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Big Bear Lake, CA

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Community Markets

5.0 (3 reviews)

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1 year ago

My "Go To" When I Forget The Cranberry Sauce"!!!! Also Dinner Rolls, Drinks, and Jello!!

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2 years ago

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8 years ago

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Vons - Deli department

Vons

3.0(242 reviews)
2.5 mi
•$$

Best Grocery Store I've been to in a while. The staff is…read moresuper helpful. Everyone asked if I needed any assistance. Very well stocked! I've never seen so many varieties of MCConnels ice cream in one place. The fresh baked bagel was the best I've had outside of NY. Lots of cashiers open! No wait!! Thanks!

ONE OF THE WORST GROCERY STORES I HAVE EVER HAD THE DISPLEASURE OF VISITING!…read more If I could give this store ZERO stars, I absolutely would! VONS in Big Bear has to be one of the most unpleasant, poorly maintained, and downright disappointing grocery stores imaginable. From the moment you walk in, the entire experience is a disaster. The employees act like customers are the biggest inconvenience in their lives. The attitude, the rudeness, the constant grumpy expressions it's almost impressive how consistently miserable the customer service is. You would think customers were asking them to move mountains just by asking a simple question! And let's talk about the FOOD. Spoiled food in a grocery store? Absolutely unacceptable! People come here to buy groceries for themselves and their families, not to play a guessing game about whether the food they're purchasing is actually fresh. The store itself is dirty, poorly maintained, and far from the clean environment you would expect from a place that sells food. The parking lot is just as filthy, making the entire property look neglected from the inside out. Apparently, cleanliness and basic standards of operation are optional here! But one of the most concerning issues is the customer surveys. There are serious concerns that the employees themselves​ are completing customer surveys themselves and giving the store glowing reviews rather than allowing genuine customers to provide honest feedback. If that's happening, it completely defeats the purpose of having customer surveys in the first place! Customer feedback should reflect actual customer experiences, not be used to manufacture the illusion that everything is wonderful when customers are experiencing the complete opposite. And don't even get me started on the parking lot! Not only is it filthy, but there's NO MUSIC PLAYING IN THE PARKING LOT! You would think a grocery store could at least make the shopping experience somewhat pleasant, but apparently even the bare minimum of atmosphere is too much to ask. The whole place feels neglected, unpleasant, and completely lacking in pride. The combination of rude employees, questionable food freshness, a dirty store, a disgusting parking lot, and an overall miserable shopping experience makes this place somewhere I would think twice about visiting again. A grocery store should be clean, welcoming, and properly managed. Customers should feel appreciated, not treated like an annoyance for daring to spend their money there. VONS in Big Bear seriously needs to get its act together. Clean the store. Clean the parking lot. Pay attention to food quality. Train employees to treat customers with basic respect. And make sure customer surveys reflect honest feedback instead of allowing the process to be compromised. Customers deserve better than this. There is absolutely no excuse for a grocery store to operate this way. If management wants to know why customers are unhappy, perhaps they should spend a day shopping in their own store and experience the situation for themselves instead of relying on artificially positive feedback. DO BETTER, VONS IN BIG BEAR THIS IS EMBARRASSING!

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Vons - Deli department

Deli department

Vons - Outside

Outside

Vons

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Stater Bros. Markets

Stater Bros. Markets

3.6(180 reviews)
2.6 mi
•$

I just want to give our Big Bear Stater Bros. some fan mail! I've switched from Vons because you…read moreare cheaper. I'm a Senior, live alone, and don't like to cook. So I appreciate your premade selections in the deli, as well as your delicious fried chicken. I find your staff to be especially friendly and helpful So kudos to you! Thanks for your good service

I am absolutely fed up with this Stater Bros. in Big Bear Lake. I have been shopping at grocery…read morestores for a long time, and I have never been this frustrated with a store on such a regular basis. Every time I go in there, it seems like something is wrong. The lines are too long, the service is slow, and the attitude from some of the employees is just unbelievable. I don't know what happened to common courtesy or customer service, but it sure isn't happening here. You walk up to the checkout and sometimes the employees act like you're bothering them just by being there. I'm sorry, but I'm the customer. I'm spending my money here. The least I expect is to be treated with some basic respect. And don't even get me started on the lines. You can stand there waiting and waiting while you're watching the clock, wondering why it takes so long to get through a grocery store. It's ridiculous. If the store is busy, then have enough people working to handle the customers. This isn't rocket science. The whole store just has a miserable feeling to it. Employees look unhappy, customers are frustrated, and management seems completely disconnected from what is actually happening on the sales floor. Someone needs to take responsibility and start fixing these problems instead of pretending everything is fine. I've lived long enough to remember when going to the grocery store wasn't such a stressful experience. You used to be greeted with a smile, people actually cared about helping you, and customers were treated with respect. Now it feels like you are lucky if you can get through the checkout without being frustrated. I am tired of spending my hard earned money at a place where I leave more aggravated than when I walked in. Stater Bros. needs to seriously get its act together. Management needs to listen to the customers and start addressing the problems instead of ignoring them. This location has a lot of room for improvement. Better customer service, better staffing, better attitudes, and better management would be a good place to start. I'm not asking for special treatment. I'm asking for the same basic courtesy and respect that every paying customer deserves. I honestly hope someone in charge actually reads this and does something about it, because this store is becoming more and more frustrating to shop at. Enough is enough!

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Stater Bros. Markets
Stater Bros. Markets - Shop for groceries online and save time. Download the Stater Bros. Markets app today.

Shop for groceries online and save time. Download the Stater Bros. Markets app today.

Stater Bros. Markets

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Smokey's Beef Jerky

Smokey's Beef Jerky

4.6(205 reviews)
2.6 mi
•$$

It's such a cute little shack and the smell of the coffee inside smells so good! The lady working…read morethere was so sweet, funny and friendly. Enjoyed having a little chat with her about the randomest things. All the beef jerky was absolutely delicious, I think we took home four different flavors. I also bought the coconut cream coffee beans and the butterscotch coffee beans. The roast is sooooo smooth and not acidic, the flavor is absolutely fantastic. I wish the location was closer to home as we were just visiting during vacation, I would totally buy more jerky and coffee from here!

After reading some older reviews mentioning concerns about racism, my partner and I both people of…read morecolor were a bit unsure about stopping in. But I'm really glad we trusted our gut, because our experience couldn't have been more positive. From the moment we walked in, we were greeted warmly and treated with kindness and respect. The person working was incredibly friendly, knowledgeable about all the products, and offered us samples of anything we were curious about. We felt genuinely welcomed and appreciated as customers. Now, the snacks absolutely incredible. The beef jerky was packed with flavor and so fresh, easily some of the best we've ever had. We also picked up corn nuts that were super flavorful and crunchy, chocolate-covered peanuts that were perfectly sweet, chamoy gummy worms with just the right balance of sweet and spicy, and butter toffee peanuts that were rich and addicting. Everything we tried was top-tier. We left happy, with bags full of treats and zero regrets. It's unfortunate that others may have had a different experience in the past, but ours was truly excellent from start to finish. Highly recommend checking this place out!

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Smokey's Beef Jerky - Butter toffee peanuts

Butter toffee peanuts

Smokey's Beef Jerky
Smokey's Beef Jerky

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Community Markets - grocery - Updated October 2026

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