Managers are great but the deli is ghost town. You have to hunt someone down to buy meats or food which is already prepared. The guy will be cutting meats and ignores all the customers waiting. If not they have duties to do in the back, so there's never anyone to service people out at the counter. read more

Just wanted to express my gratitude to Verenice and Salfor helping me finding my phone on Sunday 7/22/2018. Despite being very busy, they walked with me through the store and look for my phone. Thank you soooooo much. read more

The cashier Tina is the rudest person on earth. My mom went to return an EXPIRED coffee mate creamer. She opened it and used it and it tastes off. When my mom told her, VERY POLITELY, that she wants to return the milk because it tastes off, this woman has the balls to say "it's half empty" which is completely crap. she went to the manager and said "this lady is trying to return this and it's half empty" which again, is completely untrue. The manager was polite and said "go ahead refund her". This cashier already had a LONG line because she is so slow and had the audacity to say "this is gonna take a while, everyone." She made a scene, started filling out a bunch of random paperwork. My mom even offered "if it's a hassle, it's fine I'll just buy a new one. No big deal." She IGNORED my mom and ended up giving her a store credit card which she couldn't use on that transaction. Although we live literally across the street from this store, we prefer to DRIVE all the way to Ralph's to have BETTER customer service and polite faces. Instead of changing their venue and moving the aisles around, they should've changed management. Terrible store, terrible products, rude workers. I know it's a tough job but show some compassion. read more

Please stop trimming all the fat off the pork chop, My dad and I love to grill, but without the fat to camarlize the meat it just doesn'the taste the same. So plz makes chops great again and keep the fat.!!! read more

This place is awesome . I get soo many free offers and price reductions from here. The app is really great too. Being a member of vons is best choice. The staffs are really nice and I love the place read more

This Vons should just close down. First of all the manager is a piece of work. He was rude, I asked him about the spices and he says HOW LONG HAVE YOU GUYS BEEN LOOKING FOR. (IDK HOW LONG HAVE YOU BEEN WORKING HERE FOR) then replied with well if you guys don't know I probably know less. Seems like he spends most of his time at the Vons restroom applying GEL to his hair. He should probably be working at ambercombie and fitch. Not to mention the cashier! She ignored me looking at her nails for a good minute then I said HI and she replies HI looking down still at her nails while scanning my item. Rude!!! read more

This is by far the worst grocery store around mainly due to the poor customer service and unrestricted behavior of the employees at this location. read more

Worst customer service ever. I have never been treated so poorly. I am new to the area and trying out all the local grocery stores until I find the one that will be my store. Let me tell you this one is not it. It is terrible. My cart was over flowing with groceries so much that a concerned customer suggested I get a second cart. I told her thanks, but if I can make it to the check out I will be fine. Of course there is staff everywhere, but none offered to help. Then got to the check out and asked them to bag everything as it was easier for me to carry in. I had about a dozen reusable bags, but not enough for my order. The cashier took a rude tone with me and asked if I had more bags since I want everything bagged. He then called a bagger over to help and as soon as she finished bagging and filled two carts she left, but it gets better. In the middle of my order the cashier stops to train another cashier using my order as an example. That wouldn't normally be a big deal except that I had already entered my debit card. The cashier proceeds to yell at me yes I said yell at me and tell me I should never enter my card until they are done. I responded by saying I didn't know you were going to stop in the middle of my order and I have been doing it that way for over 15 years at the Pavillons in Culver City and never had a problem until the Vons in Tarzana. What's even worse is that the cashier, Carlos seems to be some kind of manager or supervisor because he was giving the previous cashier her break. Now that my order is finished and I'm certain my digital coupons are messed up because of how he split my order into two orders, the bagger has disappeared and I'm left to take two shooing carts and over$400 worth of groceries out on my own. Then the concerned female customer starts yelling at them to help me. I told her thanks, but it's obvious they don't want to help me. I make it to my car and two male customers came up and offered to help me. I was so touched I began to cry and thanked them. They said don't let those guys bother me they are just lazy. Needless to say that was my first and last time shopping Vons in Tarzana. read more

Could have better service in the Deli. They did not have crackers that go with the soup for 2 wks. Could be cleaner where they make your sandwich and change gloves after touching the toaster handle. Vons is sorounded by medical staff a lot. They should pay more attention! read more

I would give this store zero stars if I could! I think this is the worst store without a question. No self check out,always a wait and the people who work here are rude. I hate this place and only go b.c it's close to my house. Next time Ralph's or Gelson's! Never again will I step foot in this shit hole. No customer service, barely any organic and Ralph's is cleaner with a better selection, not to mention the people who work at Ralph's are nicer! read more

Slow slow slow,,, this Vons is the slowest store ever!! 20 million people out of work and you can't hire 2 or 3 people to run the registers?? Also: teach your employees a little respect for customers. I know were in the middle of a pandemic but they don't need to be rude. I'll just go to Ralph's up the street. Way less lines because they are part of the real world and have self checkout and many open registers. Your whole store needs an update. Seriously!!!! read more

Beautiful store. Everything is laid out really well. But their checkout always seems to take forever. It almost looks like they are understaffed and checking out might take you longer than the shopping. If you are just running in to get one item or something quick you might be stuck in the checkout for 10 to 15 minutes. Just plan ahead and you will be fine. read more

Every time I come here there is only one fund that is open, the line is very long!!! It's really annoying!!! There is no express line, and everything goes so slowly! I hope they will start to change that habit and develop more funds during the day, because after all I love to buy here but it's hard for me to stand so long on line. read more

I bought today 2 products that were expired! I don't understand why such at big market that's happens ?! I was lucky I saw the date before eating the product, and most importantly before my kids are ate it! read more

Got served raw bacon today by the looks of it!!! Not cool vons not cool at all!!!! Loved your sandwiches til today...posted some pictures of what looks to be RAW bacon. read more

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I came in today in the morning to get some cupcakes. Usually, at other Vons, there are many kinds for me to choose from. This one only had three. I was a bit disappointed and surprised. This Vons has a Starbucks in it, but I have yet to get anything from it. Overall, it's a decent store. read more

this Vons is ok, the only problem is they're always out of meds so if you're looking for cold medicine or anything like that u have a better luck of finding it somewhere else they do have good prices on sigarettes read more

Honestly.. The worst Vons experience ever. Went for quick dinner items and left with the worst attitude. Customer service does not exists here, don't expect so much as a hello or even a thanks for shopping at vons and don't dare need help or have questions about where to find items in the store, no employees will be insight. Spare yourself the agitation and go elsewhere 7/11 if you have too ! read more

The worst Market i hate coming here! Dirty, not good food selection and horrible service

The absolute worst place on earth. I don't do my grocery shopping here at all. I randomly stop by for french bread or ice cream. No matter what time of the day I come in, whether it be after work at 6pm or when I get the hankering for something sweet at 10pm, there is ALWAYS a long line. This Vons refuses to have more than two cashiers working at a time....and the cashiers work at a snails pace. Tear this place down and put a Sprouts in. read more

Dirty store. Quiet. Unfriendly. Long lines. Slow employees. This is a last resort store.

Not my favorite grocery store in the valley. This is the closest Von's near my house but I'll drive out further to a different Vons because this one is pretty horrible. The lines are always long. ALWAYS! Went in on a Sunday night before 9pm just to pick up a couple of things. How crowded could the lines be on a Sunday night, right? Well, they have this promotion plastered before you walk in the store and hanging from all the ceilings about 3 is a crowd. More than 3 people in a line and they'll open another line. Well, that didn't happen. Oh, the employees don't look very happy either. They look overworked and tired. These are the times that I remind myself not to come to this store anymore. Never fails too, there's always someone waiting in front of the store when I leave asking me for a few dollars to help them out. read more

Vons - This sign is posted everywhere but apparently not enforced - Grocery Near Me - Tarzana, California

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Deli needs to close down and Starbucks needs more than 1 employee. Deli never fails to disappoint me rude staff

Watch out everyone there food can be extremely expired! Twice this week I accidentally bought expired items. When I went back to return something today that I bought last night the manager christine was not friendly, not sorry and quite dismissive. The guy that returned it was totally a jerk also. I was on my way out to rhe gym with hubby and just ran in to do that real quick so no I did not have my credit card on me. He demanded the $6 be out back to the card. When I asked him to ask the manager to override it he automatically did it and said "this is the only time I will do this for you" blah blah blah. I told him, guess what this is my second time this week returning old food. 3 months old by the way! So don't you dare give me the third degree about $6 and walked out. read more

Always short staffed. No one in the meat dept. Ralph's down the street less than a mile away has way better options, prices, and service.

If I have no other choice, I go to this place. I'd rather be either at Trader Joe's, Smart&FInal, or even Ralphs. The selection is very limited, in regards to vegetables, and the prices are high. Once you get through the typically always long lines to the checkout stand, you'll likely spend time listening to the random conversations of the employees talking to each other. Not even the cashiers care to acknowledge your presence. And if you have a specific and uncommon item that you need them to find, FORGET ABOUT IT. Don't bother. They'll look confused, and just give up. The last time I was in a rush, I headed over to the Gelson's across the street. It was worth paying a few cents more, and then to be able to get out in a hurry. Avoid this place as much as you can. Trust me. read more

Came in today for a cake had to wait over 40min still didn't get the cake I wanted took one random cake out the fridge they had prepacked already they kept paying bakery and no response I requested to talk to the manager and he didn't even bother to come talk to me about my complaint. It's upsetting how they have 2 people for the bakery and not one showed up to help I found this out from one of the employee's. I saw one guy at the delis had no help and attending a long line and yet no one came to help him either if your looking for a cake I don't recommend you coming here read more

This place was dingy and dirty. Cashier was super unfriendly. When I tried to sign for credit card their machine was broke and I had to tell her like 6 times I couldn't sign. Then she finally said something rude about it and had me paper sign. To top it all off I got home and she didn't give me my two boxes of tea i bought. Ralph's it is. read more

They have my favorite premium cat litter and, unlike Ralph's, they take Apple Pay. Cashiers always fast and friendly.

I would give this particular Vons no stars if I could. The Latino supervisor is so disrespectful towards his customers (ex-customers). He refused to honor a rain check because it was written at another Vons. Vons had Lipton tea on sale for a $1.99 last week if you bought 4 or more at one time. My mom and aunts are elderly with a host of ailments, so they asked me to pick them up each 8 boxes of tea at the their Vons. I thought it is a good idea to stock up for the winter as well, and my brother and I thought we'd each get 4 boxes, so 32 boxes total. When we arrived, it was about 10:00pm and they were completely out of the tea. I asked the manager and she offered me a rain check for 30 after explaining the situation. She was very nice and very professional. So, my wife goes into our local Vons (Tarzana) and the store supervisor refuses to honor their promise. My wife calls me and puts this supervisor on the phone and he tells me that the Vons policy is limit 3 items on rain checks, even if the minimum purchase required is 4 or more... huh? I called Vons headquarters and asked if I had a rain check for 30 items, how many can I get? Answer: 30. This supervisor is a liar and doesn't know the first thing about keeping a customer (not to mention, during a time when we're all trying to keep our businesses going). If this wasn't bad enough, he goes as far as suggesting that we added the 0 after a 3 to make it 30, even though the manager which originally wrote 30 also wrote that we must purchase no less than 4 to get this price. 10/28/2010 @7:30pm is when this incident happened at the Tarzana Vons. No wonder Whole foods and Trader Joe's are eating your lunch! They still know customer service! Sincerely, Your Ex-customer. read more

I love thia vons been going here now for 8 years and by now I know every worker .. They are very friendly will help you and make sure you leave thw store feeling good with a smile on your face !!!! read more

Ordered a platter of "All rolled up" from the deli over the phone. It was great that they were able to make it that day for pickup a few hours later. However I noticed on the website that a medium size platter was available and I was told that I could only order a large. $60 worth of these sandwiches was really too much for the size holiday party they were being purchased for. Would have been nice to have been offered both sizes. Had I had the time to stop at Costco I would have saved a lot of money. Oh well. read more

The 2 stars are solely for the staff here. This Vons needs to be shut down, or at least renovated, immediately. It's pathetically small for a supermarket, and the selection suffers as a result. Their meat department is depressing; I almost had to go elsewhere to buy ground beef because they ran out (really?!). The store is also generally dated, and the parking lot is set up in a disastrous manner. Why come here when there are numerous better options within a couple of miles? read more

May 11th, 2015. 4/4:30 P.M. David at the deli said a comment that didn't sit too well with me. I asked him: "Can I make my own sandwich?" His response: "Yeah, but I can't let you come back here. Besides I can only imagine the size of that sandwich." I get it. I'm overweight, but that doesn't mean I only get full when I have ate an entire turkey. We're not friends, David. You don't say dumb things like that to patrons. read more

The bathrooms are locked on the top floor and you have to ask for a key to use them. This type of thing is understandable but very frustrating. There are no self checkout terminals here either. The workers however are friendly. One of them signed me up for the Von's card and all I had to do was agree, I didn't even have to give my phone number. The prices here also quite good. read more

This Vons is horrible. It's half the size of other Vons locations. The asian section is a third of one side of an aisle. Their meat selection is poor and their seafood selection is close to non-existent. The management is the worst. The night supervisor Eladio is one of the most rude, sexist and homophobic people I have met. He's also extremely lazy and doesn't provide any productive customer service when the general manager is off duty. The cashiers are nice. Alvin is sweet. I hope this Vons is demolished soon. read more

Today will be the last day I ever shop at this Vons. I was treated terribly by Izzy, who is a supervisor. She saw me place all of my items on the belt of the checkout she was working at, then shut her light off and walked away. She then came back and told me the register was closed with a smirk on her face. She yelled at me and used vulgar language in front of my children. YES she cursed in front of a 6 and 3 year old. She was condescending, extremely rude, and I will be filing a formal complaint. My kids are crying hysterically that she screamed at me. I have NEVER been treated this poorly anywhere in my entire life. I cannot believe she is a supervisor and allowed to work around the public, she clearly is not fit to be performing her job. I will be filing a formal complaint. I see many other complaints about her on here, sad that she is still allowed to continue abusing customers. I truly feel bad for her as she is a very angry person. read more

I understand that a market has to be cold but when the market is actually more cold it is outside when outside is like 38 degrees it's very uncomfortable to shop it makes me angry makes me wonder what these people are thinking why is it so cold in here I have a hat two sweatshirts and a jacket and I'm still cold and I'm leaving this full basket here so y'all can put it back cuz you know what I can't take it anymore it's too damn cold inside the market read more

I live across the street from this Vons, so the temptation to shop here is strong, but it's pretty cruddy. Everything's expensive and a lot of things I need for baking are only available in one (pricy) brand. Also, I was looking in the spice aisle for cinnamon, didn't like the price and walked around the store a little bit. Low and behold their Kosher section had a different brand of cinnamon, and for a lot cheaper. WTF? Whatever that is, it's not good for the customers... read more

This is the worst Vons I have ever shopped at. I've had to return food twice and once found a dead rat in the parking lot. I hadn't been since the rat incident over a year ago and went again today. The store looked better but when I got to the meat department I realized nothing had changed. All of the steaks and roasts where brown turning grey. I am very surprised at this place, I love Vons and shop at other stores all the time. This is just horribly run and might actually be unsafe. Go somewhere else for the sake of yourself and your family. read more