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Alayne K.

This is the worst airline ever. First flight from Miami to Barcelona my sister was down graded from first class to the back with the explanation that her seat was broken. My seat was right next to hers and the person that ended up in her seat was just fine. They gave us a phone number that nobody answered. Our return flight both of our business class seats are downgraded to the back of the plane no explanation other than the row of seat is not operable, they were saved for the flight attendants who were sleeping in all of the seats that were considered inoperable. They pulled a curtain to give them privacy. I want a full refund and plan on reporting them to the every agency that will do anything. I met and talked to many of the passengers that hat the same experiences. Shame on them for making the beginning and the end of my vacation so upsetting.

At Barcelona's (BCN) El Prat.
Art B.

I need to first say that for a trip from Stuttgart to Boston (via Barcelona) for $224 including one large piece of luggage, I can't complain too much. The A330 from BCN to BOS was new and the on time flight got me and my bag to Boston in one piece. That having been said, you do get what you pay for. The meal was small and the flight departed from Gate E85 which mean a VERY LONG WALK from check in to the gate. Arrival in Boston was at E16, another very long walk to passport control. The flight attendants obviously had some personal issues which they brought with them to work: A male FA looked at me in passing and said very audibly, "We all love a hole." Shortly before landing the pilot made his approach announcement using the word "kraut" and saying to the entire cabin, "Thank you for nothing," among other slights. The flight attendant used the complete N word during her announcement to my utter shock. (We aren't in Europe anymore!) Lastly, I had ordered 2 extra sandwiches and a beverage in good faith a few days prior to departure totaling $12.71. Much to my chagrin, the stews never provided me with the food, even after an inquiry. When I emailed customer service, including a screen shot of my bank statement reflecting the Level charge, customer service still refused to refund me my money saying that they had not received a report from the cabin crew indicating that the food have not been served. All in all, it was an inexpensive point to point flight across The Pond. Just don't expect ANY frills.

think five times before you fly with them. this is the worst flight of my life. i originally bought a ticket with iberia but this piece of crap flew the flight instead. the plane was about my age. all cracked. terribly dirty inside. i paid for seat selection but it didn't recline and when i asked why are you selling this they offered to move me to the back of the plane. they turn on cold air conditioning and sell blankets and duvets. food is also paid for and terribly tasteless. tea is paid for. it was a terrible mistake. never fly with them. never,

The check in agent
Avner P.

I usually don't write a review unless the business is exceptionally horrible. Level Airlines qualified in so many ways. The check in staff is incompetent as well as rude. I have paid for our seats and they sold our seats. Instead of being at the front, we ended up in the last row. The check in agent gave us a pathetic reason for checking our "special" luggage at another line. When we ran half way across the airport, the other agent was surprised. We also paid for the food. Somehow, it was not checked off by the same incompetent agent. Imagine flying for 13 hours without food. We ended up paying again for food. We will never fly this airline again. We recommend that you do the same.

Porsche C.

Level Airline is a partnership with Iberia airlines. The airline started with 2 aircrafts and 4 routes with flights between Europe and the Americas. 6 months ago, I found a killer deal on Iberia airlines that started flights from Oakland to Barcelona for $320 roundtrip. Shoot, with no hesitation I hurried and purchased my ticket --it was an Economy Class product (which I'll talk about later on in the review). LEVEL flights are both marketed under IB code and operated by Iberia. The online check-in process was smooth. The most surprising part of the check-in is that you can buy an upgrade to Premium Economy for as little as 150€, which is a good deal, considering that the basic Premium Economy fare is 685€ Level is a low-fare airline that charges for everything, and I mean EVERYTHING. Want a seat on the plane? How 'bout a pillow? Okay, a blanket? Yup, you're paying for all of that! My seat cost $33 and I definitely wasn't paying for a damn pillow (which should be complementary since they're not even comfortable to begin with!) Now, although Level is a low-fare airline, I have to give the crew members and pilot the utmost respect and props! Flight staff consisted of 3 people in the cockpit and 8 in the cabin. My flight from Oakland to Barcelona was a straight flight -- Yes, no layover! Level provided exceptional service the entire flight! I mean, they came around at least once an hour to see if anyone needed water or something to eat. The Economy cabin is tightly packed with 40 rows in a 2-4-2 layout. 40! The cabin was clean, but those seats?? Oh, lawd! Level, you got to step it up baby! Those seats hurt my damn back! Wassup with that? I have to say those seats SUCK! They made up for it by getting me to Barcelona 2 hours earlier than expected! The seats belong to the "thin line" category, but opposite to what United did with their Coach retrofitting, these seats come with decent cushion and they actually recline. Pitch is the main issue with the seat layout. 40 rows of Economy seats are a lot of rows, and an A330 only has certain length. It feels cramped back in the main cabin. As you can see, I have mixed feelings with Level Airlines, but truly loved their low cost flights! Would I fly with Level again? HELL YEA! Their airline prices are hard to beat! Next time, I will make sure to upgrade my damn seat, though. Treat yourself! Safe travels!

Homewardbound

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11 months ago

Worst airline ever ! Delays cancelled flights etc.. stay far away!! You may get your your destination 48 hours or more late

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EasyJet - This was the first half of the line, another half behind me....

EasyJet

2.4(10 reviews)
1.9 km

When booking with this airline to fly out of Barcelona, I was hesitant. I must say this was a very…read moregood experience easy smooth process of checking in. No fuss bag drop off. The flight itself was very good. No issues to report. Staff was friendly.

By far the worst checked luggage experience I've ever had from an airline. For starters, the speedy…read moreboarding and bagging conditions are extremely unintuitive. Once I found my bag wouldn't fit as a carry-on, I was told I will need to check it, which is fine. I was already checked in, but the rep at the front told me I had to wait through the entire check in line to get my bag checked. When all I needed to do was go to the bag drop. Why didn't the rep simply explain that? I wait for 40 minutes and get to the check in rep who tells me I need to go to the next line over to pay for it. What? Why can't I just pay at the location I dropped my bag off. Turns out I can, but the rep never told me I could. It gets better. So I go to the next line over to the bag drop and wait 15 minutes at which point the rep tells me in need to go to THE OTHER LINE at the service window to pay. I then wait another 15 minutes at the service window to pay and then I had to go back to the original check in rep (and wait a couple more minutes) to get the receipt for my luggage. Please total that up. Yes, I had to wait in 3 lines (almost 4) and well over an hour just to check my bag. That is the absolute antithesis of anything I would consider "Easy". EasyJet, please review your processes and staff training to be more informative and accommodating.

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EasyJet

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Norwegian Air Shuttle

Norwegian Air Shuttle

1.7(11 reviews)
1.9 km

DO NOT FLY NORWEGIAN. Nothing but disrespect from the employees…read more Will try and get you to spend more on missed flights and late check-in's by making you stand in 3 different lines, get to the front, and being told to move again. Started check-in process exactly 3 hours ago and still have at least an hour wait in the NEW line. Manager tried to get physically aggressive with my husband as we expressed our concerns of how many people will miss their flights based on their 1 line for international and 8 OPEN lines for domestic with no signs indicating this. (they even admitted they don't have signs for this!) Lucky we came to the airport 6 hours in advance today, because this company isn't getting another penny from me trying to give international patrons a runaround like this 100% on purpose. Rude. Disgusted. Unacceptable.

THE most inefficient airline I have ever experienced. The boarding process is third world quality…read more They tell you to get in line one hour before boarding and then won't let you board for another two plus hours. This happened to and from my destination. Priority boarding my A## No explanations no sorry for the wait no courtesy in any way. Standing for hours in a hot terminal. No water no nothing. I will never use this airline again.

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Norwegian Air Shuttle
Norwegian Air Shuttle - Does anyone read or listen to the instructions anymore?

Does anyone read or listen to the instructions anymore?

Norwegian Air Shuttle - Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

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Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

Level - airlines - Updated May 2026

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