Well, during this difficult time globally, it's hard to write a negative review for a company. But Vueling has made it easier for me. We booked a short flight from Venice to Barcelona a while ago, way before the Coronavirus was a threat to anyone. So when this virus spread across the world rapidly, out first thought is perhaps we need to cancel. But as weeks passed, the situation in Europe have gotten worse. Both countries: Italy and Spain are on lockdown. Plus, our flight from Los Angeles to Europe was cancelled by the airline, and the government of Spain has aggressively advise against flying unless it's absolutely necessary. With all these factors in place, Vueling Airlines still claims our booked flight is on schedule. On top of that, their website is confusing. It does not allow ticketholders to change a booking, nor allow us to request a refund to original form of payment. I took it to their Facebook page and learned there are A LOT of very upset customers in the same boat. Some who said even 2 days before the scheduled flight into Italy, their webpage still says it's on time, even though the entire country is on lockdown. The consensus is Vueling is playing tricks, purposely not canceling any flights so they would not have to refund any money, hoping the customer will cancel and lose out. Also, they only offer vouchers that needs to be used by the end of 2020, which apparently is not allowed accordng to Spain's Aviation Agency (see photo) Needless to say, no one that's been given the runaround by this airline holding the funds will be flying with them, ever. Note: This review is dated March 24, 2020. For people reading this far into the future, we're going through the Coronavirus that's affecting the entire globe. read more

Vueling - Read my review! - Airlines Near Me - Barcelona, B

Vueling = Crap There are things we expect from a low-cost airline... small seats, added costs for luggage, added costs for carry-ons, added costs to reserve a seat, added costs for food and drinks on-board, etc. These are things we expect in exchange for low airfares and good routes. What we DON'T expect are spectacularly rude staff, and malfunctioning check-in equipment that leads to Vueling-caused colossally long lines served by one single arrendant. I don't know what events in life lead a person down the path to working for Vueling Airlines -- but it must some kind of horrific descent into hell. Needless to say, the journey ends in the desparate sadness of being the singe attendant to a line of more than 200 unhappy people. read more

Vueling - Hundreds stranded by Vueling... - Airlines Near Me - Barcelona, B

See all

Our flight was Cancelled on the evening of our trip, we couldn't talk with anyone at Veuling because everything is On-Line with no staff available to help reschedule flight to another day. We never received any notification from Veuling in regards to the Cancelled flight, and no apologies as well. I wouldn't recommend this airline to anyone traveling to Barcelona, Spain. read more

the worst customer service ever...VERY difficult to get help from a human, and when i finally did it was useless and rude...stay away from Vueling read more

We already had one bad experience in Vegas, so whenever any flight announces that flight is 30 Minutes late or 1 hr late, we get scared easily whether it will fly or not. And the thing with budget airlines is they don't care much I guess. We had a flight with Vueling VY6106 Barcelona to Rome at 6:20 PM. We reached the terminal, did security and were standing in the boarding line. The flight was 2 hrs. Late and I was scared about the same outcome. And here they announced, the flight is canceled. Run to the main counter, there I feel like I am in some sort of competition, if I do not reach on time, I won't get the next day flight and that's true. You have to be in the line ahead then others, otherwise chances are you won't get the same/next day flight. We were on the Europe tour and our Rome itinerary was fixed and the next cities (Venice-Florence-Pisa and 3 more), every city's itinerary was connected. We even told them at the counter that gives me any flight, but they were no help. Our next day in Rome got wasted completely. Though they provided hotel accommodation and meals, that's not what I wanted (between hotel was 60 Km from the airport, it took 1 hour, but it was good and food was also good, so no complaint in that). Horrible experience with Vueling, I know it's the case with all the airlines and no one is 100% perfect but at least give us the reason. They just said technical glitch and that's it. They gave the next day noon VY 6104 flight and we reached our Airbnb in Rome at 5 pm. ( I am still in touch with those sites who says " file claim with us and we 'll help you) The flight was okay. Leg space was okay too. I am 5'10". We ordered in-flight food. The price was really low considering it's in an air meal. We ordered the club sandwich and chicken rice. Food was okay, anyway your taste buds do not work 100% so high in the air. read more

See all

If I could give 0 stars, that still wouldn't be low enough. I have never had a worse customer service experience in my life. I have tried to get into contact with an actual human at the company, but they don't seem to exist. My flight was canceled just a few hours before departure, and there was no timely rebooking options provided. As a result, I had to cover the cost of an additional night's stay, purchase a train ticket to reach another airport hours away, and book a new flight to get to my destination. On top of that, I never received a refund for the original flight, my checked bags, or the seat I paid to select. When I submitted a reimbursement claim through the airline's website, I received only a vague, automated response days later with no real explanation for the denial. This cancellation caused significant disruption, added expenses, and a complete lack of accountability from the airline. Based on this experience, I will never fly with them again and I strongly advise others to do the same. read more

We took Vueling to Tenerife today. Within the terminal, they didn't tell us the gate number until 7 minutes before boarding, talk about cutting it close. We were on an Airbus A320 and they bused us there on the tarmac. The plane was pretty clean, and the seats, although not reclinable, were comfy. Flight attendants were nice and helped people get on. read more

See all

Worst airline. Stupid fees. Pay for water. No service. Never again. Much worse than Spirit and Frontier. read more

They cancelled my flight and cost me thousands, but can't get a refund even for the ticket. NIGHTMARE Airline

The fare for my flight has dropped by 54€ yet refuse to give me a credit towards an upgrade to the next cabin level (which is still 10€ less or god forbid any refund. Then they have the nerve to state that passengers need to pay an additional 75€ if they require stowage of an overhead bag even though baggage was included in this fare. Apparently it only includes a small purse or bag under the seat. They said I could purchase a new ticket at the lower fare but cannot get credit for my previously purchased ticket. What a joke. This airline is the worst! read more

What a disaster. Airline lost our luggage and there is NO ONE at the airport to speak to. We've been waiting at the baggage carousel for TWO HOURS and there's no one to deal with. I WILL NEVER FLY VUELING AGAIN. Beware of this AWFUL airline. read more

DO NOT CHECK YOUR BAGGAGE. They label as "Cargo" and it is lost. There is no communication or any indication that they can find it OR when they will get it to you. I checked a bag from New York to Barcelona to Florence. They delivered 4 days later AFTER i had departed the hotel. AND then i had to ship back to the US (on my dime). Compensation...ha! They said they would fully refund with receipts. Its a lie. They only refund $50/day for basic necessities from the day AFTER you tell them its lost until they return to you hotel. So receipts are useless. I was missing my luggage for 17 days and got $100. And I was in a black tie wedding. Can you buy or even rent a tux for less than $50?? I am warning...do NOT check baggage with Vueling. read more

Our Vueling flight from Paris to Rome on 10 March 2023 was cancelled due to the transportation strike in Paris. We received a Vueling international wire transfer refund for $489.96 that was rejected and returned to Vueling by our bank. It appears that Vueling considers the case closed because we can no longer utilize the company website with our booking number of CL19UX to ask questions. We need to have someone reissue the international wire transfer to a bank that will not reject the refund. Please help. Kirk Draper draperkirkw@gmail.com read more

If I could give 0 stars I would. First we got to our gate a little late but 20 min before the gate closed and the guy didn't let us in. The guy had the craziest disrespect I've ever seen. It was unbelievable. So we then had to buy for new tickets which costed us $300 extra. When we originally paid a total of $100. After we got our ticket no one told us we had to rebuy the carryon bag option. So when we got to the gate they made us pay an extra $200 for 2 carryon bags. Overall horrible experience and left me with the upmost disappointment I've ever had for an airline. read more

Price maybe affordable, if you are traveling light.. like backpack and purse why not use them. If you are going to check in luggage's, DON'T DO IT! I'm saving you from stressing out! ALL reviews I read about Vueling is not positive. They are notorious for loosing luggage's! I made a terrible mistake of not reading reviews ... Vueling lost three of our luggage's, there is no money in the world that can replace what I have!! I'm still hoping they find it... but i'm not confident because they don't communicate well... then i'm stuck with international bills trying to call them.. I hope someone reads this and all reviews and do not use Vueling! read more

Worst company ever Their customer service is really really bad, nothing works properly app or web, you cannot talk with them, it took me weeks to receive answers and they are not at all flexible. I wouldn't recommend it at all. It could be an apocalypse over the world and they won't understand in order to give you a refund or credit. It's sad how they threat their customers. Never again will use them again and I wouldn't recommend them either. There are other companies with better services.. I lost a lot of money just because I choose to travel with them. Never ever again.. read more

I like Vueling (Vueling), a very good lowcost airline in Europe! We flew in May 2019 twice - from Paris to Barcelona and from Barcelona to Majorca and both times we were satisfied. What you need to know about them? How to buy tickets for Vueling. You can through the application Skyscanner or Vueling (or their website). Their website really slows down, but you need to wait, because the desktop version has many features that are not in the mobile application. Staff. the staff is friendly, if at the airport you don't manage to do something yourself, they immediately help. Luggage. Here is what is written on their website: and further: and finally: However, they do not find fault if the weight of the luggage is more than 10 kg, I had 14 kg and they did not check. They have 3 types of tariff - Basic, Optima, Timeflex. We took two tariffs, as my wife had two baggage - hand luggage and a bag of 20 kg (shopping in paris and barcelona), and I only have hand luggage. I bought myself a Basic fare (hand baggage 10 kg) + paid extra for choosing a seat (to sit next to my wife), and I took Optima to my wife (hand baggage 10 kg + checked baggage 25 kg + choice of seat). After payment, the confirmation arrived and the boarding tickets immediately arrived. They can be printed, but you can also not print, you can simply register through the QR code on the phone, which we did. The ticket shows how to fold it, everything is very simple and convenient. Seat selection. The cost of choosing a seat depends on a number of: 21-25 rows - 4 euros. 16-20 rows - 5 euros. 11-15 rows - 6 euros. 10 row - 14 euros (20% more space here). Front rows (5-9 rows) - 9 euros. Space Plus (More space and priority landing - 2, 3, 4 rows) - 17 euros. Space One (More space (+ 20%) and priority landing - only 1 row 1 st) - 21 euros. I paid extra for 8-15 places, in terms of saving these are the best places. The choice of Basic fare + seat extra charge was cheaper than buying Optima tariff. Therefore, if you do not have large luggage, choose this rate. The accuracy of the flight. Both times that we flew this airline, the flights were on time. Food. Both times we flew for short distances, so there was no power. Advice - if you are hungry, buy yourself a meal in advance at the supermarket, as the airports are more expensive. If you don't care about money, you can eat at the airport or on board Vueling. Cons of the airline. 1 - the seats do not recline, because of this, that it takes up space, because the airline simply rammed a lot of seats in the cabin. But! My legs are comfortable (I have a height of 175 cm, but there were people in the salon and they were 180-185 meters tall and they were clearly not uncomfortable). Since the flights are short - 1-2 hours, this does not cause discomfort, in extreme cases, you can walk through the cabin. 2 - when buying tickets of two different fares, like with us (Basic + Optima), you cannot choose two fares at once, you must first buy a ticket for one fare, because again find the same flight and buy a ticket for it. And what if there are only a few tickets left on this flight and everyone wants to buy it? Then one of you will fly (who already bought a ticket), and the other can stay. Therefore, it is necessary to do all this very quickly, within 1-2 minutes. It is best to import all of your data and your partner / friend / wife to their website, then the program itself adds it. Here is such a minus for this application, by the way on their website the same problem. Summary - if you want to choose a low-cost airline in Europe, choose Vueling. read more

See all

worst airline to take from Florenc, Italy!! Not impressed at all! Going through check-in was awful experience. Coming here flying was a good experience!! Flying out having to pay 110€ for over head carriage. Along with already being allowed a carry on with the ticket.. very disappointed with the interaction. The man helping was trying to help his best. Meanwhile women coworker from the other side intervenes very disrespecting my family along with me. She has said many fighting words and used many slur... Not booking with an airline that degrades brown skin families!! Along with in able to reason with respect and maturity. NOT IMPRESSED!!! read more

Took two flights from Naples to Barcelona and BCN to Portugal. We sat in the first 4 rows Unbeknownst to us, the flight attendants were "on strike" so there was no beverage service. We paid extra for no service. Pretty sad that they closed their curtains and took off their masks as well. Never saw them until we landed. So, as soon as the flight took off and the curtains were closed, passengers took off their masks as well. read more

We booked Vueling from Grenada to Barcelona in September. The flights came to about $150 for the two of us. We booked a 10:45pm flight and it was delayed by about an hour. I assumed it would be delayed so we were happy that it wasn't delayed several hours! Carry on bags were free and we paid an extra $10 to check in early. So now to the issues... My bf was sick (cold/cough) and I was fine. We both had a lot of problems with the cabin pressure in the airplane. It was the most horrible pressure I've ever felt in my ears. We've flown on LONNNG flights and never had a problem with other airlines. It was not a smooth ride, the captain made tons of dips and turns. It was a very weird overall. When we landed my ears unblocked after a while but my bf had trouble for days. Since he was sick the cabin pressure problem caused fluid to get trapped in his ears. Luckily, it eventually resolved itself. Vueling is cheap and that's the only thing they have going for them. I would NOT recommend flying on their airplanes if you are sick. read more

We were unfortunately booked into this airline as our other flight had been delayed and we had missed our connecting flight. We were flying first class on the other airline and were rebooked economy on Vueling. Upon boarding the Vueling flight from BCN to PMI I explained the situation to the flight attendant and since the larger seats were available (no one was in or assigned to them) I asked if we could move to them. He said no as they were a different price and I explained that we were supposed to fly first class so we were supposed to be placed there. He refused so I took a photo of the empty seats as proof for later compensation. He came to my seat and stated "delete that photo or I will have you forcibly removed from the plane and arrested". I was cooperative but wasn't sure which photo he was referring to so I asked which one he meant. He then said went to the cockpit door and told the captain to have police remove me from the plane. I was not argumentative or uncooperative and also have other witnesses to this incident. I told him I would delete the photos as I was in another country and being a woman was afraid for me safety as this was a male flight attendant. He took my phone out of my hands without my permission and deleted the photos he deemed necessary and threw it back at me (which is assault). Again, I have witnesses to this incident. As he was then satisfied he in his own words "allowed me to fly". There is no rule or policy that I cannot take photos of a public space (I even checked Vueling's policies). There was no people in the photo I had taken. After the plane landed I took a photo of the specific steward to show airport staff. After exiting the plane in PMI I explained to the gate agent what had happened and was told "there's nothing I can do, report it to customer service". Had this incident happened in the United States, I would have contacted law enforcement immediately and filed a report for harassment and assault. As I was in a different country (Spain) I did not know of any resources to do so so kept records or everything, and recovered all photos as evidence. read more

Vueling - Steward who harassed and assaulted me - Airlines Near Me - Barcelona, B

See all

Vueling is a Barcelona based low-cost airline offering cheap flights to, from and within Spain. As with any low-cost airline you should carefully read their conditions before you buy a ticket (you agree to those conditions!). You will pay extra fees (very high fees!) for everything: changing passengers' names, changing flights' times, cabin baggage that doesn't fit into their gauge, food and drinks on board etc. Assume you can't return the ticket when you buy it - changing anything is often more expensive than buying a new ticket. Vueling is the world's record holder for the number of passengers flying together in an Airbus 320 plane at the same time (source: my guess). It can be a real torture if you are tall and the flight is long. The personnel is very friendly and polite which partly compensates the inconveniences of the flight. Register on their website to collect points ("puntos") if you are a frequent flyer. Vueling is not part of any airline alliance, they have a loyalty program of their own. Vueling is your choice in Spain if: - you are able to read long texts (and understand what you are reading :) ) - you are able to measure and weigh your cabin bag and understand if it will be allowed - you are able to plan well and you rarely change your plans - you have no check-in baggage - you are shorter than average Happy vuelinging if that sounds like you! read more

See all

Went in thinking this was going to be a nightmare because of the cheap flight and bad reviews. However, every thing went exactly as planned. The flight was on time, the seats were super comfy, and the flight attendants were sexy. Only thing that makes this a 3 star is that they never tell you that water, coffee, tea are charged. Not only charged, but outrageously expensive. They came around with their push cart and asked,"coffee, tea, any other beverage?" I said "two coffees, please". Boom two half poured coffees on my tray table and then CC machine in my face rung up with $6.50 on it. They are trained to sell this stuff without telling people how overpriced it is. I heard the flight attendant selling a cookie next to me. He fell for it. I can only imagine how much that little cookie costs. read more

WOW WHAT A WONDERFUL AIRLINE! :D. I booked my flight from Barcelona to Marrakech and it was only delayed A MERE 3 HOURS! We missed our ride that I prepaid from the airport to our Airbnb in Marrakech due to the delay but that's all ok since they so generously rewarded me with WHOPPING 6 EURO VOUCHER!! Thanks Vueling! You guys rock! read more

Vueling - Airlines Near Me - Barcelona, B

See all

Two flights and both started boarding after the flight was scheduled to leave. Nuff said?

Canceled my flight from Nice to Barcelona. They canceled the same for 3 days in a row. Very unprofessional if this was an American company they would be sued and bankrupt. Also they do not want to refund my money even though they did not give me any solutions in order to go back to Barcelona. Vueling = Theft read more

We were waiting to board our VY3514 Flight at 16:05 on 02 Sept 2022 from Barcelona to Ibiza when the Airline changed the boarding gates 3x without any announcement of delays or changes. All the passengers for this flight were just stuck on the big monitors waiting for boarding announcement. We were like lost lambs in the middle of Barcelona Airport running from one gate to another. Finally, our Departure Time of 16:05 came and still no announcement. At 16:31 Vueling sent an email saying VY3514 was cancelled. And if these were not enough, navigating and figuring what to do or where to go next was a complete struggle since there were no announcements made and no Vueling Airline personnel to talk to until one of the passengers mentioned to inquire at the Iberia Transfer Desk. (Like how we would even know this?). At the Iberia Counter, they told us to go a to Counter 413, to inquire about our flight options. When we reached this counter, we were directed to another counter!!! At this point, we received an email from Vueling about a replacement flight for the following day or a refund if we don't want to take the flight. I told the Airline personnel, that I would like to get a refund because the flight they offered me was for the next day and I was supposed to be back already the next day. I also told the Airline Personnel that we needed a place to stay for the night because we didn't have a place to stay in Barcelona as we were supposed to be in Ibiza that night. The personnel excused himself and after what seemed like forever, came back and gave me a hotel voucher but with a catch, he also gave me Boarding Passes for the next day's flight. I told him right at the beginning that I didn't want the replacement flight because it doesn't make sense because my flight back was supposed to be the next day too and that I just want to a refund. He said that that's the only way to issue the Hotel Voucher for the night and that when I get to the hotel I can just cancel online and get a refund. I was hesitant about what he said but we were so tired after a long day that we just took his word for it and went to the hotel. After dinner, I checked my booking and there was no option to Cancel and get a Refund. I was upset but was so tired and decided we would go back first thing in the morning to the Airport to settle everything. And guess what, the Airline Airport Personnel cannot fix any of the Issue which just amazes me. I fell in line at the Airline Count at 8:00am rehashing to the Agent what happened the day before and that I don't want the flight, I just need the Refund. Their best Advice was they will cancel the flight, but I have to go online to request a refund. I told the agent that there was no option to do it online, so she suggested to fall in line at a different Counter for the Vueling Customer Service!!! I went to the Customer Service Counter and the Agent at the Vueling Customer Service said that it's showing that my replacement flight was not yet cancelled and that I should do a refund online, which I again told him that refund option was not available online. He also told me to go back to the previous Counter to cancel the flight!!! Never ending passing of responsibility with no resolution. The other agent at the first counter finally said to call the Customer Service hotline. I told her that I just talked the Customer Service Counter and he can't do anything. The Agent said it's a different Customer Service on the Phone. I asked her if I can use a landline phone to call their Customer Service. She said no, they don't have a phone they can offer me. I found out later on that under the EC 201/2004, Vueling Airlines is Required to give 2 phone calls. Mind you this phone call which I was going to make was to call their Customer Service Hotline since they can't fix the issue at the Airport. Isn't it standard procedure to issue a Refund if the Airline cancels their flight and the replacement flight doesn't work for the passenger? I used the phone at the Front Desk of the Hotel we booked for the rest of our trip to claim a Refund from the Vueling Customer Service Hotline. What the Phone Agent did was just send me an email about my call, and he said to request a Refund from there. I did apply a Compensation online, to which the Airline denied compensation. The refund request they never responded in the email. I followed up twice when I got back to LA and received the same answer from the phone Agents, that refund request was still under review??? It's already going to be a month next week after they cancelled the flight and still no Refund nor Compensation. Aside from complete waste of my vacation time spending 2 days at Barcelona Airport dealing with Vueling Personnel with no resolution, I also have non-refundable Hotel Reservation in Ibiza which I have to incur. I don't expect much from a low-cost Airline, but I expect a refund from the Airline if they cancel their flight. Never again!!! read more

Vueling - Counter 413 which redirected us to a different counter - Airlines Near Me - Barcelona, B

See all

Veuling airline overbooks their flights and if you don't check in and select a seat at least 7 days prior you will have to pay for a seat on the flight. If u wait 24 hours before you might not get a seat at all. I had an 8 pm flight and checked in at 8 am and was forced to pay for a 60$ priority seat otherwise i wouldn't have a seat at all. My friend who flew last week waiting to get the free randomly allocated seat at the check in desk in the airport and was put on standby for the flight and ultimately wasn't able to fly. read more

Worst Airline EVER!!!!! This airline makes Spirit Airline look like high end airline!!!!!!! Make sure to check if your carry on bag is included on your ticket or they will charge 60 € per bag except for one underchair hand bag. The bag is more expensive than the round trip flight seat itself?????? The seat was 52 €. I asked the attendant if I can upgrade my seats to include check in bag which should be around 10 € -16 € extra but she ignored me and charged my card. So I repeated my question but she looked hesitant and said this is low cost airline. She continued to say she already charged my card???!!! I asked her right next to her before she charged it. But just ignored my multiple attempts completely. I could have bought a individual seats for for my carryon bag and it would have been cheaper!!!!!! Rude is understatement!!!!!! Rudest rip off airline who wants to steal from any travelers. I had 2 other people and ended up paying 180 € for 3 small carryon luggage that they put aside which all other flights do complimentary for their customers. Lol...... their flight attendant setting 1 luggage (labor less than 1 minute) costs more than a doctor's visit. I could have gotten hotel room for luggage's for cheaper price!!!!!! read more

DO NOT FLY WITH THEM - terrible experience. Won't reimburse for delayed luggage incurred expenses - mine was lost for 2+ weeks. Customer service on the phone changes story every time - didn't track my luggage's return trip (told me it left their hands so not their problem), have the wrong record of when the luggage got back to me (few weeks later in US v. few days later in Fr even though I called them a few times), and now telling me that they don't cover "non-essential expenses". My receipts include contact lenses (that is essential) and clothes, pretty sure at least these are essential. (I would also make an argument that make-up also is but I guess I won't die physically wihtout it :) ) read more

Vueling - Airlines Near Me - Barcelona, B

Things I've seen in the hour and a half I've spent in the line for Vueling lost and found: 1. A desk worker come around the counter to yell in the face of an angry customer. 2. Another desk worker shrug her shoulders at at least 2 customers in front of me. 3. That same desk worker getting up and walking away leaving the counter unmanned and the door wide open for at least ten minutes 4.. My life slowly passing in front of me as I slowly die in this useless excuse for customer service. Thanks for making my first couple hours in Spain as painful as they possibly could be. Absolutely clueless read more

Vueling Airlines especially in Barcelona was a nightmare. If I could rate them a 0/5 then I would. We checked in early for our flight and when we arrived they told us that we don't currently have seats and to wait until the end of boarding to see whether or not we can board. The customer service and overall treatment and consideration was just painfully poor. In addition, the workers added that if they didn't have space to include us on the flight that we'd have to find another flight and disregarded the fact that we booked the tickets very far in advance and had a connecting flight at the next stop. Overall, Vueling created a difficult and stressful travel experience for my family and I. I don't recommend flying with them unless you have no other option. read more

Vueling - Our boarding passes had no seats but said priority boarding. It made no sense. - Airlines Near Me - Barcelona, B

I received an email from Vueling notifying me I can receive a refund in the form of airline credit as the flight was canceled due to COVID. I am in the US and they make it terribly hard to contact them via phone and website contact form to claim the credit. Finally I was able to submit a claim 24 hours before the date of the flight. After all of that I received a reply saying they couldn't give me a credit for some BS reason. I won't be using this airline again. read more

So I had to fly vueling because that was the airplane operating my Iberia flight between Barcelona and Sevilla. I actually had a good in flight experience - seats were spacious and comfortable and enough leg room . Stewardesses were nice ---------- The only person that was an A-hole to me was the man at the gate . The whole process for the tax refund is such a pain in the azzzz . They make scan papers before security and the. After security you have to stand on a long line to get your refund. I was due back a large sum . I basically ran to the gate and just as I arrived - the man said it was closed although there were stand bys waiting to board . This little short bald man was so mean to me. Made me feel as if I was going to miss my flight . I even had a little asthma because I ran and started to cry. This man had no sympathy. The other employees were trying to update me . So this man let all the standbys go in before me- which I wasn't mad about because I was late - but why be so mean to me? Even at last minute - when they allowed me to board . He says " pase pase" with such disdain. I have never been treated so horribly on a flight. It wasn't like I wasn't sorry or I had an attitude either . I will never forget this experience that this ONE man gave me If I didn't have this experience- I would have give 3-4 stars . read more

Just the worst customer service. No type of communication with flying customers ... no type of phone communication . Can't contact them on the phone. No live person help. Luggage costs are ridiculous- overpaid for luggage due to confusing about fees read more

Worst Airline in Europe - Lost 2 of our 3 bags on a short hop 1 hour flight from Barcelona to Alicante. Appalling communications. The phone number they gave me was never answered despite calling 20 time. I had to go find a general number to get hold of someone and still they had no idea where our bags were. they lost all my son's sports gear, he was travelling to an international sports competition - completely ruined the experience. they lost all my wife's belongings in day 1 of a 4 week tour around Spain and Portugal to celebrate my retirement. you have to wait 21 days before you can claim from them in how you just give up or lost all the bits of paper they demand for that process. This airline is a joke. They have your money and they don't care. Find an alternative. If there isn't one hire a car. I'd score them -10 out of 10. read more

Corona Virus DO NOT USE THIS AIRLINE! While other airlines have offered refunds or flight credits with a duration of at least 12 months, Vueling is playing hardball, saying that they refund but then only give you the opportuinity to rebook until December 2020. When in a year or so, only diehards like me dare to travel and airlines are trying to get back on their feet, you should remember how travellers were treated during this crisis. The total lack of compassion shown by Vueling means for me that, I will never fly with them again. read more

Checking at airport is always chaotic !!!! Long line .... Check ur own luggage .... Then if the luggage is refused or there is a technical error then u have to find a clerk which are rarely available ...just a nitemare .... Totally disorganized !! read more

Vueling lost my luggage on a flight from Barcelona to Prague on the 23rd of June 2023.Since then I have sent dozens of ails and I have made dozens of phone calls to the company to no avail.I am surprised with the indifference ce and irrespo sibility of this company concerning luggage handling .I keep getting contrasting information from the different people who answered my questions.There is no clear procedeure as hoe to solve the problem.My file has been closed so I can either add more details or check the process.g read more

Pay the extra $50-100 if you can manage. This was the worst flight experience of my life. Vueling Air almost cost us our honeymoon, definitely cost us the opening World Cup match, a beautiful hotel, and an entire day in Paris. It was an absolute nightmare from checking in to landing. I could write a Russian novel on the complete and total ineptitude of this airline, but I will summarize why you should avoid this airline at all costs: 1. Check in line was absolute chaos. People had no idea where to be, who to talk to, and how long it would take to get boarding passes. It took one hour to get boarding passes 2. This delay forced a horde of passengers to make a mad dash to the gate as the airport screens indicated that boarding would be closed within minutes 3. We all get to the gate in a frenzied state only to be told that our flight was delayed by one hour 4. We wait for an hour at the gate. No word from the 2 Vueling employees on where our plane is and how much longer we will have to wait 5. After 2 hours had passed, the employee announced that our 1:00 PM flight had been delayed to 9:00 PM...audible gasps and shock fill the room. People flood the two employees 6. The employees indicate that we can get food vouchers $12 per person at the Information desk 7. The two Vueling employees get their bags and leave the gate as they are at the end of their shift. No explanation on why there was a delay. We are told by one sympathetic employee, "good luck and keep on checking the screens." 8. Because it took them 2 hours to inform us that the flight was significantly delayed, options for the Eurostar and another flight are impossible. We are forced to wait until 9 PM without any degree of certainty as to whether or not the flight would be canceled 9. Around 8 PM a large group is forming near the Information desk about the status of our 9 PM flight. The woman at the info desk told us to call the Vueling number (which went straight to voicemail, btw) and to keep checking screens for updates on cancellations 10. The woman at the info desk leaves for the night. The large group continues to wait until another British Airways employee says our flight should be good to go at 10 PM. They are just waiting on another plane flying from Portugal 11. No word for another hour until the screen changes and our flight is scheduled to leave at 11 PM. There are no employees at the gate. 12. At 11:30 PM, two exasperated employees come to the gate to begin checking in passengers. One of the employees got into an argument with the other employee and exclaimed, "I QUIT!" and left the ticketing gate within 10 minutes. There is now only 1 employee checking folks in 13. We finally board at midnight and arrive in Paris at 2 AM My issue is not with the delay as to how Vueling absolutely failed to provide any level of transparency or communication to its passengers. Look, I know this is not a top airline, but it is completely unacceptable to treat your customers this way. By stringing us all along for hours, they robbed us of any other choice. My husband and I missed the opening match of the Women's World Cup ($400) and essentially an entire day of our honeymoon. We are now attempting to be compensated for our losses and Vueling is not cooperating despite EU laws and their own policy regarding delayed flights. I cannot believe they are allowed to still be in business. You can take your chances with this airline. If you are not in any hurry, have no need to be anywhere at any particular time, or just want to try your luck, I am sure you will be one of the positive reviewers on this site. You just have to be aware that this airline has a lengthy track record of being wholly incompetent. We saw those reviews and still took our chances. It did not pay off. I wish I could go back in time and just fork the extra dollars for a better flight. Lesson learned. read more