disorganized salon, Visnja, the owner gives unsolicited advice, and criticized my hair style while…read morestill denying me service. I am sharing my experience to ensure that there is accountability for the poor service I received and because I feel there were ongoing issues with clarity and consistency in communication throughout the booking and consultation process.
Before my consultation, I contacted the salon to confirm whether they could accommodate my hair type and whether ongoing appointments, including Saturdays, would be available. I was told that this would be possible, and I was also referred to a stylist. Based on this information, I proceeded to book and attend an in-person consultation.
At the consultation, I attended in good faith, having planned my schedule and travel around what had been communicated to me. During the appointment, I was asked additional questions about my hair history and products. the owner indeed ordered me to carry out specific tasks including contacting my previous hair stylist in Nova Scotia to ask her about the hair dye, sending her photos of my products. I took the time to follow up after the consultation with the information requested, as I wanted to ensure I was being thorough and cooperative with what the salon needed.
During the consultation itself, Visjna chaged her mind and said we cannot take you on Saturdays despite having already greed to do so prior to my consultation. So there was discussion about possible alternative appointment times, and I was given the impression that arrangements could be worked out if I was flexible with scheduling. I responded by being flexible and open to different days in order to make the booking work, even though this required me to adjust my original expectations. I accepted Wednesday, her suggestion
However, after all of this, I was later informed that the salon would not be taking me on as a client. This decision came after I had already attended the consultation, provided additional requested information, and adjusted my availability based on what had been discussed. This made the overall experience feel inconsistent, as the information I was given initially and during the consultation did not align with the final outcome.
My main concern is not that a salon may decide not to take on a client, as I understand that capacity and suitability can be factors in any business. My concern is that the communication leading up to that decision was not clear or consistent, which resulted in me investing time, travel, and effort based on expectations that later changed.
After I shared my experience, I received a response from the salon suggesting that my review that my review was harming their reputation and questioning my intent in leaving feedback publicly. I found this framing concerning, as my review was intended to describe my experience factually with the communication process, not to attack the salon or its staff personally. I believe clients should be able to share feedback about inconsistency in communication and expectations without that feedback being interpreted as an attempt to harm a business.
Overall, the salon lacks professionalism, respect for clients time, and poor and disrespectful attitude towards clients hair types ands tyles.
