I visited on May 25th and wrote this that day but did not post it because I was torn as most of the…read moregirls were so kind and it was a less busy salon. I also wanted to go back and receive the paraffin treatment that I did not receive and paid for included in the $65 spa gel pedi package. It was promised to me upon leaving on the same date because the way the services were rendered was all over the place and with three different people after the "experienced" nail tech refused to do the spa part, like if it's below her or something and she refused to rub my feet specifically because I watched her do other people! She was acting weird with me from the very beginning and I was kind to everyone!! So she got one of the less experienced girls to do it, and instead Anita stepped in and did it. The owner, Anita said to come back in 4 weeks for it. Well I went back on Aug 3 and put in the notes that a complimentary paraffin treatment was supposed to happen from the last time. Mind you, through the app they set up a profile for me from last time (May 25th appt.) and when I went to rebook this month I noticed the pricing breakdown as $50 for pedi, $15 for spa, and the highest price $30! for nail art (double French or something like that) Okay, what I had asked for vs. what I got was only thin lines drawn on free hand by a thin brush with many colours across only three nails, one being my big toe on the right foot and the other two middle toes on the left, then all other nails were different colours cute summer colours including the trending turquoise. By no means were there intricate designs or even jewels put on but the price was bumped up to $95 for a pedi?!? The design was difficult for this particular tech I guess, as she tried to persuade me not to do it the second time I came while rolling her eyes and making funny faces like I was hassling her by asking questions. Of course I inquired about the bump in price, and she then agreed that I could pay the same price. Keep this in mind as you read...also the MANI-PEDIS W/ NAIL ART
page of the website is totally cringe. I'm almost certain the nail tech wrote it *rolls eyes*. Needless to say I won't be back, they are an inexperienced salon (read about my experience in NY for comparison) if you like that, then go here! Anita is kind but has the ability to switch up on you depending on the nail tech attitude. I think she really runs the place...lol. Anyway, I digress. Enjoy the read below. It's long but please do take a deep dive if you have time. Trust me, it will help you decide.
May 25th visit:
Hhhmmm, so let me start with the positives. Most of the staff are very kind, except one who I could do without, then the rest tend to follow behind whatever she says even though you are treating everybody kindly. But hey, some people mistake kindness for weakness, especially when they are insecure about what they bring to the table. But hey, I did my best to keep my cool and not her back the same weird attitude she was giving me. This person, who I assume has a certificate from George Brown (so does the owner, hanging on the wall) is the nail tech and her nail art was just okay. I think she was more pleased with it than I was but if I send a message with a photo and ask if you can do something and the person in the other end replies "Yup, no problem", well that's what I'm thinking. Anyway, the girl that did my nail art was very unsure as to IF she could even do it. I asked if I could pick something else then but she said she'd try in this iffy way, it was weird. Honestly, it was subpar as well as her customer service. I mean if you're not going to talk to me I'm not talking. Like this is your job, not mine. She talked up the women she was doing before me and after, so that was a choice. Not sure what her problem is. Here's me trying to engage her by saying oh it looks nice. I ended up acting pleased because she had an attitude and seemed like she liked her subpar work more than I did. I just went with it, I didn't feel like being rude as it was my birthday. But when she ripped the toe nail splitter off my left foot, I had to give a slight warning and under my breath and I said "don't p*ss me off" so that she knew she should relax. PLUS she kept switching the curing machine abruptly from one foot to the other foot, but at times not turning it on. So ladies if you're not paying attention, then your gel nail polish is not getting cured properly and most likely won't last long for the money you pay. I also had to tell her that the machine was not on. She was just very abrupt at times and i don't like that! She was rude and passive aggressive, for what reason? I'm not sure. I probably should have given her less of a tip and the owner more since she was more attentive but I wasn't sure how they were going to split it.
Enough with the cattiness, the owner and all other staff were very pleasant and I left a good tip.
To be continued...
