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Vueling

1.5 (389 reviews)
Closed 8:00 am - 8:00 pm

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Rand E.

Definitely a budget airline! Took a flight from Basel to Barcelona and service in Basel excellent, including their wheelchair assistance. The flight was only slightly delayed but totally packed flight! There was a limit on carry on of 10 kg and they were very strict with this. Also strict liquid limits, my 3.8 oz lotion was confiscated. There were no free drink or food options...only pay ones. But on their last flight of the day, you can get 50% discount. Seats are all small and do not recline and there is no entertainment. Luckily we only needed to fly this airline once on this trip!

Aaron S.

Vueling is a low-cost Spanish airline based in Barcelona; I flew with Vueling for the first time from Manchester in August 2024. Vueling's main base is at Barcelona-El Prat, which is the Airport that I flew to on my recent trip although they serve many cities and countries around Europe, even reaching into Africa. My experience with Vueling wasn't too great - I found the booking process to be overly complicated via both their app and website - just because they're a low-cost airline doesn't mean they have to make cutbacks to the website too. My seat reservations were changed multiple times from the point of booking to actually arriving and checking in at the Airport - I was also denied the chance to change my seat reservations, even at an extra fee. We travelled as a group of three, and as the seats are in rows of three, it would have been perfectly straightforward to put us all together but it didn't work out that way. To make matters even worse - the group next to me was a family of three, and was in the same situation where the father was separate from his partner and child, with seat switching not possible, I had to put up with a misbehaving child next to me for the entire flight who kept going into my space and even head-butted me. I understand the Airline can't be responsible for other passengers' behaviours but surely to split up a group for no reason makes no sense. I had to request special assistance for a member of my travelling party - it was possible to add this during the booking process but again there was no confirmation of this - a few days after booking I attempted to use their chatbot to get a confirmation of this and I found it next to impossible to speak to a human, I later did receive an email in Spanish which related to the assistance, but this appeared to be impersonal and an automated reply. I did have a small delay waiting to board the flight and I was unhappy with the level of information provided by the Airline regarding why this delay was taking place and how long I'd expect to wait, so the boarding gates were uncomfortable and crowded. The Airport facilities at Manchester were very poor as they used Terminal 3 at the time of my flight. However, it is positive to hear that they are relocating to the newly renovated Terminal 2 in November. WiFi is available in-flight as well as a basic selection of food and drink, not really much for gluten-free, but that's fine for a short flight. I wouldn't use Vueling again if I had an alternative, mainly due to the poor customer service, difficulty making the flight reservations via both the website and app and lack of information provided to passengers. 2*

Picture of original flight at 1400 Delayed to 0300

I flew Iberian airlines 10 years ago and remembered not have a good experience. I must have had severe amnesia because I foolishly booked a flight with Iberian Airlines. Thinking that after 10 years that the service would have improved. I was sorely mistaken. There was absolutely no human to speak with and calling the help desk was useless. The delay was over 12 hours and counting. I'm writing this review as I am waiting. I took a flight from Naples with a 2 hour layover in Barcelona. As soon as I left the airport, the airport screen stated at 12 noon that the flight was delayed until 22:20 pm. I was given no voucher or accommodation. I am writing this review at 1 am. Over 12 hours after the flight was suppose to leave. There was no representative from Iberian airlines. It is nearly impossible to speak to a customer representative. Many of the passengers attempted to contact Iberian Airlines with no success. I have been there for over 13 hours and all during this time, I have had zero updates about the status of the flight. No text messages, no emails, no calls, no customer relations person giving updates Nothing My suggestion to future customers DO NOT FLY WITY IBERIAN AIRLINES I have flown twice with them and have regretted it. Save yourself the frustrating and unnecessary stress of looking at a monitor that changes every hour stating the new time for departure is 90-120 minutes away, only to have this updated with a new time 1-2 hours latter If I could give a negative number, this airline would definitely deserve it I can not emphasize Please DO NOT FLY WITH IBERIAN AIRLINES You will thank yourself

At El Prat in Barcelona on the day of my flight.

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9 months ago

they lost ny luggage. ruined my vacation. had to purchase new clothes and lost my medicine

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Vueling Reviews in Other Languages

Review Highlights - Vueling

It was our only option when flying from BCN to NCE and I was nervous but had no other options.

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EasyJet - This was the first half of the line, another half behind me....

EasyJet

2.4(10 reviews)
2.0 km

When booking with this airline to fly out of Barcelona, I was hesitant. I must say this was a very…read moregood experience easy smooth process of checking in. No fuss bag drop off. The flight itself was very good. No issues to report. Staff was friendly.

By far the worst checked luggage experience I've ever had from an airline. For starters, the speedy…read moreboarding and bagging conditions are extremely unintuitive. Once I found my bag wouldn't fit as a carry-on, I was told I will need to check it, which is fine. I was already checked in, but the rep at the front told me I had to wait through the entire check in line to get my bag checked. When all I needed to do was go to the bag drop. Why didn't the rep simply explain that? I wait for 40 minutes and get to the check in rep who tells me I need to go to the next line over to pay for it. What? Why can't I just pay at the location I dropped my bag off. Turns out I can, but the rep never told me I could. It gets better. So I go to the next line over to the bag drop and wait 15 minutes at which point the rep tells me in need to go to THE OTHER LINE at the service window to pay. I then wait another 15 minutes at the service window to pay and then I had to go back to the original check in rep (and wait a couple more minutes) to get the receipt for my luggage. Please total that up. Yes, I had to wait in 3 lines (almost 4) and well over an hour just to check my bag. That is the absolute antithesis of anything I would consider "Easy". EasyJet, please review your processes and staff training to be more informative and accommodating.

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EasyJet

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Norwegian Air Shuttle

Norwegian Air Shuttle

1.7(11 reviews)
2.0 km

DO NOT FLY NORWEGIAN. Nothing but disrespect from the employees…read more Will try and get you to spend more on missed flights and late check-in's by making you stand in 3 different lines, get to the front, and being told to move again. Started check-in process exactly 3 hours ago and still have at least an hour wait in the NEW line. Manager tried to get physically aggressive with my husband as we expressed our concerns of how many people will miss their flights based on their 1 line for international and 8 OPEN lines for domestic with no signs indicating this. (they even admitted they don't have signs for this!) Lucky we came to the airport 6 hours in advance today, because this company isn't getting another penny from me trying to give international patrons a runaround like this 100% on purpose. Rude. Disgusted. Unacceptable.

THE most inefficient airline I have ever experienced. The boarding process is third world quality…read more They tell you to get in line one hour before boarding and then won't let you board for another two plus hours. This happened to and from my destination. Priority boarding my A## No explanations no sorry for the wait no courtesy in any way. Standing for hours in a hot terminal. No water no nothing. I will never use this airline again.

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Norwegian Air Shuttle
Norwegian Air Shuttle - Does anyone read or listen to the instructions anymore?

Does anyone read or listen to the instructions anymore?

Norwegian Air Shuttle - Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

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Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

Vueling - airlines - Updated May 2026

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