Vueling

1.4 (375 reviews)

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Vueling - Airlines Near Me - Barcelona, B

Vueling - Picture of original flight at 1400 Delayed to 0300 - Airlines Near Me - Barcelona, B

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Aaron S.

Vueling is a low-cost Spanish airline based in Barcelona; I flew with Vueling for the first time from Manchester in August 2024. Vueling's main base is at Barcelona-El Prat, which is the Airport that I flew to on my recent trip although they serve many cities and countries around Europe, even reaching into Africa. My experience with Vueling wasn't too great - I found the booking process to be overly complicated via both their app and website - just because they're a low-cost airline doesn't mean they have to make cutbacks to the website too. My seat reservations were changed multiple times from the point of booking to actually arriving and checking in at the Airport - I was also denied the chance to change my seat reservations, even at an extra fee. We travelled as a group of three, and as the seats are in rows of three, it would have been perfectly straightforward to put us all together but it didn't work out that way. To make matters even worse - the group next to me was a family of three, and was in the same situation where the father was separate from his partner and child, with seat switching not possible, I had to put up with a misbehaving child next to me for the entire flight who kept going into my space and even head-butted me. I understand the Airline can't be responsible for other passengers' behaviours but surely to split up a group for no reason makes no sense. I had to request special assistance for a member of my travelling party - it was possible to add this during the booking process but again there was no confirmation of this - a few days after booking I attempted to use their chatbot to get a confirmation of this and I found it next to impossible to speak to a human, I later did receive an email in Spanish which related to the assistance, but this appeared to be impersonal and an automated reply. I did have a small delay waiting to board the flight and I was unhappy with the level of information provided by the Airline regarding why this delay was taking place and how long I'd expect to wait, so the boarding gates were uncomfortable and crowded. The Airport facilities at Manchester were very poor as they used Terminal 3 at the time of my flight. However, it is positive to hear that they are relocating to the newly renovated Terminal 2 in November. WiFi is available in-flight as well as a basic selection of food and drink, not really much for gluten-free, but that's fine for a short flight. I wouldn't use Vueling again if I had an alternative, mainly due to the poor customer service, difficulty making the flight reservations via both the website and app and lack of information provided to passengers. 2*

Picture of original flight at 1400 Delayed to 0300

I flew Iberian airlines 10 years ago and remembered not have a good experience. I must have had severe amnesia because I foolishly booked a flight with Iberian Airlines. Thinking that after 10 years that the service would have improved. I was sorely mistaken. There was absolutely no human to speak with and calling the help desk was useless. The delay was over 12 hours and counting. I'm writing this review as I am waiting. I took a flight from Naples with a 2 hour layover in Barcelona. As soon as I left the airport, the airport screen stated at 12 noon that the flight was delayed until 22:20 pm. I was given no voucher or accommodation. I am writing this review at 1 am. Over 12 hours after the flight was suppose to leave. There was no representative from Iberian airlines. It is nearly impossible to speak to a customer representative. Many of the passengers attempted to contact Iberian Airlines with no success. I have been there for over 13 hours and all during this time, I have had zero updates about the status of the flight. No text messages, no emails, no calls, no customer relations person giving updates Nothing My suggestion to future customers DO NOT FLY WITY IBERIAN AIRLINES I have flown twice with them and have regretted it. Save yourself the frustrating and unnecessary stress of looking at a monitor that changes every hour stating the new time for departure is 90-120 minutes away, only to have this updated with a new time 1-2 hours latter If I could give a negative number, this airline would definitely deserve it I can not emphasize Please DO NOT FLY WITH IBERIAN AIRLINES You will thank yourself

At El Prat in Barcelona on the day of my flight.

Art B.

Old, dirty plane. Delayed. Surly, rude stews, one of which accused me of accosting her when she backed into my arm with her food cart. The fully booked A-320 was old and dirty. Beverage service is a joke on a 2 hour flight. Bus from the plane to the terminal in Barcelona, no boarding ramp. They did, however, allow several pounds of overweight luggage.

Barcelona, Spain is what's up! Feelin' like "Mr. Big" again ;D

Eric R.

"Expectation is the mother of all frustration." - Antonio Banderas In between my British Airways flights, I caught Vueling, an economy airlines based in Spain. I ignored the overall bad reviews and took a chance with the low fare and ¡Hoy! Spanish Movie Star flight schedule;) Like Antonio said I had little expectations boarding my flight. Yet, I found Vueling exceeding what the reviews said. My flight from Paris (CDG) to Barcelona (BCN) via Airbus. Flight crew was friendly and professional. And the flight itself was smooth with no delays. Solid 4-Stars! In the end, I'd fly Vueling again with no hesitation. Just don't expect Boujee as it's simply a "puddle jumper" to get from one European country to the next. To me, it was a perfect choice for short travel in between my long British Airways intercontinental flights. Te Amo;)

Our return flight path after Vueling's incompetent pilot twice botched the landing and had to do TWO emergency pullups at the last second.

Booked a short one-way flight from Barcelona to Bilbao. Our incompetent pilot made TWO botched attempts at landing and was unable to do, blaming the weather. However, according to arrivals data from the Bilbao airport, several other flights landed just fine within a few minutes of when our flight's incompetent or impaired pilot could not do so. I think the BIO Tower wisely refused to give him a THIRD try at endangering the lives of passengers and he had to turn the plane around and return back to BCN. I then had to take a grueling 7 hr bus ride to get to Bilbao 9.5 hrs later than scheduled. I emailed Vueling demanding a refund, and got an automated reply stating, "We confirm that we have received your message. We have taken note of your comments and we have forwarded them to the relevant department to take the appropriate measures." It's been a MONTH since then and no other response. I tried calling their "Customer Service" line in Spain -- they have NO toll-free or USA phone number, so it will cost you -- only to get endlessly looped in their automated phone system multiple times, or told "Please hold for an agent." and then their system would immediately drop the call. Reading other reviews here and elsewhere, it is apparently Vueling's policy to simply play dead and keep your money.

James L.

Well, during this difficult time globally, it's hard to write a negative review for a company. But Vueling has made it easier for me. We booked a short flight from Venice to Barcelona a while ago, way before the Coronavirus was a threat to anyone. So when this virus spread across the world rapidly, out first thought is perhaps we need to cancel. But as weeks passed, the situation in Europe have gotten worse. Both countries: Italy and Spain are on lockdown. Plus, our flight from Los Angeles to Europe was cancelled by the airline, and the government of Spain has aggressively advise against flying unless it's absolutely necessary. With all these factors in place, Vueling Airlines still claims our booked flight is on schedule. On top of that, their website is confusing. It does not allow ticketholders to change a booking, nor allow us to request a refund to original form of payment. I took it to their Facebook page and learned there are A LOT of very upset customers in the same boat. Some who said even 2 days before the scheduled flight into Italy, their webpage still says it's on time, even though the entire country is on lockdown. The consensus is Vueling is playing tricks, purposely not canceling any flights so they would not have to refund any money, hoping the customer will cancel and lose out. Also, they only offer vouchers that needs to be used by the end of 2020, which apparently is not allowed accordng to Spain's Aviation Agency (see photo) Needless to say, no one that's been given the runaround by this airline holding the funds will be flying with them, ever. Note: This review is dated March 24, 2020. For people reading this far into the future, we're going through the Coronavirus that's affecting the entire globe.

Vueling = Crap There are things we expect from a low-cost airline... small seats, added costs for luggage, added costs for carry-ons, added costs to reserve a seat, added costs for food and drinks on-board, etc. These are things we expect in exchange for low airfares and good routes. What we DON'T expect are spectacularly rude staff, and malfunctioning check-in equipment that leads to Vueling-caused colossally long lines served by one single arrendant. I don't know what events in life lead a person down the path to working for Vueling Airlines -- but it must some kind of horrific descent into hell. Needless to say, the journey ends in the desparate sadness of being the singe attendant to a line of more than 200 unhappy people.

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MJ S.

8 years ago

Horrible company. Overbooked our flight from Munich to Barcelona by 8 people and booted us because we didn't check in online - their website wouldn't let us online! Attendants were extremely unhelpful. Vueling ruined our vacation. Never again. read more

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Corinne M.

7 years ago

To Whom it May Concern, I'm writing today in deep sadness for the way I was treated by Vueling in Milan. I arrived 40 minutes before my flight (at 11:45AM) and asked for injury assistance because I did not have much time for my 12:25PM flight and I knew with a challenged leg it would further delay me. Because I injured myself badly close to my flight, I could not request assistance in advance. Assistance never came, and so I missed my flight. I went to the assistance center, who called the front desk and asked at what time I'd arrived. The front desk woman lied, citing 12:10PM because she did not want to take fault for failing an injured person. In fact, 12:10 was the time I walked with the Chief over to the assistance office, for which he left me assuming someone could help. The woman at the assistance center then proceeded to mock me saying, "see I knew it! It's your fault." This is not your issue, but it is to show how the error from a Vueling representative kept accumulating into even more negativity. I was then told all that could be done was buy a new ticket # ZB82FS (volo VY6335 to Barcelona) for $135 Euro. You already received money from me on the old ticket MVAGV8 via Iberia) To pay money because your company failed to help a person who is injured, regardless of whether they requested in advance or not, is so very, very unfortunate. Paying more money was like me paying money to feel even more like the smallest, least important person in the whole airport limping around as people bump into me and laugh. I was told by your Vueling customer service staff over the phone that you could help even when the woman on-site in Milan had not been helpful. I don't have the money to sustain two tickets with you, and I don't have the strength to afford this level of humiliation. After all this, my bags that Vueling said they had no more space for in Milan and checked at the gate... is now lost. Upon landing in Boston to my final destination, no one could find my bag and I've had to file a separate claim for that. I've since been told it's stuck in Milan because, "Vueling entered my bag information into their system incorrectly." Please consider refunding the ticket in question. I have never had such a travel experience as this. Also, please if anyone from Vueling replies to this asking me to submit a claim or "simply call them," your website isn't working and your phone people tell us to use the website. read more

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Simon B.

7 years ago

DO NOT FLY THIS AIRLINE!!! Our horrible experience is not yet over, below is what has happened this far. Flight delayed Flight canceled (1 of 5 flights on the same day alone) 5 hours later arrive at hotel put on by airline Woken up at 2am after 3 hours sleep to catch new flight 1 hour bus ride to airport New flight canceled Put on another flight to wrong destination I asked the lady at the hotel if this happens often, her reply was a shock "on a daily basis over the last 2 years" It saddens me how many 1000"s of people have been stuffed around by 1 company. I wish I read the reviews before booking! read more

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Jonathan S.

8 years ago

Vueling moved my flight time up by 24-hours, adding in a 12-hour overnight layover in Barcelona, of all places. So my flight time went from 3 hours to 21 hours, and on the wrong day. Sticking with this new flight would require cancelling hotel reservations, missing my next connecting flight, and paying for hotels in countries that are not on my itinerary. I understand that flight times change, but this change came so late in the game it's very expensive to find a new connecting flight. Vueling will refund the flight, but they cannot refund me for that tiny remaining part of my innocence that has now grown weary and jaded. read more

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Katelyn T.

13 years ago

I just flew round trip with Vueling last week and it was the worst experience of my life. That landings were horrifying. They come in too fast and not even with the ground so the plane gets tossed around like rattle. At one point I bounced off the seat in front of me the landing was so rocky. They started taking tickets to board the plane about 35 mins but it was ready to be boarded so I went from comfortably sitting in the airport lobby to standing in a cramped hallway with all the other guests for 15min. They didn't bring the plane up the loading area so we had to walk across the tarmac and wait in the blistering cold while passengers shuffled onto the plane one by one. That took another 20min so I spend about 35min wondering why we were being herded like cattle to a plane that wasn't ready and being asked to wait out in the cold. The worst part was when the plane starting plummeting towards the ground. I've experienced rough air before and it doesn't bother me, but it was completely different. It was like a roller coaster drop. The plane was so out of control I seriously thought we were going to crash. The pilot was able to jerk us back up after losing some altitude so we didn't crash but it scared the living daylights out of everyone on board. Something was else was wrong too because we just kept circling the airport inside of landing. The wait was excruciating since none of us felt safe anymore. If you value your life, then don't fly Vueling. read more

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Apple A.

8 years ago

Shocker Sends me ticket with incorrect passenger name I ring customer support and have to enter my reservation number three times as it's a voice recognition system and it mishears you and makes you go through each letter again and again Then I press "3" for English. The customer service agent speaks very poor English and is tells me repeatedly that my ticket is correct and sends me out a faulty ticket, again. She eventually uses her eyes and sees that the ticket is incorrect. Doesn't apologise or admit her error. Then I advise her the link that I am required to click in the email to enter "advanced passenger information" is not working and sends me to "manage my booking". She is so unfamiliar with her own company policies and process and her English is so poor that she has no idea what I am talking about. After repeating myself multiple times and slowing down, and her either asking me to repeat myself again or giving me incorrect information, I ask to speak to her supervisor. She acts all uppity and starts calling me "ma'am" and getting defensive "I'm the supervisor of this call". What's a "supervisor of a call"? She claims she has no other supervisor. All her responses are inaccurate - she keeps telling me she doesn't understand or confidently telling me how to "check my booking" in garbled English or confidently directing me to the website - and then is unable to tell me where to go on the website. I ask her to look at the email she sent me to identify the link and she says "I can see the email MAAM", in a rude tone. I tell her to use her eyes (as she was equally insistent that my name was correct on the booking until she admitted it wasn't, once she looked correctly) and then turns out she was saying "I CAN'T see the email". So given her accent and the phone line, she should have said CAN NOT. How can a company not see the email that they are sending customers and a customer service agent not be familiar with its contents? From that point on, when she cannot understand me, rather than admitting her limitations, she simply calls me "Ma'am" in a sarcastic manner and confidently gives me the wrong answer or tells me to go to the website or confidently repeats some irrelevant comment about "checking your booking". It's the strategy of going on the offensive when you are feeling defensive. When I ask if there is an office at the airport, she gets all offended and says "no! no!" in that same uppity tone. It's a total lie - they have a whole desk at the airport - but it's closed when I get there but I can go, tomorrow. She randomly tells me in an uppity defensive tone that if I want to talk to someone else I have to hang up and call back - and go through the voice recognition and be on hold for several minutes again. So it stops being about the customer and it's all about her ego, and me asking if there is somebody at the airport for me to speak to. She isn't the slightest bit concerned about me and my needs. She clearly self identities that she doesn't have the English language skills or company knowledge to know the responses to my question and is acting petulant instead of humble. When I advise her I am catching a bus to the airport soon and cannot call back, she just repeats it in an offhand dismissive way. I advise her again I cannot and she simply says she cannot (refuses to) help me and hangs up. She could have put my call on hold and spoken to someone with better language skills and more competent at their knowledge of the company - but no, acting uppity and hanging up is her way. I have another entitled millennial with me who thinks it is fine to treat customers that way and to be offhand, give false answers confidently, refuse to seek help, tell you to call back and go back in the queue, call you "Ma'am" and go on the offensive when you are unqualified for the job you are being paid for, or take a risk that you won't end up on a flight because you haven't obeyed their instructions and filled out the advanced passenger information. But it's not him that will miss his flight and be stranded in a foreign country ... read more

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Stephanie S.

11 years ago

I'm never booking with them again! I booked a flight from Barcelona to Mallorca and because I was traveling alone, I just felt more reassured for a 'just in case' scenario so I bought their trip protection insurance which states very clearly that you get a refund if you need to cancel your flight FOR ANY REASON (it says that verbatim). I ended up unfortunately having food poisoning and missed my flight, but because I didn't go to a doctor I will receive no refund! Not even credit towards a future flight!! If you are going to offer trip cancellation insurance, BE SPECIFIC ABOUT THE TERMS AND CONDITIONS!!!! At least give a basic description of what situations will apply in your offer, and what documentation is required to obtain your refund. It felt like a bait and switch to me. If I had known this I would have spent a little bit of money going to a doctor in able to receive a refund for my missed flights. But if any of you have ever had food poisoning, then you know you aren't necessarily in the right situation to jump on public transportation or hop in a taxi by yourself. By the time I felt better there was no need to go to a doctor! Once I was able to function again I called them to cancel the return trip from Mallorca back to Barcelona that obviously I wasn't going to take because I wasn't in Majorca. They said there was no way to do that and not only do I not get any refund even for the flight that was cancelled ahead of time, but I can't even use credit towards another flight someday! It also it took me calling 3 days in a row and being on hold for an insane amount of time each time to even talk to anybody! That's 150 euros and about three hours of my life that I will never get back! Shame on you Vueling! SHAME ON YOU!!! I'm going to tell everyone I know not to ever fly your airline. I don't care if you have a better price than other airlines, in the future I'm going to always pick another airline. read more

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Rachel A.

134

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11 years ago

We really liked Vueling. Our flight from Barcelona to Granada left on time, there was free checked luggage, and it was cheap. If you are tall, like my boyfriend, you will need to pay for a seat with more room. I would definitely fly with them again for a short flight. read more

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Emanuel F.

7 years ago

Vueling fooled us. Be aware! In the end it was very frustrating and a big mistake to have chosen this carrier for our journey. Ruined our holidays. It was our first time and our last. Never ever again! read more

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Mickelle D.

13 years ago

DO NOT BOOK WITH VUELING!!!! This is by far the WORST experience I've ever had with an airline. Customer Service is HORRIBLE...there's no number, and the online rep literally told me to "Leave her alone"! UNBELIEVABLE! The worst is after they messed up on my flight...they refused to refund me or even provide a flight credit. Which would not be helpful because I will NEVER fly with them again! read more

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Renata O.

12 years ago

Please do NOT fly this horrible airline!!!! I recently went on vacation to Spain and absolutely loved it but my boyfriend and I wanted to explore Europe a bit more and decided to take a short flight to Rome via Vueling Airlines. Wow I cannot believe how they mistreated us. First they could find our names in their system and quickly blamed us for it even when I had my printed out my reservation and had proof of everything. They almost did not board us on our flight. Luckily they boarded us and we were on our way to Rome, wait for it because it gets worst!!!! On our way back to Barcelona from Rome we encountered the same problem and they could not find our reservation anywhere even when I had print outs of everything and showed their representatives!! The women their were so mean to my boyfriend and I, and decided not to board us!! It was my birthday I pleaded and begged to the lady to board us and she just made fun of us and said rude things in Italian. Finally our only choice was to purchase another pair of tickets through a third party that overcharged us! To make matters worst they charged my card twice!! DO NOT fly this airline it is the worst I've encountered, save your selfs from fraud!!! read more

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Grayson W.

11 years ago

If I could leave less than one star - I would. Vueling takes the cost cutting budget airline label to a new level. My wife and I flew from Madrid to Barcelona and they lost her checked bag. Not only do they not provide compensation for immediate needs, but they don't seem to care how quickly you get your bag back. It's been almost two days with no updates. I know others have waited much longer. Expect the least. Travel with carry on. Update: - Boarding Process: No organization, flights were late taking off. - Cabin Quality: My seat was broken in several places. The airplane didn't seem taken care of. - Cabin Service: I wasn't offered anything to eat or drink. And do you have to pay for water? - Lost Luggage: My wife and I flew from Madrid to Barcelona. Her checked bag didn't make it onto the plane. I filled out a PIR at BCN and was told that the bag would be delivered to our hotel that evening. It was not. I called Vueling and was told they had no information regarding our bag. I repeatedly checked the lost baggage tracing website and each time read "tracing continues." Three and a half days later (my wife having to wear the same clothes every day) we decided to go to BCN to look for the bag ourselves. I walked over to the corner of the arrivals and baggage claim hall in Terminal 1 and began to look through the pile of bags there. Sure enough her bag had been sitting there the entire time. Even for a budget airline, that kind of service and treatment is inexcusable. It speaks of laziness, lack of care and indifference to the needs of your passengers. I am a patient and understanding person, but this experience tested both my understanding and patience. I cannot say that I will never fly with Vueling again, but I can say that my trust and regard for the business is very low. read more

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Nila C.

Elite 19

149

10 years ago

You get what you pay for. Economic flight but you will experience the feeling of traveling like a sardine. I felt like they were a little understaff at the counter ,too. read more

Vueling - My husband's legs didn't fit! - Airlines Near Me - Barcelona, B

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Paul T.

7 years ago

DO NOT TRUST!!! FLIGHT DELAYS & LOST BAGGAGE!!! I've flown with over 20 different airlines in my life and my experience with Vueling has by far been the worst. The moderate and budget friendly pricing is extremely attractive, but it is not worth your time or your money. Everything about this company and airline is terribly constructed, from consistent delays in flight times to lost luggage and awful customer support. I ended up spending more money than it would've cost me to buy a premium airline ticket, I should've never tried to save money and trusted Vueling. They lost my luggage halfway across the world, took no responsibility for it and left me to pay for all the necessities I needed just to get by (New clothes, toiletries, basic necessities...etc). DO NOT TRAVEL WITH VUELING, IT IS NOT WORTH THE HEADACHE, THE TIME OR THE MONEY. read more

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Mary N.

5 years ago

Try getting in touch with anyone at this airline. It is impossible and I want a refund for my ticket. I would never recommend them to anyone. I do not want to give them any stars but I am forced to give one to post review. read more

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Laura T.

206

8 years ago

WORST airline ever. We have been looking forward to our trip to Croatia for months. Booked rooms and flights and everything was ready to go. Well Vueling just notified us that they pushed back our flight by EIGHT hours. Which means we will not make our connecting flight in Rome to fly home and have to change our entire itinerary. I am SO upset by this company. I have never heard of an airline making such significant changes to a flight. Do yourself a favor and don't fly with them. read more

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Dev W.

8 years ago

These seats are impossibly small. How is this legal?! I am 5'10" and my legs were pressed so hard against the seat in front of me that I had deep indentations in my knees and later bruising. I am disgusted, frustrated, and so confused how the FAA allows this. I am tall (for a girl) but only average height for a man. How do any men fly this airline?! I can't imagine being 6'0" or taller! This was an impossibly uncomfortable trip. I was gritting my teeth in misery the entire time. What a disaster. So awful. read more

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Katherine C.

8 years ago

Vueling is a horrible company, do not let yourself get convinced by their cheap prices; you will pay dearly. During our vacation thru Europe, we booked a flight from Barcelona to Florence. Not only the flight was delayed by almost 2 hrs, but they told us we were bumped from the flight. In total, 18 people couldn't make that flight. They sent us to Venice, and from Venice to Florence they put us on a bus for 4 hrs. When we arrived at the Florence airport, they told us the bags were not there. It took 3 days to get our luggage. We had to drive an hour to Pizza just to get one of the bags, and then back at Florence airport the next day for another bag. We had to buy clothes, toiletries and other stuff we needed since we didn't have our bags. This whole fiasco ruined our vacations in Florence, we couldn't enjoy because we spent most of our time back and forth to different airports looking for our luggage. I try calling them and it is imposible, you have to pay per minute in order to get thru and still that didn't work. Then I sent an email and got a response, they said to send them prove of the bookings, which I did. Then they asked me for my bank information, routing, account, address all that, they said I would get a wire transfer for $250 each ticket. That was at the end of September, is now December 7, and I still have not received any refund. I keep on sending emails and the last one I received about 4 weeks ago is that they had technical issues worth heir system. Since hen I have not heard from them. They don't even answer my emails anymore. We spent money buying things again during our vacation just because they lost our baggage. We lost one day of vacation because they bumped us from our flight, and they don't even care to make a situation right by offering compensation for the headaches. DO NOT USE THIS AIRLINE. After what we went they, I googled Vueling, just to find similar reviews from other people. I wish I puke have search before buying flight tickets with them. read more

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Alison B.

8 years ago

The worst flight I've ever taken. The flight attendants looked put out if you actually wanted to buy something from their beverage service which charged you for even soda. The worst part though was the lack of leg space. I've never had such tight accommodations and I have always had very small planes flying from small airports. I am 5'4" and my knees touched the seat in front of me. My boyfriend is 6'4" and he literally couldn't fit in the seat. His seat was also broken and wouldn't stay upright if he leaned back, which ended up being fine because he couldn't sit back or else his legs would be in even worse shape. The space between the seat and the seat in front is literally the size of a small android phone. NEVER FLY WITH THIS AIRLINE unless you enjoy human torture devices. read more

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Jane D.

271

8 years ago

I never heard of this airline until I was researching how to get from Barcelona to Paris. I was booking only a week in advance and I was surprised to see a fare that was only 10 euro more than taking one of the bus services would cost (Ouibus, megabus, eurolines). That is pretty good for only 7 days advanced booking. So I booked it. The first problem was trying to pay by credit card on their website. I entered it multiple times and it kept saying it wasn't registering, so finally I checked the box that said it was a 'corporate card' to see if it would go through and it did. For a 'corporate' fare, they tack on an arbitrary 1 euro charge. Upon further reading of the tiny print, everything except a credit card issued within Spain is considered 'corporate'. It must just be one of those poor translation things because to me a 'corporate' card implies a commercial type account where my employer has given me the card or whatever. ANYWAY... They waited until the last possible moment to post the gate number for my flight. Other flights were listed but mine kept flashing that the gate info would show up shortly. Finally it appeared and now had to run the gauntlet to get to that section of the airport. The seats are ridiculous. I am not a tall person and I felt squashed. Not only squashed, the water bottle dropped out of my coat pocket and I could not contort myself enough to pick it up off the floor because the seats were so tight. I guess if it had been my phone or something I really needed I would have had to wait until the plane cleared and get a broom handle while lying in the aisle to get it out from under the seats. I don't know how anyone over 5'6' is going to be comfortable at all. Landing in Paris is where you are really aware of your no frills price. You are unleashed in the middle of a tarmac in some remote airstrip. You have to walk down the steps with your luggage and get a bus to the terminal. From that terminal (in this case Terminal 3) you will walk what feels like 3/4th's of a mile to get to any part of the terminal that gets you to a connecting gate. If you are cutting it close on your connecting flights, think twice about booking this airline, especially to Paris because that airport has new nightmares in store for you once Vueling is done with you. I had no real issues but it isn't an airline I would book again. My flight was relatively short. Anything longer would have been quite unpleasant. read more

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Matthew B.

200

10 years ago

If I could give them 0 stars I would. Lost our luggage on a 30 minute flight and a week later still not found. And they don't care!!! read more

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Jason K.

4 years ago

a horrendous airline that will lose your suitcases and then be borderline unreachable. phone service sucks

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Craig S.

8 years ago

Vueling Airlines will be one of the worst flights you have if you ever fly them. Our flight was cancelled by Vueling. It was never rescheduled. We where bused over two hours to another airport after waiting for over two hours at San Sebastian. Had to wait over four hours once to the airport we did not pay to fly out of. All in what was supposed to be a 45 min flight from San Sebastian to Barcelona turned into over 10 hour ordeal. Vueling rejected our claim for refund even though our flight was cancelled. Their customer service team onsite where terrible. They would not give us any food vouchers. Which as I researched is illegal to not to gave any vouchers to passengers that the airline has stranded. Many of us on the flight asked over and over again. NOTHING. No refund or credit, NO food, NO water and over 10 hour delay. Pay extra and go with a real airline. read more

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Phill M.

359

8 years ago

Great trip until I had to deal with this airline, 3rd airline of this trip and by far the worst I have ever felt with...not just this trip.

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S. A.

106

8 years ago

THIEVES THIEVES THIEVES!!!!! THEY WILL STEAL FROM YOU!!!!! They offered a free check in, and so we agreed, however, they stole a bottle of perfume and a wallet we had just bought. If I could review 0 stars, I would. You thieves! DO NOT RIDE WITH THEM. Their customer service is also terrible, they do not offer solutions, just a poorly given short answer of no help AT ALL. Their response is equivalent to "too bad". read more

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Sandra L.

12 years ago

My partner and I flew from London Heathrow with Vueling Airlines on 23.12.13 on a scheduled flight to Bilbao, Spain. After two horrifying, aborted attempts to land, we were diverted to Barcelona, and coached back to Bilbao. No warning was given that we might have difficulty landing in Bilbao. This was our first and last flight with Vueling Airlines To top things off, our luggage was not at Barcelona airport on our arrival (was booked from Sydney, Australia through to Spain! One piece had to be collected by us on Christmas Eve, and the other was finally delivered at 8.45pm on 27.12.13. Another complaint is that there are no Vueling information desks in either Heathrow terminals 3 and 5. read more

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Julie G.

11 years ago

Terrible terrible terrible - never again! I flew from Barcelona to London Gatwick one Sunday evening. When I arrived at the gate, we were told that the flight was delayed (no reason was given) and we would receive an update in an hour. Two and a half hours later, we still hadn't received an update and staff were nowhere to be seen. Some poor guy who worked for the airport was fielding questions from irrate passengers but as he didn't work for the airline, he couldn't really help. I heard that when he tried to contact Vueling for an update, they said 'not our problem'. The flight set off over 3 hours late and no complementary refreshments were provided, despite Vueling staff (when they eventually turned up to board) saying that delays over 3 hours warranted this. I arrived back in the UK after midnight so the only way to north London was by taxi which cost £111. I got home at 2am. I logged a complaint on my return for which I received a (sub) standard response not even acknowledging the points I raised. All subsequent emails have since been ignored. That was my first trip with Vueling and definitely my last. read more

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Gustavo P.

7 years ago

Thanks for nothing Vueling, actually, thanks for the worst check in experience in my life. It began with de counter saying we were supposed to speak English or Italian, because we were in Italy, in rudest way possible. It continued with our handbags. It went through security check with ease, but as soon as we got to the plane they said it had to be with the rest of all the plane's luggage. We has a lot of fragile objects, and they just took from us. Worst check in and flight ever. read more

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Richard H.

9 years ago

Vueling's website is misleading and you may end up booking a flight you don't want. The company customer service in response is tone-deaf. When I realized, I reserved a flight from a city I did not request, I cancelled before seat selection and the flight. Will have to dispute with Paypal since their policy does not cover double-booked flights. Consider train or other airline first. read more

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ML J.

9 years ago

We all know things happen in any field of work and as a frequent traveler, I understand this, however, what happens after the mistake/problem is what sets a good company with respect to their clients from a bad/unprofessional company that seems to forget the reason they are operating. Enter my worst travel experience of all times. April 29, 2017, I was traveling from Paris ORLY airport to Barcelona - El Prat, booked my first ticket with this airline (Vueling) on the day before, did my online check in several hours prior to my travel time. Went to the airport, through security, it was time to board, scanned my boarding pass via the smart phone, and the gate agent told me that the ticket was canceled, by who?, Vueling, why?, couldn't tell. She said I have to (NOPE, NO PLEASE SIR) go back to the vueling ticketing desk in other to find out why, mind you, that is on the other side of the security check, which means I have to go back through security, which means there is no way I can make my flight. Anyhow, I went anyway because I had no choice. At the desk, 35 minutes later, it was my turn to get help instead, I was treated like garbage. Long story short, the agent carelessly told me that they basically couldn't tell me why my ticket was cancelled, showed them my bank statement to proof that my payment went through, but that obviously didn't help. She referred me to call their customer service. I was so ticked at the time, confused, and not understanding why a customer service desk of such an big airline could not provide me the simplest explanation. So I asked for a manager, at first she was like they don't have one, but after a few back and forth, (of cause I was mad at the time), sure enough, the manager showed up from the back room. The manager was even far less professional that the employee, basically talked over me each time. An hour later, I was just done with them, so I decided to book another flight with another airline and deal with it later. Unfortunately, it was already late, they were the only airline with an available flight to barcelona that night. So I had no choice but book with them again. Booked my second flight with them at 6pm, the departure (earliest flight available) was 11:30pm. Okay, no problem, I waited 5hours. Mind you, this time I checked in and got a hard boarding card from their own office, time to board, the same problem again. Only this time was even worst because I was being yelled at by the agent at the gate, passed around my passport, made me and everyone around think there was something wrong with it, like I was some kind of criminal, I felt like garbage. At the time, the airport is closed because it's a small airport. Went back to the vueling help desk, the agent basically walked out on me saying they are closed, tried calling customer service, they were close too. Needing to get to Barcelona to see a sick friend, I slept at the airport and finally traveled to my destination at 6am the next morning with a different airline with no problems took three tickets later, haha, I know, most of you will be like F this, am going home. Again, like I said in my first paragraph, things happen. But check this out, both flights were cancelled by the airline atleast 5 hours prior to my flight time, NOT a single email from the airline telling me that my ticket was cancelled, instead, they let me wait all that time, just to get disgraced in front of everyone at the gate - all because something that's not even my fault and if you can put yourself in my shoes, you will understand how I felt. I know, some of you will be like, my situation was a rare one, that it was just an unfortunate situation and you are right, a bit. But imagine what a difference it would make if the airline had good empathetic staff, or atleast exercised their most basic customer service responsibilities by emailing me that my flight was cancelled? IT IS JUNE 3RD, A WHOLE MONTH LATER, I STILL HAVE NOT RECEIVED MY REFUND FROM THIS AIRLINE. Also, I called their customer service 5 times, no one can still tell me what the reason was. As you can see along with other reviews here, this airline is the last you wanna travel with, period!, DO NOT make the same mistake, they are not worth your money! read more

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Joseph C.

6 years ago

Due to Covid 19 our trip to Italy and Greece was canceled this September. I requested a refund for one of the flights from London to Greece on Vueling all I was told was the flight was still on time and they will not refund me this is ridiculous and unacceptable for a service they will never deliver on. They are ripping off all their customers in a time of pandemic hopefully this airline will fail they deserve it. read more

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Karen M.

6 years ago

Do NOT travel with Vueling Airlines in traveling in Spain! My trip was CANCELED because of WORLDWIDE TRAVEL BAN because of COVID19 and Vueling Airlines CANCELED their flights as well. When I asked for REFUND, they REFUSED, stating that the flight was canceled because of circumstances beyond their control. I can say the exact same thing; MY trip was canceled for circumstances beyond MY control. They again REFUSED to REFUND my money. This is unacceptable. People are losing their jobs; trying to deal with unemployment and these companies, like Vueling Airlines think they have the right to keep people's money for a service they did NOT provide is just SHAMEFUL! Do yourself a favor a don't deal with Vueling Airlines! read more

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Nabilo I.

8 years ago

This is the worse airline I sow in my life. I did travel with different company I niver see the stupid and bad customer service like that . Alwyes late and the people work are very fucking rude . I will prefer to walk that to flay with cheat . Pleas think twice before you spend your money with that cheat that will make your day and your vacation fuck up. read more

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Rio B.

10 years ago

The worst airline ever, my flight gate keep changing and delayed for 4 hours. Long The information desk is horrible, long queues (about 1 hour). I read more

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Sam R.

11 years ago

This is probably the worst airline I've ever dealt with, and I'm a very frequent traveler. My ticket was cancelled for no apparent reason, and I only found out about it at the airport. I had to purchase a new, significant pricier ticket at the airport, or I was told I'd miss my flight. I wish it actually ended there. But instead of refunding the price for my cancelled ticket, as I was promised at the airport, Vueling decided to simply keep the money. I called customer service several times, which by the way costs a fortune, and no one bothered to help. I was directed to send an email via their website to get my money back- an email that no one actually responded to. As mentioned in previous reviews, they have no customer service whatsoever. If something does go wrong, you're on your own. You will not get to anyone in the company, and you won't get your money back. You'll get rude customer service reps who literally have no idea what they're doing. read more

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Monica P.

11 years ago

My boyfriend recently flew with Vueling and this is what he has to say: They suck. Doesn't even deserve 1 star. I was on a flight to Barcelona from Amsterdam October 2, 2015 and upon arrival my bag did not show up with me. I had another flight at 6 AM the next morning to return back to the States and was told that my bag would be mailed to me, since they couldn't get it to me in time. It has been 22 days and no updates as of yet. I have tried to email their support, call them, and check their lost baggage update website. But alas and to no avail, there has been no response. I can't even get through to their operators and I'm tired of wasting my money on international calls. I'm convinced that I'm not going to get my bag back. Hundreds of dollars in personal items vanishing like a Malaysian Airlines flight. Need to pull a Liam Neesons and go find it in Europe. F*** you, Vueling :) read more

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Casey F.

7 years ago

The planes are new and that is where the good part ends. The flight VY6864 from Florence to Sicily left an hour late but that's not the worse part. The worse part is when we arrived we were stuck on the plane for another 35-40 mins because the door was stuck. If you have no other options use them but if you have a choice go with another airline. read more

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Mark P.

8 years ago

Veuling worked fine for us when we did not check luggage. But they were a nightmare of incompetency, delay, and broken assurances when we - and others- lost bags on a flight from Barcelona to Rome (March 2018). In a nutshell, my wife's suitcase was missing for our entire trip to Italy. We contacted Veuling daily, received multiple promises of delivery, and ultimately were only able to get the suitcase on the day we left Italy -- a week later -- for the U.S. We were told Vueling would reimburse us for 50 euros a day of clothing, but they have dodged our multiple efforts to receive any compensation. Honestly, Veuling should be ashamed of what it calls customer service. read more

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Yulia P.

7 years ago

Vueling doesn't care about customers at all. People at the help desk give you an unbelievable attitude. Here is what happened: My flight was on October 16th, 2019. When I came to check-in the woman said that my plane left on October 15th and was canceled on 16th, while when I logged in to my booking a couple of times before coming to the airport, it was showing that the flight is on 16th and it is on-time. Vueling never sent me any emails notifying about a date or time change. 2 women (one of them was a manager) at Vueling ticket office/help desk (I'm not sure how they call it) showed there attitude, while I was talking to them in a very polite manner. They weren't helpful at all and asked me not to cause a huge line behind me and also go and buy a new ticket. I submit a request for refund and compensation for my canceled flight to the company but got a refusal saying: 'After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company's control. We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation. Some factors -such as adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc.- are completely beyond the company's control." However, I highly doubt that it wasn't something beyond the company's control. On that day almost every single flight left on-time. So I assume they're just lying in order not to pay compensation. I wish I had time to take this case to the court. read more

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Jacquelynn C.

8 years ago

I booked a flight for 12:15pm got there around 9am. Getting ready to board the plane when they stop everyone. We all waited over a hour to find out there was gonna be a delayed. They direct us to another terminal by this time it's 2:30 I've should of already landed in Paris France but were still stuck at the airport. They make us take the hottest bus in the world with all the PASSENGERS to another terminal by this time it's like 315 already passed 3 hrs. I've email them got a reference number saying to them my flight was over 3 hrs late. They told me it wasn't and there nothing they can do for me. I got video footage of us not even in the air and that was at 3:25. Well over 3 hrs which they said they weren't over 3 hrs time period. Don't use this airline. They don't even followed their guidelines for compensation very disappointed. Lost out on my shuttle had to pay additional 70 euros to get to my hotel because the lack of responsibility they don't hold accountability for. read more

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Page 4 of 10

Plaça Pla de l'Estany, 5
08820 Barcelona
Spain
Directions
933 787 878
Call Now
Visit Website
http://www.vueling.com

Hours

What time does Vueling open?

Vueling opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday and Friday.

What time does Vueling close?

Vueling closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Vueling is closed on Saturday and Sunday.

Mon-Fri 8:00 AM - 8:00 PMSat-Sun Closed

Other Amenities

Does Vueling have free WiFi?

Yes, Vueling has free WiFi.

Vueling Reviews in Other Languages

Review Highlights - Vueling

“It was our only option when flying from BCN to NCE and I was nervous but had no other options.”

Mentioned in 14 reviews

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Level

1.7(21 reviews)

2.3 km

I have travelled with LEVEL annually, around February 23 to March 2, for the past six years; always…read morebooked Premium front row seat 1C, nine months in advance. For the past two years, things have changed dramatically and it is beyond shocking! Having been down-graded unexpectedly while on a friends 60th celebration and separately pre-booked (and paid) seats changed last minute...... Enough is enough! This airline should be shut down!! They cancel flights last minute, causing a scramble and an expensive flight booking with an alternative airline. LEVEL is out of control - book at your own risk!

Nothing works with this airline. So many levels of incompetence…read more No customer service, they book connections that are impossible, lost baggage with no way to track it down. Crazy long lines at any customer service site. One of the worst overall travel experiences I've had. Stay away from this business, it will cost you way more in lost time and frustration than the lower price fares they claim.

Photos

At Barcelona's (BCN) El Prat.

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Qatar

5.0(1 review)

2.0 km

I booked a flight through Air Canada for a flight from Barcelona on 07-13-19 to Montreal and was…read morehappy that it was not Air Canada that I was flying. Why? Well Air Canada is a penny pinching airline that is not customer service oriented, kind of like most U.S. based airlines. Qatar on the other hand, is very customer service oriented. The flight attendents treat you with dignity and respect, not like just another passenger. I would fly this airline again sometime in the future if I am given the choice. The only thing a little questionable to me is all of the religious stuff on their TV choices. I understand that you have a choice not to watch any of the religious stuff, but just seems a little weird. Otherwise, everyone on board treats passengers very well.

Ryanair

1.3(27 reviews)

1.1 km

Flew Ryan Air for the first time last night. Airline is so barebones they actually do something…read moreright. Instead of the cringe disingenuous bye bye thank you every airline does as you deplane Ryan Air staff couldn't be bothered and just lets you off in silence. They want you out of their lives as much as you want them out of yours. No seat back pockets either. It's like the Costco of airlines. Bring your own boxes and bags. And if you didn't select the right ticket for a carry on or checked bag they will penalize you when you check in. I saw a woman who had the audacity to show up with a back pack in addition to her cross body mama don't play purse and they nearly tased her.

Worst Airline in Europe. Predatory practices. I flew out to Morocco from Barcelona. No problems…read more On my return flight the gate attendant stopped me and said my carry-on would not be allowed on the flight. No real explanation, just that I needed to pay more. No amount, just hand over a credit card. lmoments before boarding or I would be denied. 80 euros. Stay away.

Photos

The queue moved at a decent clip

Why I clean my own seat... ick

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Iberia

1.2(18 reviews)

2.2 km

I booked an XL seat for extra leg room on a trans-Atlantic flight for a extra cost, and they seated…read moreme in a regular seat. I have called/submitted claims for a refund 3 times now with no resolution. This is VERY DISHONEST ROBBERY. Please send me a refund Iberia! (claim # P20240905-51620189)

No customer service! They cancelled flight and gave a voucher for a shitty Best Western at BCN. Do…read morenot fly Iberia or Level or British Airways or any other company they own.

Photos

Man chignon rules! Lol

Cute man chignon n club cut! Lol

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Short flight from Madrid and BCN and got jamon y queso, pimenton, guava jelly. Nice. 10.7.23

EasyJet

2.4(10 reviews)

2.0 km

When booking with this airline to fly out of Barcelona, I was hesitant. I must say this was a very…read moregood experience easy smooth process of checking in. No fuss bag drop off. The flight itself was very good. No issues to report. Staff was friendly.

By far the worst checked luggage experience I've ever had from an airline. For starters, the speedy…read moreboarding and bagging conditions are extremely unintuitive. Once I found my bag wouldn't fit as a carry-on, I was told I will need to check it, which is fine. I was already checked in, but the rep at the front told me I had to wait through the entire check in line to get my bag checked. When all I needed to do was go to the bag drop. Why didn't the rep simply explain that? I wait for 40 minutes and get to the check in rep who tells me I need to go to the next line over to pay for it. What? Why can't I just pay at the location I dropped my bag off. Turns out I can, but the rep never told me I could. It gets better. So I go to the next line over to the bag drop and wait 15 minutes at which point the rep tells me in need to go to THE OTHER LINE at the service window to pay. I then wait another 15 minutes at the service window to pay and then I had to go back to the original check in rep (and wait a couple more minutes) to get the receipt for my luggage. Please total that up. Yes, I had to wait in 3 lines (almost 4) and well over an hour just to check my bag. That is the absolute antithesis of anything I would consider "Easy". EasyJet, please review your processes and staff training to be more informative and accommodating.

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Delta Airlines

3.5(6 reviews)

2.6 km

One of the worst run airports/airlines I've ever been to. Absolute chaos. Outrageously long lines…read more Few people to actually help passengers and even fewer who are helpful. What an awful experience. Don't think I'll be taking this airline again.

I flew from Atlanta to Barcelona and I had no major issues, I was concerned because I had a short…read moreconnection here to catch. The flight was fine, I wasn't crazy about the food, but it was decent enough, had better on international flights. Nice enough flight attendants, once again, I have experienced better, wish entertainment was better, so bring a book, I had a thick one. They keep their planes cold so bring layers. They do give you a blanket, which I am sure you will use. No frills, nothing fancy, but no delays or drama, which is a plus!

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Delta Check In

Norwegian Air Shuttle

1.7(11 reviews)

2.0 km

DO NOT FLY NORWEGIAN. Nothing but disrespect from the employees…read more Will try and get you to spend more on missed flights and late check-in's by making you stand in 3 different lines, get to the front, and being told to move again. Started check-in process exactly 3 hours ago and still have at least an hour wait in the NEW line. Manager tried to get physically aggressive with my husband as we expressed our concerns of how many people will miss their flights based on their 1 line for international and 8 OPEN lines for domestic with no signs indicating this. (they even admitted they don't have signs for this!) Lucky we came to the airport 6 hours in advance today, because this company isn't getting another penny from me trying to give international patrons a runaround like this 100% on purpose. Rude. Disgusted. Unacceptable.

THE most inefficient airline I have ever experienced. The boarding process is third world quality…read more They tell you to get in line one hour before boarding and then won't let you board for another two plus hours. This happened to and from my destination. Priority boarding my A## No explanations no sorry for the wait no courtesy in any way. Standing for hours in a hot terminal. No water no nothing. I will never use this airline again.

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Does anyone read or listen to the instructions anymore?

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Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

Aeropuerto de Barcelona El Prat

3.3(502 reviews)

2.0 km

Departure experience. Ordered a taxi from our hotel to the airport and it was really easy to get…read morethere, pull up, and get to the fight check-ins. If you purchased tax free items the you have to claim your refund at the airport, and it's located in the far back right of terminal 1. That process was straightforward - kiosk and then check in with a staff member, who told us our refunds would be automatically issued. Check in with United was also quick. Clear signage towards security which was also a smooth process. Overall, minimal wait times to get through the airport. Huge Duty Free as soon as you get past security. Definitely spent a good hour here shopping for items. Picked up Spanish wine, some duty free exclusive gin, snacks, and jarred goods. Signage towards gates was also clear and easy to follow. Quick stop by the lounge and then made it to our gate as they were boarding. Overall smooth experience.

I like this airport. L9sud runs on both terminals and this airport is very efficient. Line goes…read morethrough fast and the passport control is all digital. Lots of places to eat and lots to shop. WiFi is also fast. Definitely good airport to arrive or depart if you will be in Barcelona. Very convenient.

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The Uber waiting area

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TAP Portugal

2.3(4 reviews)

2.0 km

I have traveled many airlines and this was very disappointing, there are no air vents above the…read moreseats. It was very hot throughout the entire flight. The check in was very disorganized. Will not fly again.

The ticketing/ check in counter lady in my flight going back to LAX from Barcelona couldn't be…read morebetter if the rude female crew in the check in counter lady lady is more accommodating. She is harsh, not approachable and with a terrible attitude. She is challenging me for an extra kilo of luggage and tru to charge me $120. Don't fly this airline please!!!

Barcelona Airport Transfers

4.0(1 review)

17.4 km

They were great I took them from the airport to downtown when I arrived and than back to the…read moreairport when I left. They pick you up in front of the hotel it cost me about $25.00 plus tip but it's nice because you don't have crowds like on public transportation.

From the owner: Barcelona Airport Transfers official App / Website…read more Book for today your Barcelona private transfer with professional driver easily, just pressing a button Comfortable private transfers, black cars & limo service with helpful drivers, a premium service, for families with babies and childrens, tourist groups or for congress, events or business; travellers looking for safely, efficiently and highest level of service Spacious vans & minivans limousines with large trunks and adequate vehicles with more space for everyone and enjoy luxury transportation for your travel to Barcelona We are specialists in transfers for cruise travellers carrying a lot of luggage, professional athletes with bicycles boxes for the Barcelona triathlon, marathon or any special luggage requirements Please just let us know dimensions using the comments box during the booking process

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87 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Susan Sarandon S.

21 days ago

Please contact Call Airlines at 855-657-6600 before your flight so arrangements for any additional OTA support can be discussed properly. As an Emerald member within the oneworld alliance, I have consistently received complimentary seat selection benefits when flying with partner airlines. Unfortunately, my experience with Royal Jordanian completely broke that expectation. I ended up paying $140 for two seats that were clearly displayed during booking as a two-seat row configuration. However, upon boarding, my wife and I were surprised to find that the row actually had three seats. This completely defeats the purpose of paying extra, as no one intentionally pays for a middle seat. It felt misleading and frankly unacceptable. My assigned seat, 6K, was another major issue. The seat had almost no cushioning at all, making it extremely uncomfortable for a long-haul flight. I had to stack multiple pillows and blankets just to avoid severe back pain. For an international airline, especially one associated with a premium alliance, this level of seating quality is disappointing. Customer service was equally frustrating. I initially called a representative in Detroit to get basic information about the aircraft and flight. Instead of helping, I was redirected to another number, which I believe was based in Chicago. When I called that number, I was told they couldn't assist and was given yet another contact. That third contact then directed me back to the original Detroit number. After going in circles, I finally reached someone who provided the information I had been asking for from the beginning. This lack of coordination and efficiency reflects poorly on the airline's support system. Boarding the aircraft brought mixed impressions. The plane itself was modern, clean, and visually impressive. Most of the flight attendants were professional and clearly working hard to manage the passengers. However, the overall passenger experience was significantly affected by the behavior of other travelers. Many passengers were loud, inconsiderate, and did not maintain basic cleanliness standards. The condition of the restrooms during the flight was particularly disturbing. Within just a few hours, the bathrooms were in terrible condition - urine on the floor, clogged sinks, and an overall lack of hygiene. It was shocking to see such poor maintenance on what is supposed to be a premium international flight. This level of uncleanliness made the journey extremely uncomfortable. Overall, this was one of the most disappointing airline experiences I have ever had. From misleading seat selection and uncomfortable seating to poor customer service and hygiene issues, the experience fell far below expectations. I would not choose Royal Jordanian again under any circumstances. I would rather pay significantly more or take a longer, less convenient route than go through such an experience again. There are far better alternatives available, and I strongly recommend considering other airlines for travel. read more

Francis Armstrong F.

1 month ago

*For quick assistance**, Call Airline** at* +1 (877)-( 5 9 3 ) (36 .28)™ phone number. Our **24/7 customer**service team* is ready to assist with bookings, economy flight tickets, flight reservations, ticket changes, cancellations, refunds, and baggage inquiries etc... **Elevated Booking Experience & Transparent Value** The reservation process clearly reflected the advantages of business class from the very beginning. Fare benefits, flexible options, and premium inclusions were presented in a structured and easy-to-understand format. Seat selection and itinerary customization were seamless, with all key details visible before final confirmation. While the pricing leans toward the premium side, the clarity and range of benefits help justify the cost for travelers seeking comfort and flexibility. **Streamlined Airport Efficiency** The airport experience was designed for speed and convenience. Priority check-in counters minimized waiting time, while expedited security lanes enabled quicker movement through the terminal. Lounge access provided a calm and comfortable space to unwind or stay productive before departure. Priority boarding ensured a smooth, hassle-free entry, adding practical value for those looking to save time. **Refined Comfort & Professional Service** Onboard, the business class cabin delivered a balance of comfort and functionality. Seats were spacious and adaptable, offering multiple reclining options including a fully flat position for restful travel. The cabin atmosphere remained quiet and well-maintained throughout the journey. The crew delivered attentive yet discreet service, maintaining a professional and relaxing environment. **Seamless End-to-End Premium Journey** From departure to arrival, the experience remained consistently high in quality. Inflight dining was well-timed and thoughtfully arranged, while operations throughout the flight were smooth and uninterrupted. Upon landing, priority baggage handling ensured a quick and efficient exit. Overall, the journey reflected a strong blend of comfort, efficiency, and premium service--though minor improvements in pricing balance could further enhance the overall value proposition. read more

Alexandra Montgomery A.

1 month ago

Book your John F. Kennedy International Airport toll-free " Call 888-446-1370™ Air Tour or U-Fly Sky Tour "Vueling Airlines" online today! Learn to fly with expert instructors and enjoy breathtaking views ensuring smooth and responsive support for all travel needs. I recently traveled with this airline, and the overall experience was smooth, well-organized, and passenger-friendly from start to finish. I booked my ticket online a few days before departure. The website was user-friendly, with clear details about the flight schedule, fare breakdown, baggage allowance, and seat selection. The payment process was quick, and I received instant confirmation, which made the booking experience stress-free. On the day of travel, I completed web check-in to save time at the airport. The ground staff were courteous and professional, assisting passengers efficiently and handling queries calmly. Boarding announcements were clear, and the process was conducted in an orderly manner. The flight departed nearly on time, adding to the convenience. Inside the aircraft, the cabin was clean and well-maintained. The seating was comfortable for economy class, with reasonable legroom. The cabin atmosphere remained calm throughout the journey. The crew members were friendly, attentive, and professional, responding promptly to passenger needs and ensuring a comfortable experience. The in-flight service met expectations. Meals and beverages were served on time, and the quality was satisfactory. Safety instructions were clearly communicated before takeoff, and the crew ensured that all procedures were properly followed. Their polite and reassuring communication enhanced the overall journey. The landing was smooth, and arrival procedures were efficient. Disembarkation was well-managed, and baggage claim was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements--such as more entertainment options or a wider variety of meals--the service was reliable. Based on this experience, I would gladly consider flying with this airline again in the future. read more

Robert K.

13 years ago

I'd give ZERO stars if it was possible. Went to the airport in Barcelona for a quick flight to Rome. Checked in, and was told they "didn't know which gate, so watch the board". Shortly before scheduled boarding time, the board read "Cancelled". Went to the check in, and was told to go to another desk where they said we had a choice of a refund, or they would put us on the next flight (the NEXT day). They would pay for food and hotel overnight. Had to get to Rome, so had no choice but to wait for the next day. Vueling had no reason for the cancellation, but at the TERRIBLE hotel they put us in, we were told that it happens EVERY DAY. Stuck in this prison of a hotel, we couldn't even get food until their dining room opened EIGHT hours later! Was told by another traveler that the EU has regulations governing the airlines, and that we were entitled to compensation from the airline under European Union (EU) law (Regulation 261/2004). We were never advised of any rights by Vueling. Upon arrival back in the U.S.A., found the appropriate forms to fill out, and sent them to Vueling. Under the regulations, Vueling was to respond within 6 weeks. NEVER heard back from them. The next step is to contact the NEB (National Enforcement Body). NEBs are the bodies designated by national authorities to ensure the implementation and enforcement of the Regulation on their territory and are competent to look into complaints related to incidents happening there. Well, guess what...found out that the evaluation of the NEB is not legally binding on the air carrier and courts! In other words, you can complain all you want when Vueling breaks EU law, and unless you want to FLY BACK TO SPAIN to sue them in court, there's nothing you can do! Bottom line is: If you want to risk a cancelled flight, subsequent loss of the cost of the hotel you booked at your destination, and spend a night in a GROSS hotel...then go ahead and book Vueling. With any luck, they'll lose your luggage too. read more

Susan Sarandon S.

17 days ago

***Please**Call main assistance (Toll Free) Customer Service Contact: +1 (8 4 4/3 3 3-06.20 -- available 24/7 to speak with a representative. *As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines, so I was surprised by my experience with Royal Jordanian. *My wife and I paid an additional $140 to reserve what was clearly displayed as a two-seat row. However, upon boarding, we discovered it was actually a three-seat row. No traveler willingly pays extra for a middle seat, so this felt misleading and disappointing. *My assigned seat, 6K, was extremely uncomfortable and seemed to have little to no cushioning. I had to stack pillows and blankets just to avoid back pain during the flight. *The customer service experience before departure was also frustrating. I called the Detroit office seeking information about the aircraft and flight details, only to be redirected to another number in Chicago. After calling Chicago, I was told they could not help and was referred elsewhere, which ultimately led me back to the original Detroit number. Only after multiple calls did someone finally provide the information I needed from the beginning. *To be fair, the aircraft itself was beautiful, and most of the flight attendants worked very hard and remained professional throughout the journey. Unfortunately, the onboard environment was disappointing. Several passengers were loud and inconsiderate, and the lavatories became dirty very quickly, with urine on the floors and sinks clogged only a few hours into the flight. *Overall, this was one of the most frustrating airline experiences I've had. Despite the modern aircraft and hardworking crew, the poor customer service, misleading seating information, and unpleasant cabin conditions mean I would not choose Royal Jordanian again. read more

Susan Sarandon S.

16 days ago

Reilly S.

11 years ago

The most TERRIBLE airline ever! I was traveling from Madrid to Barcelona. (I will not I am a very well traveled American who also happens to speak fluent Spanish) My boyfriend and I purchased our tickets the night before and even received boarding passes via email. Upon arriving to the airport for our flight we were told our reservations did not exist. Complete lie since we had the proof on our phones (which didn't matter). The lady at the sales desk could not have been any ruder or unhelpful. She stated that we did not have tickets because they cancelled our reservation and had sent us an email stating so. (we never received an email). When I asked her to print out the email so I could see it she printed off a generic email and ripped off the top part of the page before handing it to me. When I asked why she ripped off the top she just looked at me with blank eyes and did not respond. I told her I wanted to see it because that is the part that showed the time and date this "so called" email was sent. Surprise, surprise she would not show it to me. She told us we could repurchase our tickets but that it was to be 100 Euros more (of course). Then she would not let s use a Credit Card, we had to pay in cash (Smell a scam anyone?). We did it since we had hotel rooms and obligations in Barcelona and literally had no other choice (unfortunately). Upon arriving back into Madrid we attempted to go to the customer service/ sales desk where a new lady was just as rude and completely unhelpful yet again. Once we were back in the states we have tried to get a hold of someone in Vueling Customer Service to complain but its an impossible feat when there seems to be ZERO customer service! STAY away from this airline they are just Awful! read more

Susan Sarandon S.

1 month ago

Need 24/7 help, call 1:~ (8 8 8) \\559:-16\\30 to reach Vueling customer service 24/7. They can help with booking management, flight changes, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Sarandon Susan Sarandon S.

21 days ago

To talk 24/7 (toll-free **number**),@@++1 (8 66) - 6 4 5 - O2o8™@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day.read more As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Sarandon Susan Sarandon S.

21 days ago

To talk 24/7 (toll-free **number**),@@++1 (8 66) - 6 4 5 - O2o8™@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day.Read more As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Sarandon S.

18 days ago

**Need assistance 24/7 help, *call * at +1 (844) 333-06.20 *phone number. They can help with booking management customer suport, flight changes and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

Susan Sarandon Susan Sarandon S.

15 days ago

**Need 24/7 immediate assistance, *call Airlines* at +1 855-657 66.oo*phone number. They can help with booking management customer suport, flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Mary Elizabeth Mastrantonio M.

19 days ago

***Call main assistance (Toll Free) phone number is $$ +1 || 888 || 4 0 8 || 60.18** This line is open 24/7, so you can quickly connect with a real person . As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Sarandon S.

29 days ago

To talk 24/7 (toll-free number),@@+1' (844)~333~06.20'@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Mary Elizabeth Mastrantonio M.

30 days ago

**Call 24-7$ support** $ +1 || 888 || 5 5 9 || 16.30** They can help with booking management, flight changes, and other travel-related needs..... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Saradon S.

28 days ago

**Call 24-7$ support** $ +1 || 888 || 5 5 9 || 69.19** They can help with booking management, flight changes, and other travel-related needs..... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Saradon S.

16 days ago

Dial +1 (888) 559-69.19™ the **Airlines® phone number for fast...read more assistance with booking support or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

Susan Sarandon S.

29 days ago

Contact +1:~ (8 8 8) \\559 :-69\\19* & *+1` (8 6 6) \\645 :-02\\08 the toll-free" **number* to speak with an airline expert anytime day or night As an Emerald member with the oneworld alliance I have always received complimentary seat selection on partner airlines That changed with Royal Jordanian I paid $140 for two seats that were clearly shown as a two seat row When my wife and I boarded we discovered the row actually had three seats No one pays extra for a middle seat ever. My seat number was k6 and the seat has no cushion whatsoever I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with Called someone in Detroit to get information about the plane and flight he gives me another number to call I believe it was in Chicago I call that number another person tells me we don't handle this you have to call another number. Called that number that person gave me the original Detroit number. I called Detroit back another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots loud arrogant dirty and bathrooms even after a couple hours in flight were dirty urine on the floor clogged up sinks Absolutely disgusting!Like a fourth world country on a top of the line plane I will never ever fly Royal Jordanian again Would rather pay twice as much and get to Amman in three days then fly this airline Rather take any other airline that go through that hell again. read more

Katherine Bailess K.

26 days ago

Please phone us **Vueling® at #1855 271 1818™ before your flight, so we can discuss & plan your additional (OTA) support. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell read more

Susan Sarandon Susan Sarandon S.

8 days ago

Call main assistance (Toll Free) phone number is 1(8 55)|657|66.00 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again * read more

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