DO NOT FLY NORWEGIAN. Nothing but disrespect from the employees. Will try and get you to spend more on missed flights and late check-in's by making you stand in 3 different lines, get to the front, and being told to move again. Started check-in process exactly 3 hours ago and still have at least an hour wait in the NEW line. Manager tried to get physically aggressive with my husband as we expressed our concerns of how many people will miss their flights based on their 1 line for international and 8 OPEN lines for domestic with no signs indicating this. (they even admitted they don't have signs for this!) Lucky we came to the airport 6 hours in advance today, because this company isn't getting another penny from me trying to give international patrons a runaround like this 100% on purpose. Rude. Disgusted. Unacceptable. read more

Norwegian Air Shuttle - 3 hour line - Airlines Near Me - El Prat de Llobregat, B

THE most inefficient airline I have ever experienced. The boarding process is third world quality. They tell you to get in line one hour before boarding and then won't let you board for another two plus hours. This happened to and from my destination. Priority boarding my A## No explanations no sorry for the wait no courtesy in any way. Standing for hours in a hot terminal. No water no nothing. I will never use this airline again. read more

There's not much to add for now. It's an office, complete with doors and windows! If you're looking for an affordable flight and impeccable service, give us a try on your next journey. You'll find all the information you'll need to plan your trip throughout Europe or further destinations such as the United States, Singapore, Thailand and Buenos Aires, Argentina. read more

No resolution after a week of emailing Now 2 weeks and nothing but a Survey in my email. There has been no response since I sent an email to Edward.Thorstad@norwegian.no Barcelona agents were no help. So sad. Still waiting ............ read more

Just to disclose, I am fully aware that Norweigen is a low-budget airline. I have no problems with low-budget airlines, I've flown with Vueling, Ryan-Air, and Level, and I've never ever had a problem. Until Norweigen. I purchased a direct flight from Oakland to Barcelona. I was flying with my ESA who is an 80 pound husky/lab mix, and notified the airline weeks prior that she would be on board with me, and so I would need a small row so she had plenty of room to stretch out on the floor. I was guaranteed and assured that this would happen. The flight was scheduled to leave at 8:05 PM Wednesday night. I had a connecting flight from SLC to OAK, so my dog and I arrived early to the OAK airport, around 11 am. Finally, I go check in at the Norweigen desk at 5 PM, and the woman again assured me that I would get a row to myself for my dog. I head to the gate and wait with many others. 7 PM turns into 8 PM, which turns into 9 PM, which turns into 10 PM. No one knew what was going on and why our flight was so delayed. No one from Norweigen was communicating with us, so we were all left in the dark. Finally at 10:30, someone announced that a drunk passenger on the previous flight broke the screen on the seat in front of him, and the airlines were trying to repair it- and by doing so, blew a fuse with the electrical system of the plane. They were trying ti fix it, with no success. Our flight was delayed until 1 AM when FINALLY they cancelled the flight. We waited in the terminal for 5 hours before they cancelled. Not once during that time was there food vouchers given out, or anything. We were told to go back down to the ticket counter and we would be provided vouchers for hotels. Again, we waited in line for an hour before someone finally said that they were searching for hotels in the area with no luck (Its 2 AM at this time, are you kidding me??) I took matters into my own hands, seeing that this airline was completely incompetent and bought a hotel to the tune of $200 dollars for the night, out of my own pocket. I woke up the next morning with still no news of what time our new flight would be departing. Around 11 AM, I received a text informing us that our new flight would take place at 4 PM that same day (Thursday). At 1 PM, I headed to the airport with my poor dog, who is starving at this point because I didn't bring enough food for 2 days for her. I also tried to complain to the airline that as a passenger with a disability, they were doing a horrible job at making sure me and my animal were taken care of, and I was just met with consistent "File a claim, there's nothing we can do here about it." At 3:15 PM, we were told that the flight would be delayed AGAIN because the part needed to fix it hadn't arrived it. Why in the hell would you have us come to the airport when you knew the part hadn't even arrived? Around 6 PM with no communication again from Norweigen, I decided to catch the other flight leaving at 8 PM that evening. When I called to make a reservation, I reiterated the fact I was traveling with a large dog and would need room for her. The guy on the phone "guaranteed a large spot for her". Turns out, this moron booked me a middle seat on a full flight. Luckily some very kind people were willing to trade seats with me so my dog could have some room. After ALL of this (and more) not once did I feel like Norweigen gave a sh*t about their passengers at all. The worst customer service of any company I've ever dealt with. I doubt I will see back the money I spent on the hotel. Turns out, the original flight that was delayed was cancelled AGAIN that night. Worst company ever. read more

Charged 360 euro and forced to check bag before entering plane. My bag did not fit the bag check slot at the gate so they said I had to check my bag and charged me 360 euros. I could't believe it but I had no choice. It cost more than my ticket. They were not very nice about it either. If I recline my seat will there be an additional 25 euro charge? read more

I'm really happy with Norwegian. I fly several times a year and always planes on time. Clean and friendly staff. LOVE IT!

The boarding lady who scanned my passport had me stand to the side and accidentally gave my passport to another passenger. I asked for my passport back and she kept saying that she gave it to me. They were not helpful at all and did not even attempt to locate my passport for me. She just kept yelling how she gave my passport back. Luckily, the person who had my passport notified the flight attendant and I finally got my passport back . Although the boarding lady was rude and yelling at other passengers besides me I could give her a pass on that and perhaps excuse it due to stress however, her basic job function was to just scan and give passengers their passports back and she could not even perform that. I was encouraged to contact corporate about this and they did not care and just gave me a templated response. read more

There is no point to use the self service kiosk because they don't operate for all the flights. The agents at the check in desk are subpar at all terminals across the globe, you get consistently so/so treatment. The employees are more interested in accommodating and speaking to other airport employees rather than assisting you with getting on your flight. The food is prison food. The flight is bumpy but hey, you can't control the wind. Everything else however is in their control and genuinely they don't care to help with what they could do better in. read more

Norwegian airlines is horrible. I flew into Barcelona from Chicago and they lost my luggage. The process for them to find it and get it delivered to me has been nothing but a mess. I flew into Barcelona Sunday and it's Wednesday and still no luggage. And they can't tell me when I'm getting it. The employees on the phone and not helpful and don't even seem to care. There is no sense of urgency or any type of customer service in their end. It's terrible. read more

Don't let the low prices for you. This is a con. Probably one of the worst low price carriers around. We paid around three dollars per ticket. We ended up being charged Close to another $300 to put our bags on the plane. As you can see in the picture we had tiny suitcases and yet they still did not clear for carry on due to weight. The business model for Norwegian is obviously to nickel and dime their passengers. Save yourself the trouble and book a ticket with a full price legacy carrier where you are serviced, fed, and everything is included. Because when you get down to it, after the nickel and diming you, you're really not saving any money. Not to mention, the seats are medieval. Norwegian manage to figure out how to take the dream liner and converted into a torture chamber. The most painful flight I've taken in 12 hours. My legs were in pain after I got off the plane. And I'm not a big person, Nor is my girlfriend. We are both in agreement we will never fly this airline long distance ever again. read more

Norwegian Air Shuttle - Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain. - Airlines Near Me - El Prat de Llobregat, B