Good store. Wi-Fi was OK for email, but it disconnected sometimes, and the upload speed was too slow to upload any of my vacation photos. There is a good Starbucks concession. When we were last there, they had a power outage after a lightning storm, but customers and staff coped well. The cash registers were still open, but they closed off most of the refrigerated and frozen cases to keep them cold. read more

Do not get the chicken tenders from the warm section. It was so dry and hard I probably could've knocked someone out with it. Hard as a brick. Tasted more like chicken jerky. Probably broke my tooth, idk Do not recommend! read more

Vons - Chicken tenders - Grocery Near Me - Big Bear Lake, California

Lines are insane because 2 lines open besides self checkout and under 15 which most people can't go on especially with alcohol. I asked someone working at the desk/WU if they could open up a register to get people out of here and he said not now. Not anyone available. He could have opened up a register until the next staff person arrived which was supposedly "soon". Many elderly on line for over 30-45 minutes. Pretty unacceptable. read more

Vons - Insane aisle long line. - Grocery Near Me - Big Bear Lake, California

Bbq Prime ribeye,Maldon salt, compound butter and golden peak The older gentlemen at the butcher department helpful and kind. 11/22 5:20 ish read more

I just came back from a Labor Day trip to big bear and although everyone was very friendly, none of the employees were wearing masks. Only a handful of patrons were wearing masks while shopping or walking around. I'd expect an uptick of Covid positive folks after this weekend. Good luck Big Bear. read more

Great store with everything I needed not far from my condo. We ended up loving the bakery items here, we had to come get a fresh bagel every morning! read more

Went to Vons just now. It was 2 mins before closing time and the employees refused me at the door stating they were closed. They close AT 11. Got there at 10:58. Then there were two employees at the door talking and laughing it up. You literally just need one person at the door, very unprofessional! They were very rude, speaking to the manager tomorrow. I literally just had to use the ATM. So stupid!! Never shopping there again! read more

Vons - Store Hours - Grocery Near Me - Big Bear Lake, California

this review is purely for the deli. kevin made us an amazing sandwich and he was the absolute best! 10/10 if you need a bomb sandwich, go to kevin read more

Around 20 years ago, my first job was at a Vons. At that time, there was so much training and expectations of providing the highest customer service. 90% of the employees at this Vons would have been fired by the expectations of 20 years ago. We are a local family and have been loyal Vons shoppers until today. Getting service at the deli and the meat counter is more often than not as if you are a great inconvenience. I will say the bakery and produce department are wonderful. The very worst part of this store is check out. This store is the most expensive and you have to bag your own groceries. There is never a person a bagging. You're lucky if you don't have to do self Checkout and bag! I'm tired of paying more money for less service and dealing with mostly unfriendly people. Stater Brothers has multiple check stands open with smiling baggers and cheaper prices. Sorry, Vons, but your behavior has finally become unforgivable! read more

Always come here for sandwiches. However, came in on a busy Sunday and Kevin in the deli was running it all by himself. That man made me the best sandwich I've had made here. Was super nice accommodating while being under a lot of pressure. Kevin, if you see this, good job and keep up the hard work! read more

Very friendly staff here, plenty of firewood, and on busy snow days, be ready for a shortage of carts. The older gentleman ringing us up was fast, friendly, and efficient. When our Vons phone number didn't work, he had cards ready to give to us. The bagger was also friendly. read more

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I love this store, Managers, Cashiers, Courtesy Clerks, are all amazing people. I go in everyday, and it's awesome each and every one of the courtesy Clerks are doing amazing work, all the cashiers are fast and interactive with the customers. And Starbucks employees are the best too. read more

I'm a fan of this Vons. Big Bear aside, it's good. Why? What makes this so good? 1. Well-stocked. ============== You can imagine, a resort town. Particularly busy during holidays, weekends, and ski season. Still, they plan accordingly and buy right. 2. Live music. ============ Okay, it's not Van Halen nor the LA Philharmonic. It's super nice young people (high school?), 4-6 of 'em, seriously doing there thing. I've never seen this inside a market, anywhere. 3. Starbucks. =========== If the larger location is too far for you on the other side of the parking lot, this is your place. 4. Bargains. ========== Some things have the standard surcharge since it's 35+ miles up from Redlands or San Bernandino. But, there are plenty of things on special to offset the extra dinero. 5. Service. ========== This is a small town, and the service here reigns supreme. Super nice (even jolly) folks working the register, the bakery, the produce, the meat counter. Don't you hate when there 4 out of 20 registers open? Not here! Cashiers are well-staffed at nearly every station at peak times. read more

I love the produce department. Tim always picks my watermelon for me. If he's busy working, he stops what he's doing to help me every time.

Manny in the meat department is the best. Every time i go in i hope he is there. He always greets me with a smile and is happy to stop what he is doing and cut me some fresh ribeyes or whatever it is i need. Thank you Manny. read more

Big Bear Vons was just the right size and had everything I need to stock my cabin fridge & pantry. Nice friendly deli service for cold cuts and cheese. Fresh meat dept. with beautiful cuts of bacon, and a nice produce dept. The parking was plenty and lines were quick on a Saturday at around 5:30pm. Masks still must be worn as of now. I did notice the isles have the directional arrows and I noticed the isles were a bit smaller than other Vons. Everybody that worked there was pretty nice. My Checker Murray , he was great to talk to. They also have an open Starbucks inside this store. Godsend ! read more

THIS REVOEW IS FOR SANDI AND SANDI ONLY. I have never had such good customer service in my life. I explained to her that I no longer shop at staters because the staff is nothing but rude every time I go lately(and I have lived here for 18 years and was a loyal staters goer). She not only let me know that she had all the time in the world to help me with no rush but she also is putting in a special order for the specific formula I need for my baby that is carried at stater brothers but not Vons. I just want her to know that I recognize how above and beyond she goes for strangers and how much I appreciated her kindness today at the self check out. Thank you Sandi read more

Overall the service was well with helpful staff some items were limited due to being Christmas holiday my husband and I managed to get everything for a week stay in Big Bear without braking our budget. The store felt a little over crowded felt like a Black Friday sale at a mall and besides observing some winning kids throwing temper tantrums throughout the store our experience at this Vons was well. The cashier gentleman seemed very patient and under-controlled besides the little chaos that was occurring throughout the store at 10:30 p.m on a Pre-Christmas Eve night . read more

Vons - Grocery Near Me - Big Bear Lake, California

This review is for the bakery. This 'Harley Davidson' theme cake should not have been $23. I am honestly shocked that they would even send this out with a customer. The 4 year old himself could have done a better job at decorating. 0/10 do no recommend. read more

Vons - Grocery Near Me - Big Bear Lake, California

So, who would have thought we'd come upon an entire organic section of produce in Big Bear?! Had a craving for an organic watermelon and lo and behold, there it was! And it was absolutely delicious!! Sweet, right? Store was clean and crowded, lots of items on sale! Can't comment on store clerks, didn't have any encounters, however terrific to know Von's has a great selection of organics and I'll be back!! read more

Vons - Delicious, organic watermelon! - Grocery Near Me - Big Bear Lake, California

Stater bros across the street is a MUCH better, nicer, customer-friendly, cleaner option This place will chase you down aisles asking you if you speak English like what happened with me today with one of the meat guys. Plus, they think having one-way aisle lanes is anything more than a nuisance - FYI, it's not! PS: stater bros! read more

Jason was so helpful with selecting and cutting some amazing rib eyes. We will definitely be back to see him!! First class service!

Super understaffed but I understand the circumstances. There was a long line to get in to the store and an even longer line at the checkout stand. There were only two check stands open and an employee directing a line of people to both check stands. Some people who were in line just left their items on the ground to leave since they didn't want to wait longer which led to the employee who was leading the order of the line to grab items to restock. It was just really chaotic and I hope the employees are getting compensated well for dealing with impatient people. Otherwise the store appeared clean and everyone wore masks. read more

Vons - Line outside to go in is 1/4 of the line that's at the checkstands - Grocery Near Me - Big Bear Lake, California

Really appreciate the dick head bagger that squeezed my loaf of bread when helping out. And the 6 pack of beer with one empty can was a real treat too. read more

Vons - Squeezed loaf of bread. Thanks bagger! - Grocery Near Me - Big Bear Lake, California

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Me and my boyfriend were visiting and we were driving everywhere looking for beach chairs and umbrellas and we walked into Vons and immediately were greeted by a friendly and warm face I believe his name was Jerry S. This young man helped us with finding a couple beach chairs and went above and beyond ! He deserves a raise he was the only friendly staff workin there btw! He has great customer service Thankyou jerry read more

The people at vons are really great! My understanding is that the store is severely understaffed, and yet I always get a nice person at checkout. I'm sorry that the staff have to deal with so many rude people, notably flatlanders. I also really appreciate the Drive and Go service. It's disappointing that staff are no longer able to accept gift cards or tips for pickup orders because they always do a great job, whether in the hot sun, snow, or rain! Also, the baristas at the Starbucks are fantastic. The one guy who works there made me a drink even when he was supposed to be closing up. Lastly, for the person who complained that an order was placed a week prior and half the items were not in stock-- let's be real, when you tourists flood the mountain, do not expect to get your entire order. It's called supply/demand. You get an email of your final order and can see what items you didn't get, so you can prepare ahead and go somewhere else. With what's happening in the world it is unreasonable to expect to get everything in an order nowadays. The staff won't pull your items a week before you arrive and hold them for you. Perhaps shopping down below is a better solution for both you and the locals. read more

I am very upset with Vons in Big Bear Lake. Twice the same checker has told me to go to another line because it would be faster. The first time he sent me the check stand wasn't even open and today he sent me to an express line that was 15 items or less with 4 people ahead of me and I had at least 30 items. Thank goodness for the people that had been behind me in the original line. They let me get back in line ahead of them. Apparently he didn't want me in his line since they packed my groceries real heavy. I supplied 6 bags and they only used 4. One bag probably weighed 40 pounds. Not a happy shopper and probably won't be going back. My shopping will be done at Stater Bros. read more

Kimberly in the Deli was the best part of my whole visit! She was a 11/10 and I wish I could take her back down the mountain with me to work at my grocery store! This Vons has some legendary employees. :) read more

it's one only a couple of options in the area. When I was there seemed like it was very understaffed as there were long lines at the cashiers. It was fairly well stocked though. A bit messy. read more

This individual and his wife (to the left of him) accosted me, repeatedly taking items out of my cart for no reason. I am certain because I'm black. In what world does someone dig into another individuals cart. I said nothing and replaced my items back into MY cart and she dug back into the cart and took them out again?? A few days prior, I moved my cart out of the way of an elderly man who to his credit said thank you, but then proceeded to talk my ear off about the "ruckus BLM" has been causing, again unprompted. This Vons is scary af and uncomfortable every time I'm there (usually on vacation from Los Angeles) so much so that my white bf always feels like he should walk the aisles w me. Beautiful town but every experience at this Vons is a trip. read more

Great service from Emma! She's such a funny and intelligent woman!! Very happy with her service

Best trip to the grocery store EVER! I know it sounds strange but the nicest, most helpful staff I have ever encountered not only at a grocery story but frankly anywhere. The Supervisor Mark was a blast! Again I know it sounds strange but he delighted us with his Sponge Bob impersonations while scanning and then found out it was my Mom's birthday and announced it to the entire store. Seriously made her day! Thank you Big Bear Vons! read more

I have to slam the store for the ridiculous service they were dishing out all over the place. At check out today, Richard, the guy who is supposed to be ringing everything us announces his birthday is on Monday, to which the lady in front of me says, "Well you can have my cake!" She's about to buy a cake and now everyone on line - 3 people deep right now, realizes she also is an employee at the store. Now Richard leaves the register to go to the Starbucks counter to see if he can get himself a plate and fork. Now he finally returns and opens the cake box ... it is not his birthday, BTW - we are 5 days away from this guys birthday ... LOL - now he cuts himself a piece of cake and starts to eat it behind the register. And if this is not enough, now Richard and the other employee begin to look at photos on her phone and whisper to each other. Now there are 6 customers and one in a wheelchair waiting for service while Von's employees literally went on strike. After about 15 minutes, the abnoxious time sucker in front of me is not done - because after all her yapping, she never bagged her groceries and now she's trying to block me from getting bags to bag my groceries, that Dick is tossing in with this employee of Vons. Short shoulder length straight black hair. Anyway, enough is enough. I told her to get out of my way before I went full Karen on her. She then asks me what that means, as if she had no idea. I think her name IS Karen. Meanwhile Richard is eating cake and fondling all my groceries with his unwashed hands ... because he yells out, "It's all FAKE NEWS!" Because according to Richard, nobody need wash their hands anymore because it's all Fake News. And Richard also can't believe that Rocky is being sued by his maids for being abusive, cruel and cheap as a chicken. Just saying, I had to say something. It's like Vons has two employees on active strike inside the store - and I have a huge sense of humor, but I've seen better acts at the Kareoke bars up here. Vons, please have a class with your employees about how eating cake with your bare hands and then touching people's groceries can actually be an act of murder. It is so dangerous. We just got out of one pandemic - I know Richard is sure it's all Fake News, but for the rest of us who'd like to live past Richard's birthday, please educate this man on cleanliness and grocery store health code regulations - and the please include his BF employee of the month for passing out cake at the register ... where people are trying to get home without getting food poisoning. Thanks so much! read more

Deli Service is Horrible and the worker behind the counter after several customers where in line for over twenty minutes SA'ID " We do not make sandwiches anymore' We do not have people to make sandwiches. read more

This place is a fucking joke. They just told me they have no deli meat to sell me. Why are they even open???????

My kids went into the store to get a simple bag of chips they've been wanting on our trip. They then ended up getting scolded and cussed at by an older female employee that ended up calling another older man over named Richard just to keep yelling at them. My two daughters, who may I add are both minors, were cussed at by two grown adults. The female employee went out of her way to yell at my kids for waiting in regular line and not the self check out line. I was watching this from a different line that I was in as we were waiting to see which line would get to the cashier first. read more

If I could leave zero stars I would the employees at this store are incredibly racist and ignorant. I attempted to ask two white male employees simply where the cheese was and they ignored me and acted as if I didn't even exist and carried on with their conversation and sipping on their Starbucks . So I suggest if you have any sort of pigment in your skin just travel on over to the stater brothers across the street or if you're traveling here for a vacation like me just bring anything you need up the mountain with you, read more

Ordered online for pickup a day in advance because we were heading up to Big Bear for week long vacation. Arrived onsite and employee said half my order was not in stock. They said they pulled the order just 20 minutes before got there. What a Joke. read more

The Von's up here in Big Bear is probably the busiest Vons you're ever going to be in. But somehow all the employees are pleasant, helpful, and have such great attitude. Sometimes they run out of stock, but they are constantly working to keep the shelves full. The bakery is beautiful, deli is fresh and tasty. The staff working are always helpful and friendly. Always willing to say hi. The front checkout supervisors Sandi and Mark are some of the friendliest and upbeat people you will ever meet! Going to Vons in Big Bear on a weekend, can be annoying and stressful because of all the tourists and the lines can be ridiculously long sometimes. But know that they work hard to make your experience not as terrible as it could be! For those that are concerned, yes, all the staff wear masks still. On the slow days it's a pleasure to go in there. Thanks Vons team! read more

One star is fair because the guys at the register are super friendly and helpful. But the prices are ridiculous!!! I thought the Vons in Echo Park was expensive but this place takes the cake. I understand that once you're up there you don't have much choice. There's a lower quality market across the street, or so I thought. I was happy to find beautiful looking produce, healthy looking meats, and a variety of other stuff my family likes. But when I started cooking, I cut off pounds of fat from my roast that was hidden on the underside of the meat. $6.99 / lb. Of fat! I cut open the squash to find it rotten all the way through. How they got the shells on their cheap eggs to grow super thin is beyond me. My whole 18 pack of eggs was stuck to the carton and every one of them broke while trying to retrieve them. Thank goodness I have a Vons card. My bill would have been over $700. But it went down to a little over$500 right after I gave them the rewards card. Imagine that! Next time I'm stopping somewhere down the mountain before I get there. Literal highway robbery! read more

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