HORRIBLE airline!!! The worst part of it all is they insisted that we fly into a tiny island while an active hurricane was ravaging the island and other tourists were being evacuated. Power was taken out on at least half of the island. There was no access to water (including restaurants, toilets, etc.) since all water on the island is pumped from the ground using electricity. There were no functioning grocery stores or restaurants in the area, and we would have had to rent a car and drive out through the storm to try to find food. They would not even allow us to cancel the flight so that others could book if they wanted to go. And, these people have the ABSOLUTE WORST CUSTOMER SERVICE EVER! Totally unresponsive to customer questions, and obviously complete disregard for the health or safety of their customers. STAY AWAY! read more

I created an account here and downloaded the app just to warn people not to use this airline. They dacided to cancel our flight 24h in advance because of an air control strike in Marsei. This is a small air control area and the company decided to make 360 people have a bad vacation in stead of spending a bit more and fly around. Yes it is easy to do that since we re booked using Air Italia with a connecting flight through Roma at the same time. Hope they will go out of business soon with this work model. Never ever fly with them, walk if you have to beleve me it is a better option. Btw this adde 500 eur to my ticket price to get back home on time. 0 stars if possible. And yes I will take legal action against them. read more

Horrible airline. Had to buy a new ticket even though I could've made the flight as it was delayed, but the ticket counter wasn't open to check my bag. Had to wait 45 minutes at the counter to check my bag and now the new flight has been delayed almost 2 hours and it's not a weather issue. read more

WORST airline ever! - Awful customer service, clueless staff (borderline rude in crisis situation) - 4 hours delay - Flight rerouted to a different airport (7 hours drive away) due to inability of pilots to land. - Transportation optiongiven by Vueling to reach our original destination was a 7 hours bus journey a 2AM on a 24th of December!!! - Luggage took 1.5 hour to come out once we had finally landed (at the wrong airport) - Ours were missing - Took 9 DAYS for the airline to find out where our bags were and to send it to us - Bags arrived completely DESTROYED (it looked like they had actually exploded!) - We are still waiting for Vueling to come back to us in regards to our complaint (it has been 5 months already..) If you travel with them: BEST OF LUCK! read more

Vueling is quite possibly the worst airline I have ever flown! BEWARE if you are traveling with luggage and check it, you likely will not see it again. Especially if traveling to Barcelona which appears to be their black hole (search online). On a direct flight to Barcelona from London they forced us to check a carry-on rolling bag. Mine made it but my husband's did not. Had to shop for everything in Barcelona on a bank holiday when the only things open were tourists shops and boutiques. Not only does the measly 50 euros per day not come close to purchasing what you need in terms of clothing, but we lost a day of vacation looking for things. Then I find out we get either our reimbursement of replacement items or a fee per kilo of luggage if lost. The real kicker, not one person on the phone or in the airport who works in the lost baggage department can tell you the amount per kilo. Would have given a zero if I could! read more

By far the worse experience traveling, every European flight is delayed 2 hours. And there no explanation for it.

Here is the text of an email I jsut sent to Vueling about a horror-show experience trying to fly from Rome to Barcelona: I have been trying to get your attention since we returned from a trip to Rome and had our flight (6111) cancelled on October 18th. I filed two complaints, and your only response to date has been send me a 20 euro credit. I explained in my previous postings to your complaint system that we had 130,20 euros in expenses. Apparently you have chosen to ignore my request, which is your right, but of course is a foolish business practice.... although perhaps it is just indicative of your company's attitude towards your customers.... that they are expendable, that you can treat them as if they were animals to be herded around like cattle, and then discard them wholesale because they had the temerity to ask you to actually treat them as humans. I assume that this email will be discarded like all the other ones that somehow make it through your filters to your "customer service" department. But no bother, I will wait another 4 weeks and then I will file a complaint through ENAC, which thank goodness exists to make customer's complaints heard and responded to. We arrived at the Rome airport at 12:00 on Friday, Oct. 18th for a flight scheduled to leave at 14:20. We immediately saw that the flight was cancelled. We had not received ANYTHING from Vueling to notify us. Strike one.... you hadn't bothered to let customers know that their flight had been cancelled, even though every other airline in the Western world will do everything that they can to let the customers know about cancellations via text, phone, and email. We waited in line for an hour, only to be told that the next flight that you could put us on was on Sunday, the 20th in the evening. When we asked why you couldn't rebook us on other airlines, your agent very curtly replied, "We don't do that here at Vueling. You will just have to walk around the airport and see what you can arrange yourself". Strike 2... every other airline AUTOMATICALLY says "We would be happy to try to get you to your destination". No, No, No, not Vueling. Then the agent offered to get us to Barcelona the next day by flying to Paris and then to Barcelona, arriving finally at 9:30 PM in Barcelona. Not a very appealing solution, but at least it was better than waiting in a hotel on the outskirts of Rome for 2 days. By that point, my wife, who had been getting very fatigued by standing so long, asked the agent if they perhaps could provide a chair. She indignantly said, "Sorry, you will just have to sit on the floor!". Strike 3.... I had already told this agent that my wife was very fatigued, but she just ignored the request. Finally in desperation, I said that we would refuse to move away from the counter until they could provide a chair.... we waited for a while, and then finally on of the agents found an extra chair and brought it out. By this time (it was about 2:30 PM), both of us were tired and hungry... but when I asked the person that appeared to be managing transportation to the hotel when he expected the bus to come, his reply was , "We have no idea what hotel you are going to, and we have no idea when the bus will come... you will just have to wait". Then this guy disappeared without even getting our names. Strike 4.... the best customer service is giving customers accurate information in a timely manner, not giving them a non-answer in an attempt to pacify them. At that point, my wife was sitting down, and I went upstairs to the restaurant to get some lunch. Then I came back downstairs and sat down with the other cattle on the floor. Thank goodness I got lunch, becuase the bus finally arrived at 5:15, and it took almost an hour to get to the hotel. We had dinner at 9PM because that was when the hotel had it available. Our flight the next day was due to leave at 12:30PM, but when I asked the front desk what time would Vueling have transportation available, they told me to get a wakeup call at 3 AM, because the only bus that Vueling would provide was leaving at 3:40 AM. Strike 5.... how could your company believe that this was a "reasonable" accommodation (per ENAC's terminology) ??? I said that this was totally unreasonable, and even though the hotel staff agreed, they told me that this was what Vueling was going to provide. I decided to take a taxi the following morning after having breakfast in the hotel. We arrived at the airport without problem at 9:30, after which time everything went fairly smoothly (with the exception of an EXTREMELY rude gate again in Rome). We had to wait 7 1/2 hours in Paris, but at least we could sit down and have something to eat. Here are the expenses: Lunch in Rome airport 31,00 euros Taxi from hotel to airport 40,00 euros Meals in Paris airport 59,20 euros Total: 130,20 Needless to say, this will be the last time that we fly Vueling read more

Horrible customer service. On the 5th of June I was suppose to fly from Brussels to Rome. When I got to the airport to check in I find out the flight is cancelled. No prior notice at all. So I was told I can take a later flight or get a refund. The later flight would have been a 10 hour wait. So I chose to ask for a refund and buy a new ticket with a different airline. I am still currently WAITING for my REFUND!!! I have sent numerous amounts of emails and no one has gotten back to me.. So Horrible! read more

I wish there is ZERO star. If there is, I will rate it as zero for sure. My flight was from Barcelona to Venice, which is supposed to take off at 20:50 but now the estimated boarding time is 2:00am! Of course, there is no compensation because they don't care. I went to the ticket office to try to change the flight to tomorrow morning. But the lady was EXTREMELY RUDE and she seems very eager to show her attitude when I was asking her some questions about the alternate flight. I was really mad so I asked her how can I raise a complain. She was like 'Go to the website. I can't help. I recommend you not to do so now because your flight might be even more delayed later. You can complain at that time.' She was even being so sarcastic!! I was like wtf??? Stupid airline, trashy service, shitty experience. I mean people consider Vueling as a cheap flight? Well, it's really CHEAP and CRAPPY!!! read more

23 days and my bag was finally returned after I arrived home, but only because my partner and I called every lost and found and physically went into Rome Airport to get help in person. read more

Be advised. Use another airline - or at least DO NOT check your bags. My experience was flying from Granada to Stuttgart through Barcelona, we made the connections and were reasonably on time (only 1 hour late), but my bags did not arrive. Vueling does not have a representative in Stuttgart and very little support was given other than a shrug of the shoulders and "That's Vueling" . As a business traveler, I had to go buy clothes for the meeting the next day and there is NO reimbursement from Vueling. While these documents exist within Vueling - please remember to save the document from the arrival airport stating the luggage was lost, your boarding pass, the luggage tickets (mine had 3 different ones by the time it arrived). Or better yet - if you are a business traveler - try another airline. read more

This is by far the worst airline I have ever had the intense displeasure to ride with. We had them for the first two legs of a fun European vacation. First step: three hours delayed, a changed gate, a bus to the plane and a two hour delay on baggage - alright, fine, delays happen. Second step: cancelled the flight to our very next stop. Rerouted us through Barcelona, lost the bags in this leg, 14 hours of travel just to sleep in a hotel and come back for a 6:00 am flight, that we "hope" will even show up. I've flown on Spirit, widely accepted as the worst airline that the U.S. has the misfortune to house. Vueling makes Spirit look like a luxury private line. Vueling is a garbage airline and a garbage company and its only saving grace is the "occasionally" competent people that attempt to make up for its horrific business practices, reliability and quality. read more

VUELING - Worst airline service in over 30 years of travel. On Saturday, August 6, 2016, myself and my wife and my six year old son was scheduled to travel from to Rome to London. Our flight was delayed and/or CANCELLED WITHOUT NOTICE TO US. We were offered no hotel accommodations or any help and we were left to fend for ourselves. The airport personnel were rude and totally indifferent to our problem. Absolutely the worst I've ever encountered. We had to find and pay for a hotel room in Rome and we also lost the expense of prepaid hotel in London. read more

Horrible customer relations by Vueling Airlines! Flight from Barca to Amsterdam got cancelled, with an evening flight to Brussels (!) the next day as an offered alternative. Cancellation set me back a fat € hotel bill for two extra nights. After communicating multiple times about reimbursement (by phone and e-mail), the only and final response was: "sorry for the inconvenience". Vueling had more than seven contact moments to offer a standard compensation voucher, which it neglected to do. Terrible service, apologies not excepted! Never flying Vueling again. And spreading the word. read more

Beyond stressful experience. Cancelled with no reason, had to wait in a majorly long line to find any information out and my flight to Lisbon was rebooked as a flight to Porto for 24 hours later and I have to take a car from there to Lisbon. As a solo traveler in a foreign country this is experience was scary and stressful as the bus that was supposed to pick the group up from the airport was 35 minutes late and there was a taxi strike so we were otherwise stranded read more

THIS IS THE WORST AIRLINE EVER. MUST AVOID! CHEAP FLIGHTS, CHEAP SERVICES AND CHEAP AIRLINE!!!!! We booked our flight from La coruna to Barcelona 12/12/2017-12/14/2017 roundtrip. First time experience with this worst airline. 12/12 the flight is at 7am, I even picked a seat online and once we got to the counter the lady told me that we are on stand by due to there is no seat. How the hell you overbooked the flight? this airline is not even aware of it. So, we have to wait for the next flight, we went to the customer service and these staffs/ladies has A HUGE HUGE ATTITUDE and it seems like they don't wanna even help us out. Finally, we got the next flight at 1pm separated seats, fine! Oh I thought things will be smooth and we will get by 2ish atleast. We have to wait almost 2hours for flight delayed. It is insane! As soon as we got to Barcelona we file a complaint and still waiting for there love response for atleast a compensation for that flight. Same story going back to Coruna, the seat were the worst. It is like a child seat. OMG... how I wish I can give ZERO STAR, it was the worst airline I ever flew!!!!! THE WORST!!!!!! read more

Do not use this airline, absolutely atrocious experience and they have no concept of customer service. They cancelled my flight and booked me onto a replacement a week later, this wasn't acceptable as I was unable to extend my holiday by a week. As such, I had to re-arrange my outbound flight by 1 week at a cost to me of £90, the alternative being a refund and booking with another airline at around £300. Customer services are not allowed to take complaints so you have to send an email and they subsequently respond with a response that doesn't address the any of the complaints made. On calling head office, customer services etc. etc. nobody is willing to talk to you to escalate a complaint. Awful. read more

After cancelling a flight (Zürich-Fuerteventura) without any notice (the passengers were already at the check-in), the airline delays the repayment of the fare since five (FIVE!) months. Hotline and customer care are either overburdened, non-responsive, and mostly both. They cash in, but refuse the service. Not a very sustainable business model. Very very bad experience. Most reasonable explanation is they are close to bankruptcy. read more

Do not fly between London and Ibiza via Barcelona - you will miss your connection. 4 flights in four days - ALL DELAYED. One delay in excess of 5 hours. Customer service non existent. They charge 77p per minute, put you on hold and then dump your call after 5 minutes. This happened repeatedly. read more

After my dealings regarding a flight back from Malaga yesterday (flight vy1260 to Cardiff) i would rather chew my on legs off and drag myself to my next holiday destination. I work hard to afford my family holidays, i wont be letting these muppets spoil a minute of another one.... read more

My experience with Vueling has been atrocious and so, so disappointing. They changed the DATE of our flight and when that wouldn't work for us, they charged us over 300 euros to switch it back. I feel totally taken advantage of and ripped off. And this all happened the week before my wedding. They unnecessarily elevated my stress levels in the week before my wedding and showed NO accountability or compassion for their customers. Will NEVER fly with them again. read more

Beware of hidden costs and money scam! I paid full price for my ticket all inclusive and with a random seat allocation. On my return flight, I needed to online check-in as a single passenger. However, the webpage informed me that it cannot randomly assign me a seat and only priority is available at additional cost of 15 Euros. Or I could try at the counter on the day of my flight. This would be, however, an even bigger scam as it would incur additional costs not having your boarding pass. This is illegal practice. read more

Awful for musicians and tall people. 1) I was flying with my tenor saxophone in a low-profile hard case. Apparently, Vueling's policy is to NEVER accept instruments in hard cases. I have flown over a dozen times, both short international flights and trans-Atlantic, with this instrument, and have never once been disallowed to bring it as a carry-on (it fits in the overhead bins just fine, even on smaller aircraft). I was forced to check it (and pay 45 euros, adding insult to injury), and, of course, my horn was significantly damaged when I got it back. A group of three musicians had a similar problem at the airport--Vueling was entirely incapable of accommodating their instruments, and so they had to buy new tickets with a different airline and take a taxi to a different airport. 2) The seats are unbelievably close together. I'm a somewhat tall person (6ft/ 1'82), and my knees touched the seat in front of me when it was fully upright. What's worse, unlike similar budget airlines (EasyJet, RyanAir, Southwest) the seats can STILL RECLINE, meaning the man in front of my was able to squeeze me even further in my seat--I had to have my legs spread wide the entire flight, which was actually painful. I should mention that the French employee who told me I had to check my instrument was very helpful and sympathetic. Otherwise, my experience with Vueling was a nightmare. read more

When we got on the plane, we asked for a drink and was told the cart would be coming up the plane. it took THE ENTIRE time to get from the front of the plane to the back - TWO AND A HALF HOURS!! They were not helpful or even polite. We believe they were deliberately taking a long time because they did not want to serve us as we had complained already about not being able to get a drink sooner, unfortunately this affected other customers. The crew were dismissive and not willing to listen or apologize. A couple of them didn't even speak English - on an English flight?? I made a complaint and gave them opportunity to apologize and perhaps explain but they didn't even respond - twice. They honestly don't care about their customers and I will never fly with them again! read more

I would rather rate them with negative stars. This airline closed the gates right in front of me, and I was waiting in the line for 40 minutes. When I asked for help and asked to speak to a manager her staff covered her name on her shirt and called security. The gate was open when she left me out. I then had to go to the Vueling Support Center. Again, no help and on top of that, she called the cops cause I told them that I will wait until I get to speak to a manager. After that they through a complaint sheet on the ground in front of me. She told me that she doesn't believe me, and rather thinks that I wasn't waiting in the lane. I could prove with a receipt that I was really waiting and that other passengers witnessed it! read more

Do not fly on Vueling. Did not give us any type of warning about the very obvious cancellation of our flight. Stuck with no options, they put everyone that was supposed to be on the plane on a 10 hour bus ride from Barcelona to Nice. They've already made it very clear we will not be reimbursed for anything. What a scam! read more

I had a short plane ride from Dubrovnik Croatia to Rome Italy. During this quick hour and half ride, I experienced harsh and rude treatment. During the boarding of the plane there was a mist coming out of the air vents. Because I hadn't seen anything like this before, I got out my phone and proceeded to take a picture but it wasn't coming out clearly so I recorded it. As I lowered the phone and put it away I was approached by two flight attendants. Asking me if I took pictures of one of the flight attendants. I said no because I wasn't trying to capture her. IT WAS ALL ABOUT THE MIST. I put my phone away and another flight attendant comes to me demanding to see my phone. When I wasn't taking it out fast enough for her she proceeded to yank it out of the seat were I had put it away. I opened the phone and showed her the video. At the very end of the video was a snippet of her flight attendant. Not even enough to get all bothered about. She told me to delete the video. Which I did. I'm giving the airline and the flight attendants this rating because I feel that there wasn't a need to embarrass me in front of everyone. Great customer service would have been to have ONE flight attendant not 4 to explain why no photos or video of the flight attendants are allowed. Also, forcefully snatching my phone out of my hand was a bit over the top. It was as I committed a huge felony or an offense to deserve that treatment. REALLY people I was only excited about the uniqueness of the plane and wanted to share with my traveling family. So that they would want to book flights too on this airline. So much for that!! Oh yeah by the way, I have an iPhone and everybody knows you can't get rid of a picture or video just by deleting it. Especially when it gets saved in the cloud as back up. iPhone is bigger than a simple delete. read more

Negative stars. They overbooked our flight by like 10 people, then just kept telling us it wasn't illegal. Took a day out of our trip to France and now when I try to do the voucher thing they promised it doesn't work. If you call it hangs up on you. Terrible company, horrible practices. I saw a lot of people also couldn't get the refund and $250 in vouchers they promised in reviews. I disputed the charge with my credit card and I recommend other people do the same so the company does get penalized in some way at least and hopefully changes its ways. read more

DO NOT USE THIS AIRLINE. They lost my luggage and they did not answer any of my phone calls or my emails. When I finally got through to them after 20 days of lost luggage I found out they sent my luggage to Montreal and I live in toronto. It was sitting in Montreal for 10 days and is still there. I keep trying to call back to get a hold of someone to find out how to retrieve it and I have left 5 voicemails, and 3 emails and NO ONE HAS GOTTEN BACK TO ME. On top of that my flight was delayed by 5 hours and I missed all my connecting flights. I hope I can retrieve my bag soon if anyone has any information PLEASE HELP. read more

Terrible airline. Lost my son's luggage on a one hour flight and it's taken them over two months to reimburse me and I'm still waiting. Horrible customer service. Avoid at all costs. read more

Worst customer service I have ever seen. Had a flight from Munich to Barcelona, but could not make it to Munich because of the current incidences and after trying to contact them several times through email and call, I never heard back and have lost $360. The flight was not cheap and they did not have the decency to contact me back. Would not recommend them. read more

Booked a flight from Paris to Rome. Get to the airport send I cancelled my flight and that I had to pay $650 to fly. The women at the ticket counter said that she would put me in business class. I asked 3 times are you sure it's business class. She said yes business class. Found out it wasn't and than wanted another $180 for luggage. Do not fly them. There are total crappy airlines read more

The worse experience I've ever had with a low cost airline. They lie to you saying that you can change your ticket 2hrs prior your flight, but it is impossible to contact them. I ended up having to buy a brand new ticket and when I explained my situation I did not get a refund back, I had to spend more money and their excuse was that they have been compliant at all times, when clearly they make themselves unreachable un purpose. phone not working, it hungs up by itself when you call, ridiculous call center hours, no contact email to change flight or online chat available. vueling your customer service is extremely bad. read more

The absolute world's worst. Very inept. My outbound flight from Catania, Sicily scheduled to depart at 9:05 am. didn't leave until past 1:30 pm. Even after notifying us of the re-scheduling to noon and then 1 pm. the staff finally went through the motions of allowing us to board only to stop us a few feet on to the walkway and delay us more by making us stand for about 35 minutes before boarding. This airline should be run out of business as they are an absolute disgrace. read more

Beware of Vueling Airlines when you are in Europe. I was a victim of their fraudulent action. I bought an extra baggage voucher for my trip from Vienna to Madrid through their Internet page. To my surprise they accepted the extra suitcases but charged us an additional amount of 12 EUR for every kilo we were carrying in the luggage. Since our flight was making a stopover in Barcelona they charged us double the amount. I was flying with my wife, a disabled person, and her nurse and therefore we needed additional luggage. I didn't have any other choice but to pay the monstrous amount of EUR 620.oo. My credit card was cloned trough the payment I made for this extra luggage so I had to cancel it. Please help me to spread this mail so no one has to go through this bitter experience again.Naturally, I never recieved an answer from Vueling to my complaints read more

EXCESS BAGGAGE WARNING I chose the 'extra bag' option on-line with Vueling LHR TO PMI, thinking what a good deal it was at 17 Euros for an extra checked bag. I obviously misconstrued this in haste & wishful thinking. Multiple bags for an extra fee per bag yes, BUT the total weight still not to exceed 23 kilos. Having been impressed with British Airways deal from LCY of up to 10 bags at £28 per piece, each bag not to exceed 23k, I naively took this as Vueling being even more customer friendly! But, no. This mistake cost me 240 Euros. read more

NEVER AGAIN! Worst customer service i was ever in touch with. They lost my bag in Barcelona and it took 8 days to find it again. At least they have delivered it to my hotel, but the surprise came when i opened the bag. The lock was broken and there were missing some expensive clothes from famous surf brands. All new with tags, because i just recently returned from Miami. Vueling denied any compensation and said, that they do not take any responsibility of stolen things from luggage. Also they denied recompensation of the broken suitcase, because i didn´t reclaimed it immediately at the airport. HOW?? The suitcase was delivered to my hotel, i didn´t picked it up from the baggage claim? They told me, that i can write it all to the customer departement, but it will be lost time, because she can secure me, that they will deny any responsibility. If I want i can choose a laywer to defend my rights. This is ridiculos and the worst way i was ever treaten by a customer service. I will never fly Vueling o Iberia again. Avoid checking bags on this airlines, they will let you standing in the rain with the loss! read more

They cancelled my flight without advise me. They refused to refund me saying that they sent an email to another email address (never heard) then after my complaint they retreaded what they said. I do not recommend at all, very bad service and also I lost huge amount of money without the possibility to understand why I wasn't advised. read more

Good airplanes, good flights but awful people. I forgot by bag with all my docs and mobile on the aircraft and realized it only 10 minutes after but they lost time and didn't help me at all at finding it, saying it was my fault, to go to the police and to not hope to find it anymore. F*** read more

Vueling is the worst airline I have ever traveled, and I have flow with Spirit! Aside from the hidden baggage fees, inability to board a plane at an actual gate instead of the runway every time, and the fact that 3 out of our 3 flights in July 2014 were delayed, Vueling has corrupt scheduling/billing practices. I purchased 4 Mediterranean flights in the spring of 2014 for our trip. One was Vueling from Barcelona to Ibiza in the late morning on a Monday (around 11:30am). I hastily checked all of my bookings and they looked correct. When I went back to check in June, a month before our trip, I found that Vueling from Barcelona to Ibiza was actually 7am, not 11:30 am. At first, I thought I made the mistake. However, not only did Vueling make the scheduling error, but they charged me for the 11:30 am flight, which was more expensive than the 7 am flight. I contacted Vueling via phone and had at least 8 emails with a customer service rep, then a manager. Not only would they not reimburse the difference in fare, but Vueling would not waive the 45 Euro fee PER TICKET to change our flight back to the time I scheduled. The service rep and manager's responses were borderline unprofessional and I ended up paying more for less with Vueling than I would have with a more reputable airline. I will never fly Vueling again and I would suggest taking a nicer airline or at least a different economical airline than Vueling. You will overpay for a flight you did not schedule. read more