Please avoid Vows & Visions Coordination-Jazmine Sandoval
We contact Jazmin Sandoval owner of Vows & Visions Coordination, for her day of wedding coordinating on June 22, 2026. We had our video as scheduled and she seemed genuine and very professional, so we ended up booking her services for our May 30, 2027 wedding and gave her a deposit of $337.50 by Zelle. By our own fault we didnt check her reviews as she was recommended by a mutual friend, thats probably not aware of her reputation. everything seem fine. Well August came and a friend of ours asked us for a recommendation for wedding coordinator, so we gave them Vows & Visions. They made us aware that her website was expired, so when we Googled her business, yes it says website expired, strange, but what really concern us, just above her website it show yelp reviews with only 1 star, so we started reading the reviews and they pretty much had the same complaints of no communcation, no return calls, said she had emergencies but still no communication some of her vendors she recommended were not paid. We were shocked, but we gave her the benefit of the doubt, contacted her for a phone call with us and she agreed on August 21, 2026 to call us on Sunday August 23, 2026 at 8pm. Well just like her reviews, she didnt call or text, we tried reaching out and no answer. Finally she text us and said she had another emergency. At that point we realized it would be better for us to hire another wedding coordinator and we did. We kindly asked Jazmine for our deposit back but she is showing gross negligence or willful misconduct which is in her contract. We were willing to just walk away with our deposit back and not post any bad reviews, because again we dont know her situation but we didnt want to jeopardize out special day. After a couple of days she text us again wouldnt answer her phone or return our calls and said "her team" had to review our request. She finally responded and agree to refund our deposit, on August 27, 2026. Now its September 5, 2026 and no refund, no return calls or texts. Jazmin finally did text us stating that our refund would be done by September 8, 2026, again giving excuses of her software even though we paid her by Zelle. Well finally on September 10, 2026, we did receive a partial refund of $200, with of course another excuse that Zelle wouldn't let her refund the total amount of $337.50, which is unheard of because I frequently use Zelle and to my knowledge $500.00 is their starting limit especially if you are a business. So now it's September 22, 2026 and again no communication from Jazmin even though we have sent at least 3 texts regarding our refund status. This is completely unprofessional. In my opinion, a client should never have to chase their refund, once an owner of a business agreeds to refund it should be done ASAP or at least communicate with the client. This kind of behavior, makes us realize we made the right choice in hiring someone else. We probably wont see our deposit back but I strongly believe eventually more potential clients wil see these reviews and not hire her. read more