I've been a customer and Von Maur credit card holder for 25-30 years. I've been a great customer who pays my bills. However, I know of two other people who have received 'nasty' letters in the past from Von Maur, after being long-time customers and card holders as well.
Without a current running balance, I didn't have a monthly PMT to Von Maur from my bank and so relied on getting a statement. My statements were inadvertently switched to electronic and got lost in the midst of 1000 junk emails I hadn't yet had time to spam.
When I saw a 'nasty' email about a missed payment, I called them immediately to let them know I was paying them immediately (a one-day transaction from my bank), and asked to be switched to paper statements due to bulk email. I asked them to please note my account of the situation and that the $50 PMT had been made.
Then a couple weeks later, I received a yellow letter from Von Maur, threatening to report me to the credit bureaus! Lovely. Granted, the date on the threatening letter was mailed one day before I talked to them; but after being a customer for 25-30 years, really? Things happen every once in a while. But Von Maur does not care, period.
I take my credit very seriously, and so will need to close my credit card with Von Maur. Shopping there after this? I don't know about that either.
I would be careful doing business with companies like Von Maur that are eager to report you to credit bureaus, if you care about your credit rating. Mention credit bureaus to me, and I'm done doing business with you! read more