hours after arriving at the airport, we were stuck at the back of a queue of 50 people, including families with young children and people who will be missing work tomorrow, with no clue as to what will happen when we get to the front of the queue (if we ever do). This is without a doubt the worst travel experience I've had and, with the possible exception of Europcar, the worst customer service I've ever experienced. Avoid Vueling - they are not to be trusted!!!! read more

Basically, I wasn't sure if I was able to fly with the documentation I had, and since it was a Sunday night (no embassies or consulates open) I decided to call the airline to ask them if they had the regarding information, and they told me, after speaking for 8 minutes, that I could travel to Belgium with those documents without any issues, and I asked several times if they were sure, because otherwise I wouldn't buy the tickets, and the reconfirmed me. So right after I hanged up, I bought the tickets. A couple of days later, the day of the trip at the moment of check-in, they tell me I am not allowed to board. THEY GAVE ME WRONG INFORMATION AND I BOUGHT 2 TICKETS FOR ALMOST 520 EUROS!. But the worst part is that this was on November the 2nd, and I have been complaining since. Every time I call (and each call is very expensive) they tell me that they will reply in 24hours, which never happens. I lost hotel money as well and I keep losing money on every call as well. Their best excuse was to tell me that I should have checked their website to verify the information, and that makes me wonder why do they even have a call center then?. read more

I checked in yesterday evening in Fiumicino airport with my family. The blonde lady at the check-in desk was extremely rude; first she ignored us for several minutes, chatting and laughing with her colleagues instead, then was very abrupt and dismissive when she finally decided to attend to us. Disgraceful behavior! My family and I will never travel with Vueling again and will certainly advice our family and friends not to. read more