Here in Otay the market I've been come here to get some food for our buddy when he needs certain items or I go toTrader Joe's that's they have that he would need. I'm always happy to be at this great store fully stocked and so helpful if I can't find decaf coffee for him and other Items my go to has been Vons Or other items he needs Thanks Vons read more

This is my easy go to grocery store. The staff is friendly and helpful. There is a good bakery selection. The store is clean and well organized. There is also a Starbucks inside! read more

Terrible customer service over the phone. Been trying to call customer service for over 25m. They are transferring my calls everywhere but customer. Meat department tried transferring me and I held 10m and hung up. Called again and got pharmacy, he walked over to customer service to get someone to take my call. Unfortunately he couldn't transfer my call and asked me to hang up and call again. SMH I waited 10. No answer!!! This sucks big time! I am walking and it's 80° and I need to know if they have something before I walk all the way there. read more

Looking for chocolate graham crackers. App says you have it. Zero customer service in the store. Cashier said, "If it's not there we don't have it." Told her shelf was empty. She said that it's stocked by an outside vendor so if it's not there we don't have it. Now I remember why I never shop here. read more

I'm annoyed. I frequent this place often since they are only a mile from our place but tonight... whomever help complete my Uber eats order for a bottle of vodka was very dissatisfactory. I was expecting a bottle of vodka which I occasionally buy but instead I got a dinky paper box wine for a substitute. Thanks for ruining my birthday tonight , Vons! Uber driver was sweet though and stated Vons was giving her a hard time. It took over an hour to get this small paper box wine btw. read more

Vons - This tiny bottle for vodka requested - Grocery Near Me - Chula Vista, California

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first out of all grocery stores this is the closest to my house for the last 11 years and I frequently find outdated products on the shelves, but i digress thats NOT why im here. San Diego, CA passed a law that Store must HONOR their "Digital Coupons" when requested. I went to Raplhs the next closest store and now my favorite. I went in today with the weekly add and spent an hour finding everything I wanted that was on the list/AD and some FRIDAY ONLY deals. I get to the register and explain that i added digital coupon items, but didnt have an account & she said this store does NOT honor that San Diego law. too bad. So, i left everything at the register and went to Ralphs. By Vons thanks for having my back after 11 years & I just bought a house in the neighborhood, but I wont be coming back here. read more

This is the second time I've received such rude service from a cashier. No hello, no hi, no anything. And yall wonder why self checkout is the way to go. No one wants to deal with attitude from a worker that should be fired. I asked politely if I needed to show him my phone for the digital coupons as I've never used them before and was told "you should've asked me that before you put in your phone number" like wth? How was I supposed to know when you didn't even speak to me in the first place ??? Didn't say have a nice day nothing. I had to turn around just to get my receipt cuz he was already onto the next person and didn't even look at me while handing me my receipt. This place is ridiculous and I usually love coming here. Never coming back again. The dude's name is "victory" LOL the irony is hilarious. read more

Always greeted with a friendly staff at this location. The store is always clean and it's nice to have a self checkout isle. I usually order groceries for pick up and have never had any issues. Fried chicken at the deli is very good too! read more

Have been to this location only a couple of times. It is located off of Highwy 125 and found in the Eastlake Village Marketplace shopping center... if you see McDonald's in the front of the shopping complex, turn in and go straight back and you will find Vons (which I often refer to as Safeway, as it is Vons in SoCal and Safeway in NorCal). This location is always kept clean and well organized. Decidednto pickup some steaks for grilling as munchkin was craving a steak. Ended up getting. Few different cuts this time. We ate the 2 NY strip steaks tonight for dinner and the steaks are quite deceiving! I understand about "no waste" and getting the most for your buck in the sense of business.... but under those stickers you can see the gristle (which I definitely do not care for, and typically trim as we are trying to start the new year eating a little healthier... baby steps!) In any event, getting in and out of this store is easy for the most part as stop signs and a light to go left or right is easily accessible. Will definitely shop here when in the area. Staff is friendly. read more

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I usually don't leave reviews but honestly, I just left the store (6/6/25 915) and I just wanted to say whoever the older woman is working in the balloon department, is extremely rude. I had asked her a question and she kind of acted like I interrupted her conversation, and I asked her is it OK if I grab a balloon because it was behind the counter and she goes "I don't know why they put this back here" or something along those lines, and goes "here just pick one" and kind of threw them toward me. Keep in mind, there are two different balloons, one for Spanish speaking families, and the ones that are in English and she just threw me the balloons that were in Spanish. Maybe that's my fault for not specifying and I'll take accountability for that. I get it, it's the morning you probably don't wanna be at work, I don't wanna be there because I have a one-year-old who's getting anxious in the cart. Unfortunately, I do not speak Spanish, so I tried to think to myself, like, OK I'll just choose from this balloon. But honestly, I don't live near this Vons and I drove all the way here to get a balloon for my graduating son. So I apologized and I asked her can I actually get that white balloon, pointing at the white balloon specifically and she huffs pretty noticeably and very agitated and threw the different set of balloons towards me. I told her thank you, and she didn't acknowledge and if anything rolled her eyes and went back to talking to her coworker. I'm not trying to get her in trouble if anything I hope she sees this and I just wanna let her know that she really needs to fix her attitude because I was actually very nice about that situation and if that were any other person, they would've said something to her or even complained to the supervisor at that very moment . I completely understand that you're probably upset about something in your life, but everyone is going through something and sometimes a little bit of kindness goes a long way. I was willing to let this go, but honestly, you're truly just a hurt person and I hope your day gets better. read more

Nice and clean store and everyone there was helpful...remember to always use your phone number for deals

Had a great experience with Ashton from the fresh deli department... Vons!!!! give this man a raise!!!! great customer service, We need more people like this in the workforce. read more

if this is the correct location, there is a viral vid of one of your employees stealing a customers purse and illegally detaining her, and causing her to fall on her back. he offered her receipt but the "lady" wouldn't look at it and kept pulling her cart. im appalled and so is the rest of the internet. im trying to send emails to the location as well and I encourage anyone else who sees this to do the same and look up the video if you haven't seen it . read more

Vons - The woman in the flannel being harassed by the woman in black and the man in green - Grocery Near Me - Chula Vista, California

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First time at this location, yesterday, and the meat section staff is horrible. I tried this location considering the Bonita meat section staff are mean and unhelpful. Same experience. So may as well go to Bonita since it's closer. I will avoid both locations though. read more

Grand re-opening for our local Vons. What does that mean? New flooring, spacious isles and more organized. Vons has always been my go to grocery store even though it's known to be a little expensive that others. The selection of meats, vegetables and food is great. It's really a one stop shop here. I really like their fresh cut up fruit and vegetables. My favorite are the Brussels sprouts with bacon. Yum! There's a new section now that has "ready meals" meaning meals are ready to cook. It could be a piece of steak with brócoli and potatoes or just potatoes with garnishes ready to be baked! Besides grabbing meats from the butcher or fresh baked bread from the bakery you can also grab fresh flowers and also your medicine from the pharmacy! Who really needs to go anywhere. Vons has it all in my opinion. Go check them out. read more

I'm surprised there aren't more reviews for this Vons. It's been here in the area for as long as I can remember. Clean store, well stocked items, never had a problem shopping here. They have added a DMV kiosk to conduct DMV business as well. On occasion when I pass through the area I may grab a fresh sandwich from their deli, Starbucks, or a random snack. read more

Vons - DMV kiosk. Easy way to renew registration. Probably the easiest machine I've used in town. - Grocery Near Me - Chula Vista, California

The employees here are awesome. They're super friendly and help you look for things. They stop stocking and actually go with you to the items location. read more

Again went to buy Hal & half and again out of stock! I like the Lucerne Ultra Pasteurized half & half. We waste more time and gas trying to get lucky to find it at our neighborhood Vons. I look for the half gallon size. Today, you didn't even have the quart size! UGH read more

I've been going to this Vons store for several years since mostly moving to Eastlake. The quality of the produce is adequate, the meat department is better than most Vons stores, and the pharmacy is excellent. Shelves are generally well-stocked, and there are plenty of experienced, professional employees who are available to help locate things. One disappointment that I don't blame on the friendly, helpful staff of the store: This afternoon I went in to buy a bottle of liquor, and was shocked to see the entire liquor aisle has been locked up, so that you have to summon an employee to retrieve any kind of distilled spirits. An employee told me that the store lost something like $130,000 in thefts of liquor alone in the past year. The person also told me that store employees are prohibited from trying to stop thieves from simply walking out the door with stolen merchandise. I found all of that that shocking, and frankly I wonder how locking up the booze aisle will make much difference unless the thefts are being attributed to underage people, and employees will be assigned to check customers' IDs before retrieving any liquor. I would appreciate any comment that Dawn or anyone else in store management would like to offer about the shoplifting situation. I thought I had moved into a nice low-crime neighborhood. It saddens me that theft could be such a big problem for a store that serves as a valuable resource for the community. read more

I went in to pick up a prescription and an older man in a blue shirt at the customer service area of Vons (not the pharmacy) said hi to me as I was walking out. I said hi back to him and thought nothing of it. While I was sitting in my car checking my prescriptions I saw him walk up to my car and start taking pictures of me with his phone through the passenger, driver side, and my license plate. I opened my window to ask him why and he walked back to the store. I then walked back to the store to ask him why he was taking pictures of me and he just denied it. It was very creepy , so I told him I was going to speak to the manager and he said he was the manager. I don't know if he was but that was very strange and inappropriate. I was only there because Rite Aid closed and they transferred all the prescriptions here. I don't understand how I have a right to privacy while I'm getting my prescriptions but a "manager" can follow me to my car and photograph me while I'm holding my prescriptions.., this should be a Hippa violation. read more

I'm new to California. Why the hell do you guys have different prices for members and nonmembers. What exactly does this mean?. The prices are still too high in my opinion at the member price. And why is the doorway to the store so narrow? People entering or leaving have to Wait at the door for the person leaving or entering to get out of the way. read more

Says they have stuff in stock on their app. Then I go to the store and it's not in stock. Grow up and get some better logistics. Even Walmart can figure their s*** out better. read more

The service deli has excellent customer service. Felecia was friendly and the food was good. A very nice smile

I bought a cake from the bakery dept and it was dry I threw half of it away ... I wouldn't buy a cake from here again

I was stalked by this one white male worker with blond hair, I assumed he was just trying to help around the store. He then approaches me behind my back very aggressively and asks," Do you want a cart?" In a very passive aggressive manner. He proceeded to follow me everywhere until I payed for some cookies and other treats for a potluck. I may look like a high schooler but I'm in college!!! I can't believe he thought I was stealing. read more

I have been coming to this Vons now for years! Bel and her team are amazing. Always friendly, smiling and just great overall customer service! They are always so accommodating and helpful. I love going places that make you feel at home! Thanks Bel and team for your outstanding service! I know everyone appreciates it! read more

This is my go to, VONS is the boss of grocery stores. I grew up with the Bonita Vons in my life, and since my teens this Vons has replaced her. So clean, & shines with quality. read more

Great place to shop for groceries. The store is always well lit and very clean. It is usually very well stocked and the prices are very clear. The staff is amazing and super professional. They are very friendly and very eager to help you with all of your shopping needs. Always a pleasure to visit this Vons location. The deli and bakery are super awesome. The meat counter always has a fascist and white selection of meats and fish. A+ service. Five stars all the way. read more

this review is for the delivering department, all I have to say thieves! I'm charged over $600 for a $192 order on line. being charge twice for the original order $222, since the story didn't have some of the food I ordered my order came to $192 - so my bank account was charged $222 twice and $192! that's stealing to me read more

I like the staff here , excellent service and great help! The groceries are always fresh and they basically have everything!!

This Vons store has the best customer service. I have shopped here for years. Employees in all departments are courteous, friendly, attentive, and helpful. read more

Vons was my go to grocery store until they sold themselves out to Albertsons and closed most of the stores in my area. I was in the area today to check to see if they had a sushi franchise in their deli area. They do. Every Friday, they have $5 sushi specials. I highly recommend the spicy tuna roll and salmon roll. Five stars for just that. The rest of the store is three stars. Overpriced for the most part like Albertsons. They have self checkout. It's clutch. read more

My heartfelt thanks to all the staff of Vons Otay Lakes Road. I have been shopping at this store for the last few years and I have never had a bad experience. The staff is consistently polite, helpful, and hardworking, even with the added stress of the corona virus pandemic. The store is very clean, organized, and well stocked, and has done a wonderful job of keeping shoppers safe. Thank you! read more