Favorite vons ever, the lines are long but you get to make friends, if you don't like the lines then maybe you should leave? I have never had a rude experience from the staff but got called a beaner in the parking lot by some bitch in a truck lol read more

When you're a couple hours away from home, and know that you've more than likely forgotten something essential...say like a toothbrush... It helps to have a familiar grocery chain nearby. Vons wasn't far from our cabin, and even better, shared a parking lot with a starbucks. You'll find what you need here from groceries to said toothbrush. Checkstands can get long during peak time, but it wasn't a bother for us at all. read more

Vons is the same everywhere. That, my friends, is the beauty of McDonaldization. Here's a few points to watch out for: 1. Don't come too late at night on peak holidays or weekends. They may sell out of the booze you are looking for. I mean, what else is there to do here after hours? Booze and snooze. Booze and snooze. 2. Don't come too late in the afternoon because that's when lines will be long. Everyones hungry, thirsty, and clomping around in their snow gear. 3. Parking can be hazardous. Somehow, this gets worse than an Asian supermarket parking lot. Maneuver your way carefully. Probably refer to point #2. People are HANGRY. Otherwise, it's like any other vons and stocks most of the things you'll find anywhere else. It just feels slightly less ghetto than stater bros to me, I'm not sure why. read more

About 150 people in the store with2 check stands open and self check out that we couldn't use. The 3 lines were to the back of the store. I would say poor planing on managements part read more

So we came here because we need a lot of ingredients to cook for a big family in the cabin. We're so glad there's a Vons here to get everything we need to make pasta and bake cookies! Because of the long shopping ordeal and I was already starving, I stopped at the deli section to get some fried and baked chicken (8 pcs of mix and match for $6.99 only)!!! They're crispy, delicious and hot, also partially due to the fact that I was already hangry. It's a standard Vons with a decent selection of stuff inside and a rustic facade outside, including the other buildings in the plaza, which is pretty cute to me. This Vons has a small ethnic section which didn't carry the Thai tea that I was looking for but at least they had something like hoisin sauce for cooking if you need it. The tea section was mainly about the mainstream brands, nothing exotic. Overall I was just happy there's a regular grocery store in the mountains. read more

If I can give a 0 star I will I have this attendant his name is mark and it's rude as hell I been a long vons member and I never meet an attendant like him. read more

Very clean, friendly staff, well stocked. It's a grocery store, not too much more to say. I would have given them a five star review, but the registers were a little backed up, so opening another lane would have been great, but isn't this like every other Vons... Like how they ask, "Will you be needing any bags, as you unload an entire shopping cart of groceries and without carrying 15 used bags stuffed into an over-used "Vons" shopping bag. Just once I think I'll say no and then make about 10 trips, of handfuls of groceries out to my car while the line backs up. ... "just one or two more trips and I'll be out of your way. You might want to think about opening another checkout lane?" read more

This review is for an employee, Fiana. I've never once left a review for a grocery store but today while waiting in line with quit a bit of groceries and my 5 month baby strapped to me, a cashier who saw I had my baby and was waiting in a long time flagged me over and opened a line for me. So nice! She was soooo nice and helpful. It's apparent she takes pride in her job and was very kind. A lot of time grocery store workers are quit sour, not her! This is a resort town, during busy season be prepared to wait up to an hour to check out, it's just how it goes. If you don't like it make sure and bring your groceries with you so you don't have to go to the store! read more

I wish I could upload my video of the super-long checkout line at Vons. It was so long that a lot of people, including myself, took photos/videos of the 30 minute line. To top off the crazy wait at 9PM on a Friday night, one of the Vons workers came up with the most idiotic idea. They opened up the 15 item or less check out line and started helping customers who were just getting into the end of the line (with less than 15 items); Rather than helping the customers (most of whom had less than 15 items, such as myself) who had waited for 30+ minutes first, the Vons workers started checking out people who had waited less than 1 minute. Hmmmm. Very brilliant (dripping with sarcasm).....NOT EVER supporting that Vons again! read more

Wow, how rude are some of these employees. First of all, this curly haired blonde woman, Sandi, was very rude. Waiting in line at self checkout for a while and she tells people behind me that the self checkout was open. And then started socializing with them, laughing like they were at happy hour while people in line are just waiting. She saw us and just shrugged it off, Like ok I'm standing here waiting for about 15 mins as it was, with my wife and 2 kids. But go ahead bring the person behind me up to the front. Pretty disrespectful. There were some employees were actually nice and worked hard. Nora the checker is sweet and Patrice is super cool, very helpful. Starbucks employees are also really nice and hard working. read more

This really should be a Pavillions (upscale Von's) They have a decent selection of fruit, even in the middle of winter. (just be prepared to pay the prices for it) All the standard stuff you would expect in a Von's, plus the snow accessories. (so if little johnnie needs a hat and gloves, you can find it here!) Good selection of organic foods and fresh deli, bakery, and olive bar. So if you are entertaining in your cabin, you won't be missing out. You can also pack a gourmet picnic and avoid the lunch lines at the ski lodge. Always busy during the ski season! read more

It's OK, a good alternative to Stater Bros. Service isn't as good, and you get what you pay for. Produce isn't as fresh. Since they are in a larger strip mall, parking may be a inconvenience at times. Again, place is fine. However I would rather go across the street to the other grocery store. read more

The best place to get groceries in Big Bear. Everyone always tries to plan ahead and bring groceries from down the hill but why do it when you can just stop by the grocery store and not have to worry about your items getting soggy or ruining in coolers. I haven't noticed any crazy price differences for being a mountain grocery store. I'll never go to Stater haters across the street. read more

Shout out to the lady in self check out! (I think her name was Sandi) The most positive energy in the whole store. She was helpful, patient, and overall just a delight to see. I've seen her around the store quite a few times actually, and she's always hustling with a smile. I know staffing has been hard for this store, so thanks for showing up lady, and thank you for your amazing customer service and a positive attitude. read more

Von's is a great place to shop for groceries and incidentals. The Von's brand chocolate chip cookies, soups (Loaded Potato is yummy) and pico de gallo are outstanding. The customer service is always quick with lots of lines open. The store is always clean for a great ambiance to shop. We have been staying in Big Bear Lake for 10 days and have been to this grocery store almost everyday on our vacation! read more

Krysten the cashier was extremely rude and unfriendly leaving us with a negative experience. We felt she could have been way nicer and accommodating since she is in customer service. Next time we will go to Stater Bro's across the street. read more

I went to this Vons on Tuesday and was very disappointed at the cashier's (Christina) lack of friendliness. I greeted her when I got there and she did NOT acknowledge or thank me when she handed my receipt. Never said anything to me. Felt that was very rude, unfriendly and not professional. She did have time to chit chat with other employees while she was ringing my items. The person bagging my groceries was friendlier. She was bagging my 2nd bag when Christina was done ringing all my items and she just stood there not helping to bag my groceries. In the meantime, she rang the items and bagged the groceries to the person behind me and just stood there waiting for my 3rd, 4th and 5th bags to be done. Christina was HORRIBLE!! Went to Stater Brothers the next day and service was SO MUCH better. read more

The cashier was super enthusiastic about telling me how much money I saved with my mother's Vons card. Thanks mum. The fresh meat was bacon me crazy, and the OJ was okay. read more

Don't get me wrong. I still shop at Vons and I like it a lot but I'm so disappointed in things lately prices have gone up terribly. I understand it's like that everywhere, but servings and qualities are lousy now too from them. The hot whole deli chickens that I've always bought, well I got one a few weeks ago and I swear I thought it was a deli Cornish game hen. It was so tiny and the price is way way up for the smallest little thing imaginable. If you're gonna raise the price, at least don't give us a tiny little chicken that's half the size of the old. secondly, A large bag of mixed birdseed is now packaged differently, which is fine, but this new batch has so much filler in it. (little round brownish red pieces that no bird or squirrel will touch) that is just horrible. I wish they would go back to The original bags... Unless you buy no waste bird food bags always have some filler in them... But this was ridiculous! Don't believe me?, Go look yourselves in the large bag of mixed bird food. It looks like it's 85% filler! What happened to the Vons I used to love? read more

This is for the STARBUCKS located INSIDE of this VONS. There was always just 1 person working there every time I went in. It's TOO BUSY for just 1 person to be working there. Your order takes too long. I was super excited to see that they were expanding , there is twice the space! BUT....there is still only 1 person working there. Still takes WAY too long for your order. Today really took the cake...one person working ...AS USUAL, but this time she is on the side, over by the tables. Assuming she was restocking straws or something , I don't know but for once there was no one in line. She sees me and says " I'LL BE THERE IN A FEW MINUTES". Really? She proceeded to keep doing what ever it was she was doing. I waited about 90 seconds...but it seemed like longer then I just left. Poorest customer service I've ever had in a Starbucks. Vons should be embarrassed. read more

Went in and the store was incredibly crowded which makes sense it was a Saturday. I purchased a gift card and about 4 other items. Went through self check out a staff member had to come over and approve the gift card which he did quickly and took off. I finished paying and left. Got home tried to redeem gift card and it wouldn't work said it wasn't valid. Tried multiple times thinking maybe it was a system issue. Didn't work. Called vons let them know it wasn't working the girl asked if my receipt showed I paid for it I told her it did she said well you can come in and we can activate it if it wasn't activated. So we drove there they told us it was already active; tried explaining it didn't work, they said all they could do is have us come speak to Yolanda tomorrow morning which didn't help as we leave back home early in the morning. They said they cannot refund or exchange gift cards even if they don't work. Waste of time trying to deal with the lack of customer service here. read more

I have to say, I originally had a four paragraph review about the store. After rereading it, I decided to leave a much briefer review. Beware of the baggers. At least the gray-haired pleasantly plump man that works there. Your groceries, which you are spending very good money for,end of slammed and squashed in a bag. So you may be better off bagging the groceries yourself. Regarding the 'dude' that is working behind the deli counter, he is more interested in gossiping/complaining about other Vons employees with his other buddies then in paying attention to his counter work. And when I asked poletly for service, Receiving a comment of "oh you must've slid in when I was looking is lame. Cuz I stood their for about 4 minuets. And yes, I did look at my watch to confirm. read more

Do yourself a favor and go across the street to stater brothers. Every time I'm here I alwaYs regret it. Dirty, empty shelves, rude old women in bakery department talk to you like they are doing you a solid by bringing out the fresh bread that should have been there an hour ago. And registers! At their best there will be 3 open. Usually just 1 or nobody at all. Not going back there again. There's a better, cleaner and cheaper place across the street read more

I can't believe how many people were in Vons while we are dealing with Covid. The employees were scarce and the customers were all over the place. It wasn't clean and there were no wipes or disinfectant to clean off carts. I walked aisles bumping into people. I was just shocked. read more

In Big Bear you have a choice of Staters (as in Stater Bros) or Vons. I visit either. The Vons parking lot is heck on wheels as some noted. Also, they are out of things during the holidays such a milk. The last time I was there, I accidentally bought lactose-free milk because I was trying to find organic milk and had no luck. Ugh. Thankfully my kids liked it! There is a Starbucks in the Vons but the line can get crazy during the holidays! If you are up there on a busy weekend, go mid-day, not during rush hour when everyone is leaving the slopes. read more

Clean and easy to find everything we needed for this quick weekend ski trip. They have a Redbox - hooray! read more

Terrible service and experience at this Vons . I've never felt so uncomfortable in a grocery store. We were obnoxiously approached by a man named Richard, who was very rude and disrespectful for having alcohol at the self check out lane by accident. read more

Now I doubt this review will make a difference with the staff at all, it might help locals. I usually shop at Stator Bros to save money, and one day decided to just try something different. To Keep this short, the staff here are rude. Keep in its not like I was trying to start conversations (with the exception of the cashiers) I am not taking about interaction. I am talking about walking around the store and listening to the inappropriate conversations and in general. More than once I would be in an isle and one employee would pass by (I would say pardon me, or excuse me if I was in the way) and MORE THAN ONCE employees would roll their eyes and scoff. The kindness displayed by the employees here and the other option is night and day. Pretty sad in my opinion, be grateful you live in such a beautiful area and be kind. read more

Make sure to shop early in the day because the staff at night are rude and unprofessional. I felt like I was an inconvenience to them and felt rushed out of the store. I would not recommend this store to my worst enemy! read more

A picture is worth a thousand words. They didn't even try to call anyone else. The line behind me is 14 carts long, 2 in front. Really... Wish I could say something good. read more

Vons - A picture is worth a thousand words. They didn't even try to call anyone else. The line behind me is 14 carts long, 2 in front. Really... - Grocery Near Me - Big Bear Lake, California

They have a drive up n' go!!!! I've had a great experience with Paul. He's very helpful and polite. I tried to give him a tip and he said they couldn't accept it. :( I will be using this convenient, non touching delivery again. Also, have your ID ready for them to make sure you get the correct groceries. read more

It's hard to go to Vons when Stater Brothers is literally right across the street. Vons is a little more pricey than Stater Bro's. But they one thing Vons has going for them (this location anyway) is that EVERYONE seems to go to the Stater Brothers so this location is like a ghost town most of the time. I do like that- not having to run into people at the store. And also not having to wait in really long lines to checkout. Vons has different brands from other grocery stores though so I struggle with that because for some reason Staters sells all the brands that I like. So there's that piece too, if you're not too picky on brands, enjoy less crowds and don't want to wait in lines- this Vons is the place for you! Lol read more

Racist staff this company has working for them. Standing in line waiting to check out my groceries. Two people standing in front of me. The male cashier and male individual bagging groceries were very amicable and welcoming towards the people in front of us. When it was our turn, the cashier did not greet, he just scanned the items and gave me total. I paid in cash and when getting my change back, the male cashier handed me the money with disgust. The male individual just threw my groceries in the bag as if throwing away trash. I have never been so discriminated like I did at this Vons. I am an educated and respected professional; but because of the color of my skin I was treated with such disgust. It is a shame that the individuals that so much claim this country as theirs just because your privileged due to the color of your skin, doesn't give you the right to disrespect others; worse to have individuals represent this company. read more

I love coming here to get my fresh sandwich made at the deli, but today my service was sad. Jhonny at the deli made my sandwich today, he made me feel as if I was a burden on him, he acted so miserable to be there. PUT A SMILE ON!!!! read more

Has all the necessities. Large parking lot. Good people watching. Fun conversations in line with locals. Slow down and enjoy the mountain time. read more

Had to stop here to grab a few snacks for the kids during our vacation stay at Big Bear. This Vons was very busy, still fast checkout, Cashier was very friendly. Parking was a challenge. read more

Its your typical grocery store. You can pretty much find anything you would in a Kroger, Bashas or Safeway. We were here vacationing for a week and chose Vons over Stater Bros across the street. Found everything we needed but when it cam time for checkout only 1 cashier was open then they had express checkout of 15items or less. So we had to stand in a line where we were the 5th ppl in the line with all 4 shoppers ahead with cart full. Then when it was our turn to place our groceries on the conveyor belt it was EXTREMELY FILTHY, it was sticky and you could see marks all over as if someone opened a soda and it spilled all over it. When I told the cashier that the belt was REALLY DIRTY and I didn't want my fruits or veggies touching it, she turned to look at the woman that was bagging and that employee said "Well I cleaned it last night" then the cashier shrugged her shoulders like "Oh well" then I mentioned Covid and how that wasn't sanitary and most stores wipe the belt down after every other customer she stopped speaking to me and kept scanning. Talk about awkward. If I didn't have my kids and just waste 1hr shopping in there I would have left my cart full and went to Stater Bros. Cashier & Bagging lady were rude and inconsiderate. I'd hate to see what they're fridge or bathroom at home look like with the enthusiasm these 2 held SMH The 2 STARS are for the groceries and how easy it was to find my groceries. And I took 3 stars away due to lack of compassion & customer service the cashier & her assistant showed. read more

Stopped in to get a breakfast sandwich, was greeted by Coral, in the service deli, who seemed anything but thrilled to have a customer. I asked to add Avocado to my sloppily made sandwich "That costs extra..." ok that's fine thanks. Coral rolled her eyes. This is my third poor encounter with this same woman. Last time, I tried to order 4 sandwiches and this b, throws her hand up and says, "let me stop you right there, we have large family subs over there" How about you just do your job lady, if you hate it so much why don't you find another job. She definitely gives this vons a bad name, I've never encountered such a horrid attitude in a customer service position. read more

Zoe in the meat department (sand which making) was great. She worked in a timely manner and kept a great attitude the entire time! Thank you Zoe for such an easy experience ordering a perfectly hand made sand which read more

Vons - Grocery Near Me - Big Bear Lake, California

Note about reviews mentioning higher prices here than other grocery stores down the mountain: It costs a lot of money to get fresh food up the mountain (gas, refrigeration, and time. Time is money.) All produce I've purchased has been fresh and stays good for at least a week. Good selection of meats. Loads of choices of ice cream, too many, in fact. They have a little tourist area, gifts. A Starbucks (franchise, meaning they do not honor your free birthday drink). And most of all, helpful and friendly staff read more